optus terms & conditions - whistleout · the optus 3g home zone unlimited call offer is...

Optus – Terms & Conditions

$20 Optus Plan

The $20 Optus Plan is only available for new or eligible existing customers who pass the Optus credit

assessment and are accepted by Optus.

The $20 Optus Plan is available as a month to month, 12 or 24 month plan.

If you have committed to the $20 Optus Plan with a 12 month term, the minimum total cost is $240 plus the

cost of your handset, if any. If you have committed to the $20 Optus Plan with a 24 month term, the minimum

total cost is $480 plus the cost of your handset, if any.

On the $20 Optus Plan you will pay a minimum amount of $20 per month even if you do not make $20 worth

of calls. For the first part month, you will pay only part of the minimum spend and you will only receive part of

the included plan value if you choose this option. You may not be able to view your monthly usage prior to

receiving your bill. Check with sales staff when you connect.

Included Value: The $20 Optus Plan includes $70 of value that can be used for standard national voice calls,

standard national SMS and MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included Value

excludes standard national diversions, standard national video calls, 124 YES (937), International Voice

including calls to fixed lines or digital mobiles that switch/divert or re-route overseas, International SMS,

International Diversions, International Video, International Roaming, International MMS, International Video

Calling, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile

Internet usage, TrueLocal usage, Directory Assistance, Surepage, Premium Calls, Premium SMS and MMS, VOIP

services and usage, and 19XX services. If you exceed the Included Value in any one billing period, standard

rates of your plan will apply.

Included Mobile Internet Data Value. The $20 Optus Plan includes 100MB of Included Mobile Internet Data

per month to access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well as

using your mobile as a modem. If you exceed your plan's included monthly data allowance, excess usage

charges will be charged at $0.25 per MB or part thereof. Data usage will be counted in kilobytes, where

1024KB = 1MB and includes both uploads and downloads. Any unused monthly data cannot be rolled over.

Excluded from your Mobile Internet Data Value: Your data allowance cannot be used for Voice and Video

calls, Voice Mail, International SMS and MMS, premium and Third Party SMS and MMS, Optus iZoo and Third

Party content purchases and subscription fees, 1300, 1800, 1900, Surepage, VPN data usage and data used

while roaming internationally. If you are able to access such services, you will be charged at prevailing rates.

The Optus 3G Home Zone Unlimited Call Offer is unavailable when connected to the Optus 4G Network.

Termination: If you have chosen a 12 or 24 month plan and your mobile service is cancelled before the end of

your contract term, you will need to pay the amount that is still owing for your handset (if any), plus a

"Termination Fee". The Termination Fee will be a maximum fee of $120 for the first 6 months of a 12 month

contract or $240 for the first 12 months of a 24 month contract, and then reduce by intervals, depending on

the month in which you terminate your contract.

Photo Message (MMS): 1. Message charges may be incurred for up to eight days from the original send date.

2. Charges apply regardless of successful delivery or not 3. The recipient will need to have an MMS compatible

mobile phone and service to receive this type of message.

Coverage: Optus 4G Coverage (for 4G compatible devices): Check coverage at optus.com.au/coverage. The

Optus 4G network is available in selected areas. To access the Optus 4G network you need a compatible 4G

device (1800MHz) and plan. Outside 4G coverage areas compatible devices will switch to the Optus 3G dual

band network. All voice calls use the 3G dual band network. When within a 4G coverage area, your data

session may also access the 3G dual band network. Depending on your usage type and the coverage area

you’re in, your 4G device will automatically switch between the 3G and 4G networks. If you lock your device to

the Optus 4G network, you won’t be able to make or receive voice calls, including emergency calls. If you lock

the IMEI number (for example, in the case of where you lose your phone), it can still be used for 4G data

sessions. International roaming is only available on 3G and your 4G device will automatically switch to 3G

when you use international roaming services. Optus 3G Coverage: To access Optus 3G dual band you need a

compatible 3G dual band or 4G device (2100Mhz/900Mhz).

Mobile Data and Optus iZoo: Optus iZoo activation time may take up to 24 hours. Optus will endeavour to

provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or

accuracy of any information provided to you as part of the Optus iZoo Update service. Content may be

suspended, changed, or terminated without notice. Please check Optus iZoo for more details. Optus is not

responsible for third party content, and sites may be subject to change. Additional charges may apply to access

and subscription to third party content. Content is tailored for viewing on Optus 3G/HSPA/4G and may not

include all content and features of Internet websites. The mobile data included in your plan is supplied in

accordance with the terms of the Standard Form of Agreement. You must comply with these terms including

our Optus Internet Acceptable Use Policy and Optus Mobile Fair Go™ Policy when using the service. The

service provides a connection to the Internet via the Optus Mobile 3G/HSPA/4G and Digital networks. The

service is only available to customers within the Optus 3G/HSPA/4G or digital coverage area and is subject to

network availability, refer to www.optus.com.au/coverage. You need to have 2.5G, 3G or 4G network

compatible mobile phone which is provisioned with the required settings to activate data use. Not all devices

and software versions support delivery of WAP push messages or (DRM) digital rights-managed content. Not

all third party Premium SMS content services are compatible with the handset - these include most standard

music, ringtone and games file formats. You should check with the content provider before requesting

Premium SMS content or signing up to premium rate subscription services as you may be liable for the

purchase of content that is not compatible with your handset. Certain WAP-push based services may not be

fully supported by the handset.

Premium Services generally begin with a “19” number or short code being either a phone number you dial or

text a keyword to. Charges for Premium Services can be incurred on a Flat rate, Subscription, Joining Fees or

Timed Rate basis.

From October 2010 the ability to limit your mobile phone from using Premium Services content is as easy as

logging onto www.optuszoo.com.au and clicking on the My Mobile tab and then the Content Spend Limit link.

Alternatively you can call Optus Customer Care on 1300 300 937 for Consumer customer and 133343 for

Business Customers. There is no charge for utilising this service.

Once your request for barring your mobile phone for Premium Services is received it may take up to 1 business

day to be successfully processed. Once this activation is complete there will be no further charges for Premium

Services. If you choose to bar Premium Services, your access to any non-Premium Service-related services will

not be affected.

Changing Rate Plans: We may charge you a fee if you move from one pricing plan to another before the end of

your minimum term. The amount of the fee will depend on various factors, including the terms of your current

pricing plan, your call spend under your current pricing plan and the terms of the new pricing plan you are

moving to. You should contact customer service for further information on the fee that may apply in your case.

If you select a new rate plan any calls made from the date of the change will be rated at the applicable rate of

your new plan.

Change of ownership: Is permitted during the contract period providing the new applicant meets Optus credit

assessment criteria and both the current and new owner agree to the conditions on the Optus Change of

Ownership form. Customers changing account ownership will not be eligible for Plan Scan.

Optus Mobile Fair GoTM

Policy applies to: ‘unreasonable use’, ‘unacceptable use’, ‘commercial purpose’, and

‘non-ordinary use’ of the $20 Optus Plan .

Optus supplies these services to you on the terms of the Optus Standard Form of Agreement which is available

on the Optus website at http://www.optus.com.au/standardagreements or on request by calling 133 937.

$20 Optus Plan Premium

The $20 Optus Plan Premium is only available for new or eligible existing customers who pass the Optus credit


The $20 Optus Plan Premium is available as a 12 or 24 month plan.

If you have committed to the $20 Optus Plan Premium with a 12 month term, the minimum total cost is $240

plus the cost of your handset, if any. If you have committed to the $20 Optus Plan Premium with a 24 month

term, the minimum total cost is $480 plus the cost of your handset, if any.

On the $20 Optus Plan Premium you will pay a minimum amount of $20 per month even if you do not make

$20 worth of calls. For the first part month, you will pay only part of the minimum spend and you will only

receive part of the included plan value if you choose this option. You may not be able to view your monthly

usage prior to receiving your bill. Check with sales staff when you connect.

Included Value: The $20 Optus Plan Premium includes $70 of value that can be used for standard national

voice calls, standard national SMS and MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included

Value excludes standard national diversions, standard national video calls, 124 YES (937), International Voice







Included Mobile Internet Data Value. The $20 Optus Plan includes 100MB of Included Mobile Internet Data

per month to access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well as

using your mobile as a modem. If you exceed your plan's included monthly data allowance, excess usage

charges will be charged at $0.25 per MB or part thereof. Data usage will be counted in kilobytes, where

1024KB = 1MB and includes both uploads and downloads. Any unused monthly data cannot be rolled over.

Excluded from your Mobile Internet Data Value: Your data allowance cannot be used for Voice and Video

calls, Voice Mail, International SMS and MMS, premium and Third Party SMS and MMS, Optus iZoo and Third

Party content purchases and subscription fees, 1300, 1800, 1900, Surepage, VPN data usage and data used

while roaming internationally. If you are able to access such services, you will be charged at prevailing rates.







Timed Rate basis.








not be affected.






your new plan.




Optus Mobile Fair GoTM Policy applies to: ‘unreasonable use’, ‘unacceptable use’, ‘commercial purpose’, and

‘non-ordinary use’ of the $20 Optus Plan Premium .



$30 Optus Plan












standard national SMS and MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included Value








Included Data: Your plan includes (a) 200MB of Included Mobile Internet Data Value and (b) Unlimited

BlackBerry POP3 Email and browsing through the BlackBerry Browser (for BlackBerry devices only).

(a) Included Mobile Internet Data Value the $30 Optus Plan includes a set amount of data per month to

access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well as using

your mobile as a modem. If you exceed your plan's included monthly data allowance, excess usage

charges will be charged at $0.25 per MB or part thereof. Data usage will be counted in kilobytes,

where 1024KB = 1MB and includes both uploads and downloads. Any unused monthly data cannot be

rolled over. Excluded from your Mobile Internet Data Value: Your data allowance cannot be used for

Voice and Video calls, Voice Mail, International SMS and MMS, premium and Third Party SMS and

MMS, Optus iZoo and Third Party content purchases and subscription fees, 1300, 1800, 1900,

Surepage, VPN data usage and data used while roaming internationally. If you are able to access such

services, you will be charged at prevailing rates.

(b) Unlimited BlackBerry POP3 Email and BlackBerry Browsing through the BlackBerry Browser: if this

option is selected, the Plan includes unlimited use of BlackBerry POP3 email, use of the BlackBerry

Browser, and applications from Optus and third party applications that require a BlackBerry Data

connection. Unlimited BlackBerry POP3 email and browsing through the BlackBerry Browser is subject

to the Optus Mobile Fair GoTM policy. International data roaming usage is excluded from the usage

allowance. You will not be able to view your monthly usage prior to receiving your bill. The BlackBerry

and RIM families of related marks, images and symbols are the exclusive properties of and trademarks

or registered trademarks of Research In Motion Limited used by permission.










































Timed Rate basis.








not be affected.






your new plan.




















voice calls, standard national SMS and MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included

Value excludes standard national diversions, standard national video calls, 124 YES (937), International Voice




































Timed Rate basis.








not be affected.






your new plan.









$35 Optus Plan












standard national MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included Value excludes

standard national diversions, standard national video calls, 124 YES (937), International Voice including calls to

fixed lines or digital mobiles that switch/divert or re-route overseas, International SMS, International

Diversions, International Video, International Roaming, International MMS, International Video Calling, Optus

Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage,

TrueLocal usage, Directory Assistance, Surepage, Premium Calls, Premium SMS and MMS, VOIP services and

usage, and 19XX services. If you exceed the Included Value in any one billing period, standard rates of your

plan will apply.

Unlimited standard national SMS: is only applicable for standard national SMS sent and received within

Australia. Excludes standard national MMS, and SMS and MMS for Pivotel, Satellite, International, Premium,

Group and Email services. Optus Mobile Fair GoTM Policy applies.

















to the Optus Mobile Fair GoTM

policy. International data roaming usage is excluded from the usage













Handset Locking: Some handsets are locked to the Optus network. Optus can only unlock handsets purchased

from an Optus outlet within Australia. For Mobile Account customers only who wish to use their handset on

another network, please call Optus on 133 713.

Handset Features: Certain features are only available to you if your handset is compatible with the service.

































Timed Rate basis.








not be affected.






your new plan.





















voice calls, standard national MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included Value










Group and Email services. Optus Mobile Fair GoTM

Policy applies.






























Timed Rate basis.








not be affected.






your new plan.






Blocking access to a number: we may block access to a number (other than an emergency service number) if

we reasonably require this to be done for technical, operational or commercial reasons.



$50 Optus Plan






total cost is $1,200 plus the cost of your handset, if any.













plan will apply.




Policy applies.

Included Data: Your plan includes (a) 1GB (1024MB) of Included Mobile Internet Data Value and (b) Unlimited



























Timed Rate basis.








not be affected.






your new plan.
















term, the minimum total cost is $1,200 plus the cost of your handset, if any.

















Policy applies.



(a) Included Mobile Internet Data Value the $50 Optus Plan Premium includes a set amount of data per

month to access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well

as using your mobile as a modem. If you exceed your plan's included monthly data allowance, excess

usage charges will be charged at $0.25 per MB or part thereof. Data usage will be counted in

kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused monthly data

cannot be rolled over. Excluded from your Mobile Internet Data Value: Your data allowance cannot

be used for Voice and Video calls, Voice Mail, International SMS and MMS, premium and Third Party

SMS and MMS, Optus iZoo and Third Party content purchases and subscription fees, 1300, 1800,

1900, Surepage, VPN data usage and data used while roaming internationally. If you are able to access

such services, you will be charged at prevailing rates.


















































Timed Rate basis.








not be affected.






your new plan.








Optus supplies these services to you on the terms of the Optus Standard Form of Agreement which is

available on the Optus website at http://www.optus.com.au/standardagreements or on request by calling 133

937.

$50 Optus Plan MRO

The $50 Optus Plan MRO is only available for new or eligible existing customers who pass the Optus credit


The $50 Optus Plan MRO is available as a 12 or 24 month plan.

If you have committed to the $50 Optus Plan MRO with a 12 month term, the minimum total cost is $600 plus

the cost of your handset, if any. If you have committed to the $50 Optus Plan MRO with a 24 month term, the

minimum total cost is $1,200 plus the cost of your handset, if any.

On the $50 Optus Plan MRO you will pay a minimum amount of $50 per month even if you do not make $50

worth of calls. For the first part month, you will pay only part of the minimum spend and you will only receive

part of the included plan value if you choose this option. You may not be able to view your monthly usage

prior to receiving your bill. Check with sales staff when you connect.

Included Value: The $50 Optus Plan MRO includes $500 of value that can be used for standard national voice

calls, standard national MMS, VoiceMail, and calls to 13/1300 and 1800 numbers. The Included Value excludes







plan will apply.






(a) Included Mobile Internet Data Value the $50 Optus Plan MRO includes a set amount of data per




























Timed Rate basis.








not be affected.






your new plan.






‘non-ordinary use’ of the $50 Optus Plan MRO .



$60 Optus Plan



















plan will apply.




Unlimited Voice Calls to Optus Mobiles: includes voice calls made from one Optus Mobile Digital service to

another Optus Mobile Digital service within Australia. Excludes all other call and message types. Optus Mobile

Fair Go™ Policy applies.

Included Data: Your plan includes (a) 1.5GB (1536MB) of Included Mobile Internet Data Value and (b)

Unlimited BlackBerry POP3 Email and browsing through the BlackBerry Browser (for BlackBerry devices only).





























Timed Rate basis.








not be affected.






your new plan.






























Timed Rate basis.








not be affected.






your new plan.











$60 Optus Plan MRO



















plan will apply.




Policy applies.


































Timed Rate basis.








not be affected.






your new plan.











$80 Optus Plan



















plan will apply.

































Timed Rate basis.








not be affected.






your new plan.
































Policy applies.































Timed Rate basis.








not be affected.






your new plan.








$80 Optus Plan MRO



















plan will apply.









(a) Included Mobile Internet Data Value the $80 Optus Plan MRO includes a set amount of data per

























Timed Rate basis.








not be affected.






your new plan.









$100 Timeless Plan The $100 Timeless Plan is only available for new or eligible existing customers who pass the Optus credit

assessment and who are accepted by Optus.

The $100 Timeless Plan is available as a month-to-month, 12 or 24 month plan.

If you have committed to the $100 Timeless Plan with a 12 month term, the minimum total cost is $1,200 plus

the cost of your handset, if any. If you have committed to the $100 Timeless Plan with a 24 month term, the


On the $100 Timeless Plan you will pay a minimum amount of $100 per month even if you do not make $100

worth of calls. For the first part month, you will pay one month’s minimum spend in advance and also the part

of the month you are connected for until your first bill date, i.e. you pay only part of the minimum spend and

you will only receive part of the included plan value. You may not be able to view your monthly usage prior to

receiving your 1st bill. Check with sales staff when you connect.

Included Value: on the $100 Timeless Plan includes unlimited Standard Mobile Calls, Standard National Voice

Calls, Voicemail, Standard National SMS, Standard National MMS and calls to 13/1300 and 1800 numbers.

Optus Mobile Fair GoTM Policy applies.

Exclusions: The Included Value excludes calls to 124 YES (937), International Voice calls, national and

international video calls, national and International diversions, International Roaming, International SMS and

MMS, calls to Satellite, TrueLocal usage, Premium SMS and MMS, Optus Zoo and Optus iZoo Browsing, Optus

Zoo and Optus iZoo Downloads, Content packs, Mobile Internet Usage, 966* Zoo, Directory Assistance, VOIP

services and usage, Premium Video, Operator Assistance, Video Conferencing and 19XX services and Pivotel.

Normal charges apply for those calls and services that are not part of the included value.



(a) Included Mobile Internet Data Value the $100 Timeless Plan includes a set amount of data per month

to access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well as

using your mobile as a modem. If you exceed your plan's included monthly data allowance, excess




















contract or $1,200 for the first 12 months of a 24 month contract, and then reduce by intervals, depending on


































Timed Rate basis.








not be affected.






your new plan.




Optus Mobile Fair GoTM Policy applies to: ‘Unreasonable use,’ ‘unacceptable use,’ ‘commercial purpose’, and

‘non-ordinary purpose’ for the Timeless Plan. See Appendix W of the Optus Standard Forms of Agreement for

more information (available at www.optus.com.au/sfoa)



$100 Timeless Plan Prem The $100 Timeless Plan Prem is only available for new or eligible existing customers who pass the Optus credit


The $100 Timeless Plan Prem is available as a 12 or 24 month plan.

If you have committed to the $100 Timeless Plan Prem with a 12 month term, the minimum total cost is

$1,200 plus the cost of your handset, if any. If you have committed to the $100 Timeless Plan Prem with a 24

month term, the minimum total cost is $2,400 plus the cost of your handset, if any.

On the $100 Timeless Plan Prem you will pay a minimum amount of $100 per month even if you do not make

$100 worth of calls. For the first part month, you will pay one month’s minimum spend in advance and also the

part of the month you are connected for until your first bill date, i.e. you pay only part of the minimum spend

and you will only receive part of the included plan value. You may not be able to view your monthly usage

prior to receiving your 1st

bill. Check with sales staff when you connect.

Included Value: on the $100 Timeless Plan Prem includes unlimited Standard Mobile Calls, Standard National

Voice Calls, Voicemail, Standard National SMS, Standard National MMS and calls to 13/1300 and 1800

numbers. Optus Mobile Fair GoTM

Policy applies.



http://www.optus.com.au/sfoa







(a) Included Mobile Internet Data Value the $100 Timeless Plan Prem includes a set amount of data per
























































Timed Rate basis.








not be affected.






your new plan.









$100 Timeless Plan MRO The $100 Timeless Plan MRO is only available for new or eligible existing customers who pass the Optus credit


The $100 Timeless Plan MRO is available as a 12 or 24 month plan.

If you have committed to the $100 Timeless Plan MRO with a 12 month term, the minimum total cost is $1,200

plus the cost of your handset, if any. If you have committed to the $100 Timeless Plan MRO with a 24 month


On the $100 Timeless Plan MRO you will pay a minimum amount of $100 per month even if you do not make





prior to receiving your 1st bill. Check with sales staff when you connect.

Included Value: on the $100 Timeless Plan MRO includes unlimited Standard Mobile Calls, Standard National


numbers. Optus Mobile Fair GoTM Policy applies.









(a) Included Mobile Internet Data Value the $100 Timeless Plan MRO includes a set amount of data per










(c) Unlimited BlackBerry POP3 Email and BlackBerry Browsing through the BlackBerry Browser: if this












Timed Rate basis.








not be affected.






your new plan.









$130 Timeless Plan The $130 Timeless Plan is only available for new or eligible existing customers who pass the Optus credit



The $130 Timeless Plan is available as a month-to-month, 12 or 24 month plan.

If you have committed to the $130 Timeless Plan with a 12 month term, the minimum total cost is $1,560 plus

the cost of your handset, if any. If you have committed to the $130 Timeless Plan with a 24 month term, the


On the $130 Timeless Plan you will pay a minimum amount of $130 per month even if you do not make $130

worth of calls. For the first part month, you will pay one month’s minimum spend in advance and also the part

of the month you are connected for until your first bill date, i.e. you pay only part of the minimum spend and

you will only receive part of the included plan value. You may not be able to view your monthly usage prior to

receiving your 1st bill. Check with sales staff when you connect.

Included Value: on the $130 Timeless Plan includes unlimited Standard Mobile Calls, Standard National Voice

Calls, Voicemail, Standard National SMS, Standard National MMS and calls to 13/1300 and 1800 numbers.

Optus Mobile Fair GoTM Policy applies.









(a) Included Mobile Internet Data Value the $130 Timeless Plan includes a set amount of data per month

to access services on Optus Zoo or Optus iZoo, browsing the Internet from your mobile as well as

using your mobile as a modem. If you exceed your plan's included monthly data allowance, excess




















Timed Rate basis.








not be affected.






your new plan.










$130 Timeless Plan Prem The $130 Timeless Plan Prem is only available for new or eligible existing customers who pass the Optus credit


The $130 Timeless Plan Prem is available as a 12 or 24 month plan.

If you have committed to the $130 Timeless Plan Prem with a 12 month term, the minimum total cost is

$1,560 plus the cost of your handset, if any. If you have committed to the $130 Timeless Plan Prem with a 24


On the $130 Timeless Plan Prem you will pay a minimum amount of $130 per month even if you do not make




prior to receiving your 1st bill. Check with sales staff when you connect.

Included Value: on the $130 Timeless Plan Prem includes unlimited Standard Mobile Calls, Standard National


numbers. Optus Mobile Fair GoTM Policy applies.









(a) Included Mobile Internet Data Value the $130 Timeless Plan Prem includes a set amount of data per























Timed Rate basis.








not be affected.






your new plan.









$130 Timeless Plan MRO The $130 Timeless Plan MRO is only available for new or eligible existing customers who pass the Optus credit


The $130 Timeless Plan MRO is available as a 12 or 24 month plan.

If you have committed to the $130 Timeless Plan MRO with a 12 month term, the minimum total cost is

$1,560 plus the cost of your handset, if any. If you have committed to the $130 Timeless Plan MRO with a 24


On the $130 Timeless Plan MRO you will pay a minimum amount of $130 per month even if you do not make




prior to receiving your 1st

bill. Check with sales staff when you connect.

Included Value: on the $130 Timeless Plan MRO includes unlimited Standard Mobile Calls, Standard National


numbers. Optus Mobile Fair GoTM

Policy applies.










(a) Included Mobile Internet Data Value the $130 Timeless Plan MRO includes a set amount of data per
























































Timed Rate basis.








not be affected.






your new plan.










optus terms & conditions - whistleout · the optus 3g home zone unlimited call offer is...

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