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CALABANGA WATER DISTRICT OPERATIONAL MANUAL

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PAGE | 2 CALABANGA WATER DISTRICT OPERATIONS MANUAL

TABLE OF CONTENT

I. Introduction ................................................................................................3

II. Definition of Terms .……………………………………………………………………….4

III. General Information ...……………………………………………………….…..………5

IV. Mandates and Functions ……….………………………..………………….….……...5

V. Mission ..............…………………………………………………………………………..5

VI. Vision ..…………………………………………………………………………………..…..5

VII. Value Statement ..………………………………………………………………..…...5

VIII. Goal Objectives ....…………………………………………………………….………5

IX. List of Water Sources ...………………………………………………………….….……6

X. Areas of Operation ......…………………………………………………………….……..7

XI. Organizational Structure:

Board of Directors and Office of the General Manager ...........................10

Administrative and Finance Services Division…………………….…….……11

Commercial Services Division…………………….….……………………………12

Engineering/Construction and Maintenance/Production/ Water Quality

Services

and Operations Division .…...………………………….………………………….13

Duties and Responsibilities ……….……………………………………………...14

V. Operational Control and Supervision ……..……………………………...…....……….16

VI. Utility Rules and Regulations Governing the Operations of CAWADI ….....…...20

VII. Operating Procedures:

A. Administrative and Finance Services Accounting

Workflow......…………………………………………….……………………..34

B. Materials & Office Supplies ………………………………………..…………36

C. Procurement Process …….………………………………….………………...37

D. Finance and Commercial ...…………………………………………………..38

E. Disbursement Process ……………..……………………………..……………40

F. Commercial Services New Connection ……………...……………..………45

G. Monthly Meter Reading ……..…………………………………………………48

H. Reconnection of Disconnected Water Meter Lines …………..…………..49

I. Voluntary Disconnection of Water Service …...…………………………..50

J. Transfer of Lines/Relocation of Water Meter….……….…………………51

K. Customer Request and Reports ……………………………………………..52

L. Water Quality/Production and Construction Maintenance ………….55

M. C. Feedback and Redress Mechanism .……………………………….…..58

N. Appendices ………………………………..……………………………………..59


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I. INTRODUCTION

This Operations Manual is made to provide all employees of Calabanga Water

District (CAWADI) with a reference manual containing policies and procedures

established by the Board of Directors and the Management.

The material in this manual ranges from partial Board policies,

administrative policies and procedures, to policies and procedures implemented by

the branches of the Philippine Government.

This manual aims to provide correct, complete and accurate information

relative to the system of operation of Calabanga Water District.


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II. DEFINITION OF TERMS

CAWADI – Calabanga Water District

CRWS - Calabanga Rural Waterworks and Sanitation

EEC - European Economic Community

PMO-BRBDP - Project Management Office-Bicol River Basin Development Program

CCC - Certificate of Conditional Conformance

COA – Commission on Audit

LWUA – Local Water Utilities Administration

PNSDW – Philippine National Standard for Drinking Water

SR- Service Request

RIS – Requisition and Issue Slip

SOA – Statement of Account

TCT – Total Coliform Test

FCT – Fecal Coliform Test

HPC – Heterotrophic Plate Count

DOH – Department of Health

WHO – Worlds Health Organization

DV – Disbursement Voucher

JEV – Journal Entry Voucher


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III. GENERAL INFORMATION

MANDATES AND FUNCTIONS

As Public Utility, Calabanga Water District is formed for the following purposes:

• Acquiring, installing, improving, maintaining and operating water supply and distribution systems for domestic, industrial, municipal and

agricultural uses for residents and lands within the boundaries of such

districts;

• Providing, maintaining and operating waste water collection, treatment

and disposal facilities, and

• Conducting such other functions and operation incidental to water

resource development, utilization and disposal within such district, as are necessary or incidental to said purpose.

VISION

To meet the concessionaires satisfaction through sustainable water management.

MISSION

To provide potable and affordable water supply 24/7 to help improve the

living condition and to contribute to economic productivity of the people of

Calabanga.

GOALS

1. To provide sufficient, potable and affordable water supply at all time. 2. To conserve, protect and rehabilitate the watershed areas towards a better

environment. 3. To promote customer’s full satisfaction and maintain high standard of

public service. 4. To maintain the highest degree of employees morale through effective

management.

5. To be a sustainable and self-reliant water district.


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IV. LIST OF WATER SOURCES

(1) Tawang Spring - It is located at Sitio Tawang, Barangay Siba-o. Tawang

Spring operated in the year 2005 with a capacity of 25 lps but due to technical problem on elevation of the transmission lines only 12 lps is being

utilized by the District. The Water District is planning to reroute the transmission lines to maximize the capacity of the spring.

(2) Balombon Spring - It is located in Barangay Balombon and started its

operation in the year 1982 (intake tank A). In the year 2010, an additional intake tank was constructed to maximize the capacity of Balombon Spring. It

is generating 12 lps.

(3) Siba-o Spring - It is located in Barangay Siba-o and was constructed in the year 2013 with a capacity of 26 lps.

(4) Fabrica Pumping Station - It is located in Barangay Fabrica and was

constructed in the year 2005. It is considered as deep well, with a capacity of 16 lps.

(5) Cabanbanan Pumping Station - It is located in Barangay Cabanbanan and

was commissioned on May 2011. It is considered as shallow well, with a capacity of 3 lps.

(6) Paolbo Pumping Station #1 – It is located at Barangay Paolbo and was

commissioned on March 2012. It is considered as deep well, with a capacity of 8 lps.

(7) Paolbo Pumping Station #2 – It is located at Barangay Paolbo (Verdejo’s lot) and was commissioned in September 6, 2012. It is considered as artesian

well, with a capacity of 8 lps.

LIST OF WATER SOURCES As of January, 2015

WATER SOURCES TYPE LPS GEOGRAPHIC

COORDINATES

Balombon A & B

Spring Facility Spring 10

N 13’43’38.1 / E

123’17’25.2

Tawang Spring Facility

Spring 15 N 13’41’10.9 / E

123’17’16.8

Siba-o Spring

Facility Spring 20

N 13’40’58.9 / E

123’16’33.2

Paolbo 1 Pumping

Station

Dug well

(Shallow well) 8

N 13’42’32.9 / E

123’15’31.6


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Paolbo 2 Pumping Station

Dug well (Shallow well)

8 N 13’43’08.4 / E

123’14’16.0

Cabanbanan

Pumping Station

Dug well

(Shallow well) 3

N 13’45’54.8 / E

123’17’39.7

Fabrica Pumping Station

Dug well (Shallow well)

16 N 13’41’21.6 / E

123’14’54.6

LIST OF WATER FACILITIES

(1) Mt. Canibag Reservoir- It is located at Paolbo- Belen and was constructed in

1982 with a capacity of 200 cum.

(2) Fabrica Reservoir and Water Treatment Facility- Located at Barangay Fabrica

and was constructed and inaugurated on May 2014 with a capacity of 500 cum. The water treatment facility is designed to filter manganese and other

elements that may be present in the water being pumped from Fabrica Pumping Station.

(3) Solar-Powered Paolbo Pumping Station #1 - It is located in Barangay Paolbo

and was commissioned in March 15, 2012. It is considered as artesian well, with a capacity of 8 lps. It was in the year 2015 that the diesel-operated

pumping station was converted to solar-powered facility to save on fuel

expenses and to enhance the capacity of the well. A 50cum catchment was also constructed to collect the free flowing water at night time.

V. AREAS OF OPERATION

Calabanga Water District has 6,526 active service connection as of December

2017 and is serving 39/48 barangays of Calabanga, to wit;

Balatasan Balombon

Balongay

Belen Bigaas

Binanuaanan Grande

Binanuaanan Pequeño(*)

Binaliw Bonot - Santa

Rosa

Burabod(*) Cabanbanan

Cagsao Camuning

Comaguingking(*)

Del Carmen

(Pob.) Dominorog

Fabrica Harobay(*)

La Purisima Lugsad(*)

Manguiring Pagatpat (San

Jose)

Paolbo Pinada(*)

Punta Tarawal(*) Quinale(*)

Sabang Salvacion-

Baybay

San Antonio Poblacion

San Antonio (Quipayo)

San Bernardino San Francisco

(Pob.) San Isidro

San Lucas

San Miguel (Pob.)

San Pablo (Pob.) San Roque


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San Vicente

(Pob.) Santa Cruz

Ratay Santa Cruz

Poblacion

Santa Isabel

(Pob.) Santa Salud

(Pob.) Santo Domingo

Santo Niño

(Quipayo) Siba-o(*)

Sibobo Sogod

Tomagodtod *No water services of

CAWADI (upland)


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VI. ORGANIZATIONAL STRUCTURE


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BOARD OF DIRECTORS

OFFICE OF THE GENERAL MANAGER


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ADMINISTRATIVE AND GENERAL SERVICES DIVISION


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FINANCE & COMMERCIAL DIVISION

Finance & Budget

Billing/Commercial Section


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Cash Management Section

Engineering/Construction/Production & Water Quality Division


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DUTIES AND RESPONSIBILITIES

BOARD OF DIRECTORS

As per Chapter V, Section 17 and 18 of PD 198 as amended, All powers,

privileges, and duties of the District shall be exercised and performed by and through

the Board: Provided, however, That any executive, administrative or ministerial power

shall be delegated by the Board to Officers or agents designated for such purposes by

the Board.

The function of the Board shall be to establish policy. The Board shall not

engage in the detailed management of the District.

GENERAL MANAGER

Responsible for full supervision and control of the maintenance and operation

of WD facilities with power and authority to appoint all personnel of the District. Other

duties shall be determined and specified from time to time by the Board.


Responsible for the general supervision, planning and coordination of all

administrative services work as well as personnel administration. Supervises

personnel services, property and supplies, legal services and building maintenance.

Supervises and reviews work of subordinates and standardized operating procedures.

Perform all Human Resources Management Functions and In-charge of CAWADI

SPMS.


A. The administrative concern of the agency in anchored on placement and

selection qualification standards, hiring and appointment procedure, and

promotions, all of which must conform with the Civil Service Laws and

regulations and other relevant policies governing appointments preparations

and personnel actions. Within its confines also policies on performance

evaluation, leave administration, grievance and other relevant aspects

concerning personnel administration.

B. Personnel management entails human resource management and manpower

allocation human relations and values orientation, discipline, work assignments

and efficiency, other personnel movements, employees’ compensation and

benefits, employees’ recognition and upgrading programs and the like.

General Services

It implies the maintenance of working facilities conduction to provide

good working atmosphere among employees. It maintains policies on records


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keeping, procurement of supplies, and their utilization including proper disposal,

inventory, custodianship and utility works.

FINANCE AND COMMERCIAL DIVISION

FINANCE (Accounting and Budget)

Responsible for all accounting and budget activities including the checking and

review of completeness and propriety of all supporting documents/attachments to all

disbursements. Monitors the daily cash position of the water district and ensure that

all disbursements are properly funded. Responsible for the preparation of COA

required reports as well as checking and review of financial statements of the District.

Over all responsible for the preparation of Annual Corporate Operating Budget of the

District as well as ensuring that all activities confined with the approved budget.

Evaluates performance of staff in accounting and budget section.

COMMERCIAL (Commercial/Billing/Cash Management)

Responsible for all billing and commercial activities which includes the

monitoring of service connections and related frontline services. Prepare marketing

plans and program of the District including strategies on accounts receivable

collection. Prepare the work schedule of meter readers, biller and disconnection teams.

Responsible for the monitoring and evaluation of staff performance in the section.

ENGINEERING/MAINTENANCE/PRODUCTION AND WATER QUALITY DIVISION

ENGINEERING

Responsible for the conduct of survey and inspection of proposed system

development projects, expansion and rehabilitation programs as well as the

preparation of program of works. Evaluates and supervise the implementation of the

Districts’ projects and conducts periodic review of existing utility plant and other

system appurtenances. Prepare the work schedule of technical personnel as well as

evaluation of their performances.

MAINTENANCE

Responsible for the installation of new service connection, Attending repairs

and maintenance of water distribution lines; and performing of major and minor

plumbing services. Responsible for the water maintenance and reconnection of service

lines.


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PRODUCTION

Responsible for pumping operations and water distribution. Monitors water

quality pressure. In-charge for the pumping facilities maintenance management,

gathering and keeping data analysis.

WATER QUALITY

Ensuring water quality standard that meets the Philippine National Standard

for Drinking Water. Responsible for collecting water samples for Water Quality

Analysis, Bacteriological Test and Chlorine Residual Testing. In-charge in recording

laboratory results, submission of reports to LWUA. Gather updates from Philippine

National Standard for Drinking Water. Coordinate with the Department of Health

(DOH), World Health Organization (WHO) and Local Water Utilities Administration

(LWUA) for Water Safety Plan Manual. Applies and renew the annual Water Permit to

National Water Resources Board (NWRB).

VII. OPERATIONAL CONTROL AND SUPERVISION

FINANCE AND COMMERCIAL DIVISION

Accounting and Budget Section Functions

The general functions of the Accounting Unit of a Water Districts is to

formulate accounting policies and procedures in accordance with the NGAS and

the Philippine Government Accounting Standards, to maintain records of financial

transactions, to monitor assets of the corporation, reports its financial status and

operations, and to comply with government reporting requirements.

The specific functions are as follows:

1 Policy Formulation

a. Formulates accounting policies and procedures for the systematic

recording and reporting of all financial transactions of the corporation in

accordance with authoritative pronouncements, such as the issuances of

the Commission on Audit and Department of Budget and Management,

and the Philippine Government Accounting System (PGAS); and

b. Provides guidance to other organizational units of the water district on the

implementation of relevant accounting policies and procedures.

2 Transaction Recording

a. Maintains adequate records of financial transactions;


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b. Records all financial transactions in the books of accounts of the water

district. It verifies appropriateness of transactions prior to recording; and

c. Maintains subsidiary records for recording, reporting, analyses and

reconciliation of the subsidiary accounts with the control accounts.

3 Asset Monitoring

a. Accounts for acquisitions, disposals and changes in assets of the water

district through maintenance of records prescribed under the NGAS;

b. Provides for depreciation of assets over their estimated useful lives.

4 Financial Reporting

a. Prepares and submits periodic financial statements (Balance Sheet,

Statement of Income and Expenses, Statement of Changes in Government

Equity, Statement of Cash Flow, and other relevant supporting schedules

and reports) for use by management, the Government and other

stakeholders, in accordance with the NGAS and PGAS;

b. Prepares interim/special financial reports for use by management in

making timely decisions.


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ENGINEERING/CONSTRUCTION/PRODUCTION & WATER QUALITY DIVISION

The Division Head of Engineering/Construction and Maintenance/Production and

Water Quality Division shall exercise operational control and supervision over the

following duties:

Engineering Section:

1. Propose Districts’ Project and Program 2. Conduct Survey

3. Prepare Plans and Program of Works

4. Estimate Budget for Project 5. Implement the construction of project

6. Monitors the construction until completion 7. Prepare Report for compliance.

Construction and Maintenance Section:

1. Installation of New Service Connections 2. Mainline Reconnection

3. Repair of leaking pipes, damage meter and damage transmission lines 4. Relocation of Water Meter

5. Restoration 6. Repair/Calibration of water meters

7. Rehabilitation of Transmission line

8. Monitoring of Work Loads 9. Prepare Report for compliance

Production Section:

1. Flushing of Hydrants

2. Ensuring of 24/7 availability of water

3. Monitoring of pump and pump equipments 4. Operation and maintenance of generators

5. Monitoring of flow meter status 6. Collection of monthly flow meter reading

7. Prepare Reports for compliance and submission.

Water Quality Section:

1. Operation of water disinfection (Chlorination)

2. Flushing of Hydrants 3. Air Scouring and Line Flushing

4. Rendering Monthly Water Sampling for Bacteriological Testing 5. Rendering Annual Water Sampling for Physical/Chemical/Metal Analysis of

Water

6. Submitting water sample to the registered laboratories. 7. Ensuring availability of chemical for treatment

8. Data collection for additional report from different agencies (PAG-ASA Rainfall Report, Department of Agriculture Soil and Water Analysis)


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9. Preparation of Water Safety Plan Manual 10. Coordination to the LWUA, DOH and WHO for updates and changes on water

code and WSP Manual.


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VIII. UTILITY RULES AND REGULATIONS GOVERNING THE OPERATION OF THE

CALABANGA WATER DISTRICT (CAWADI)

The Board of Directors of the CAWADI does ordain as follows:

SECTION 1. WORDS AND PHRASES: for the purpose of these regulations all words

used herein the present tense shall include the future, all words in the plural number

shall include the singular number; and all words in the singular number shall

included the plural number.

SECTION 2.DEFINITIONS: Whenever in these regulations the following words and

phrases set forth in this section are used, they shall for the purpose of these

regulations has the meanings, respectively describe to them in this section.

“BOARD”: The Board of Directors of the CALABANGA WATER DISTRICT (CAWADI)

shall be composed of five citizens of the Philippines who are of voting age and

residents within the jurisdiction of the district.

1. One member shall be a representative of civic-oriented service clubs 2. One member a representative of professional associations 3. One member a representative of business, commercial or financial

organizations 4. One member a representative of educational institutions, and 5. One member a representative of women’s organization

The Board shall exercise and perform its power and duties through the medium of

resolution and/or directives. The Board function shall be to establish policy and they

shall not engage in the detailed management of the district.

“MANAGEMENT”: The General Manager, division managers, supervisors and

permanent employees of CAWADI with valid appointments made by the Civil Service

Commission. Their function is to manage, operate and maintain the water supply

system within the territorial boundary of the district.

“DISTRICT”: The CALABANGA WATER DISTRICT (CAWADI) is a government owned

and controlled corporation (GOCC) following the Supreme Court Ruling dated March

12, 1992 and pursuant to PD No. 198 as amended.

“SERVICE CONNECTION”: A pipeline or lateral tap at the water mains leading to an

individual household with provision of water meter, outlet valve and meter stand.

“SERVICE CONTRACT”: A contract executed between the applicant and the water

district for a new service connection. It contains salient features of applicant’s

obligation to CAWADI including fees and charges to be paid before service connection

shall be installed.


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“FIRE CONNECTION”: A pipeline taps at the water mains leading to a strategic

location line with provision of standpipe provided with hydrant head, gate valve and

vault of either manhole or hand hole.

SECTION 3. APPLICATION FOR SERVICE. Any person, firm or office, interested of

having water service shall file an accomplished Application for Service Connection

Form duly signed by applicant and or property owner of the premises where the

service is applied for. A Memorandum of Agreement (MOA) shall be executed by and

between the applicant and the General Manager duly acknowledged before a notary

public if water supply and pipeline is available, and after all fees and charges are paid

by the applicant. The following among others, are established, to wit;

APPLICANT TO:

1. Pay water bill on or before the due date to avoid penalty charges and/or disconnection of service; non receipt or loss of bills is not a justification for not

paying on time. Pay at the office;

2. Pay the average amount based on the immediate past three months consumption when the water meter malfunctions or not read due to

inaccessibility or unavailability for reading for whatever reason;

3. Pay the minimum charge in case of zero consumption;

4. Pay the cost of damage to the meter or total cost of the meter if lost;

5. Install a water meter protection box immediately after installation of service

that will allow the District’s personnel to read and replace water meter anytime;

6. Allow District’s personnel to retrieve the meter and other District properties in

case of disconnection of service;

7. Allow District personnel or representatives to enter Consumer’s premises anytime for purposes of performing their official work orders on Consumer’s

connection without being liable for trespassing on dwelling and other related offenses;

8. Pay the penalty charges or surcharges imposed by the water district for late or

non-payment of dues;


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9. Pay all unpaid overdue accounts and other dues prior to reconnection of service; and

10. Pay the registered consumption in the meter due to leakage in the Consumer’s

service in line or within his residence or compound, with or without Consumer’s knowledge or whether actually consumed or not consumed by the consumer.

CALABANGA WATER DISTRICT TO:

1. Provide with diligence in supplying safe an potable water to every service

connection at all times at the lowest cost possible. 2. Notify all registered consumers concerning all changes of the District

operational policies and practices. 3. Present to the water-consuming public through a public hearing any changes in

its water rates.

4. Be vigilant in monitoring, inspection and prosecution of violators of the National Water Crisis Act of 1995 (RA No. 8041) and PD 198 section 31d on water

pilferage where water revenue and pressure are affected due to illegal acts.

SECTION 4. SERVICE CONNECTION AND MAINTENANCE:

For new connections, the materials and labor required for service connections shall be

provided by the water district. Free materials are from tapping point to water meter

only but Free PE Tubing is limited only to a maximum of 5 meters per connection;

a. The material and labor cost for maintaining service connection including the water meter shall be at the expense of the District;

b. All pipes and fixtures extending from the meter or lying beyond the customer’s meter shall be installed and maintained by the customer. Material cost for

replacing old service connection lines shall be shouldered by the customer.

SECTION 5. FEES AND CHARGES: The applicant for water service shall pay in full

the following fees and charges before actual installation are undertaken. Relative

amounts of these are embodied in Board Resolution No. 4 series of 2006 (as amended)


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A. FOR NEW RESIDENTIAL CONNECTION AS DEFINED BELOW.

FRONTLINE SERVICES EXISTING POLICY AMENDMENTS

Remarks FEES AND CHARGES

A. New Connection ALONG ACROSS ALONG ACROSS

1. Registration Fee

500.00

500.00

500.00

500.00

Cost of

saddle

clamp

should be

shouldere

d by the

applicant

(additional

10% from

market

price)

2. Inspection/Investigation Fee

100.00

100.00

100.00

100.00

3.Water Meter Maintenance Fee

1,000.0

0

1,000.0

0

1,300.0

0

1,300.0

0

4. Memorandum of Agreement

Fee

100.00

100.00

100.00

100.00

5.Installation/Tapping Fee (labor

cost)

500.00

1,000.0

0

500.00

1,000.0

0

6.Horizontal Boring Fee (labor

cost)

-

1,500.0

0

2,000.0

0

7. 1/2" G.I. Pipe (one piece)

-

445.00

500.00

8. Concrete/Asphalt Breaking Fee

Thickness (cost per lineal meter at 0.30m width)

Labor

cost only

a. 2" - 3'

200.00

200.00

200.00

200.00

b. 4"

350.00

350.00

350.00

350.00

c. 6"

500.00

500.00

500.00

500.00

d. 8"

850.00

850.00

850.00

850.00


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9. Restoration Fee Thickness (cost per square meter)

a. 2" - 3'

160.00

160.00

260.00

260.00

b. 4"

200.00

200.00

330.00

330.00

c. 6"

240.00

240.00

475.00

275.00

d. 8"

330.00

330.00

625.00

625.00

Note: Service Connection for Commercial/Industrial/Government shall have the same

charges and fees. Actual amount to be paid by the applicant will depend on the result

of inspection/investigation to be conducted by CAWADI authorized representative.

B. FOR REOPENNING OF CLOSE CONNECTION:

FRONTLINE SERVICES

EXISTING

POLICY AMENDMENTS REMARKS

FEES AND CHARGES

B. Re-opening of Closed

Connection

Mainline

disconnectio

n will be

implemented

after 3

months.

Reconnection Fee

1. Disconnected service line

* At meter stand 500.00 500.00

* At Mainline (more than 3

months) 1,000.00 1,500.00

* Reconnected within 24hrs. 300.00 300.00

* After one (1) year 2,000.00 2,000.00

1. Voluntary Disconnection Mainline

disconnectio

n will be

implemented

after 6

* Disconnection within 6

months 200.00 200.00


25

* From 6 months to 1 year 700.00 1,000.00 months.

* After one (1) year 1,000.00 1,500.00

Note: Reopening of Commercial/Industrial/Government service connections shall

have the same charges and fees. Reopening of closed connection shall be done upon

full payment of arrears and other charges. However, during the implementation of

Reconnection Promo, reopening will be allowed if applicant will pay the minimum

amount approved by the Board of Directors and will sign Promissory Note. Costing of

other charges shall be based on charging new connection.

C. FOR REPAIR OF LEAKING SERVICE CONNECTION: 1) Bill of Materials (actual cost)

2) Re-tapping

3) Re-installation 4) Guarantee Deposit (for adjustment on the recent policy)

FRONTLINE SERVICES

EXISTING

POLICY AMENDMENTS REMARKS

FEES AND CHARGES

C. Repair of Leaking Service

Connection

The cost of

materials

should be

shouldere

d by the

applicant

after the Water Meter.

1. Pipe repair (G.I. Pipe) 200.00 200.00

2. Gasket/Faucet/Valve

replacement 100.00 100.00

3. Re-tapping/re-installation

(relocation)

* depth = 0.40m to 0.60m 1,000.00 1,000.00

* depth = 0.60m to 1.00m 1,500.00 1,500.00

4. Inst. Of Additional faucet (per

pc) 350.00 100.00

5. Replacement of water closet

fittings 500.00 500.00


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4. Trouble shooting of in-house

conn. 3,500.00 3,500.00

Note: Costing of other charges shall be based on charging new service connection.

DEFINITION OF VARIOUS CHARGES AND FEES:

1. Service Charge: This covers Registration, Inspection, and Customer service

fees computed at lump sum cost depending on the prevailing policy of CAWADI. a. Registration/Application Fee- this covers efforts to receive, evaluate, and

enrol in unregistered service connection into the Official Service Connection Record of the District.

b. Investigation/Inspection Fee- the fee covers the expenses incurred in

making field visits to the applicant premises to gather information to be used as basis for the approval/disapproval of application for service or

reconnection of served/disconnected service, among which, but not limited to the following:

Availability of distribution line and adequacy of water pressure or supply;

Original or re-application; Status of account

Relative location of the building/premises in the Block Census

Map; Water demand level and size of needed service connection;

Needed service connection materials and method of installation; Verification of proposed customer account number; and

Decision on the application.

c. Customer Service Fee- this covers payment of Administrative expenses

such as cost of forms/materials for application, customer ledger, and meter

reading card. It also covers personnel service in attending and briefing

applicants on the requirements for getting a service, the important

provisions of District policies, rules and regulations, and the salient features

of the water district concept. It also covers the efforts for the execution of

perfection of a Service Contract.

2. Meter Maintenance Deposit: This charge covers the cost of repair and

maintenance of water meter payable upon application and non-refundable. It shall be used for the repair and maintenance of water meter to restore it to

normal function of standard registration efficiency It shall also involved labor,

spare parts, and other materials used in retrieval, cleaning replacement and reinstallation, provided said replacement is not caused by negligence of the

consumer.


27

3. Consumption Guarantee Deposit: The amount deposited is the source of fund to cover for the future bills in case a customer renege in his/her obligation to

pay any bill. This fund is applicable as payment once the service connection becomes inactive. However, if the service connection becomes inactive but all

bills due are paid, the deposit will be refunded to the customer without interest. This deposit is estimated at prevailing average consumption multiply by three.

4. Tapping/Installation Fee: This fees cover payment of labor in the excavation, installation of saddle clamp and corporation stop in order to tap service

connection line from the distribution line. Labor for backfilling of excavation is included. (Materials and labor to restore the original surface pavement are not

included).

5. Boring/Cutting Fee: This fee covers the cost of labor for boring or cutting of concrete pavement necessary for laying of service connection pipelines. Labor

and materials for surface restoration are not included.

6. Concrete Breaking and Restoration Fee: These fees cover the cost of labor and materials for breaking and restoring concrete pavement. It is estimated

depending on the actual area of concrete breakage and size of distribution line where service connection shall be tapped and they are treated separately.

7. Plumbing Service Charges: The CAWADI adopted Resolution No. 024-97

entitled “Resolution Approving the Rates for In-House Plumbing Repair Services”. For in-house pipeline installation, the CAWADI may enter into

contract with a customer for labor portion only. The District may enter into provision of supply of service connection materials at current priced level with

minimal overhead. The advantage in engaging into this work is the assurance of quality materials and standard labor practices.

SECTION 6. RATES AND CHARGES: All water rates shall be approved/confirmed by

LWUA before implementation. The CAWADI Board of Directors shall pass a Resolution

for implementing the approved/confirmed water rates.

SECTION 7. PROPERTY OWNER’S GUARANTEE: The water charge shall begin when

a service connection is installed and a water meter is set. Before the water shall be

turned on by the District for any purpose whatsoever, the consumer or his authorized

agent shall first sign an application form in which he guarantee the payment of future

water bills for services required. The property owner will be held liable for water used

or consumption until the District is notified in writing to discontinue the service.

SECTION 8. WATER BILLS: Water bill is the amount of consumed water due and

payable at the office of the Calabanga Water District or at the designated collecting

center on or before the due date. If payment is made after the due date, a 10%

surcharge shall be imposed to the current bill and if the consumer is in arrears, any


28

payments made shall be applied first to the arrears until he becomes in current

status. Service may be discontinue without further notice if payment of the water bill

is not made before the date such bill becomes delinquent. Water service will not be

opened again except payment of full amounts has been made, including the prevailing

reconnection fee and other charges. Failure to receive a bill does not relieve consumer

of liability. Any amount due shall be deemed a debt to the Calabanga Water Disitrict.

Any person, firm, or corporation failing, neglecting or refusing to pay said

indebtedness shall be liable t a civil action in the name of said District, in any court of

competent jurisdiction for the amount hereof.

SECTION 9. DISPUTED WATER BILLS: In the event a complaint is made by a

consumer that his water bill is exorbitant, a field investigation shall be made to re-

read of meter and to check possible leak after the meter. Should no leak after the

meter is found, upon request of the consumer, the meter shall be disconnected and be

subject to a test upon it as set forth in Section 12 hereof. In the event the meter test is

within the approved level of accuracy and the consumer continue to question the

water bill, a further investigation of the premises where the meter is serving shall be

made by the responsible Officer of the Commercial Division or his representative.

Should said investigation find no reason to adjust said bill, the management shall

refer the disputed bill to the Board for final ruling, subject to the right of the consumer

to appeal said ruling.

SECTION 10. REFUNDS AND ADJUSTMENTS: If, for any reason, a consumer

becomes entitled to a refund for overpayment of a closing bill, or other just cause, a

demand shall be made by the consumer to the District for refund of such overpayment

subject to the approval by the Board and a Warrant shall be issued to the consumer in

the amount of said overcharge.

In the event, the overpayment was made on a bill but not a closing bill, the amount

overpaid shall be credited to the consumer’s account.

SECTION 11. METERING: It is declared policy of the Calabanga Water District that all

consumers are to be metered and that no volume of water is to be delivered without

charges except for fire fighting purposes. The furnishing of free water to the public at

public faucet is function of local government units. Any such government body may

make application for the installation of a service connection for the purpose of

supplying water to a public faucet. All water consumed through a public faucet will be

charged at the lowest rate block of the District schedule rates. The District provides

the meter, however, the consumer shall be held liable for any damage to the meter due

to his negligence or carelessness. It shall be the responsibility of the consumer to

protect the meter, gate valve, seals, and meter stand from physical damage. The cost

of repairs to the meter, valve meter stand and seal as a result of negligence shall be

shouldered by the consumer and it shall be included in the next water bill. If the


29

meter and its appurtenances are beyond repairs due to negligence, the consumer shall

pay the cost of the damaged meter and appurtenances at the current market price.

SECTION 12. METER TESTING: When the accuracy of a water meter is being

questioned, the District upon request will cause an official laboratory test to be made

at District’s own expense. The consumer shall be notified of the time and place of such

test and shall be present before any test shall be made. The meter under questioned

shall be tested on variable rates of delivery. If the average registration is more than 2%

in the excess of the actual quantity of water passed through the meter, the District

shall refund to the consumer the over charged based on the laboratory tets for the

prior six months, unless it can be shown that error was due to some cause for which

the date can be ascertained . In the latter case, the overcharge shall be computed back

to the certain date and not beyond such times.

SECTION 13. TAMPERING OF DISTRICT PROPERTY: No one except an employee or

representative of the District shall at any time in any manner operate the curb cock or

valve, water meters, service connection line, street mains and other parts of the water

system. Anyone caught stealing water through tampering of District property or

through in any means shall be subjected to the provision stipulated in Section 31 (d)

of PD 198, as amended and District Water Pilferage Policy. The violators shall also pay

for the damage of Districts properties.

SECTION 14. WATER USED WITHOUT REGULAR APPLICATION BEING MADE: A

person, firm, or corporation taking possession of premises and using water from an

inactive service connection without having made application to the District for

reconnection of water service, shall be held liable for the water delivered from the date

of the last recorded meter reading. A penalty stipulated in Section 31 (d) of PD198, as

amended shall be imposed. If the meter is found defective, the quantity water

consumed will be estimated from three months average consumption when the water

meter was still functional. The District shall outright disconnect without further

notice such illegal connection done by illegal reopening. Reopening again can be made

after payment of assessed full amount including penalty.

SECTION 15. SIZE AND LOCATION: The Board and Management reserve the right to

determine the size of service connections and their location with respect to the

boundaries of the premises of the applicant to be served. The installation of service

connection shall not be done until its location has been approved by the management

or its authorized representative.

The water meter shall be installed outside the property line immediately after the

District’s distribution line for the purpose of easier meter readings and maintenance

and to minimize water wastage along spaghetti or very long service connection lines.


30

SECTION 16. CURB COCK or GATE VALVE: Every service connection installed by the

District shall be equipped with a curb cock or gate valve after the water meter. Such

valve shall be for the exclusive use of the District in controlling the water supply

during maintenance works. It is further provided that, if the gate valve is damaged by

the consumer’s use to an extent requiring replacement, such replacement shall be

made at the consumer expense.

SECTION 17. PRESSURE CONDITIONS: All applicants for service connections shall

conform to the prevailing pressure conditions and or water service condition at the

distribution line along the location of the proposed service connection. They shall also

agree to hold the District blameless for any damages arising out of low pressure or

high pressure conditions and interruption of service.

SECTION 18. CROSS CONNECTIONS: No person, firm, or corporation shall install or

maintain any physical connection between any private source of water supply and the

District water supply; provided, however, that CAWADI warrants maintaining

emergency connections with other utilities serving domestic water.

SECTION 19. TURNING WATER SUPPLY ON AND OFF: No charge shall be made for

turning on or shutting off water supply when requested by the consumer for closing of

an old account or the beginning of a new one. If the District representative is in any

way prevented from disconnecting service connection for non-payment of water bills or

for any infractions of the District Utility Rules and Regulations, the District may take

any further steps it deems necessary to effect disconnection and full cost of such

efforts plus the cost of reconnection must be paid in full before service will be restored.

The said amount plus outstanding bills and required guaranty deposit shall be

required to be paid by the consumer before service will be renewed. The District, upon

request, day and night and without charge will shut off the water supply for

emergency and pipeline repair purposes at the curb cock or valve, and that the

District will turn on the water supply after repairs are made.

SECTION 20. DAMAGE THROUGH LEAKING PIPES AND FIXTURES: When turning

on the water supply as requested by the consumer and the house or building is vacant

in that instance, the District shall check to ascertain if water is running in the inside

of the house or building. If such case is found, the water will be left shut off at the

curb cock or valve on the outlet side of the meter. The jurisdiction and responsibility of

the District shall end at the meter. The District will in no case be liable for damages

beyond the meter.

SECTION 21. MAINTENANCE OF WATER PRESSURE AND SHUTTING DOWN FOR

EMERGENCY REPAIRS: The District shall not accept any responsibility for the

maintenance of pressure and it reserves the right to discontinue service while making

emergency repairs or for other causes, which in the discretion of the District

necessitates such discontinuance.

SECTION 22. FIRE AND PROTECTIVE SERVICE CONNECTION:


31

a) This service shall be used only for water consumed in extinguishing fires. Upon the completion of the installation, the valve governing the same shall be closed

and shall remain so until a written order is received from the owner of the premises serve by the reason of the installation, maintenance, use, fluctuation

of pressure, or interruption of supply.

b) If water is used through a fire connection for any purpose other than extinguishing of fires, the District shall have the right to place a meter on the

fire connection at the owner’s expenses or to shut off the entire water supply from such premises. Upon the installation of such meter, the rates as adopted

by resolution under the provisions of Section 6 herein shall apply.

c) The District shall have the right to take a domestic, commercial or industrial service from the fire connection at the curb to supply the same premises to

which the fire service connection belongs. The District shall also have the right to determine the proportion of the installation costs properly chargeable to each

connection if such segregation of cost becomes necessary.

d) The District reserves the right to install on all fire connections a gate valve of a type approved by the Board of fire Underwriters and to equip the same with a

by-pass meter; such installation shall be at the expense of the owner of the

property and the regular domestic water rates as set forth by resolution hereof shall apply for all water used through such service except for fire protection

purpose only.

SECTION 23. SUPPLY FROM FIRE HYDRANTS:

a) An applicant for temporary used of water from a fire hydrant must secure a permit thereupon from the District and pay the regular fee charge for the

installation and removal of meter to be installed on said hydrant, or in case of an unmetered installation, for the permits required for such usage.

b) Each applicant shall provide himself with a hydrant wrench necessary to

operate such hydrant, and install a separate shut off valve with restricting

edifice to minimize damage for hydrant and mains. If hydrant is damage by the consumer’s use to any extent requiring repair or replacement shall be made at

the customer’s expense.

SECTION 24. CLASSIFICATION OF SERVICE CONNECTION:

a) Each parcel of land under separate ownership must be provided with separate service, or else the District will classify the said connection as full commercial

although the water use is purely domestic.

b) Two or more dwelling units under one ownership and on the same lot may be

supplied through the same service, provided, however, the District shall reserve


32

the right to limit the number of dwelling units of the area of land to be supplied by one service connection.

c) When a property provided with a service is subdivided, each service shall be

considered as belonging to the lot or parcel of land upon which it fronts.

d) Generally, if service installed to a building or compound used both as domestic and commercial, the connection may be classified to the higher classification. In

cases that a commercial service connection is used partly as bulk/wholesale, then such connection shall be bulk/wholesale.

e) Domestic Class- This is a service connection whereby water is purely used for

domestic needs such as drinking, cooking, washing, watering plants and bathing. Its water rate falls on the lowest level.

f) Government Class- This class uses water primarily for public service, not

intended for profit. Examples are city, municipal, provincial and national

government building or offices. The rate is the same as the domestic consumer.

g) Semi-commercial Class- connections where business is existing which requires

Mayor’s permit/license. Examples are machine shop, optical, flower, welding,

junk, vulcanizing, jewelry, furniture shops, radio/TV appliance dealer tinsmith, mirror, auto repair, fruit stands, vegetable stands, barber, general merchandise,

dress shops, canteens, photo, tailoring, private offices, insurance companies, law offices, agricultural and poultry supplies, farm supplies store etc.

Capitalization is less than P40, 000.00. Water rates are 1.5 of the domestic rate.

h) Commercial Class- These are establishment drawing water from the water system for the purpose of directly/indirectly enhancing their business such as

resorts, restaurants, hotels, motels, inns, disco house, beer house, ice cream house, carinderia, canteen with 4 or more tables, supermarkets, supermarkets,

bakeshops, marble, factory, bottling company, cement factory, oil manufacturing, ice plant, electric plants, sugar centrals, bus terminals, gas

stations, laundry shops, cinemas/theatres, telephone company, construction company, rice, corn, and copra dealers, private schools, printings press, private

clinics, private hospitals, funeral parlors, bowling lanes, rice mills, sawmills,

chemical factories, rural banks, commercial banks, piggery, boarding houses, and duplex houses having one connection. Water rate is twice the domestic

rate.

i) Bulk or Wholesale- These are connectors who sell/vend water without transforming it into another product. Vending water includes sale to tankers or

by containers or pail to individual. Water rate is 3 times the domestic rate.

SECTION 25. MAIN EXTENSION: All types of system expansion in subdivision shall

base on the subdivision policy of Calabanga Water District.


33

SECTION 26. If in any section, subsection, sentence, clause, or phrase of these

regulation is, for any reason, held to be unconstitutional, illegal, or unlawful, such

decision shall not affect the validity of the remaining portion of the regulations. The

Board of Directors of Calabanga Water District hereby declares that it would have

adopted these regulations irrespective of the fact that may one or more section, sub-

section, sentence, clause, or phrase is declared unconstitutional, illegal or void.

Adopted by Board Resolution No. 43 Series of 2005, dated December 20, 2005.


34

IX. OPERATING PROCEDURES

A. Administrative & General Services Division

Human Resource Section

Function A. Hiring Personnel

1. Posting of Vacant Position 2. List of vacancies per division

3. Posting of recommendees for promotion/appointment 4. Preparation of profiles of candidates for appointment/promotion

5. Initial assessment of applicants for employment

6. Conduct written exam 7. Conduct of interview

Division Head - Designee

BETTY B. VIOLA Administrative &

General Services Officer A

SG - 18 Human Resource Section Property & Supply

Management Section

General Services Section

JORGE C.

COMIA Storekeeper C

(Supply Officer – Designee)

SG - 6

EDWIN C. BARAWEL

Water/Sewer-age Maintenance

Man A (Procurement

Officer – Designee)

SG - 9

LEMUEL E. AN

Utilities/Customer

Service Asst. E

(IT Technical

Support –

Designee) SG - 4

ARNEL B. CASIDA

Auto Mechanic B

(Driver – Designee)

SG - 6

MARICEL

DUMALASA JOSE

GALARDE

Office

Caretaker – Designee

(Job Order)

ZALDY RAYOS

Electrical

Maintenance

– Designee

(Job Order)

MADEL DELA CRUZ

Record

Officer - Designee

(Job Order)

VACANT

Administrative Services

Aid


35

8. Assessment of applicant 9. Roster of candidate preparation

10. Conduct of background investigation 11. Conduct of meetings

12. Minutes of PSB deliberation 13. Resolution

a. Appointment Appeals

b. PSB Resolution c. Resolution of appointment

d. Resolution of other personnel action 14. Comparative assessment

15. Processing of regular and contractual appointment 16. Review of confirmation of appointment

17. Announcement of new appointees

B. Process application for retirement/transfer/resignation C. Process application on various claims and loans

D. Monitoring of personnel who are entitled to the following benefits/allowances

i. Loyalty Cash Award ii. Productivity Incentives Bunos

iii. Clothing Allowance E. Create/Maintain/Update employee nominee profile, personnel records

F. Updating of leave Cards

G. Preparation of notice of step increment/salary/adjustment H. Validation of Personnel Documents

I. Audit of employee Information in Employee 201 file J. Preparation of Certificates

K. Processing of Study Leave L. Payroll Maintenance and Updating

iv. Regular and special Payroll

v. Generation of payroll for various benefits M. Preparation of reports on personnel maters

i. Accession and Separation Report N. Preparation of issuances on personnel-related matters

i. Memorandum ii. Letters

iii. Special Order iv. Office Circular

O. Preparation of the following administrative concerns

i. Work and financial plan ii. Accomplishment Report

iii. Annual Procurement Plan iv. Performance Contracting/Targeting

v. Performance Evaluation Report vi. Job Classification Plan

P. Maintenance and Updating of active 201 files i. Inventory of active 201 files

ii. Active 201 files updated

iii. Request personnel Records iv. Creating of 201 files


36

Q. Maintenance and updating of the Personnel Information System(PIS) R. Preparation/Issuance of information on personnel policies, count

vacancies/employees, years of service and other required information in response to individual request

S. Maintenance and updating of personnel service itemization and plantilla of personnel.

T. Maintenance and updating of attendance and leave monitoring

i. Updating of daily time entries ii. Encoding of attendance documents

iii. Issuance U. Development and maintenance of the CAWADI Qualification Standards,

Merit Promotion Plan, Performance Evaluation System and Flexitime policy

V. Provision of Secretariat services to the CAWADI Various Committee

Property & Supply Management Section

Function a. Maintains detailed individual records (Property

cards) of all UPIS items b. Determines serviceable or absolute items for disposal

c. Prepares list as to specification and quantity d. Maintain record and control receipts and issuance of

UPIS items particularly tools and equipment

e. Maintain a continuous accurate inventory of UPIS - Storekeeper

a. Unload deliveries: stocks supplies and materials in storage location

b. Maintain continuous inventory c. Issues parts and materials upon receipt of

documents orders or requisition

d. Assumes responsibility for security of stores e. Requisition replacement materials or

replacement materials or replenishment when stock is low

f. Performs housekeeping tasks General Services Section

Function Record Unit

A. Record recreation

a. Communication Management i. Incoming communication – Communication

received/dispatched ii. Outgoing communication – Communication released

b. Indexing and filing i. Indexing – incoming & outgoing communication indexed

ii. Incoming and Outgoing communication filed c. Reproduction/Distribution

i. Reproduction – Incoming and outgoing communication

reproduced


37

ii. Distribution – Incoming and outgoing communication distributed

d. Retrieval and Authentication i. Retrieval – Authentication & document retrieval

ii. Authentication – Communication/documents authenticated

e. Records Maintenance (Active life)

f. Inventory and Disposal g. Preparation of Reports

Transport and fuel Supply a. Preparation of Gasoline

b. Fuel Consumption Report c. Issuance of Lubricants and other motor vehicle needs

d. Transport Operation

a. Request for authority to use service vehicle b. Drives official/employee to various

meeting/appointment-approved trip ticket e. Maintenance of Service Vehicle

General Utilities a. Office Maintenance

i. Conduct ocular inspection/problem reported b. Reports

i. Electric consumption

ii. Water consumption iii. Carpentry Works

iv. Electrical request v. Telephone/PABX

vi. Long distance calls vii. Internet

Data Encoder

a. Website Management – relevant information and data updated for internal and external consumption through the internet


38

B. Finance and Commercial Division Accounting & Budget Section

Daily Cash Position Process

Submits daily Collection

Report

Cashier D

Checks the Check

Disbursement

Record/Report of Check

Issued/Report of Collection

and Deposit/Collection

Report

Prepares Journal Entries and

Post to Accounting

Spreadsheet

Corporate Accounts Analyst

Sr. Accounting Processor B

Accounting Processor 1 Updates Collection and

Deposit Record

Deposit Slip/Check

Disbursement

Record/Report of Check

Issued/Report of

Collection and

Deposit/Collection

Report/Respective Official

Receipts issued

Forwards JEV for Updating of

Books

Prepares Daily Cash Position

Report then forwards for JEV

A


39

Accounting Processor 1 Updates Collection and

Deposit Record

A

Maintain file of Collection

and Deposit Report


40

Disbursement Process

Gather supporting

documents (SD) and checks

the completeness of the

documents received,

forwards for DV processing

and BUS preparation


DV preparation/BUS

preparation/Issuance of

withholding tax certificate

Certifies the completeness

of the supporting

documents and certifies

budget available and funds

obligated for the purpose

indicated

Accounting Processor


General Manager Approves transactions

Cashier D Prepares and signs check

Supporting documents

(SD)

DV/BUS/2307/2306/SD

DV/BUS/2307/2306/SD

DV/BUS/2307/2306/SD

Check/DV/BUS/2307/230

6/SD

A


41

General Manager Signs Check

Cashier D Releasing of Checks

Check/DV/BUS/2307/230

6/SD

A


42

Financial Statement Preparation

Returned paid DVs Cashier D

Checks the completeness of

returned paid DVs forwards

for Journal Entry

preparation

Prepares Journal Entries and

Post to Accounting

Spreadsheet



Accounting Processor 1 Updates Check

Disbursement Journal

Accounting Processor 2

Updates General Journal and

Posts to General Ledger and

Subsidiary

DV/BUS/2307/2306/SD

DV/BUS/2307/2306/SD

Forwards JEV for Updating of

Books

A


43

A


Checks General Ledger

balances against

spreadsheet, TB preparation

FINANCIAL REPORTS


Review and certify the

correctness of Financial

Statement

General Manager Approves the Financial

Statement

Statement of Financial

Position, Statement of

Income and Expense,

Cash Flow Statement,

Income Statement

Budget, Cash Flow

Budget, Statement of

Changes in Equity,

Monthly Data Sheet


44

Post-

Closing

TB

Closing Entries

Unadjusted

Trial

Balance

Adjusting

Entries

Balance

Sheet

Statement

of Income

and

Expenses

Adjusted/Pre-

Closing TB

Statement

of Cash

Flows


45

Billing/Commercial Serction

FRONT LINE SERVICE 11: FLOW

CHART PAYMENT FOR WATER BILLS, FEES AND OTHER CHARGES

Get Number from the guard and wait to

be called by the Teller.

Once the number is called proceed to the

teller and present the water bill or

statement of account.

Pay the exact amount to the Teller.

a. If not exact amount is tendered, count

the change and verify if the Official

Receipt you have received is what are you paying for.

Verify the account name and other account dues of the Concessionaire. Duration 1-3 minutes

Issue the Official Receipt

END OF TRANSACTION

START

Concessionaire

Customer Service Asst. B –Bill Collector

Concessionaire

Concessionaire


Note: a) If Check is received, verify it and indicate on

the official receipt (office copy) the drawee bank, and its branch, check the number, date

and amount of check. Verify if is dated.

Accept payment and issue Official receipt. Duration 1-3 minutes ------------------

----


46

REQUEST FOR NEW SERVICE CONNECTION

Assist for payment of inspection fee and give the schedule for

inspection. Duration: 5 minutes

ADVICE THE CLIENT FOR THE SCHEDULE OF

INSTALLATION OF WATER SERVICE CONNECTION

INSTALLATION OF WATER SERVICE

CONNECTION

Our Engineering Section

issue Maintenance Order

to the Plumber for

Installation of Water

Service Connection.

CLIENT

Go to Customer Service Assistant ask for Water Service

Application Form.Inquire and get a list of requirements such as

barangay clearance and Community Tax Certificate (CTC) for

applying water service connection.

Submit requirements to the Customer Service Assistant. Pay Inspection fee, cashier will issue an official receipt.

Wait for our inspector to conduct evaluation and inspect your

place whether water mains are available as well as to estimate

the cost to be paid for the installation of new service connection.

Note: schedule of inspection is every Wednesday

Accept payment & issue Official Receipt.

Duration 1-3 minutes

Customer Service will provide explanation on the Memorandum of

Agreement before signing the contract. Duration: 10minutes

Wait for the schedule of the installation of your Water Service

Connection.

START

CLIENT

Customer Service Assist E.- Frontline

CLIENT



Cashier D

CLIENT

Utilitties/Customer Service Assist A.-

Water Sewerage Maintenance Man B- Inspector

C

Accept payment & issue Official Receipt.


Cashier D

Note: Our Store keeper will issue Requisition and Issue Slip (RIS) to the Plumber for the issuance of materials

Accomplished

Returned

materials

B D


47

Designated Plumber

END OF TRANSACTION

After your water service has been installed, sign on the

maintenance order form attesting that action was taken and

satisfy your request.

Pay the total assessment of fees, charges and materials, cashier

will issue an official receipt.

CLIENT CLIENT

Site Inspection & Investigation; . Duration 1 day Preparation of bill of materials. Duration 8 minutes

Note: Assessments of payments are classified according to the following; Type of Connection:

a) Along b) Across c) Clusterized

Performs the installation of Service Connection.

Duration: 2-3 hours

After concrete

restoration

B

C

D

END OF TRANSACTION


48

MONTHLY METER READING

END OF TRANSACTION

CUSTOMER SERVICE ASSISTANT B (Billing)

a) Prepare/update list of concessionaire subject for billing.

b) Print the Meter Reading Sheet Report

a. Check the schedule for the reading and

billing date.

b. Conduct Meter Reading by zone

START

Utility Worker - METER READER


Note: Billing adjustment memo is done as per BOD approval. 1-time policy Billing Adjustment on High Consumption.

a) Encode Meter Reading.

b) Print Water Bill

c)

Utility Worker - METER READER

a. Distribute Water Bill to the concessionaire.

b. If High Consumption, inform the

concessionaire


d) Print Billing Report.

e) Encode and print list for defective, stop meter, and

damaged water meter.

f) Print Summary Report of erroneous reading and high

consumption for billing adjustment.

.

g) Print Water Bill

h)

----------

--


49

Flow Chart for Reconnection

CONCESSIONAIRE

CUSTOMER SERVICE ASSISTANT E.

1) Issuance of (RIS) for water meter

and accessories

2) Prepare Service Request –Form 2

Our Engineering/Maintenance Section will

issue the prepare Service Request

(Maintenance Order to the Plumber for

reconnection.)

Go to Customer Service Assistant ask for

computation of arrearages and

reconnection charges

a) Encoding of client’s data

b) Verify the account name and other

account dues of the concessionaire.

Duration 3 minutes

END OF TRANSACTION

START

Pay the arrears or any other dues, if

any as determined by the CSAE

CONCESSIONAIRE


Accept payment and issue Official receipt.



Water Sewerage Maint. Man B

Utilities/Customer Service Assist. A

Designated Plumber

a) Let the customer sign on the maintenance order attesting that action was taken on request. Duration 2-3 hrs.

b) Work completion c)

Work completion

B

B

CONCESSIONAIRE

Concessionaire will sign in the maintenance

order form attesting that action was taken and

satisfy your request.


50

FLOW CHART FOR TEMPORARY CLOSED/VOLUNTARY DISCONNECTION OF

WATER SERVICE

Issuance of (RIS) for water meter and

accessories

WSMMB prepare Service Request form or

maintenance order

END OF TRANSACTION

Go to Customer Service Assistant inform of

the intention for a voluntary disconnection

Wait for our Customer Service Assistant

to encode the details of your payment for

reconnection of your water service

connection.

START

CONCESSIONAIRE

CUSTOMER SERVICE ASSISTANT E

1) Check the ledger to assure

the name registered.

2) Check that the

concessionaire has no

outstanding account.

Duration 5 minutes.

CONCESSIONAIRE

Pay the arrears or any other dues, if

any as determined by the CSAE.


Accept payment and issue Official receipt. Duration 1-3 minutes


CONCESSIONAIRE

Water Sewerage Maintenance Man B


Assist. A

Utility Worker A-(Team Disconnection)

1) Disconnect the water service 2) Accomplish Service Request Form 3) Let the customer sign on the Service

Request form attesting that action was taken on request.

B

B


51

FLOW CHART FOR RELOCATION OF WATER METER

CONCESSIONAIRE

Service Request for inspection/investigation


Utilities/Customer Service Assist. A

END OF TRANSACTION

Our Engineering/Maintenance Section issue

Maintenance Order to the Plumber

1) Request to the CSAE for the transfer of line/relocation of water meter

2) Fill up and sign Service Request (SR) for confirmation of the request.

Inspector will conduct evaluation and inspect

your place to determine the proper position of

the water meter. Duration 15 minutes

START

1) Check the ledger to assure the name registered.

2) Prepare the Service Request form for inspection/investigation. Duration 2 minutes

Customer Service Assistant E

Sign in the Service Request attesting that action was taken and satisfy your request.

CONCESSIONAIRE

Designated Plumber

4) Transfer/Relocate the Water Meter Duration 1-2 hours

5) Accomplish Service Request Form 6) Let the customer sign on the Service

Request form attesting that action was taken on request.

B

B


52

FLOW CHART FOR REREPAIR OF SERVICE CONNECTION /GENERAL

WORKS

Concessionaire

START

Report through phone or by walk in visit to

the CAWADI office of the request or Report

Customer Service Assistant E

1. Verify the account name and other

information relative to documentation of the

report. Duration 3 minutes

2. Prepare service request or maintenance order

as the case may be. Duration 1 minute

3. Determined the urgency of the report or

request and have the same acted upon

immediately or as the situation may allow

Service Request

Type of

request

Maintenance Order

RESPONSE TIME: 1. Repair of service connection a. Main line leak repair (1-2hrs.) b. Service connection (30mins) 2. for repair of leaking service connection after the water meter: A. pipe repair (30 minutes) B. gasket replacement (15 minutes) C.gate valve replacement (15 minutes) D. re-tapping/re-installation (2hours.)

Note: CAWADI personnel commit themselves to attend to the reported matters promptly. All service requests received by the office are always treated urgent and priority.

Our Engineering/Maintenance Section issue

Maintenance Order to the Plumber for Repair

of Service Connection. Duration 5 minutes

Note: Request/complaint is classified according to the nature of damages

Utilities/Customer Service Assist A.

A B


53


Request/complaint is classified according to the

nature of damages and conduct inspection.

1. Conduct urgent repair or provide remedial measures.

2. Work Completion. Duration: 1-2 hours

DESIGNATED PLUMBER

4. Sign in the Service Request for

confirmation of the immediate

repair.

Conduct urgent repair or provide

remedial measures.

Concessionaire will sign in the maintenance

order form attesting that action was taken

and satisfy your request.

Storekeeper 1-D

END OF TRANSACTION

Our Store keeper issue Requisition and Issue Slip (RIS) to

the Plumber for the issuance of materials notes: Free

repair work is limited only to mainline tapping up to the

water meter for repair of service connection after the

meter will be charge labor and materials.

B A


54

C. Engineering/Construction/Production and Water Quality Division

Engineering

ENGINEERING

▼

Projects

▼

Conduct

inspection / Survey

▼

Prepare Plans

and Program of

Works / Estimate

for budget

▼

For proposal of

budget / Cost of

project

▼

For Bidding /

Shopping of

approved Budget / Cost of budget

▼

For

Implementation

▼

Monitoring until

completion of the

project

▼

Prepare

Government

Project Report

Submitted to

Accounting and COA

▼

Recorded and

File


55

Water Quality Section


56

Production


57

Construction and Maintenance


58

Feedback and Redress Mechanism


59

Appendices

PD 197 as amended and Other Related Issues

Water District Accounting Manual

Utility Rules and Regulations