organising the chaos lynley lee ict manager asurequality limited
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Organising the Chaos
Lynley Lee ICT Manager AsureQuality Limited
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Organising the Chaos
Lynley Lee
ICT Manager
AsureQuality Limited
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AsureQuality
• Lynley Lee- ICT Manager - AsureQuality Ltd
- State Owned Enterprise (SOE) resulting from a merger of two SOE’s - AgriQuality Ltd and Asure NZ Ltd
- 1700 staff - 140 locations New Zealand and Australia- Head Office Auckland – Data Centre Christchurch- Approx 800 desktop, 300 Laptop, 200 thin terminals, 100
Handhelds devices- Food Quality Assurance and Biosecurity Services- Audit, Inspect, Verify and Certify food quality from Farm to
supermarket shelves around the world
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Identifying the business challenges - 2003
• All areas of business have a much greater reliance on IT
• Increasing need for IT to be able to respond quickly or appropriately to customers and business needs and opportunities
• Need to move to integrated, seamless, paperless information systems
• Limitations in accommodating mobile computing• Greater need for integration with customers
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Identifying the Technology Challenges
• Need for a tighter more standardised IT framework• Security Challenges - Business Continuity (DR)• Dated and superseded software and hardware• Right first time (Enterprise View)• Need to be agile & support new business initiatives• Need to deliver web services, manage identities,
integrate and share information• Provide secure access, anywhere and anytime• Need for technology policies
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2003
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First Principles
• Simple Rules (no desktops in the Data Centre)• Enterprise standards
- SAN- Backup Library- Central UPS- All Servers Racked- Cisco and HP
• Built on Existing Investments - No rip and replace
• Shift from Reactive Management
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Making the Change
• People Development (right person, right job)- Leadership Development
• Technology Decisions- ZenWorks – Asset management, application deployment, remote control
- iChain – Secure all Internet Services, include authentication
- iFolder – My files with me, but also held at the Data Centre
- Identity – eDirectory creating a Central Identity Vault
- SUSE Linux (OES) – where appropriate
- Email – GroupWise • Security• Business Policies, Processes and Procedures
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Progress 2004 – 2005
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Building on the Foundations
• Key Strategies- Extending identity integration- Continuing transition to Linux- SaaS, SOA
• Blade Technology and Virtualisation• Collaboration
- More than just email- VoIP – IP telephony, Videoconferencing
• Maintaining Standards, Business ICT Leadership
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Summary – ICT Leadership
• People Development• Simplicity, Responsive, Stable, Functional• Lower Administration, High Automation• Ease of Access for Users – With Enhanced Security
- Access from anywhere, anytime- One Identity- Business lead policies
• Effective Integration