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Orange County Convention Cente Orlando, Florida | June 3-5, 201 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris Hallmark Cards, Inc.

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Page 1: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Orange County Convention CenterOrlando, Florida | June 3-5, 2014

Planning Board Experiences – Scheduling and MoreJulie Lushbough and Veronica Morris

Hallmark Cards, Inc.

Page 2: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Production Planning Linkages / Relationships Technical Application of APO Planning Board Capacity Feasible Production Plans

Learning Points

Page 3: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Production Planning Linkages From Go Live to Current State Applying APO Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Key Learnings

Page 4: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

4Who we are…

Hallmark Cards, Inc. - Founded 1910 $3.9 billion business 40,000 US retail stores - 2,400 Hallmark Gold Crown 100 countries 3,400 staff in Kansas City 10,000 new and redesigned greeting cards annually 49,000+ products in stores

Page 5: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

GiftwrapParty

plates,napkins, cups

Tissue Bows and RibbonStickers

Moveable Decorations

Gift Presentation and Party Product

Page 6: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

SAP at Hallmark Cards, Inc.

MarketingSales

Product Development

Demand/Inventory Planning

Production PlanningManufacturingProcurement

Distribution WMTransportation

SAPLegacy Legacy

Business Systems

Page 7: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Key Learnings

Production Planning Linkages From Go Live to Current State Applying APO Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Page 8: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Manufacturing/Procurement

Execute Production Plan on time ensuring Fulfilment of

Customer Need

Production Planning

Orders to Meet Customer Need within Capacity Constraints

Inventory Planning

Customer Need

$Exception Based

Collaboration

Total Cost of Product

Production Planning Linkages

Page 9: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Success: Dependent upon forecast accuracy with few surprises

Results:

• Direct alignment with Inventory Planning° Weekly tactical sessions ° Manager strategy sessions

• Connection with Marketing° Upcoming programs° Product complexity/trends

Business Partnership

Page 10: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Results (cont.) :

• Structured evaluation process for unforecasted demand

• Education° Inventory Planning / Production Planning /

Mfg / Procurement on-going discussions

• Expectations° System° Process

Business Partnership

Page 11: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Success:Dependent upon execution to production plans

Results:• Working production by date

° Trust in the system / plan° Asset utilization / Resource planning

• Setting Production plans and staffing° Weekly collaborative planning° Defined accountability

Manufacturing Partnership

Page 12: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Key Learnings

Production Planning Linkages From Go Live to Current State Applying APO Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Page 13: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Customer Developmen

t

• Model Line SKUs Defined

• Ship Date

Demand Planning

• Weekly Forecast

• Signals when product is required

Inventory Planning

• Purchase Requisitions from DCs to Plants

Production Planning

• Planned/Production Orders

• Purchase Requisitions – raw materials

Materials to

Inventory

• Production Plan execution

APO

APO

APO/ECC

ECC

Supply Chain Planning Outputs

Page 14: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Go-Live May 2010:• Forward Scheduling 100 Days into the future

• Pushed too much into mfg without real priority • Increased Inventory at all levels (Mfg and DC)

6 Months Later:• Shortened Planning Horizon to 30 Days

• No Planned orders • Capacity Planning/Forecasting ability eliminated• Early data error resolution impossible

Where We Started

Page 15: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

100 DAY HORIZON

TIME

VOLU

ME

CapacityDemand

Production Plan

Where We Started

Page 16: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

30 DAY HORIZON

TIME

VOLU

ME

CapacityDemand

Production Plan

6 Months Later

Page 17: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Turned off batch scheduling process Opened planning horizon to 300 days Added Goods Receipt and Queue time, capacity

evaluation by work center Maintained backward planning using PPDS

(Production Planning Detailed Scheduling) MRP Made Planning Board Configuration changes Developed standard work for Production Planners

Key Changes

Page 18: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Forecast developed by Demand Planner

SNP (Supply Network Planning) Engine runs the DRP (Distribution Requirements Planning) Process at the distribution centers

Lot Sizing and multi-level MRP occurs at the manufacturing plant via PPDS

Production Planning creates an executable plan via the Detailed Scheduling Planning Board

Finished goods and components are capacity planned

Raw Material Planning in concert with Procurement

How it Works Today

Page 19: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Key Learnings

Production Planning Linkages From Go Live to Current State Applying APO Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Page 20: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

(Distribution Requirements Planning)

Forecast by Demand Planner SNP runs the DRP Process at the

distribution centers “lot for lot”

Forecast

Purchase Requisitions

DRP Process

Page 21: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Lot Sizing and MRP occurs at the

manufacturing plant via PPDS

Lot size rules determined by Inventory Planning for finished goods

PPDS – Multi-Level MRP Run(Production Planning Detailed Scheduling)

Finished Roll

Printed Stock

Raw Paper Stock

Page 22: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Lot Sizing and MRP occurs at the manufacturing plant via PPDS

Lot size rules determined by Production Planning/Mfg for semi-finished goods.

PPDS – Multi-Level MRP Run

Finished Roll

Printed Stock

Raw Paper Stock

Page 23: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Production Planning creates an executable plan

Note: Work is infinitely scheduled out of PPDS MRP run Only one machine available for this resource

Scheduling of Resources(Detailed Scheduling Planning Board)

Page 24: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

A scheduling strategy is selected Backward Scheduled “Squeeze in Operation”

Scheduling of Resources

Page 25: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Temporary capacity changes

• Set Fixing/Planning Intervals

• Adjust Resource Capacity Profiles

Scheduling of Resources

Page 26: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Resource Capacity Profile

Utilization Rate

Number of Machines

Open Hours

Scheduling of Resources

Page 27: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

A work center hierarchy ensures synchronization of components

Sequencing Hierarchy1 Hand packaging2 Multi-Pack3 Retail Packaging4 Components5 Tooling

Scheduling of Resources

Work Center Hierarchy

Page 28: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Key Learnings

Production Planning Linkages From Go Live to Current State Applying APO Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Page 29: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Single mixed resource

Open 21 hours a day

Reschedule aligns work to capacity

1) Work infinitely scheduled out of the PPDS MRP Run

2) Fixing Interval added to secure short term Production Plan

3) Scheduling executed on packaging operations

Scheduling of Resources

Page 30: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

PPDS MRP is run on components to realign orders to dependent demands

Scheduling is done on semi-finished good bottleneck work centers

Scheduling of Resources

Page 31: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

ECC MRP runs nightly on raw materials Exceptions in MD06

Raw Material Purchasing Plan

Finished Roll

Printed Stock

Raw Paper Stock

Page 32: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

300 DAY HORIZON

TIME

VOLU

ME

CapacityDemand

Production Plan

Today

Page 33: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

33Benefits

• Standard Work

• Robust use of the Planning Board

• Efficient Planning

• Highly trusted plan

• Strategic Resource Planning- Units

Overtime

Page 34: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Key Learnings

Supply Chain Linkages From Go Live to Current State Applying Planning Board Techniques Scheduling Resources / Raw Materials Planning Setting Production Plans / Metrics

Page 35: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Data for illustrative purposes only

Setting Production Plans

Production goals set weeklywith Manufacturing

Current and Past Due Volumes

3/21 3/28 Carry over 4/11 Total

Required Production

Goal GAP 4/18 4/25

PartyRound Plates 13,000 21,000 34,000 16,200 maintenance 10,600Shaped Plates 0 83,000 83,000 108,000 110,000 47,050Napkins 0 72,120 72,120 150,100 49,300 154,000Cups 9,000 38,100 47,100 22,700 148,000 254,000

LabelLabel print 261,000 1,090,000 1,351,000 1,400,000 500,000 850,000

ToolingTooling - product 9 16 42 14 10 11Tooling - label 20 110 130 75 90 30

Next Weeks Requirements Production PlanCurrent and Past Due Volumes

3/21 3/28 Carry over 4/11

GAP 4/18 4/25

PartyRound Plates 13,000 21,000 34,000 16,200 maintenance 10,600Shaped Plates 0 83,000 83,000 108,000 110,000 47,050Napkins 0 72,120 72,120 150,100 49,300 154,000Cups 9,000 38,100 47,100 22,700 148,000 254,000

LabelLabel print 261,000 1,090,000 1,351,000 1,400,000 500,000 850,000

ToolingTooling - product 9 16 42 14 10 11Tooling - label 20 110 130 75 90 30

Future RequirementsCurrent and Past Due Volumes

3/21 3/28

Current week +

Past DuePartyRound Plates 13,000 21,000 34,000Shaped Plates 0 83,000 83,000Napkins 0 72,120 72,120Cups 9,000 38,100 47,100

LabelLabel print 261,000 1,090,000 1,351,000

ToolingTooling - product 9 16 42Tooling - label 20 110 130

Page 36: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Current and Past Due Volumes

3/21 3/28

Current week +

Past DueCarry over 4/11 Total

Required Production

Goal GAP 4/18 4/25

PartyRound Plates 13,000 21,000 34,000 34,000 16,200 50,200 50,200 0 maintenance 10,600Shaped Plates 0 83,000 83,000 83,000 108,000 191,000 191,000 0 110,000 47,050Napkins 0 72,120 72,120 0 150,100 150,100 100,000 50,100 49,300 154,000Cups 9,000 38,100 47,100 9,000 22,700 31,700 31,700 0 148,000 254,000

LabelLabel print 261,000 1,090,000 1,351,000 800,000 1,400,000 2,200,000 2,200,000 0 500,000 850,000

ToolingTooling - product 9 16 42 5 14 19 19 0 10 11Tooling - label 20 110 130 30 75 105 100 10 90 30

Next Weeks Requirements Production Plan Future Requirements

Data for illustrative purposes only

Example – Party packaging and component requirements

Work overtime

Carry over into

following week

Balance volume

between weeks

Setting Production Plans

Page 37: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

37Metric - Evaluation

Data for illustrative purposes only

Current and Past Due Volumes

3/21 3/28

Current week +

Past DueCarry over 4/11 Total

Required Production

Goal GAP 4/18 4/25

PartyRound Plates 13,000 21,000 34,000 34,000 16,200 50,200 50,200 0 maintenance 10,600Shaped Plates 0 83,000 83,000 83,000 108,000 191,000 191,000 0 110,000 47,050Napkins 0 72,120 72,120 0 150,100 150,100 100,000 50,100 49,300 154,000Cups 9,000 38,100 47,100 9,000 22,700 31,700 31,700 0 148,000 254,000

LabelLabel print 261,000 1,090,000 1,351,000 800,000 1,400,000 2,200,000 2,200,000 0 500,000 850,000

ToolingTooling - product 9 16 42 5 14 19 19 0 10 11Tooling - label 20 110 130 30 75 105 100 10 90 30

Next Weeks Requirements Production Plan Future Requirements

- Evaluation of orders notmeeting on-time completion goal

- LEAN Problem solving / root cause analysis

Late ordersPerformance: On-time Completion

Page 38: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Manufacturing/Procurement

On-time CompletionRaw Materials Inventory

Production Planning

Executable Plan

Inventory Planning

Inventory Levels

Metric Linkage

ServiceabilityAsset Utilization

Page 39: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Production Planning Linkages / Relationships Technical Application of APO Planning Board Capacity Feasible Production Plans

Learning Points

Page 40: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

QUESTIONS?

Page 41: Orange County Convention Center Orlando, Florida | June 3-5, 2014 Planning Board Experiences – Scheduling and More Julie Lushbough and Veronica Morris

Thank You

THANK YOU !!

Please provide feedback on this session by completing a short survey via the event mobile application.

SESSION CODE: 3104

[email protected]@hallmarkcom