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Reducing Total Cost of Ownership through Shared Services
Philip Wamugi, Technology Account Manager Public Sector
Introduction
• Philip Wamugi Technology PS• Caroline Wekesa Applications PS• Mary Muthumbi Applications PS• Michael Muite Technology Consultant PS• Aadil TharaniMFI• Prodipto Das MFI
Agenda
• Foundation• Oracle’s Best Practice• Flexible Infrastructures• Standards• Shared Services References
What is your Foundation for Execution your Shared Services Strategy?
• Do different parts of the organisation give different answers to the same questions?• Is meeting a new regulatory or reporting requirement
a major effort?• Are there different business processes completing the
same activity across the organisation?• Is IT constantly seen as a bottleneck?• Is every new initiative like starting from scratch?
Oracle’s Best Practice: “Think Big, Start Small”
• Think Big– Understand which processes are core to your operation
and hence should be performed with minimum effort.– Vision out and determine that these processes are likely to
remain core to your operation.– Capture the Reference Architecture required to facilitate
these automated processes.• Start Small……But Where – Establish today’s business priorities and identify what
processes or building blocks can be harvested to build out against the reference architecture.
Flexible Infrastructures
• Flexibility– structures based around re-usable services rather than
applications
• Independence– open and independent platforms
• Future-proof– standards based solutions allow interoperability and prevents
vendor lock-in
• Scaleable, Robust & Secure– solutions needed to scale as communities grow and provide
government standard security.
Standards
• Standards are essential to shared services between government departments• Standards are essential for interoperability between
different IT vendors• Open Standards
Shared Services Examples
• Single Citizen Interface & Joined-up Back Office• Federated Portals• Call Centre consolidation• Back Office Transformation
Back Office Transformation – Norway: Justice Sector
• Opportunity & Challenges:– The Justice Sector is adding a lot of new departments and the size of bureaucracy
is increasing. They were looking for a solution/architecture to handle this growth effective & to make business processes more efficient,
– The new architecture has to support as well internal organization as external entities
– Large modernization program underway focusing on choosing a middleware platform to accommodate business goals outlined above.
• Solution:– New technology infrastructure base on Oracle Application Server, Oracle SOA
Suite, Oracle Portal and Oracle Database
• Results:– New application infrastructure for one of the largest public sector organizations in
Norway with 18.000+ employees, 27 police districts, the courts, and criminal care– new application infrastructure and architecture for the entire Justice and Police
Sector in Norway
Back Office Transformation – Germany: Finance Ministry of Schleswig-Holstein
• Opportunity & Challenges:– Modernization of 20 yrs old tax calculation apps– Need for new solution architecture utilizing web technologies incl. coupling and
replacing legacy apps– Significant budget restrictions– Solution development in cooperation with other states in Germany to share
development costs & risks
• Solution:– The tax calculation apps are a set of J2EE applications based on Oracle
Application Server Enterprise Edition, Oracle SOA Suite, Service Registry, Oracle Enterprise Service Bus
• Results:– Solutions used by 4.500 employees of the ministry– Pre-requisition to offer online tax services to citizen