orld lass raining training · 9continually improve and adapt 9determine whether training is...

World-Class Training 5/3/2017

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World-Class Training

Improve Your Training, Improve Your Results: Simple, Yet Effective Ways to Create and Deliver World Class Training

Welcome!Today’s webinar will be starting shortly.

TrainingWORLD-CLASS TRAININGWORLD-CLASS TRAINING

The only thing worse than training your employees and having them leave is

not training them and having them stay.— Henry Ford, Founder, Ford Motor Company

WORLD-CLASS TRAININGWORLD-CLASS TRAINING



Training is the primary means by which you:

EquipEmpowerMotivate



Webinar Overview1. The Big Picture2. The Training Cycle3. Best Practices


What you will learn:How training is related to other parts of your staffing systemHow to discover what needs to be trainedDesigning and assembling the proper materials Evaluating the impact of your training programBest practices and cutting-edge techniques in training program design



BIG PICTUREBIG PICTURE

What is training?A planned and systematic activity designed to help employees acquire knowledge, skills, rules, concepts, or attitudes that result in improved job performance.


Recruiting Hiring Training &Developmen

t

PerformanceReview

Turnover


Recruiting Hiring Training &Developmen

t

PerformanceReview

Turnover




How do you create effective training?What?Who?

Outcomes?


Identify Learning

Need

The Training Cycle

Design Training Program:

Content and Criteria

Deliver Training Program

Evaluate Training Program

A Systematic Approach to Training

Program Development

Develop Learning

Objectives



Identify Learning

Need

The Training CycleA Systematic

Approach to Training Program Development




What to train:Job descriptionsPain points

What are my employees not doing?What are my employees not doing well?What are the root causes of my staff issues?

Who to train:Job descriptionsPerformance evaluations

Identify Learning

Need

The Training CycleA Systematic

Approach to Training Program Development



Identify Learning

Need

The Training Cycle

Develop Learning

Objectives


Program Development


The trainee will . . .be able to use the Aloha POS system to create tables, add guests, and add items to printing bills without errors.

Guidelines for creating learning objectives:Focus on observable behaviorInclude conditions, tools, and/or materialsSpecify standards of performanceTrainee focused

Identify Learning

Need

The Training Cycle

Develop Learning

Objectives


Program Development



Identify Learning

Need

The Training Cycle

Develop Learning

Objectives




Program Development

Identify Learning

Need

The Training Cycle

Develop Learning

Objectives




Program Development



Identify Learning

Need

The Training Cycle

Develop Learning

Objectives





Program Development


Characteristics of effective training delivery:

ClarityVarietyTask-orientedEngages trainees in the learning processEncourages and supports trainee success

Identify Learning

Need

The Training Cycle

Develop Learning

Objectives





Program Development



Identify Learning

Need

The Training Cycle

Develop Learning

Objectives






Program Development


Importance of Training Evaluation:Continually improve and adaptDetermine whether training is achieving its intended goalsGuides time spent on trainingCritical to calculate the return on investment (ROI) for training

LEVEL

04LEVEL

03LEVEL

02LEVEL

01

RESULTSDoes the training program result in meeting your restaurant's goals and objectives?

BEHAVIORDoes the training program cause the desired change in job performance?

LEARNINGDoes the training program help trainees learn the necessary principles, facts, techniques, and attitudes?

REACTIONDo trainees like the training program and do they believe it is useful?



LEVEL

01REACTIONDo trainees like the training program and do they believe it is useful?


Reaction-level example questions:On the whole, this food safety course was a good course.This food safety course was useful.

LEVEL

01REACTIONDo trainees like the training program and do they believe it is useful?



LEVEL

02LEVEL

01




Learning-level example questions:1. Refrigerators should be set to maintain a temperature of ________ or below.

A. 50 °FB. 40 °FC. 32 °F

2. A large pot of food like soup or stew should be ________ before being refrigerated.

A. cooled to 32 °FB. divided into small portionsC. heated to 212 °F

LEVEL

02LEVEL

01





LEVEL

03LEVEL

02LEVEL

01




LEVEL

04LEVEL

03LEVEL

02LEVEL

01

RESULTSDoes the training program result in meeting your restaurant's goals and objectives?




Identify Learning

Need

The Training Cycle

Develop Learning

Objectives






Program Development



BEST PRACTICESBEST PRACTICES

Cultivate a desire to learnDevelop and implement purposeful and systematic training programsShow employees that you value trainingUse training to develop internal talent


Go ModularOrganize your training around tasksProvide the same training across employees for the same tasksLook for ways to get the most out of your content and assessments


Train if Training is the SolutionStart with learning needsAvoid the temptation to train because it’s “been a while” or “it’s time for training”Training without learning needs is likely to fail




Train to ProficiencyMany ways to determine the end of training

Time, content, performanceFocus on performance

Percent correctNumber of errorless trials

Identify Learning

Need

The Training Cycle

Develop Learning

Objectives






Program Development

What are you going to do differently?




Questions


World-Class Training

Improve Your Training, Improve Your Results: Simple, Yet Effective Ways to Create and Deliver World Class Training

orld lass raining training · 9continually improve and adapt 9determine whether training is...

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