operations department update mike lester senior vice president of operations
TRANSCRIPT
Operations Department Update
Mike LesterSenior Vice President of Operations
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Operations Department UpdateMike Lester
Senior Vice President of Operations
2010 Accomplishments
•Issued 12 operational updates•Pacific Islands and French BNO•Rolled out Gluten Free Menu•Dipped Strawberry test
Dipped Strawberry Test Pictures
Dipped Strawberry Test Pictures
Dipped Strawberry Test Pictures
Why test Dipped Strawberries?
•Assumptions:–At $2.50 for packaging and .25 hr labor per order to produce
•Conclusion–Profit increases
2010 Accomplishments
•Rolled out New Mindshare Cards–Increases survey & reduces cost
•Rolled out all new Survey–Drilldowns are valuable
Results of new system•16 weeks before vs. 16 weeks after
–Before: 1 survey for every 99 guest
–After: 1 survey for every 33 guest
A 300% increase in surveys!!
What is the most common guest response when asked “What other restaurants did you consider for this dining occasion?”
A. B. C. D.
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10
A. PF Chang’s
B. Cheesecake Factory
C. Japanese Steakhouse
D. None
2010 Accomplishments•Rolled out New Mindshare GFM
–One system
•Began Tagging Surveys–Quick research
2011 Operations Focus•Simple Excellence
–Denotes operational ease with our compromising high standards
•Pace of Service Initiatives–Review every step of service and analyze
2011 Operations Focus
•Menu project– Menu that meets the guest’s needs
•Electronic Line check and Inventory–Saves time and increases accuracy
2011 Operations Focus•Test Programs and Menu items
–Food–Service procedures–Local marketing programs–Music companies
2010 FBC Accomplishments
•Business Plan Rollout in 2009 and 2010•Two new FBCs
–Paul Jacobs Southeast Region–Todd Esterline Mid-Atlantic Region
•FBC’s spend more days in locations
2010 FBC Accomplishments
•Rewrote QC–Mapping all QC standards to documents–Emphasized Perfect Night Out & Execution
2010 FBC Accomplishments
•FBC’s received training in:–Situational Leadership–Financial Analysis–Train the Trainer
•FBC’s worked on DC Full P&L
2011 FBC Initiatives•FBC’s will focus on:
–Training•Providing support in the field
–Financial Analysis•Using DC to provide regional comparisons
2011 FBC Initiatives•FBC’s will focus on:
–Management•Administer new training schedule
–Communication•3C’s, Clear Concise Communication
2011 FBC Initiatives
•FBC’s will focus on:–Financially Troubled Locations
How many years of multi unit restaurant operations experience do the FBC’s have in total?
A. B. C. D.
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A. 140
B. 150
C. 160
D. 170
Thank You!!