orientation booklet 2011

7/30/2019 Orientation Booklet 2011

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IONHANDBOOKSELMAR INSTITUTE OF EDUCATION CAMPUS HANDBOOK

ORIENTAT

K


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Amessagefrom the heAdof VocAtionAl educAtionWelcome to SELMAR Institute o Education and thank

you or your interest in our courses.

Our mission is to provide students with learning

opportunities which enable them to grow and ull

their potential. Our motto unlocking your potential

is symbolic o our commitment to provide training

programs which enable individuals to develop and

thrive in their chosen career. This is captured in our

Corporate Values:

8 We are a un, ast and energetic team8 We are the best at what we do8 We set our sights high and we makeit happen8 We are open and honest8 We care about our clients and

always do the right thing

As a Registered Training Organisation (RTO) we are

committed to:

8 Delivering programs that are practical

and innovative in their approach8 A ocus on industry requirements in

the short and long term

8 Oering value or money.

We do this by:

8 Working closely with industry todevelop our programs

8 Having the best SELMAR Assessmentand Teaching Sta (SATS), acilitators

and assessors who have the relevant

course acumen and experience

8 Creating a positive and nurturinglearning environment or our students

8 Being fexible yet rigorous in ourtraining and assessment

8 Subjecting ourselves to externalquality audits and endorsements

8 Acting with integrity and honesty inall that we do.

I you are reading this message then you have started

to move along a learning journey. We know that this

is both an exciting and challenging time! Our sta are

only too happy to assist you by answering any queries

and questions that you may have. Please eel ree to

contact us about how you can access our resources

and support systems to assist you in your personal and

proessional growth.

Marcus SellenFounder & Head o Vocational Education

We look orward to seeing you on campus.


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TABLEof contentS

PAGE

A MESSAGE FROM HEAD OF VOCATIONAL EDUCATION 3

WHAT IS SPECIAL ABOUT SELMAR 6

STUDENT SUPPORT 8

PRIVACy POLICy 9

APPLyING FOR COURSE CREDIT 11

ASSESSMENTS 15

ATTENDANCE POLICy 17

VARIATION TO ENROLMENT 19

PUBLIC HOLIDAyS 22

HEALTH AND SAFETy 23

ACADEMIC PROGRESS 24

DISCIPLINE AND TERMINATION 27

REFUND POLICy 28

ACCESS AND EqUITy ISSUES 31

SExUAL HARRASSMENT 33

PLAGIARISM 34

INSTITUTE REqUIREMENTS 36

STUDENT SERVICES 41



W

hAtiSpe

ciAl

About

Selm

Ar

'


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We are experts in our eld. Our sta all have recent work experience in their eld o expertise and as well as

experience in training and teaching. Our cutting edge in the market place is based upon our capacity to consistently

keep our knowledge up to date. Our internal processes in delivering learning solutions are centred on ensuring that

the latest content rom around the world is included in our programs and passed onto our students.

EmploymEnt FocusEd read, set, go!The SELMAR Institute o Education has extensive experience with business and workplace communities. We know

what employers look or when hiring sta. We go beyond just getting you ready or the workplace; we also get you

going!

readFirst, SELMAR Institute o Education ocuses on getting students READY or the competitive workplace throughinnovative programs developed by industry experts.

setSecond, SELMAR Institute o Education ocuses on getting students SET or work by assisting them with resums

and including work placement in the course.

go!Third, SELMAR Institute o Education ocuses on getting students GO-ing into the workplace by providing studentswith interview and workplace etiquette training.

lEarning about industry -giving you thE cutting EdgE

SELMAR Institute o Education programs are designed to develop our students understanding o a broad range

o learning areas as dened by industry. Our programs ensure students leave with a thorough grounding in industry

expectations with an up-to-date skills and knowledge base that will last them beyond the short term marketrequirements to the long-term needs o their chosen career.

innovativE lEarningEnvironmEnt and philosophy

Our SELMAR Assessment and Training Sta (SATS) are passionate about teaching and so we provide our students

with the opportunity to learn in environments that are supportive, practical and geared to achieving maximum

growth and development. Our training rooms and premises are geared to creating a powerul learning experience.

SELMAR Institute o Education is dedicated to delivering the best quality service and attention to our studentsneeds. We know that learning can be hard and challenging and we support all our students through the learning

experience to achieve the best possible outcome or themselves. Where possible we are fexible as we understand

that lie situations can sometimes interere with our learning and so we aim to make reasonable adjustments.



STUDENT SUPPORT OFFICER(sso)

SELMAR Institute o Education has a Student Support Ocer,

located on the 2nd foor o the campus, who is available to assist

students and provide the ollowing services:

8 Assistance with settling in, including support with

accommodation and orientation to the city local environment;

8 Assistance with adjusting to Australian culture;

8 Assistance with your orientation and induction at the campus;

8 Monitoring o student welare and with watching or problems/

issues that may arise;

8 Assisting you to resolve any problems which could impede

your successul completion o the study programs;

8 Arranging reerral or proper advice regarding problems/

issues that may arise including legal advice and advice on the

management o nances;

8 Career counselling with regards to urther training and

employment pathways;

8 Opportunities or recreational activities.

The Student Support Ocer is also responsible or contacting

and counselling any international students who are absent or

more than ve consecutive days without approval, who are not

consistently attending their course or who are at risk o alling

short o 80% attendance or advised by the SATS that they are not

meeting academic perormance.

(These student support services are designed to comply with

the National Code o Practice or Registration Authorities and

Providers o Education and Training to Overseas Students.)

STUDENT STUDy ROOMSELMAR Institute o Education provides a dedicated computer

room or students where they can undertake on-line learning

activities or complete research or private study.

tude

nt

uppo

rt

&

ASS

iStAn

ce

'


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pri AcY

policY

aIn the course o its business SELMAR Institute o Education may collect inormation rom students or potential

students, either electronically or in hard copy ormat, including inormation that personally identies individual users.

We may also record various communications that students or potential students have with us.

In collecting personal inormation we will comply with the national privacy principles set out in the Privacy

Act 1988.

collEction and usE oFpErsonal inFormationSELMAR Institute o Education will only collect personal

inormation by air and lawul means which is necessary

or the unctions o the RTO and is committed

to ensuring the condentiality and security o the

inormation provided to us.

The personal inormation supplied by individuals to

SELMAR Institute o Education will only be used

to provide inormation about study opportunities,

program administration, academic inormation and

to maintain proper academic records. I an individual

chooses not to give SELMAR Institute o Education

certain inormation then we may be unable to enrol the

individual in a program or supply them with appropriate

inormation.

disclosurE oF pErsonalinFormationPersonal inormation about students studying with

SELMAR Institute o Education may be shared with the

Australian Government and designated authorities. For

international students this includes sharing inormation

with the Tuition Assurance Scheme and the ESOS

Assurance Fund Manager as well as reporting any

circumstances o any suspected breach o a student

visa condition. This inormation includes personal

and contact details, program enrolment details and

changes.

Any person or organisation to whom personal

inormation is disclosed as described in this procedure

will be required to not use or disclose the inormation

or a purpose other than the purpose or which the

inormation was supplied to them.

SELMAR Institute o Education will not disclose an

individuals personal inormation to another person or

organisation unless:

a) the individual concerned is reasonably likely to

have been aware, or made aware that inormation

o that kind is usually passed to that person or

organisation;

b) the individual concerned has given written consent

to the disclosure;

c) SELMAR Institute o Education believes on

reasonable grounds that the disclosure is

necessary to prevent or lessen a serious and

imminent threat to the lie or health o the individual

concerned or o another person;

d) the disclosure is required or authorised by or under

law.


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sEcurity oF pErsonal

inFormation

SELMAR Institute o Education will take all reasonable

steps to ensure that any personal inormation collected

is relevant to the purpose or which is was collected, is

up to date and complete.

SELMAR Institute o Education will store securely all

records containing personal inormation and take all

reasonable security measures to protect, personal

inormation collected by us rom unauthorised access,

misuse or disclosure.

right to accEss andcorrEct rEcordsIndividuals have the right to access or obtain a copy

o the personal inormation that the SELMAR Institute

o Education holds about them. Requests to access

or obtain a copy o personal inormation must be

made in writing. There is no charge or an individual to

access personal inormation that SELMAR Institute o

Education holds about them; however we may charge

a ee to make a copy. Individuals will be advised o how

they may access or obtain a copy o their personal

inormation and any applicable ees within 10 days o

receiving their written request.

I an individual considers their personal inormation to

be incorrect, incomplete, out o date or misleading, they

can request that the inormation be amended. Where

a record is ound to be inaccurate, a correction will

be made. Where an individual requests that a record

be amended because it is inaccurate but the record

is ound to be accurate, the details o the request or

amendment will be noted on the record.

Written requests or access to or to obtain a copy

o personal inormation held by SELMAR Institute o

Education should be sent to:

Support Centre Team Leader

Level 2, 3 Wellington Street,

St Kilda, Victoria, Australia, 3182.


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ApplYing forcourSe credit or rpl

dEFinitionsCredit Transer : is the granting o exemption

or credit to students or units o competency

completed under accredited training. These

units must be equivalent to the units the student

is applying or and must have been completed

under the Australian Qualications Framework

(AQF).

Recognition o Prior Learning : is the

acknowledgement o skills and knowledge that

have been gained trough training, work, or lie

experiences into ormal competencies. The

assessment o RPL is carried out by collatingevidence against ormal competencies as

described in the relevant training package.

SELMAR Institute o Education oers Credit Transer and/or Recognition o Prior Learning (RPL) to all students

on enrolment and ensures that the process is structured to minimise time and cost to students. SELMAR

will provide inormation and support to help students gather the relevant evidence to support their claim or

recognition o the competencies they have acquired. The procedure ensures that there will be written vericationo the outcome and that proper records are kept in the student le.



crEdit transFErStudents who have achieved units through previous

training will be eligible or a credit transer toward units

in the SELMAR course that they are enrolling in, where

the units they have previously completed are deemed

equivalent to units in their SELMAR course and, the

students competency in the unit is considered current.

SELMAR will only consider credit or qualications/

units completed within the Australian Qualications

Framework. SELMAR does not oer credit or study

completed outside the Australian Qualications

Framework (non-Australian Qualications) as we do not

always have the capacity to determine the equivalence

o non-Australian Qualications.

Equivalence is determined by the mapping documents

in the relevant training packages and/or by a qualied

assessor making a judgement that the outcomes o

the units held are equivalent to those or which credit is

requested.

Currency is determined by ensuring the qualications/

units held by the student have been achieved in the last

3 years. I the qualication/unit is more than 3 years

old the student would need to demonstrate currency

through relevant work-experience and/or ongoing

proessional development.

EvidEncE to support anapplication For crEdittransFErStudents seeking a credit transer are required

to supply evidence to demonstrate they hold the

equivalent unit and that their competency against itis current. The onus is on the student to provide this

evidence. Evidence could include:

Course outlines (For courses in which candidate

has been deemed competent)

A certicate with the relevant recognised authority

logos

Certied results rom an institution

Statements o Attainment

CV & Position descriptions/reerences (to

demonstrate currency)

rEcognitionoF prior lEarningStudents who believe they already have the skills

and knowledge required by some or all o the units

in a qualication may seek to have their existingcompetency recognised through a ormal RPL process.

The RPL process involves the student gathering

evidence rom lie, work and study experience and

matching it against the specic outcomes o individual

units o competency. A SELMAR trainer/assessor will

be appointed to assist the student with this process.

Where a qualied assessor determines that the

evidence is sucient to demonstrate current

competency against the unit requirements the student

will be awarded the unit. In many cases this will mean

the student can complete all or part o a qualication

without needing to attend training although training

may be required where there are gaps in the students

knowledge/skills.

EvidEncE to support aclaim For rEcognition

oF prior lEarningThe student will need to provide evidence to

demonstrate that they are currently competent against

the endorsed industry competency standards. The

onus is on the student to provide sucient evidence

to satisy the requirements o current competency.

Evidence could include;

Subject Outlines rom previous study

Resume(Personal)

Position Description that can be veried

Reerence rom ormer employers that can be

contacted

Testimonials rom clients

Work samples

Relevant lie experience,

Relevant work experience


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assEssing prior lEarningWhen assessing prior learning, SELMAR shall at all

times ensure that the evidence supplied is as per

training package requirements;

authentic (the students own work)

valid (directly related to the current version o the

relevant endorsed unit o competency)

reliable (shows that the applicant consistently

meets the endorsed unit o competency)

current (refects the students current ability to

perorm the aspect o the work covered by the

endorsed unit o competency)

sucient (covers the ull range o elements/

knowledge & skills in the relevant unit o

competency and addresses the our dimensions

o competency, namely task skills, task

management skills, contingency management

skills, and job/role environment skills).

assEssor QualiFicationsSELMAR shall at all times ensure that SATS completing

assessment or prior learning have completed a

Certicate IV in Training & Assessment TAA40104 OR

equivalent assessing units , and:

Have the relevant vocational competencies.

Have the necessary training and assessment

competencies as determined by the National

Quality Council or its successors

procEss For crEdittransFErSELMAR will recognise AQF qualications and

Statements o Attainments awarded by other

Registered Training Organisations and provide studentswith reasonable arrangements or the processing and

assessment o these qualications within the AQTF

guidelines.

Students are advised o Credit Transer prior to

enrolment.

Students must complete a Credit Transer

Request orm SMF10 and submit authenticated

detailed supporting documents to reception.

Applications or Credit should be lodged prior to

commencing study.

Head o Departments will assess the evidence

against mapping documents rom relevant

training packages and advise the applicant o the

outcome o their application within 10 working

days o the application being received.

Any ees applicable or Credit Transers/ RPL

Assessments will be determined through

SELMAR ees and charges policy.

Administration Department will enter a Credit

Transer outcome into Student Management

System against the student and produce a

student timetable (i applicable).

Trainers will enter a Credit Transer outcome onto

student training plans where applicable.

Students will sign a record o Credit Transer to

indicate their understanding o the outcome, a

copy o which will be placed on the students le.



procEss For rEcognitionoF prior lEarningSELMAR will recognise and assess a candidates skills

and knowledge (oten gained over many years o work)

with ormal competencies as outlined in the trainingpackage and AQTF guidelines.

Students meets with a SATS to discuss the RPL

process and student is provided with RPL kit or

relevant qualication.

Any ees applicable or Credit Transers/ RPL

Assessments will be determined through

SELMAR ees and charges policy.

During the RPL process the applicant will

complete the relevant inormation and meetwith the SATS as required to provide sucient

evidence to satisy the competency.

All international documents submitted must be

accompanied by certied English translation.

SATS will assess the evidence against

competency requirements as per the training

package and conrm i RPL is granted.

Gap training may be recommended i necessary

by the SATS to address any shortcomings.

Administration Department will enter PRL

outcome into Student Management System

against the student and produce a student

timetable (i applicable) and Statement o

Attainment.

All students must sign a record o RPL granted

and a copy will be placed on the students le.

Students who are dissatised with the outcome o

an application or Credit Transer or RPL can access

SELMAR Institutes Assessment Appeals Procedure

SMP 17.

guidElinEs spEciFicto intErnationalstudEnts studyingon a studEnt visaWhere Credit Transer or RPL is granted beore the

issue o a visa, the new course duration (shortened

by Credit Transer or RPL) will be indicated on the

Conrmation o Enrolment (CoE) issued or that

student. Where Credit Transer or RPL is granted ater

the issue o a visa, the reduction in course duration will

be reported via PRISMS within 10 working days and a

new CoE will be issued to the student.


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Assessment is an integral part o being awarded a

qualication or statement o attainment. Vocational

based training and assessment uses a competency

based model o assessment. Competency based

assessment is governed by the assessment standards

within the (AQTF) Australian Quality Training Framework

and the AQF (Australian Qualications Framework).

SELMAR Institute o Education delivers training and

assessment using the principles o competencybased training and assessment. SELMAR Institute

o Education ensures all assessment is conducted

according the Principles o Assessment (assessment

must be valid, reliable, air & fexible) and Rules

o Evidence (evidence collected to demonstrate

competency must be valid, authentic, current &

sucient) as specied in the AQTF.

SELMAR is committed to transparent assessment

processes and outcomes that are clearly explained

to assessors and students in order to minimise

the likelihood o assessor error and student

misunderstanding. However, where a student

disagrees with their assessment result they can access

the assessment appeals process outlined in this policy.

principlEs oF assEssmEntStudents are assessed through a wide range o tasks/

activities to ensure reliability and validity o assessment.

This ensures that a student is assessed on their

ability to perorm the task(s) to industry standards.

Assessments used by SELMAR Institute o Education

are regularly validated to ensure they meet the ollowing

principles:

Valid assess the criteria/outcomes as specied

by the unit o competency and Assessment

Guidelines within the relevant Training Package.

Reliable - consistent rom learner to learner,

context to context and assessor to assessor.

Flexible - appropriate to a range o delivery

modes, sites and learner needs.

Fair do not disadvantage any individual or group

o learners.

assEssmEnt mEthodsTo ensure that we cater or a variety o learning styles

and student needs and gather sucient evidence on

which to base an assessment decision, a range o

assessment methods may be used to gather dierent

assessment evidence. Assessment methods include

but are not limited to:

Practical demonstration o skills

Short written tests and exercises

Observation o processes

On the job tasks at clinic or work experience/ work

placement

Projects and written assessments

Oral questioning

Log books

Simulation experiences

Written Assessments

ASSeSSmentS



assEssmEnt EvidEncEUnder the rules o competency based assessment

evidence is gathered by the trainer in conjunction with

the student and assessed against the criteria o the

unit(s).

Evidence gathered in support o competency must be:

Valid an appropriate orm o evidence to assess

the requirements o the unit.

Authentic the genuine work o the student.

Reer to the policy on the Detection and

Prevention o Plagiarism and Cheating (Policy

SMP 2) or guidance on ensuring assessment

evidence is authentic.

Sucient enough evidence, gathered on a

number o occasions to satisy the requirements

o the unit.

Current recent enough to refect the students

present knowledge and skill.

Assessment or a whole unit or cluster o units is

generally a combination o several o the above

methods. Students are advised o assessment

methods and requirements in advance and any

special needs a student may have are considered.

Assessment criteria are detailed in units, student

learning guides and workbooks provided to students.

Due dates o assessment are provided to students

by their trainer. I a student is unable to submit an

assessment task on time, this must be discussed with

the assessor prior to the due date. Extensions will only

be granted by the trainer in extenuating circumstances.

submission oFassEssmEntsAll written assessments must be submitted in

hardcopy to SATS with an Assessment Coversheet

(SMF 29) attached.

Students must keep a copy o all written assessments

that are handed in. SELMAR Institute o Education

accepts no responsibility or lost written assessments

and will not return originals to the students.

assEssmEnt appEalsAll students have the right to have an assessment

decision reviewed i they do not agree with the result.

Beore requesting a ormal review it is recommended

that students discuss their concerns with their trainer. I

this does not resolve the concern the student can lodgea ormal appeal request.

The student must lodge a ormal appeal request in

writing or email, clearly stating the grounds o the

appeal. The appeal should be directed to the Head

o Department and must be made within two weeks

o results being posted or no appeal process will be

entered into.

I the Head o Department believes a review o a

students result is warranted, a review panel will beormed comprising the trainer, the Head o VET and

two neutral qualied assessors (one internal and one

external). The student will be notied within 14 days o

the result o their appeal by email. The result is nal.

The review panel may suggest that a student sit or a

supplementary assessment or exam, depending on the

cause o ailure.

I the student ails the supplementary assessment,

a Not Yet Competent result will be shown or thatassessment or module. This result is nal and no urther

appeal process can be entered into.


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AttendAnce policYSELMAR Institute o Education is required under theESOS National Code 2007 to monitor the attendance

o international students and notiy the Department

o Education, Employment and Workplace Relations

(DEEWR) i a students attendance alls below 80%

o the scheduled contact hours or a course. Failure

to maintain satisactory attendance may result in the

cancellation o a students visa.

SELMAR Institute o Education monitors the

attendance o all international students in all courses.Attendance is calculated as the percentage o the

course scheduled contact hours or which a student

is present and recorded as present by the trainer on

the Attendance Record. Details o scheduled contact

hours or individual courses are available in the specic

Course Inormation.

A student who has missed 15% o the scheduled

course contact hours in one term (10 week study

period), or who has been absent or more than ve

consecutive days without approval will be sent an At

Risk Attendance Notication Letter (SMF14) advising

them o their current attendance status and requesting

that they make a counselling appointment with the

course coordinator to discuss the reasons or the

absences.

Details o counselling sessions and support given to

a student to assist them to improve their attendance

will be documented on a Student Support/Intervention

Record (SMF 10) and kept on the students le.

A student who has missed more than 20% o the

scheduled course contact hours in one term (10 week

study period) will be sent an Intention to Report Letter

(SMF15) advising that they have missed more that

20% o scheduled course contact hours and notiying

the student o SELMAR Institute o Educations

intention to report them to DEEWR or unsatisactory

attendance. The Intention to Report Letter (SMF15)

will inorm students that they have 20 working daysto access SELMAR Institute o Educations appeals

process should they wish to appeal against the

decision to report.

A student will not be reported until the outcome o anyappeal has been nalised and the appeal has been

unsuccessul. The student will maintain their enrolment

throughout the appeals process.

SELMAR Institute o Education will report the student to

DEEWR through PRISMS within 5 days o the 20 day

period to lodge an appeal elapsing (where no appeal

has been lodged), or within 5 days o an unsuccessul

appeal being nalised.

Under the National Code 2007, SELMAR Institute oEducation may exercise discretion in not reporting a

student where the ollowing circumstances apply:

For Vocational Education and Training Courses (VET

courses)

evidenceofcompassionateandcompelling

circumstances exist (reer to SMP 8

Satisactory Course Progress Policy or a

denition o what constitutes compassionate

and compelling circumstances) and

thestudentismaintainingsatisfactorycourse

progress (reer to policy SMP 8 Satisactory

Course Progress Policy or a denition o what

constitutes satisactory progress) and

thestudenthasnotmissedmorethat30%of

the scheduled contact hours or the course.

For ELICOS courses

evidenceofcompassionateandcompelling

circumstances exist (reer to SMP 8

Satisactory Course Progress Policy or a

denition o what constitutes compassionate

and compelling circumstances) and

thestudenthasnotmissedmorethat30%of

the scheduled contact hours or the course.



attEndancE monitoring procEdurEs

Students are required to carry and display Photo ID

cards at all times on campus or security and to assist

with student identication.

The trainer o each class will record the attendance

o all students on the Attendance Record within 15

minutes o the class commencing. Students will be

required to sign in on the Attendance Record.

Trainers will enter the Student Attendance Record datainto WiseNET daily at the end o each class. Fortnightly,

attendance reports will be run through WiseNET by

Student Administration to identiy any student who has

missed 5 consecutive days without approval or who

has been marked absent or 15% o the scheduled

contact hours or the course. The purpose o this

ortnightly monitoring is to identiy students at risk o

alling below the 80% attendance requirement or each

term (10 week study period) so that early support and

intervention can be put in place.

holidays

Students should only take holidays or other leave

during term breaks. These are notied on the web site,

currently calendars are provided out to 2012. Students

are advised not to take holidays that will impact on

academic progress or their attendance.


19/4819 //V5 -16.11.11

VAriAtionto enrolmentdEFErring, suspEnding or cancElling

Student enrolment can be deerred, suspended

or cancelled in limited circumstances by SELMAR

Institute o Education or by the student. When deerral,

suspension or cancellation o enrolment is initiated

by the Institute, students have the right to appeal the

decision.

International students should be advised that their

visa may be aected by a deerral, suspension or

cancellation o their enrolment.

dEFinitions

Deerral

postponement o commencement o course.

Suspension -

temporary postponement o enrolment during course.

Cancellation

cessation o enrolment in course.

Compassionate or compelling circumstances -

generally those circumstances beyond the control

o the student that could have an impact on the

students capacity and/or ability to progress through

a course. Reer page 20 or detail on what constitutes

compassionate and compelling circumstances.

institutE initiatEd dEFErmEnt,

suspEnsion or cancEllation.

SELMAR Institute o Education may suspend a

students enrolment in the ollowing instances:

Studentmisbehaviourasoutlinedinthe

Student Orientation Handbook

Aspartofaninterventionstrategyfor

unsatisactory course progress

Incompassionateandcompelling

circumstances

The length o time a student may have their enrolment

suspended at the initiation o the Institute is at the

discretion o the Head o Campus. A studentsenrolment may not be suspended or more than

one term (10 weeks) without re-assessing the

circumstances that led to the suspension to determine

i they are still applicable. Students will be notied

in writing o the duration o the suspension. Where

suspension has been initiated by the Institute, the

student will also be advised in writing o the the reason

or the suspension.

A student may appeal a suspension decision throughthe Institutes internal complaints and appeals process.

Appeals will be dealt with expeditiously to minimise

any disadvantage to the student in the event that their

appeal is upheld. Students are not permitted to return

to class while the appeal is underway, however, at the

discretion o the Head o Campus, students may be

provided with course material and contact with their

trainer to enable them to continue their studies o-

campus during the appeal process.



SELMAR Institute o Education may cancel a students

enrolment in the ollowing instances:

Studentdemonstratesseriousmisconductas

outlined in the Student Orientation Handbook

Erraticcourseprogress,forexample,

consistent unsatisactory course progress in

non-consecutive semesters or continuous

absence rom scheduled course hours

Nonpaymentofoutstandingfees

In cases where cancellation o the students enrolment

is initiated by the Institute, students will be notied in

writing o the reason or the cancellation and given

20 working days to access the Institutes internal

complaints and appeals process.

In the case o International students, the change inenrolment status will not be reported to DEEWR until

the internal appeals process is completed unless

extenuating circumstances relating to the welare

o the student apply. Once the deerral, suspension

or cancellation is processed, the Institute will notiy

DEEWR via PRISMS.

studEnt initiatEd dEFErral,

suspEnsion or cancEllation

Deerral

International & domestic students may deer

commencement o a course or suspend their

enrolment during their course in the ollowing limited

circumstances:

onthegroundsofcompassionateor

compelling circumstances (at the discretion o

the Institute)

adelayinobtainingastudentvisa(International students)

Students must request a deerral o the

commencement o their course prior to the course

commencing. The request must be made in writing to

Student Services on a Course Variation Form (SMF12).


deerred is at the discretion o the Head o Campus but

may not exceed 2 terms.

In the case o International students, once the deerral

is processed the student will receive a Conrmation o

Enrolment letter and a new Student Agreement (SMF 3)

to refect the new commencement.

Deerral does not entitle the student to a reund.

Suspension

Once a course has commenced, students may request

a suspension o their enrolment on the grounds o

compelling or compassionate circumstances. Students

must submit a Course Variation Form (SMF12) to

Student Services with documentation attached to

support their claim o compelling or compassionate

circumstances. The granting o a suspension o

enrolment is at the discretion o the Institute.


suspended is at the discretion o the Head o Campus

and will depend on the individual circumstances.

Suspensions o more than 2 terms will not be granted

without a re-assessment o the circumstances.

Suspension does not entitle the student to a reund.

Cancellation

Students who wish to cancel enrolment in their course

must obtain approval rom SELMAR Institute o

Education.Students must request to cancel their enrolment in

writing to Student Services on a Course Variation Form

(SMF12). International students transerring to another

training provider must complete a Provider Transer

Request Form (SMF5) and submit it, together with all

supporting documentation, to Student Services.

The Head o Campus will decide the outcome o the

students request or cancellation.

I the student requests a reund, the Reund Policy International (SMP3) or Domestic (SMP4) will apply.

For international students, once the deerral or

cancellation is processed, the nominated student

services sta member will notiy DEEWR via PRISMS


21/4821 //V5 -16.11.11

assEssing and rEcording studEnt

rEQuEsts to dEFEr or suspEnd.

The Head o Campus is responsible or approving

student initiated deerrals and suspension.

In assessing the request the Head o Campus will

consider:

theevidenceprovidedbythestudentto

demonstrate compelling or compassionate

circumstances

theimpactthesecircumstancesmayhaveon

the ability o the student to continue with their

studies

theimpactthesecircumstancemayhave

on the ability o the student to complete the

course within the expected duration o study

specied on the CoE. (International students)

thedurationofthesuspensionrequested supportoptionsavailabletothestudent(e.g.

counselling, temporary reduction in course

load)

Students will be advised in writing o the outcome o

their request or a deerral or suspension. I a student

is dissatised with the outcome o a request they can

access the complaints and appeals process.

All documentation relating to the assessment

and outcome o student deerral, suspension andcancellation applications will be kept in the students

le. All discussions undertaken with the student during

the processing o the application must be recorded on

WiseNet.

Students are advised to retain their original documents

(eg. medical certicates, police Statements) or their

own records and submit copies with applications

or deerment, suspension or cancellation. SELMAR

Institute may ask to see the original documents.



2010 2011

New Years Day 1 January 3 January

Australia Day 26 January 26 January

Labour Day 8 March 14 March

Good Friday 2 April 22 April

Easter Saturday 3 April 23 April

Easter Monday 5 April 25 April

Anzac Day Holiday 26 April 26 April

Queens Birthday 14 June 13 June

Melbourne Cup Day 2 November 1 November

Christmas Day Holiday 27 December 26 December

Boxing Day Holiday 28 December 27 December

pu

blich

olidAYS

Open Monday to Friday except Public Holidays.Closed or Christmas vacation between

18/12/2010 and 31/12/2010 and17/12/2011 and 31/12/2011


23/4823 //V5 -16.11.11

heAlth& SAfetY

Your health and saety while studying and training is our

highest priority. We aim to provide a sae and healthy

environment that minimises the risk o accident. While

we take every care with the saety o our venues, you

also have a role to play.

Responsibility o students:

a) Follow all saety rules;

b) Report unsae conditions and practices to

the trainer and/or Administration sta; and

c) Learn and study in a way that maintains

your saety and that o ellow students.

drugs and alcohol

SELMAR Institute o Education provides a learning/

training environment which aims to ensure the health,

saety, respect and productivity o all students. The

use o drugs and alcohol may impair an individuals

capacity to learn saely, eciently and with respect

or other students. The use o such substances may

result in the risk o injury or a threat to your wellbeing

or that o other parties. Our policy is that no student

is to attend the campus while under the infuence o

alcohol or drugs. Every student, academic and sta

member is entitled to enjoy such a sae and respectul

environment. Breaching this policy can result in

termination o studies.

prEscription drugs and mEdication

Nothing within our Drugs and Alcohol policy prohibits

the use o prescription pharmaceuticals. You should

check with your Doctor that your prescription does not

impair your study perormance or put you or others at

risk.

h



AcAdemicprogreSS

K

ovErviEw

SELMAR Institute o Education monitors, records and

assesses the progress o each student at the end o

each study period against the expected duration o the

course as specied in the students Conrmation o

Enrolment (CoE). A study period is dened as one 10

week term o study.

Satisactory course progress is achieved when a

student successully completes the assessment

requirements o each unit or group o units within the

timerame specied or that part o the course in the

Course Inormation.

Where a student is identied as being at risk o not

making satisactory course progress, SELMAR will

contact the student and arrange counselling with the

Course Coordinator to implement appropriate support/

intervention strategies.

A student who ails to achieve satisactory course

progress in two consecutive terms will be reported

to the Department o Education, Employment and

Workplace Relations, which will result in cancellation

o the students CoE. This may result in cancellation o

the Students visa. Prior to any report being made, a

support/intervention strategy will have been put in place

and the student will have had the opportunity to appeal

the decision to report them.

Students are responsible or ensuring that they

successully complete sucient subjects in order to

complete the original course o enrolment within the

original timerame. It is a students responsibility to

know, understand and comply with visa requirements.

monitoring procEdurEs

Student work is assessed by the trainer who

orwards a summary o the outcomes or each unit

to Student Administration. Unit outcomes or each

student are progressively entered on to the Wise.

NET student record system by student administration

sta throughout the term. (For more inormation on

Competency based assessment reer to the inormation

on assessment in this Handbook.)

An Academic Progress Report is run at the end o

every term which identies any student who has ailed

to successully complete any unit requirements, as

specied by the course inormation or that term. This

report will be used by the Head o VET to fag students

potentially at risk o not achieving satisactory course

progress. In addition to the Academic Progress Report,

the Head o VET may also speak with the course trainer

and the student to assess whether the student is at

risk o not achieving satisactory course progress. The

Academic Progress Report is available to the Head oVET two weeks ater the end o each term, by which

time all results or that term should have been entered.

for internAtionAl StudentS


25/4825 //V5 -16.11.11

intErvEntion stratEgiEs

For studEnts at risk

Any student assessed as being at

risk o not achieving satisactory

course progress will be contacted

in writing by the Head o VET. The

Student will be asked to make an

appointment or counselling on their

course progress with the Course

Coordinator.

In consultation with the student,

the Course Coordinator will

establish a program o support/

intervention strategies to help the

student achieve satisactory course

progress. Support/interventionstrategies will be determined on a

case-by-case basis and will take

into account the students results,

attendance records, and any

previously implemented intervention

strategies.

Support/intervention strategies may

include any combination o those

listed below:English language support

or oral and written

comprehension.

Assistance with academic

skills such as essay & report

writing, meeting assessment

requirements and research

skills.

Attending a study group.

Counselling with a Student

Services Ocer or

assistance with personal

issues aecting course

progress.

Opportunity or

reassessment.

Changing courses.

Mentoring by the teacher or

nominated student.

Reerral to external

organisation or assistance.

Reduction in course load.

The implementation o a support/intervention strategy may be

requested by a trainer or student

prior to the end o term i concerns

are held about the students course

progress. The Course Coordinator

will consider any request or

support/intervention and determine

whether it is appropriate at that

time.

A summary o the support/

intervention strategy to be

implemented will be recorded on

the Student Support/Intervention

Record (SMF10) and included in

the students le by the Course

Coordinator. Regular, notes

documenting the ongoing strategy

will also be recorded on the

Student Support/Intervention

Record (SMF10) and added to the

students le by the sta member

responsible or implementing the

support/intervention strategy.

A student will not be reported or

unsatisactory progress until ater

a support/intervention strategy has

been implemented and enough

time has been allowed or thestrategy to run its course.

unsatisFactory

coursE progrEss

Unsatisactory progress is dened

as a student ailing to successully

complete or demonstrate

competency in at least 50% o

the course requirements in that

study period. Specic course

requirements are detailed in the

relevant course inormation.

Where a student is assessed

as having made unsatisactorily

progress or two consecutive

study periods SELMAR Institute o

Education will report the student

to the Secretary o the Departmento Education, Employment and

Workplace Relations (DEEWR )

through PRISMS and the students

Conrmation o Enrolment (CoE) will

be cancelled. This may also result

in cancellation o the students visa.



rEporting unsatisFactory

progrEss to dEEwr

Beore making the unsatisactory

course progress report to DEEWR,

SELMAR Institute o Education will

notiy the student in writing o the

intention to report, and advise the

student that they have 20 working

days to lodge an internal appeal

prior being reported.

A student will not be reported until

the outcome o any appeal has

been nalised and the appeal has

been unsuccessul. The student will

maintain their enrolment throughout

the appeals process.

A student may appeal the decision

to report them to DEEWR on the

ollowing grounds:

i. their marks have been

inaccurately recorded or calculated,

ii. compassionate or compelling

circumstances apply, or

iii. An intervention strategy or

other policies have not been

implemented according to SELMAR

Institute documented policies and

procedures.

Compassionate or compelling

circumstances are generally those

beyond the control o the student

that could have an impact on the

students capacity and/or ability to

progress through a course.

These could include:

Serious illness or injury, where

a medical certicate states

that the student was unable

to attend classes

Bereavement o close amily

members such as parents or

grandparents (where possible

a death certicate should be

provided).

Major political upheaval

or natural disaster in the

home country requiring their

emergency travel and this has

impacted on their studies.

A traumatic experience which

could include but is not

limited to:

Involvement in or witnessing

o an accident or

A crime committed against

the student or

The student has been a

witness to a crime and

this has impacted on the

student (these cases should

be supported by police or

psychologists reports).

SELMAR Institute o

Education being unable to

oer a pre-requisite unit

resulting in a longer than

expected completion date.


report the student to DEEWR within

5 days o the 20 day period to

lodge an appeal elapsing (where no

appeal has been lodged), or within

5 days o an unsuccessul appeal

being nalised.

A student may appeal to

Department o Immigration and

Citizenship (DIAC) against the

cancellation o their visa resulting

rom the report, i they believe they

have not been given access to

the internal appeals process, or

that compassionate or compelling

circumstances were not considered

in SELMAR Institutes decision to

report them.

FurthErinFormationAdvice on the ESOS Act 2000 and

the National Code 2007

contact the ESOS Helpline on:

02 6240 5069 or by email at:[email protected].

Comprehensive inormation

on the ESOS Act 2000 and

the National Code 2007 is at

aei.dest.gov.au/ESOS.

Advice on visa matters at the DIAC

website: www.immi.gov.au or

contact DIAC on 131 881 or the

cost o a local call anywherein Australia.

Advice on PRISMS contact the

PRISMS helpline at DEST on:

02 6240 7647 or by email at:

[email protected].


27/4827 //V5 -16.11.11

diSciplineAnd terminAtion ofStudieS policYA student may be suspended or expelled rom their

course in the ollowing circumstances:

1. Failure to uphold and maintain the SELMAR

Institute o Education policies and regulations as

set out in the Student Handbook2. Breach o the Drug and Alcohol Policy

3. Sexual harassment o another student or

sta member

4. Plagiarism

5. Misconduct that may place another student or

sta member in ear o his/her saety, e.g. violence

and/or abuse, or through continued disruptive

behaviour restricting a trainer or class o students

rom maintaining a learning environment

6. Cheating in an exam which has been reported by

his/her trainer

7. Non payment o ees courses are to be paid

strictly in accordance with the SELMAR Institute o

Education enrolment terms and conditions

8. A student shall have the right o appeal against a

determination o the Head o VET or suspension

or expulsion. Such notice must be received in

writing within seven days o the determination

9. Students perorming their practical work in the

workplace are expected to wear SELMAR Institute

o Education uniorm or appropriate attire as stated

in their placement/work experience handbook.

Students are to behave proessionally at all times.

Any student may be expelled or suspended rom

his/her Clinic training or work placement i he/she

comprises the saety and well being o any patient

or client through unproessional behaviour

or attitude.

Expulsion policySELMAR Institute o Education reserves the right to

expel any student who breaches the Code o Conduct

and its associated rules or the Code o Academic

Conduct.

A warning letter will be issued to any student who

breaches the Code o Conduct. Copies o warning

letters may be orwarded to parents / guardians /

agents. In the case o Academic misconduct e.g.

a student is caught cheating, the student will be

expelled rom SELMAR Institute o Education.

Upon expulsion all tuition ees and any other monies

paid to the SELMAR Institute o Education will be

oreited in ull.

Upon expulsion students on a student visa will be

reported to DIAC or discontinuing their course, and the

reason will be shown as expulsion.



refund p licYSELMAR Institute o Education is committed to the air and

transparent application o ees and charges, including the

processing o reunds. Local and international students are

provided with details o all ees and charges and copies o the

relevant reund policy prior to enrolment.

dEFinitions

Enrolment ee an administration ee charged or processing

enrolment applications non reundable except where

SELMAR has cancelled a course. Dual qualication

enrolments have an enrolment ee or each qualication.

Materials ee a charge to cover the cost o manuals or other

materials required by the student or a specic course. These

items remain the property o the student.

Tuition ee the ee or the delivery o the training.

Course ee the ull ee charged or a course which is

inclusive o Enrolment Fee, Tuition Fee and where applicable,

Materials Fee.

q


29/4829 //V5 -16.11.11

This policy outlines the circumstances in which a localstudent may receive a ull or partial reund o their

course ees. Reunds to international students are

addressed in SMP 3 Reunds International.

Full rEFund includingEnrolmEnt FEEWhere SELMAR cancels a course, a ull reund including

enrolment ee will be oered. SELMAR will make everyeort to reschedule the course and oer an alternative

place to the student. The student is not obliged to

accept alternative oers and may seek a ull reund

instead.

Full rEFund ExcludingEnrolmEnt FEE

Where a student withdraws rom a course prior tothe course commencement date, a ull reund o the

tuition ee will be provided. The Enrolment Fee is non-

reundable.

Where a student withdraws rom a course within

2 weeks o the course commencement date, a ull

reund o the tuition ee will be provided. The Enrolment

ee is non-reundable.

no rEFundWhere a student withdraws rom a course later than

2 weeks ater the commencement date, no reund will

be provided.

rEFund oF matErials FEEsMaterials Fees may be reunded at the discretion o the

Head o Department where a student cancels beore,

or within 2 weeks o course commencement. The

materials must be returned in re-saleable condition and

the Head o Department will determine whether there is

a possibility o re-selling them to another student beore

oering a reund.

partial rEFund- ExcEptionalcircumstancEsIn exceptional circumstances the Head o Department

may authorise a partial reund or a student who

withdraws 2 weeks ater the course commencement

date. The proportion o ees to be reunded will be at

the discretion o the Head o Department and take into

consideration how much o the course the student has

completed.

Exceptional circumstances are dened as those where

due to illness or injury a student is unable to continue

their studies and would not reasonably be able to

continue ater a 6 month deerment.

applying For a rEFunds

Requests or reunds need to be submitted to theHead o Department in writing and will be approved or

declined within 14 days. Students will be advised o the

decision either by phone or email. Approved reunds

will be paid to the student by electronic unds transer.

These will be processed within 14 days o the decision

outcome.

refund policY for

locAl StudentS



refund policY for

internAtionAl StudentSThis policy addresses reunds or International Students.

For direction regarding reunds or local students reer to

the Reund Policy Domestic Students (SMP 4).

Onshore students are covered by our Overseas Student

Tuition Assurance Scheme (OSTAS). SELMAR Institute

o Education does not accept tuition ees until the

student has arrived in Australia.

Full rEFundsThe tuition ee will be reunded to students in the

ollowing circumstances:

Thecoursedoesnotcommenceonthe

agreed date.

ThecourseceasestobeofferedbySELMAR

Institute o Education

AsanctionhasbeenimposedonSELMAR

Institute o Education and the course cannot

be provided in ull.

The Course Enrolment Fee o AU$150 is nonreundable.

I any o the above occurs, all tuition and other

associated ees will be reunded. Alternatively, the

student may be oered enrolment in an alternative

course at no extra cost. The student reserves the rightto either accept the ull reund amount or a place in

another course.

I SELMAR Institute o Education is no longer in a

position to reund or place the student in an alternative

course, then the Tuition Assurance Scheme (TAS)

ACPET OSTAS will place the student in a suitable

alternative course with another Training Provider at no

extra cost. I ACPET OSTAS cannot place the student in

a suitable course, the ESOS Assurance Fund Managerwill attempt to place the student in a suitable alternative

course or, i this is not possible, the student will be

eligible or a reund as calculated by the Fund Manager.

In the case o a deault caused by SELMAR Institute o

Education, a ull reund will be paid to the person who

has signed the Student Agreement or is indicated as

the person bound by the Student Agreement within

14 days o the occurrence o the deault. In all reund

cases, a statement detailing the total amount received

by SELMAR Institute o Education, including the

nonreundable amount will be provided to the student

(i 18 years o age or older or their legal guardian/parent

i under 18).

rEFund whErE visais rEFusEd

Where a student is unable to obtain a visa, a reund o

the course tuition ee will be provided within 28 days

o the written request. The Course Enrolment ee o

AU$150 is non-reundable.

Where a student is unable to obtain an extension to their

current visa, a reund o the course tuition ee less the

ollowing amounts will apply:

Feesfortuitionservicesalreadyprovidedto

the student by SELMAR Institute o Education.

Prescribedamountsforexpensesincurredby

the SELMAR Institute on behal o the student

or the course.

The Course Enrolment ee o AU$150 is non-reundable.

no rEFundsNo Reund will be granted to students in the ollowing

circumstances:

Astudentprovidesmisleadingorfalse

inormation.

Astudentvisahasbeencancelleddueto

unsatisactory academic perormance.

Astudentwithdrawsonorafterthecourse

start date.

Astudenthasbeenexpelleddueto

misbehaviour.

Astudentabandonsacoursewithoutformally

cancelling his/her enrolment directly with

SELMAR Institute o Education.

In the case o course abandonment, the student will

be liable or agreed ees until the withdrawal process is

complete.


31/4831 //V5 -16.11.11

SELMAR Institute o Education is committed to

integrating Access and Equity principles within all the

services that we provide. All sta recognise the rights o

Students/Clients and provide inormation, advice and

support that is consistent with our Core Business Values.

SELMAR Institute o Education will endeavour to ensure

the establishment o non-discriminatory selection

procedures that encourage air access or members o

under-represented groups. The only criteria or selection

are those stated under Entry Requirements in the

program documentation.

Learning Materials will be presented in a ormat that

enables Students to access the inormation, regardless

o their location. The learning materials may also be

produced in other ormats or those Students who are

unable to use the original ormat. For example learningand assessment resources may be provided online or

those Students in regional areas.

Inormation presented in learning materials will be

presented in a manner that celebrates cultural diversity.

For example, case studies may be included in the

learning materials that represent the cultural diversity

o Australia.

SELMAR Institute o Education will provide Students with

a variety o options or demonstrating how they meet therequired competencies. SELMAR Institute o Education

will negotiate an appropriate assessment option or

Students with a disability.

SELMAR Institute o Education will consider alternative

learning options to cater or Students with varying time

requirements.

complaints handling

and rEsolutionSELMAR Institute o Education is committed to

developing and maintaining an eective, timely, air and

equitable complaints handling system which is easily

accessible and oered to complainants at no charge.

SELMAR Institute o Education aims to:

Develop a culture that views complaints as an

opportunity to improve the business and how it

operates;

Set in place a complaints handling and resolution

procedure that is student ocused and helps the

business to prevent complaints rom recurring;

Ensure that any complaints are resolved promptly,

objectively and with sensitivity and with complete

condentiality;

Ensure that the views o each complainant and

respondent are respected and that any party to a

complaint is not discriminated against nor victimised;

Ensure that there is a consistent response to

complaints.

It is SELMAR Institute o Education policy to respond

promptly and eectively to individual cases o

dissatisaction by utilising the procedure set out in this

document.

AcceSSAndequitYiSSueS



dEFinition oF complaintA complaint can be dened as a Students expression

o dissatisaction with any aspect o SELMAR Institute

o Education services and activities including, among

other things:

The enrolment, induction/orientation process;

The quality o training or assessment provided;

Access to personal records;

The way someone has been treated.

A complaint is not about an assessment result.

Students who wish to have an assessment decision

reviewed should reer to the assessment appeals

section o this Handbook.

bEForE an issuE bEcomEsa Formal complaintStudents are encouraged, wherever possible, to resolve

concerns or diculties directly with the person(s)

concerned. Student Services are available to assist

Students to resolve their issues at this level.

procEdurEThis procedure is designed to be utilised by students

who wish to lodge a ormal complaint. Where a Student

lodges a ormal complaint, their enrolment will be

maintained throughout the process, although this does

not necessarily mean they must remain in class. There

is no cost or a Student to lodge a complaint or an

internal appeal. All records about the complaint will be

retained on the students le or at least 5 years.

At any stage in the complaints process, the student orother party may be accompanied and assisted by a

support person.

stagE onE:

Complaints must be lodged in writing to the Student

Services Ocer who will ll in a Complaint Handling

Record (SMF1). Complaints may only be lodged

by individual students. Receipt o all complaints will

be acknowledged in writing within 5 days and the

complaints process will commence within 10 days o

the receipt o the complaint.

The Student Services Ocer or their nominee will

then, i necessary, seek to clariy the outcome that the

Student hopes to achieve. At this time the student will

be provided with an opportunity to ormally present

his or her case. The RTO representative will then

endeavour to resolve the complaint within 20 working

days and will provide the student with a written

statement o the outcome, including details o steps to

be taken to address the complaint and reasons or thedecision.

stagE two:

I the Student is dissatised with the outcome o the

complaint, they may appeal the decision reached in

Stage One by writing to the Head o Vet within 15 days

o receiving the written statement o the outcome o

Stage One. The Head o Vet will appoint a person who

was not involved in the original decision to consult with

the Student and other relevant parties. Where possiblesuch consultations should take the orm o ace-to-ace

interviews so that the Student has an opportunity to

ormally present their case.

Once the Head o Vet receives a report on the

consultation proceedings, they will make a decision

regarding the appeal. The student will be advised in

writing o the outcome o their appeal, including details

o any steps to be taken to address the complaint and

reasons or the decision.

I the outcome o the internal appeals process is

avourable to the student, SELMAR Institute o

Education will implement any decision and/or corrective

and preventative actions required.

stagE thrEE:

I the Student is dissatised with the outcome o the

Stage Two appeal, SELMAR Institute o Education will

reer the student to the Australian Council or Private

Education and Training (ACPET). (www.acpet.edu.au03 9416 1355) The Student may apply through ACPET

to have the complaint reviewed by an independent legal

practitioner.

SELMAR Institute o Education agrees to be bound

by the independent external reviewers decision and

will implement any decision and/or corrective and

preventative actions required.

The outcome o the external review will be reerred to

the Weekly Operations Meetings or prompt action.SELMAR Institute o Education grievance procedures

do not inhibit a Students right to pursue other legal

remedies.


33/4833 //V5 -16.11.11

SexuAl

hArASSment

1. SELMAR Institute o Education is committed

to ensuring that its work, teaching, learning

and assessment environments are ree rom

sexual harassment. Sexual harassment will

not be tolerated under any circumstances,

and disciplinary action will be taken against

any student who breaches this policy. Sexualharassment in education is illegal under the

The Sex Discrimination Act 1984. Some orms

may constitute a criminal oence (e.g. indecent

exposure, sexual assault, stalking).

2. Sexual harassment is any unwanted, unwelcome

or uninvited behaviour o a sexual nature, which

makes a person eel humiliated, intimidated or

oended. Sexual harassment can occur betweenmen and women; women and other women; men

and other men.

3. bEhaviour which doEs not constitutE

sExual harassmEnt

Behaviour based on mutual attraction, riendship

or respect and that which is consensual, welcome

and reciprocated, does not constitute sexual

harassment. Behaviour may become sexual

harassment i these circumstances change.

4. complaints oF sExual harassmEnt:

All complaints are to be directed immediately to the

Head o VET. All complaints o sexual harassmentwill be treated seriously, investigated promptly,

impartially, condentially and in accordance

with the principles o natural justice. I sexual

harassment is ound to have occurred, action

will be taken to stop the behaviour immediately.

Counselling may be oered to the complainant

and/or the oender and, depending on the

seriousness o the case, appropriate disciplinary

action (which may include suspension rom

classes and/or expulsion rom SELMAR Institute

o Education) will be taken. Sexual harassment

involving a crime will be reported to the police.



plAgiAriSmdEFinitionPlagiarism is dened as the use o someone elses work without acknowledgement. Plagiarism is a orm o

cheating and cheating is an action which benets no-one. It may result in either ailure o the competency, or i it is

a repeated oence, exclusion rom the course o study

plagiarism can includE:

8 Copying someone elses assignment or exam paper

8 Using inormation which another student has collected without acknowledging it

8 Copying rom a textbook without using an appropriate orm o reerencing

8 Using the ideas or research which you have ound in a textbook without reerencing, even i you have

written those ideas or research ndings into your own words

8 Using electronic dictionaries in lectures and tutorials where denition based knowledge is required.

Whenever you use the thoughts, ideas, research ndings or words o someone else, you must show where those

thoughts, ideas, research ndings or words come rom.

It is thereore essential to learn how to reerence your work in an appropriate manner. I you do not reerence

your work correctly, i.e. i you are ound guilty o plagiarism, the penalties are severe. You may be ailed in a

competency.

The Institute has produced a Reerencing Guide and this is available, ree o charge, rom the Administration oce

and in the library at all times. Students are advised and encouraged to use this Guide or accuracy in reerencing

written assessments.


35/4835 //V5 -16.11.11

intEntional plagiarism is plagiarism which is

deliberate with the intention to deceive e.g. copying

someone elses assignment and passing it o as your

own work; copying large amount o works rom other

sources without acknowledging those sources.

unintEntional plagiarism is plagiarism

which results rom a lack o understanding o the

concept o plagiarism, or a lack o skill in reerencing /

acknowledging sources in your written assessments.

Both intentional and unintentional plagiarism are

breaches o the policy.

Group-work means a project / assignment which is

conducted by a number o students, resulting in a

single piece o assessment or a number o associated

pieces o assessment. Unless authorised or directed by

trainer as part o your assessment, group-work is not

an acceptable excuse or plagiarism.

Collusion involves working with others without

permission to produce work which is then presented as

your own, without acknowledging the input o others.

This includes working together on an assignment

and handing in identical, or very similar, written

assessments.

Collusion is a orm o plagiarism. Students should not

knowingly allow their work to be copied.

studEnts havE a rEsponsibility to:

8 Read, understand and respect the policy on

plagiarism

8 Familiarise themselves with the type o reerencing

required or their competency(s)

8 Avoid all acts which could be considered

plagiarism

8 Seek assistance rom appropriate sources with any

academic writing areas where they are aware

they need more knowledge and skills.

pEnaltiEs For plagiarism,collusion and chEating

8 Each case will be individually assessed

8 The level o intent to deceive, the extent o the

plagiarism and the students history in regard to

plagiarism will be the principle criteria or

determining penalties.

Penalties may include any, or all, o the ollowing:

8 A verbal warning

8 A written warning

8 A permanent note made on the students

academic record

8 Loss o all or part marks or the assessment item

8 Imposing a grade o ail in the class

8 The exclusion o the student rom enrolment in a

particular competency and/or course(s)

8 The exclusion o the student rom SELMAR

Institute o Education



inStituterequirementSN


37/4837 //V5 -16.11.11

accrEditationSELMAR Institute o Education is

a Registered Training Organisation

(RTO121531) all qualications

awarded are nationally recognised

and are in line with the Australian

Qualications Framework (AQF).

SELMAR Institute o Education is

accredited by:

ASQA Australian Skills

Quality Authority

CRICOS Commonwealth Register

o Institutions and Courses or

Overseas Students Department

o Education, Employment and

Workplace Relations (DEEWR).

acpEtSELMAR Institute o Education is

a member o ACPET (Australian

Council or Private Education &

Training), and abides by the Code

o Ethics or private education

providers. ACPET provides

mediation services or students

i required.

intErnationalstudEntscoursEcomplEtionStudents on a student visa must

complete their course within the

original timerame or which the

visa was granted. This is a DIAC

requirement on all visas.

For instance, i a student is studying

or a Diploma course and the

stated duration o that course is 12

months, then the student must nish

the course within the 12 months or

s/he can be reported or not making

academic progress.

local studEntscoursEcomplEtionLocal students should also nish the

course within the original timerame.

Anything longer than the originaltimerame must be agreed in

writing by the Head o Vocational

Education. Local students are

not bound by visa conditions so

arrangements or longer durations

can be made by agreement in

exceptional circumstances.

FEEs

calculation -normal coursEdurationThe cost or the course is quoted

at the time o enrolment. Once

students have paid their enrolment

ees student ees remain the same

or the duration o the course

regardless a price increase during

the course.

paymEnt oF FEEsYou must pay the arranged ees

as per your letter o oer beore

you start your course and continue

to pay your ees in advance. You

may not be able to attend class,

sit examinations or graduate i you

have not paid your eesYou can pay your ees by:

8 Cash

8 BPay

8 Cheque

8 EFTPOS

8 Credit Card

8 Direct Credit

classroomEtiQuEttEWe expect a high standard o

classroom etiquette that includes

mobile phones being turned

o whilst in class and speaking

respectully to all. There is no ood

and drink allowed in classrooms

(with the exception o water bottles).

Students need to keep the noise

down and be respectul o their

ellow students by keeping quiet

in the hallways when classes are

on. Due to the distraction and

disturbance to other students, NO

children or pets are to be brought toclassrooms.

Our policy is that no student may

disrupt the learning environment o

other students and those who do so

will be dealt with promptly.

copyright actSELMAR Institute o Education

complies with the relevant

copyright legislation. Students arereminded that the use o copied

printed material, sotware or other

intellectual property must be

undertaken in compliance with the

Copyright Act. SELMAR Institute

o Education prohibits the use o

any sotware where ownership

cannot be proven and also prohibits

the photocopying o any material

which may inringe copyright laws.

Photocopying any more than 10%

o a document or book is against

the law and heavy penalties may

apply.

Notices outlining legislation

are posted near photocopying

machines.



sEcurityStudents should label all uniorm

items, text books, and any other

equipment that they bring onto

the campus. Valuables, wallets

etc must not be let unattended at

any time.

smoking

rEgulationsFor health, saety and

environmental reasons, SELMAR

Institute o Education has a No

Smoking policy. It is thereore

orbidden to smoke in any area

o the campus other than thedesignated area.

The designated area is along

Nelson Street at the end o the

building. Please use the ash trays

provided.

No smoking is allowed at the ront

o the building in Wellington Street.

EvacuationprocEdurE

Evacuation Floor plans are posted

in each room on each foor detailing

how to leave the building. Each

foor has a Floor Warden (Yellow

Helmet) and a Deputy Floor Warden

(Red Helmet) appointed.

PROCEDURE 24 HRSOn hearing a WhoopWhoop

Whoop alarm, ollow instructions o

Wardens and the trainer and leave

the building via the re exits.

Assembly areas are marked on the

Evacuation Plans be amiliar with

them BEFORE a re alarm goes o!

DO NOT USE LIFTS.

Exterior Assembly

Do not enter the building until the

Fire Brigade declares it sae to

do so.

Excavation drills are carried out

every term (10 weeks)

drEssstandards,gEnEralconduct andrulEs

8 Students are expected todress in an appropriate

manner. SELMAR Institute o

Education prepares students

or employment in varied

industries. Students should

be mindul that they are

being prepared or their work

environment and should dress

accordingly.

8 Students must dress in

SELMAR Institute o Education

uniorm or as requested when

undertaking work experience

or work placement. I dress is

unsatisactory this will result in

a ailure or the competence/module.

8 Whilst on the premises

Chewing gum will not be

allowed.

8 Health laws prohibit smoking in

buildings anywhere. Students

must leave the building i they

wish to smoke and smoke in

the designated area. Smokingdirectly in ront o the buidling

is not permitted.

8 Mobile phones must be turned

o during class. Any phones

ringing during class may be

conscated by the SATS or

the duration o the class and

returned at the end o the

lesson.

8 Health laws prohibit spitting

in buildings and public

places. Spitting is orbidden

on campus. Students ound

spitting will be expelled.


39/4839 //V5 -16.11.11

studEnt

rEsponsibilitiEs

It is the responsibility o the student

to:

8 Attend classes regularly andmaintain satisactory academic

progress

8 Ensure that any personal/

medical circumstances are

discussed with their SATS/

Head o VET as soon as they

become known. Medical

conditions or personal

circumstances or problemswhich have not been declared,

cannot normally be taken

into account in assessing

perormance on the course.

8 To be aware o the correct

time, date and location o

all practical clinics, work

experience/placements,

compulsory excursions, andassessments that he/she is

required to attend.

8 Ensure that all course work,

assessments and portolios o

evidence are in concise and

accurate English and is his/her

own work.

8 To behave in a way that is

respectul o ellow studentsand the sta

8 To take care o the campus by

keeping it clean and tidy and

being careul o the amenities

that are provided or students.

In this way the comortable

environment provided can be

enjoyed by everyone.

humanrEsourcEsovErviEwSta employed by SELMAR

Institute o Education will meet

national principles and standards,industry standards and program

curricula.

New sta must undergo an

induction process to:

8 Familiarise them with the

organisation, its goals and structure

8 Introduce colleagues and

identiy other sta members

8 Familiarise them with premises

and equipment

8 Instruct them regarding

organisational principles and

standards by providing them with a

Trainers handbook

8 Instruct them in organisational

processes and procedures

8 Inorm them o their relevant

responsibilities under the National

Code, the ESOS Act and any

relevant state requirements.

rEsults/gradEsThe terms Competent and Not

Yet Competent are used or

assessment results.



ExpulsionpolicySELMAR Institute o Education

reserves the right to expel any

student who breaches SELMAR

Institute o Education Institute Code

o Conduct and its associated rules.

A warning letter will be issued

to any student who breaches

the Code o Conduct. Copies o

warning letters may be orwarded

to parents / guardians / agents.

However SELMAR Institute

o Education retains the right

to override the warning letter

procedure or any serious breach

o the Code o Conduct and its

associated rules.

Upon expulsion all tuition ees

and any other monies paid to the


be oreited in ull.

Upon expulsion students on a

student visa will be reported to

DIAC or discontinuing their course,

and the reason will be shown as

expulsion.

immigration

laws rEgarding

intErnational

studEnts and

visitors

It is the responsibility o all holders

o visas entering Australia to

become amiliar with, understand

and comply with their visa

requirements. Students in particular

should understand their work

rights and study obligations. Not

understanding these rights and

obligations is no excuse and ailure

to comply may result in the student

having to leave the country.

Department o Immigration o

Citizenship (DIAC):

Tel: 131 881

Operating Hours:

9am 4pm Monday to Friday and

9am 3pm Wednesday.

acts andrEgulationsActs and regulations you should be

aware o:

8 Equal Opportunity Act, 1995

(Vic)

8 Sex Discrimination Act, 1984

(Cth)

8 Sex Discrimination

Amendment Bill, 1995 (Cth)

8 Disability Discrimination Act,

1992 (Cth)

8 Workplace Relations Act, 1996

(Cth)

8 Equal Opportunity or Women

in the Workplace Amendment

Bill, 1999 (Cth)

8 Human Rights and Equal

Opportunity Commission

Act, 1986 (Cth)

8 Racial Discrimination Act, 1975

(Cth)

8 Racial and Religious Tolerance

Act 2001

8 Racial Hatred Act, 1995 (Cth)

8 Education and Training Reorm

Act 2006 (Vic)


41/4841 //V5 -16.11.11

StudentSerViceSN

orientation booklet 2011

Documents