Organizers:The Abu Dhabi Chamber of Commerce & Industry (ADCCI) in Collaboration with the European Foundation

for Quality Management (EFQM) and Centre for Organisational Excellence Research (New Zealand).

Sheikh khalifa excellence award’S Share BeSt Practice conference: local, regional & international role ModelS in

BuSineSS excellenceintroduction

This conference offers a unique opportunity to learn how Business Excellence is addressing global challenges and helping organisations from the private and public sector to succeed economically and in a sustainable and socially responsible manner. Business excellence frameworks help organisations at the micro level to address stakeholder needs (shareholders, customers, employees, and society) and regions and countries at the macro level to improve competitiveness and the well-being of society in general. This conference is bringing together the administrators of national awards from Europe, United States, Singapore, India and the Middle East to share how their frameworks are shaping the world we live in. In addition, business excellence award winners from these regions will be sharing their business excellence journey and best practices. It is intended that this conference will provide the platform from which UAE organisations, and the global community as a whole, can take stock of the current situation and move forward positively to a brighter future.

highlights

In addition to the prominent speakers from award administrators and award winners we have also included stimulating and thought provoking presentations from leading experts in the quality and business excellence field including Dr. James Harrington, Professor Mohammed Zairi and Dr. Robin Mann. These presentations, the panel discussions and networking opportunities from the Middle East to Global will provide a source of unmatched learning in this important field.

conference objectives: • To create a local and regional platform and vehicle for knowledge transfer originating from Abu Dhabi and the UAE.• To encourage teamwork, cooperation and collaboration in pushing further the frontiers of knowledge of the EFQM Business Excellence Model implementation both in private and public sector organisations.• To review administrative approaches and procedures in managing local, regional and international Quality and Excellence awards with a view of identifying role models and good practices. • To identify good practices from Quality & Excellence Award Recipients (winners) with a view of highlighting role models to be adapted and adopted locally and regionally. • To establish a permanent forum for sharing good practices to be driven by SKEA on regular basis as a vehicle for provision of local and regional support for all EFQM Model users as well as awards’ applicants to local, regional and internal award models.

who Should attend?

The Congress will appeal to:• Chief Executives, Directors who are seeking a more complete understanding of business excellence and its role and importance at an organiza-tional and societal level. • Senior managers and practitioners who are seeking best practices, improved performance and an understanding of how to quickly advance in terms of business excellence maturity.• Consultants, experts, researchers, policy advisors who want state of the art knowledge on business excellence.

His book on Developing Anti-Fragile Organisations, based on exten-ding the application of the ideas of Nassim Taleb to public and pri-vate sector organisations, is due for publication by Gower in April 2014. Tony works closely with EFQM, including representing the interests of SKEA, the national partner in Abu Dhabi. He acts as an EFQM trainer, and trainer of trainers. Whilst at the University of Leicester, he led the major research project for EFQM and BQF which established the business case for Excellen-ce. He has always been at the forefront of business and public sector in-novation and practice. He was a major contributor to the UK Natio-nal Quality Campaign, and the Managing in the 90`s programmes. He currently chairs the MS6 Technical Committee of BSI, which did most of the development work on the creation of the new ISO13053 international Six Sigma standard and is now developing an audita-ble ISO standard for Six Sigma and Lean Operations, and chairs the Royal Statistical Society Quality Improvement Section incorpora-ting the Six Sigma, Lean & Process Improvement Study Group. He has experience advising and mentoring public and private sector senior managers and Board members, to the highest level.

John timmerman, Ph.d.Senior Strategist customer experience and innovation

Dr. John Timmerman Gallup’s Senior Strategist in Cu-stomer Experience and Innovation, is a renowned ex-pert in creating outstanding customer experiences by building and integrating business cultures, systems,

and technologies. Prior to joining Gallup, he served as the vice pre-sident of operations and quality for The Ritz-Carlton Hotel Company and most recently served as the global vice president of guest expe-rience and rooms operations for Marriott’s portfolio of 18 brands and more than 3,700 hotels worldwide. A recognized thought leader in the science of service, John has presented hundreds of lectures and consultations on designing customer-centric organizations across a globaly diverse range of industries. John is chairman of the Ameri-can Society for Quality, which serves more than 70,000 quality pro-fessionals in 140 countries, and he is a a former senior examiner for the Malcolm Baldrige National Quality Award. John received his bachelor’s degree with honors from the Universi-ty of Delaware, his master’s degree from the Rochester Institute of Technology, and completed his doctorial degree at Iowa State Uni-versity. Prior to starting his career in the hospitality industry, John served in the U.S. Marine Corps as a 2nd Force Reconnaissance Ma-rine.

SpeakersQuality and Business excellence keynotes

United Statesdr. James harrington, ceo of harrington institute

Dr. H. James Harrington, (born 1929) is an internatio-nal performance improvement guru. He has authored over 35 books and developed many concepts; Poor-Quality Cost,

Total Improvement Management and Business Process Improve-ment. At the conference he will be giving a special Keynote address which draws from his vast experience and unique knowledge of the history of quality. Jim is past President and Chairman of American Society for Quality and the International Academy for Quality, CEO of the Walter L. Hurd Foundation and the Harrington Institute. Jim is also a lifetime Honorary Chairman of the Asian Pacific Qua-lity Organization. He has been given many awards including the Armand V. Fei-genbaum Life Achievement Medal in 2012. “Harrington is one of those very rare business leaders who combines outstanding inherent ability, effective management skills, broad technology background, and great effectiveness in producing results,” says Ar-mand V. Feigenbaum, the father of “total quality control.

Professor anthony Bendell International expert speaker, consultant and trainer with extensive experience in the fields of Quality Mana-gement, Organizational Excellence, Lean Operations and Six Sigma, Tony is a well known invited keynote speaker at Conferences and Events worldwide. Formerly the Rolls-Royce funded Professor of Quality

& Reliability Management, at the University of Leicester UK, and previously the East Midlands Electricity Professor of Quality, Tony has had both an outstanding academic career and an extensive pro-fessional consultancy role at the highest level within both manu-facturing and service organizations and the public sector. He is a leading figure in the UK and international quality and pro-ductivity improvement, and excellence and public sector transfor-mation, movements. He has published extensively and is principle author of the Finan-cial Times book on Implementing Quality in the Public Sector, as well as the best selling Financial Times book on Benchmarking, which is available in 6 languages and 2 editions.

Professor Mohamed Zairi

Professor Mohamed Zairi is a British academic and expert in Total Quality Management. He is Professor of Best Prac-tice Management and Executive Chairman of the Europe-an Centre for Best Practice Management in Keighley, UK . He previously held the title of Professor at the University of Bradford for over 12 years. He was appointed to the Sabic

Chair in Best Practice Management in 1995, which he held until 2004. He was subsequently selected for the prestigious Juran Chair, which is funded by the Government of Dubai in the form of a Consortium. He currently holds the position as Emeritus Professor at the University of Bradford. Pro-fessor Zairi is the initiator of the concept of Excellence Tetralog. Professor Zairi is recognised as one of the main pioneers in the field of Benchmarking and Best Practice Management. He is globally accepted as a leading rese-archer in this field and an authority on the application of these powerful concepts. He represents a very unusual breed of academics who have, from an early stage, demonstrated how knowledge can be put to work. He has helped bridge the gap between academic thinking and the application of practical solutions to problems by translating novel ideas and innovative concepts into useful and purposeful guidelines and blue prints that can be used by managers in all sectors of industry and commerce. Professor Zairi has influenced Management Thinking in the UK, Europe and the rest of the Globe. Firstly through his relentless efforts to research problem areas and disseminate knowledge and secondly through his prolific contribution to academic thinking through his presence at conferences and his publi-cations in internationally referred journals. He has to his name, over 300 publications, including 17 books in the field of quality and related topics. He has also actively participated in well over 250 conferences nationally and internationally. Since the mid 1980s Professor Zairi has been active in supporting organisations in the UK adopt Best Practice Management thin-king. He has worked very closely with hundreds of organisations covering a wide spectrum of public and private sectors interests. His work in the 1980s in the field of Advanced Manufacturing Technology helped pave the way for SME’s in particular to contemplate the introduction of sophisticated technological systems without having to encounter the types of difficulties and problems faced by large organisations. The demonstration of how Qua-lity and Best Practice Thinking can be applied in the public sector in Health Care for instance, Health & Safety and Schools was a unique contribution.

New Zealanddr. robin Mann, directorcentre for organisational excellence research,

Dr. Robin Mann is the Head of the Centre for Organisational Excellence Research, New Zealand, www.coer.org.nz, Chai-rman of the Global Benchmarking Network, www.global-

benchmarking.org, and Co-Founder of BPIR.com Limited, www.bpir.com – a leading benchmarking website resource. Robin’s experience includes managing the UK’s Food and Drinks Industry Benchmarking Initiative (1995-1998), New Zealand Benchmarking Club (2000-2004), chief expert for Sheikh SAQR Government Excellence Pro-gram, UAE (2005-2007), reviewing the Australian Business Excellence Framework (2006), chief expert for APO’s project on business excellence in Asia (2009-2011), developer of the TRADE best practice benchmarking methodology and founder of the International Best Practice Competition (2012 onwards). Robin worked in Edinburgh (1992-1995) for Burton’s Biscuits as a process improvement manager and obtained his PhD in TQM at Liverpool Univer-sity in 1992. Robin was awarded the Harrington/Ishikawa Medal in 2011 for contributions to the advancement of quality in the Asia Pacific region.

EuropeMarc amblard, ceo efQMeuropean excellence award

Marc started his career with Peugeot, holding positions in engineering, then in B-to-B sales for Japan and Australia. In 1994, he became Sales & Program Manager for auto-motive supplier Valeo in the US, where he then managed

a plant. He later led Business Development for the global Thermal busi-ness. In 2000, he took over Renault’s global Product Planning for Light Commercial Vehicles. Marc joined Alstom Transport in 2007, where he was Director, Market Strategy then VP, Business Strategy. Marc Amblard became CEO of EFQM in September 2012. Marc holds a Master in Mechanical Engineering from France’s ENSAM (France), and an MBA from the University of Michigan Ross Business School (USA).

Speakers award administrators

United Statesdr. donald fisherexecutive director ceo, MSQPc the Quality center, united States

Donald Fisher, Executive Director/CEO of Mid-South Quality Productivity Center in Memphis, Tennessee, a partnership between the Memphis Regional Chamber

and Southwest College and a Tennessee Board of Regents Center of Quality Emphasis, has served as a national examiner for the Malcolm Baldrige Award. He has presented the Criteria internationally. In addition, he worked with the Federal Express Corporation in Du-

bai, United Arab Emirates, on their Baldrige Application for the Du-bai Quality Award. Most recently he visited Dubai and benchmarked the Dubai Quality Award, known as the Mohammed Bin Rashid Al Maktoum Business Award. He is the author of a number of books, including The Simplified Bal-drige Award Organization Assessment, Demystifying Baldrige, Mea-suring Up to the Baldrige, Baldrige on Campus, The Baldrige Workbo-ok for Healthcare, and Homeland Security Assessment Manual, and Corporate Sustainability Planning Assessment Guide.

Singapore freddy Soon founding chairman Singapore Quality awardsSPring Singapore

Freddy SOON is Special Advisor, CEO Office of Hyflux Limited, one of the world’s fully-integrated water solu-tions company and leader in Seawater Reverse Osmo-

sis desalination. Freddy has over 35 years experience in productivity and competitiveness policy; quality assurance & standardisation; business excellence & Total Quality Management. Prior to joining Hyflux, he was Deputy Chief Executive of the Stan-dards, Productivity & Innovation Board, where he introduced the Singapore Quality Award in 1994 and saw through its implementa-tion and evolution to what it is today. Freddy chaired the SQA Management Committee for the past 17 ye-ars, by which time Singapore has some 44 SQA winners and 470 Spore Quality Class recipients, impacting some 400,000 members of the workforce. Freddy is still an active member of the SQA Governing Council. In 1995, Freddy received the APO Regional Award for his contribu-tions to productivity. In 2011, he was conferred the Public Service Star for his voluntary contributions to the national health program-me.

IndiaSuresh lulla,co-chairman, indian Merchants chambers ramkrishna Bajaj national Quality Suresh Lulla is the Founder & Managing Director of Qimpro Consultants Pvt. Ltd. The company offers a range of services that include: Quality Management, Performance Excellence, and Benchmarking of Best

Practices. Apart from India, Qimpro has conducted assignments in ASEAN, UAE, and Africa. Since 1994, Mr Lulla has been Chairman, IMC Quality Awards Committee - IMC Ramkrishna Bajaj National Quality Award; IMC Juran Medal.

In 2000, Mr Lulla established Qimpro Foundation to recognize qua-lity-statesmen (Qimpro Platinum Standard) Leaders (Qimpro Gold Standard) for individual excellence in business, education and he-althcare. In 2003, Mr Lulla authored ‘World-Class Quality: An Executive Handbook’. In 2005, Mr Lulla established the BestPrax Club for har-vesting best practices. BestPrax Club is the exclusive Indian mem-ber of the Global Benchmarking Network, established by Dr Robert Camp. In 2005, Mr Lulla was awarded the Distinguished Alumnus Award by the Indian Institute of Technology, in recognition of his outstanding achievements in Quality Management Consultancy.

Speakersaward winners

Europegianluca Mule, Partnerships directorefQM, Brussels

Gianluca is currently holding the position of Senior Manager in EFQM, with responsibilities over natio-nal partners and supervision on training.Gianluca joined EFQM in 2006.

He has managed the training department and had initially worked with EFQM as analyst to develop cases and to link teaching inputs to best practice. Gianluca began his career as a process engineer in the oil & gas sector with Technip Italy. He subsequently completed his background with training in the field of quality management and has gained experience of process and service sectors through roles in the quality departments of API, a refinery company in Italy, and Trenitalia, the main Italian railway operator. Gianluca is a graduate in Chemical Engineering from the university of Rome “La Sapienza”.

Singapore harnek SinghVice-President/directorSt engineering, Singapore

Harnek is involved in introducing and sustaining the relevancy of the Business Excellence Standards, the QMS/EMS/OHS standards in ST Engineering Group.

He is the current Chairman, of the National Quality Management Technical Committee and member of National Management Sy-stem Standards Committee and represents Singapore on ISO Stra-

Education Criteria for Performance Excellence, developed a Baldri-ge-guided school improvement planning process, established three Baldrige Quality Academies, directed the preparation and deve-lopment of the 2010 application for the Baldrige Award and led the development of a Process Management and Improvement initiative resulting in the formalization of over one thousand key processes. He developed and provided the training for all 200 schools and of-fices in using the Baldrige Guided Improvement Planning Process. Montgomery County Public Schools was a recipient of the Baldri-ge Award for 2010. Dr. Perich is a 2012 recipient of The C. Jackson Grayson Distinguished Quality Pioneer Medal. which honors indi-viduals who have demonstrated pioneering leadership in the appli-cation of quality philosophy, methods and tools in education.

international Best Practice finalists

kirill Biryukov

SUE“Vodokanal of St. Petersburg” Leading expert, of management quality bureau. Specialization: econo-mist-manager, QMS and EMS auditor, EFQM excellence award assessor. Education: St. Petersburg State Univer-sity, the Faculty of Economy.

QMS and EMS. One of main responsibility of Management Quality Bu-reau is maintenance and certification of the quality management sy-stem and environmental management system in the Enterprise. EFQM Excellence Model. Starting from 2005 the Enterprise began implemen-ting self-assessment method using the EFQM Excellence Model, which allowed to integrate the implemented management approaches and connect them with strategic planning processes. The results of self-as-sessments are the basis of annual programs on strategy improvement and actualization.

nadia dazhunts

She received the education at St. Petersburg State Uni-versity, the Faculty of Journalism (specialist degree in International Journalism). Da-Voda is a social web project dedicated to water conservation with a bias on Russian realms. The website is updated monthly. It con-tains feature stories on water conservation devices and

trends, photo galleries on various water-saving issues and interviews with global and local opinion leaders.Website production studio also produces video clips and animated vi-deo lessons on water conservation.

tegic Advisory Group for Management System Standards. Harnek is a National Business Excellence Lead Assessor, trained Baldrige Examiner and GPEA Examiner He is involved in training National BE Assessors and BE Consultants in Singapore and also on Asia Productivity Organisation and Asia Pacific Quality Organi-sation’s list of technical experts for business excellence. He was instrumental in facilitating ST Engineering’s attainment of the Singapore Quality Award in 2002, Singapore Innovation Excel-lence Award in 2003, IAPQA 2005, the inaugural Singapore Quali-ty Award with Special Commendation 2007 and Global Performan-ce Excellence Award - World Class 2011.

Indiaravi krishnamurthychief operating officerSBilife insurance company limited.

Ravi Krishnamurthy’s role includes managing Pan India processes, understanding customers and en-hancing service levels, and participating in the com-

pany’s policy decisions. Ravi has more than two decades of experience in the Banking and Insurance Industry, with vast stints in both corporate and retail forms of sales, and Back Office Management. Ravi worked for over a decade with SBI initially, and then another decade with ICICI Bank in various areas of banking.Ravi has led SBILIFE to success in various aspects of leadership in the Insurance Industry. Among these is the recent initiative he led for SBILIFE to win the 2012 Ramakrishna Bajaj National Quality Award & the “World Class” Title in Asia Pacific Quality Organisation (APQO)’s Global Performance Excellence Award (GPEA) 2013. As a person with multifaceted experience, he is recognized as an important thou-ght leader in emerging areas such as E-Repositories, Distant Mar-keting Guidelines, Quality, Finance Education, and Excellence in Industries.

United Statesdr. Michael Perich, consultant - Systemwide continuous improvementMontgomery county Public Schools.

Dr. Perich has held various leadership positions in his 42 years in public education, including 15 years as an elementary and secondary school principal.

During his tenure in Montgomery County Public Schools, he led the implementation of the Malcolm Baldrige

Mr. Mikel Mujika orellanaorganisation & Systems Manager Organisation: Comarca Bilbao-Osakidetza (Bilbao, Spain)Degree in Business Management and Administration.Mikel has spent most of his professional life working in organisational development and improvement. He has worked in Comarca Bilbao since 2005 in areas such as

project design and development in relation to strategy planning, ma-nagement by processes, leadership, communication, knowledge mana-gement and corporate social responsibility/ ethical management, and has played a key role in embedding continuous improvement in the organisation and developing the Comarca Bilbao management system against the EFQM business Excellence model and international qua-lity standards. In doing so, Mikel has contributed to Comarca Bilbao becoming an international reference in corporate social responsibility, knowledge management, communication, leadership and competence development.

dr. abdullah abu nemah

Dr. Abonamah is a Professor and the CEO of the UAE Academy, a subsidiary of the Abu Dhabi Chamber. Be-fore appointed in this post, he was the Vice President of Academics. He is also the Project Director and Presi-dent of the Abu Dhabi School of Management.From August 2000-August 2003, Dr. Abonamah was

a Professor and the Assistant Dean of the College of Information Sy-stems at Zayed University. From September 2003-September 2007, he served as the Director of the Institute for Technological Innovation at Zayed University, a Center of Excellence to promote technology adop-tion, knowledge transfer, IP rights, and conduct research relevant to the region. Before coming to the UAE, he was a Professor of Computer Science and the Computer Science Division Head at the University of Akron. Dr. Abonamah has a PhD in Computer Science from the Illinois Institute of Technology, Chicago, Illinois and an Executive Management Graduate Degree from Yale University School of Management. Dr. Abo-namah has extensive teaching, research, and academic management experience. He has been successful in utilizing his academic experience to develop curricula and academic programs, educational policies and processes, launch educational initiatives, establish strategic partnerships, and build strategic plans. Dr. Abonamah is a Senior Business and Education Consultant who has been involved in many strategic educational, technological, and business initiatives. These initiatives focus on strategic management, innovation, qua-lity management, entrepreneurship, knowledge and technology transfer, and service management. He has many years of business

and technology consulting experiences in the UAE and in the USA.He worked on many strategic projects with such companies as IBM e-innovation Center in Hamburg, Germany, Siemens, EDS/Injazat, Etihad Airways, Sun Microsystems, Microsoft, Novell, Abu Dhabi Water and Electricity Authority, Ministry of Presidential Affairs, Abu-Dhabi Department of Transport, and many other public and semi public organizations.

Middle east administrators

dr. ahmed al nuseirat, coordinator generaldubai government excellence Program

Dr. Ahmad Al Nuseirat holds a PhD in training & orga-nizational performance and an MBA. His first degree is B.Sc. in Business Administration and Management from the Jordanian University. Since graduation, Dr. Nuseirat has worked for well known multinational firms in the sec-

tors of oil, construction, and banking. He also has worked for Internatio-nal organizations such as United Nation Development Program (1986-1989). He worked as Administrative affair consultant for the department of Economic Development, Government of Dubai from 1993 till 2000. Currently he is working as the Coordinator General, Dubai Governmental Excellence Program, which has achieved a quantum leap in the perfor-mance, services, and results of government departments in Dubai. Dr. Al Nuseirat has contributed effectively in the development of the quality movement in Dubai and UAE. This has been achieved by his role in Dubai Government Excellence Program and his previous role as a board mem-ber in Dubai Quality group. He also contributed to and led assessment teams for Dubai Quality Award, Sheikh Saqr Excellence Award in Ras Al-Khaima, Dubai Holding Excellence Award, and Abu Dhabi Government Excellence Award. On the Arab regional level, he is working as advisor for Sheikh Mohamed Bin Rashid Al-Maktoum Award for Arab Management since its inception in 2001. Dr. Nuseirat also worked as a board member in Dubai Institute for Human resources Development. Dr. Al Nuseirat has many achievements in different other areas such as his contributions to the development of the system of Hamdan Bin Rashid Award for Excel-lence in Education Performance, the guidelines of Dubai International Award for Holy Quran, and the criteria of Innovation Award for Dubai Shopping Festival. Dr. Al Nuseirat has represented Government of Du-bai in many specialized local, regional, and international conferences. He also lectures in the areas of Management, Human Resources, Quality and Government Excellence. He is also the Chief Editor for “Resalat al Tamayoz” which is a specialized periodical in Quality Management, Or-ganizational excellence, and Governmental Management.

considered as one of the pioneers in introducing and practicing the Business Process Re-engineering concepts in Saudi Arabia. Dr. Ayed Al-Amri has more than 25 years of practical and applied experience in the following fields: BPR, Organizational Excellence Assessment, Marketing Alliance, Commercial Agreements, Privatization, Bench-marking, and Time & Motion Studies. He Participated and represen-ted Saudi Arabian Airlines in the Saudi Technical Team for the prepa-ration and negotiation of the Air Transport Services Working Group during the process of joining of Saudi Arabia to the W.T.O. He is a member of the International Academy for Quality ( IAQ ) and also a member of the Advisory team for the TQM Journal in UK and a member of numerous of professional local and international socie-ties and has awarded recently Kano Medal for Excellence Catalyst.

Mr. Sultan faisal al rumaithi

General Coordinator - Ajman Excellence Program Cur-rently studying DBA at UAE university. Holds Master in Quality Management System from Uni-versity of Wollongong in Dubai and Bachelor Degree in Statistic in UAE university Work experience from 1999.

Ms. hajar Saeed hamad al hubaishi

Head of Quality Studies and Training Section Cur-rently studying DBA at Abu Dhabi University Holds Master in Quality Management System from Univer-sity of Wollongong in Dubai. Master in Business Administration from Canadian University in Dubai And Bachelor in Business Ad-

ministration from Sharjah University Work experience from 2007.

Murtada al Zaylaieexcellence director, Sharjah excellence award

Researcher and specialist in Economic studies, quality and organizational excellence models. Director of Orga-nizational Excellence Office, Sharjah Chamber of Com-merce and Industry. Member of the Executive Committee of the Sharjah economic excellence Award. Master of Bu-

siness Administration - Preston University, USA - United Arab Emirates branch. Bachelor of Planning and Statistics - Faculty of Economic and Management Sciences - University of the United Arab Emirates.

kingdom of Jordon. Mrs. Yasera ghosha director general king abdallah ii excellence centre (kace)

Mrs. Yasera Ghosheh is the Executive Director of the King Abdullah II Center for Excellence (KACE) sin-ce its establishment in 2006. She was assigned by The Royal Decree as the coordinator of “The King

Abdullah II Award for Excellence in Government Performance and Transparency” since March 2004 to March 2006. She acted as the technical and legal advisor to the Minister of Public Sector Reform Administration in 2004, and she worked as the deputy director at the Economic and Development Division in the Royal Hashemite Court in 2002. Mrs. Ghosheh has two master degrees from Univer-sity of Jordan and Birmingham University in Commercial Law, and a bachelor degree in law from University of Jordan

kingdom of Saudi arabia. dr. ayed alamri. chairman Saudi Quality council

Dr. Ayed T. Al-Amri currently is the President of Sau-di Quality Council (SQC) in WR of Saudi Arabia. He was the X/Chairman of Middle East Quality Associa-tion (MEQA) based in UAE.

He worked for Saudi Airlines for 27 years and made his early re-tirement when he was General Manager, Bilateral & Commercial Agreements in Saudi Arabian Airlines. Dr. Ayed T. Al-Amri graduated and obtained his M.Sc in Industrial Engineering from King Abdulaziz Univeristy. He had his Ph.D in Bu-siness Process Re-engineering from the Faculty of Engineering in University of Huddersfield in the UK in 1998. Dr. Ayed Al-Amri is the founder of the Saudi Quality Council - we-stern region in Saudi Arabia which is considered one of the most active Quality Societies in the Middle East Region. He Lead a lar-ge number of quality activities and initiatives which include local and regional Quality Conferences, Symposiums, Seminars, Training Courses, Surveys, Quality Awards & Training Workshops Meetings. He participated in the establishment and development of the First National Quality Award in Saudi Arabia (King Abdul Aziz Quality Award). He was the Head of the award Jury for 2 cycles and currently the chairman of the award general committee. Dr. Ayed has also par-ticipated as an Assessor in 4 consecutive cycles of Dubai Government Excellence Program. He has contributed in the establishment and de-velopment of many local and regional quality societies in the Middle East, and introduced industry specific Interest Groups under the um-barella of SQC in Education & Healthcare and other Sectors. He is

Professor hadi eltiganicoordinator general, Sheikh khalifa excellence award

The current roles assumed by Professor Hadi Eltigani in the UAE between 1997 todate are Chief Executive Efficer (CEO) of the Abu Dhabi International Centre for Orga-nizational Excellence (ADICOE). Coordinator General of

the Sheikh Khalifa Excellence Award (SKEA), Executive Director for the Department of Planning & Corporate Support at the Abu Dhabi Cham-ber of Commerce and Industry (ADC) and Chairman of the Emirates Quality association (EQA). Professor Eltigani’s Academic and Professio-nal Career spanned over 25 years of continuous dedication and perse-verance to pushing forward the frontiers of knowledge in Quality and Excellence. His notable professional contributions include the major development achievement in Building the infrastructure and criteria of the Dubai Quality Award (DQA) at DED, Dubai which was then selected as the Best Government initiative by the Dubai Program for Government Excellence. In Abu Dhabi he help set up, from scratch, the Sheikh Khali-fa Excellence Award (SKEA) as a major national program for improving the quality performance of both public and private sector organizations. He also set up the Abu Dhabi Quality Forum as a vehicle for Quality and Excellence Awareness promotion in Abu Dhabi.

Middle east winners

h. e. ahmed obaid al Mansoori. Member of the federal national council, fnc

H. E. Ahmed Obaid Al Mansoori, member of the Federal National Council (FNC), was appointed the Deputy Chai-rman and Director General of the Emirates Institute for Advanced Science and Technology, EIAST, a Dubai Emirate government body responsible for Dubai’s space program.

In 2009, the Institute launched the satellite, Dubai Sat-1, and subsequent constellation of satellites is currently under development.Al Mansoori also served as President of Dubai Consultancy, Research and Media Centre, (b’huth.) Al Mansoori started the centre in October 2002. The center provi-des strategic studies for government and private agencies on public policy, geostrategic analysis, economic planning and public opinion Previously Al Mansoori has worked as Assistant Director of Planning and Development in the Department of Economic Development of Dubai. He also served as a member of the Board of Directors of Dubai Media In-corporated, a Dubai government owned media organization.Communal Activities. Al Mansoori also participated in a number of society based or-

ganization. In 1998, he participated in establishing Mohammed bin Rashid’s Center for Cultural Understanding. In 2005, he founded “WATANI” program, the first program to strengthen the national identity. In 2006, Al Mansoo-ri chaired the Board of Directors of the Dubai Foundation for Women and Children (DFWAC). In addition, he also acted as the Vice Chairman of Dubai Quality Group and member of the Supreme Committee for the Dubai Quality Award.Mr. Al Mansoori has won the award of “Distinguished Government Employee” for 2000 in the Dubai Government Excellence Program. He also earned certificates of appreciation from His Highness Sheikh Moham-med bin Rashid Al Maktoum, UAE Vice-President, Prime Minister and Ruler of Dubai, for his achievements in establishing a program of governmental excellence in the Emirate of Dubai, in addition to being a member of the Supreme Arbitration Commission for years and gaining the Dubai Quality Award. Al Mansoori also obtained a Certificate of Merit as one of the twel-ve figures contributing to the dissemination and development of a culture of excellence in the Emirate of Dubai. Scientific Biography: Al Mansoori has a Bachelor’s Degree in Political Science and Economics from Creighton Univer-sity, United States, and a Master’s Degree in Quality Management from the University of Wollongong in Australia (Dubai Campus).

abdulrahman al obayed

• Worked with different global consultancy firms such as: Earnest & Young, Hay Group, CRA, Boo Allen Hamilton through different projects contracted with SEC• Been assigned to coordinate all the coordination commit-tees during the merger of electricity sector.• Led & Manage the 12th, 13th, 14th, & 15th annual Total

Quality Conferences in Saudi Electricity Co.• Led the 1st three projects in Saudi Electricity Company to reduce around 3000 non-productive manpower.

omar ShegemHe joined Petra Aluminum Co. in 1983 up to date, started in production & design. He established the company’s Stra-tegic Plans and moved in several departments including Sales & Marketing to accumulate enough knowledge and experience to become the companies CEO & the Vice Chai-rman of the Board of Petra Aluminum Co. & Its subsidiaries.

Sheikh Mohammed al Mualla

Holds several leadership positions at Dubai Police in-cluding Director of Administrative Affairs Department at General Department of Total Quality & Director of Strategic Planning Department at Dubai Police General Headquarters.

the National Consultative Council (NCC) in Abu Dhabi. Besides that, he has other responsibilities such as being a member of the Execu-tive Committee and being a member in the Strategic Planning Com-mittee.Al Qubaisi is the vice-chairman on board of directors for Emirates Quality Association. He is also a member in the Emirates Intellectual Property Association. He serves also on ADICOE (Abu Dhabi Inter-national Centre for Organizational Excellence) board of directors in Abu Dhabi chamber of Commerce & Industry. Besides that, he is a member in All UAE Association.

Shamsa al Mheiri

Ms. Al Mheiri is the Corporate Excellence Business Manager for Abu Dhabi Healthcare Services (SEHA). She is acting as The Group Excellence Representative for the Public Healthcare Sector of Abu Dhabi Emirate which consists of 12 Hospitals, more than 62 Medical Centers and 2 Blood Banks. Recently, she leads intro-

ducing the Excellence Model to all SEHA Business Entities aiming to gain SEHA system an international Excellence recognition.Ms. Almheiri has graduated with Executive Master Business Admini-stration in 2007 and has her second master in Projects Management in 2009.

Colonel / Sheikh Mohammed Abdullah Rashid Al Mualla also Heads, supervises, and participates in more than (27) committees, work-teams, and associations. The most significant of these positions are; Member at Board of Directors of Emirates Association for Strategic Planning, Team Member of Sheikh Khalifa Program for Government Excellence at Interior Ministry & Team Leader of Excellence & Quality Teams at Dubai Police. He Achieved many accomplishments at the local level as Distinguished Government Administrative Employee for the year 2012 at Dubai Go-vernment Excellence Program & Contributed to Dubai Police’s winning of Distinguished Government Department Award at Dubai Government Excellence Program (three times since the start of the program and (66) times in other Award categories).

Jasem al Marzouqi

Brigadier Jasim al-Marzougi has over 30 years of outstanding experience in the field of police service, with special focus on human resources’ selection, recruitment, and training. After obtaining a B.Sc. in Science/Chemistry from the USA in 1986 (through a scholarship program funded by ADP), and an M.Sc. in Biochemistry from Ohio State University,

Brigadier Jasim worked at the Directorate ofSecurity Affairs -Forensic Evi-dence Department until2004, from there he went on to work at the ADP G.H.Q.Becoming the Director of selection and recruitment until 2005, then for a brief period he held the position of Director of the Training Department, and then worked as Deputy of the General Manager of Human Resources in 2006. Brigadier Jasim has an impressive list of awards and achievements, among which is the Medal of FaithfulService in the years 1990, 2000 & 2010, and the Medal of Appreciation 5 times.

dr. amjed ghanem

Amjed holds a Ph.D. in Industrial Engineering, quality and statistical & intelligent techniques from New Mexico State University in 1995. He has 2 MS degrees, in Computer and Electrical Engineering in 1994 from NSMU, and a second degree in Quality Engineering/MIS from The Univ. of Jordan in 1990. He has a BS in Electrical Engineering from Univ. of

Jordan in1988.

Mr. Mohamed khalifa al QubaisiVice chairman, emirats Quality association (eQa)

Director, Session & Members Affairs National Advisor Council.Al Qubaisi is working currently as Director of Congres-sional Meetings Management and Members Affairs at

23 September day 1 - international approaches to Business excellence Registrations open from 7.45am

09.00 to 09.05 welcome note by HE Mohamed Bin Thani Ghanam Al-Rumaithi, Joint chairman, fdcci & adcci09.05 to 09.10 opening remarks by HE Mohamed Helal Al Muhairi, chairman of the organizing committee, adcci ’s dg

09.10 to 09.20 introduction to the conference Program & agenda by Professor Hadi Eltigani09.20 to 09.50 the history and future of Quality – a Personal Journey, Dr. James Harrington, ceo of harrington institute, united States.

09.50 to 10.15 keynote Speech by Marc Amblard, CEO, (european foundation for Quality Management) - efQM

10.15 to 10.30 Break

10.30 to 10.50 Dr. john Timmerman, chairman of aSQ, aSQ’s on global Vision to Quality

10.50 to 12.35 international Business excellence administrators Panel discussion – the importance of developing and Sustaining a national approach to Business excellence chair – Dr. Robin Mann, director, centre for organisational excellence research, new Zealand. overview of global approaches to Business excellence, dr robin Mann – 15 minutes. Panel Members: Dr. Donald Fisher, Executive Director/CEO, MSQPC – The Quality Center, United States. United States, 20 minutes Freddy Soon, Founding Chairman Singapore Quality Awards, SPRING Singapore, Singapore, 20 minutes Suresh Lulla, Co-Chairman, Indian Merchants Chambers RamKrishna Bajaj National Quality Award, 20 minutes 15 minute discussion. 15 minute changeover time between presentations. Total time = 1hrs 55 mins

12.35 to 13.35 lunch

13.35 to 13.50 Product, Services and Partnerships efQM, by gianluca Mule, 15 minutes

13.50 to 15.20 international Business excellence award winners Panel discussion –how to achieve and sustain Business excellence chair – Professor Tony Bendell, Managing director, Services ltd, uk , 5 mins. • Singaporean Business Excellence Award Winner, Harnek Singh, Vice-President/Director, ST Engineering, (20 minute presentation) • India Business Excellence Award Winner, Ravi Krishnamurthy, Chief Operating Officer, SBILIFE Insurance Company Limited. (20 minute presentation) • United States Business Excellence Award Winner, Dr Michael Perich, Consultant – Systemwide Continuous Improvement, Montgomery County Public Schools, (20 minute presentation) Panel Discussion, 15minutes. 10 minutes changeover time between presentations. Total time = 1 hr 30 mins

15.20 to 16.20 chair, Dr. Abdalla Abu Nema, uae academy 10 mins. Good Practice Competition Finalist EFQM, Kirill Biryukov, and Nadia Danzunt, SUE “Vodokanal of St.Petersburg” Russia, (20 minute presentation). Good Practice Competition Finalist EFQM, Mr. Mikel Mujika Orellana, Organization & System Managers, Camarco, Oskaidetza, Spain (20 minute presentation).

16.20 close

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24 September day 2 – Middle east approaches to Business excellence Registrations open from 7.45am

08.30 welcome

08.45 to 9.15 Excellence to Super Excellence – Facing up to the Digital Business Challenges, Professor Mohamed Zairi, Professor of best Practice Management and Executive Chairman of the European Centre for Best Practice Management, United Kingdom

09.15 to 11.55 Middle East Business Excellence Administrators Panel Discussion – The Importance of Developing and Sustaining a National Approach to Business Excellence chair – Dr. Amjed Ghanem’s, idMc, 5 minutes Dr. Ahmed Al Nuseirat, Coordinator General, DGEP, Dubai Gov, UAE, 20 minutes Dr. Ayed Alamri, Chairman, Saudi Quality Council, Head of Jury, King Abdalaziz Quality Award, KSA, 20 minutes Yaserra Ghosha, Director General, King Abdalla II Quality Centre, Jordon, 20 minutes Sultan Al Rumaithi, Coordinator General, Ajman Excellence Program, UAE, 20 minutes Murtada Al Zaylaie, Excellence Director, Sharjah Excellence Award, Sharjah Chamber, 20 minutes Professor Hadi Eltigani, Coordinator General, SKEA, 20 minutes 20 minute discussion; 15 minutes changeover time between presentations. Total time = 2hr 40 minutes

11.55 to 12.15 Break

12.15 to 14.25 Middle east Business excellence award winners Panel discussion – how to achieve and sustain Business excellence. chair – Ahmed Al Mansoori, national council Member – 5 minutes Panel Members: Saudi Electricity Company (SEC), 20 minutes Petra Aluminum Ltd., Jordon, KACE, 20 minutes Dubai Police, DGEP winner, 20 minutes Abu Dhabi Police, ADAEP winner, 20 minutes SEHA, SKEA Winner, 20 minutes 15 minute discussion. 10 minute changeover time between presentations. Total time = 2hr 10 minutes

14.25 to 14.30 eQa Presentation by Mr. Mohamed Khalifa Al Qubaisi

14.30 to 15.30 lunch

15.30 to 16.00 SPecial work ShoP for BuSineSS excellence award adMiniStratorS chair – Dr. Robin Mann Purpose–To discuss regional and national approaches to business excellence in the Middle East with a view to standardize and/or improve them. This will review approaches to increase awareness and use of business excellence principles and also the methods used for recognition (therefore awards). International business excellence administrators will also be invited to attend this session to offer their advices and insights.

16.00 to 16.30 Dr. Amjed Ghanem’s Proposal for setting up the arab excellence forum for research & Benchmarking

16.30 closeD

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