Lifts and Escalators

to your service needsOrona full response

ORONA is a leading company in the elevation sector worldwide, with 50 years of experience installing and providing maintenance and modernisation services for lifts and escalators, of all brands and models, covering all market sectors.

Our multibrand* services are delivered by a committed team of highly trained and qualified professionals whose objective is to provide a reliable 24/7/365 service.

Our wide network of service branches across Europe ensures we have the ability to tailor local personalised service plans for each Customer with additional global support. This ensures a rapid and efficient response wherever our Customers are located, minimising the downtime of equipment on site.

Our commitment is to provide a first class service.

Our attitude is full commitment.

*Multibrand refers to non Orona makes of Lifts and Escalators

Orona - UK

• One of the leading company in the elevation sector in UK.

• 50 years of experience in the sector.

• Service coverage of the whole UK.

• Building relationships with Customers and understanding their requirements.

• National team of over 100 specialist, maintence engineers and technicians.

• 2% of revenue invested in R&D.

• Transparency and close communications with out Customers through local Account Management Team and dedicated National Key Account Management.

• Proven multibrand capability, based on extensive thrid party portfolio management and continuous product training.

• National Contact Centre.

• Full understanding of the service requirements for each different market sector (Hospitals, Commercial, Hotels, Offices, etc.).

• We tailor our services to suit individual Customer requirements.

• We have a culture where Customer service is central to all that we do.

• We provide a full range of services on lifts and escalators:

• Preventive and corrective maintenance

• Modernisation

• Replacement

• 24 Hour UK contact centre

Our preventive and corrective maintenance programs ensure maximum uptime availability.

• Equipment-tailored maintenance programs based on technical characteristics, usage and environment.

• Focus on prevention to maximise availability.

• Global standards and quality audits applied.

• Customised service modules that meet the expectations of our Customers across all market sectors.

• Extensive technical competence on all brands and models (multibrand) in the market through continuous training of our service engineers following the Orona competence model –Tm.

• National Technical Support Team and full access to ORONA’s global knowledge base. With more than 50,000 non-Orona units maintained globally, we have proven capacity to provide state of the art training to our engineers in our local and international training facilities.

• Excellent spare parts availability based on efficient local, regional and global stock holdings which ensure quick and efficient responses.

Maintenance

Maintenance for maximum availability

• Preventive and corrective maintenance service packages to suit individual sites & Customer needs.

• Total Lift Care and information transparency through our local and national Account Management Team.

• Out of hours’ management and Customer support.

• Rapid response to passenger release situations.

• Highly trained Customer focused team based in each country “Orona local contact centre”, providing 24/7/365 Customer support.

• Call handling: response time management, resource allocation, workload planning, and entrapment process.

• Data processing: ensuring contracted response times are met, monitoring call closures, isolated lifts communicated with an established escalation process.

• Auto dialler: monitoring system.

Contact Centre

Service Packages

Modernisation

Modernisation drivers: • Performance of lifts and escalators will deteriorate over time.

• New or changing safety standards, legislation and codes recommend updating your lift.

• Accessibility (DDA) of the building in terms of levelling accuracy, buttons and indicators, doors, speed and size of lift cars.

• Asset value of the lift and the building decrease due to age and condition.

• Aesthetic. The most visible part of a lift to users is the lift car and landing doors, which can look out-dated over time.

• Technology is continually evolving. Drive systems can improve travel times and ride quality, and door operators that open and close faster, softer and safer.

• Eco efficiency, with technological advances and improved environmental awareness lifts and escalators have become more efficient, and thus significant energy savings can be achieved.

• Changes that are introduced due to the requirements of a building’s usage.

• Need to increase comfort during travel, noise reduction, etc.

• Obsolescence of existing equipment.

Wide range of solutionsReplacement of certain key elements will extend the life expectancy of lifts and escalators providing optimum performance.

Modernisation Strategy:• Selecting the correct strategy for a particular building is critical.

• To help you make the right decision we will provide a preliminary analysis and diagnosis to determine the most efficient modernisation solution to best suit user needs and the requirements of the building.

• The strategy will depend upon the type of lifts, scope of works, population and use of the lifts and escalators, amongst many other factors…

• The strategy takes into consideration the Customer’s and user’s requirements, landlord’s or owner’s inputs.

• The expected life of the lift and when to replace it is highly dependent on the usage. A high traffic environment such as in the commercial or health sectors might lead to earlier needs for modernisation or replacement.

• Modernisation of all brands and models utilizing Orona equipment or Customer specified third party products.

• Specialised modernisation team with extensive experience in the market, in depth technical knowledge and continuous training on the latest equipment and industry standards.

Replacements

Latest technological developments enhance the value of the liftORONA offers the option of completely replacing a lift with the most technologically advanced products on the market for increased accessibility, safety, energy savings, and ride comfort.

Easy installation with minimum disruption to the building’s day to day activities.

• Products and services endorsed by national and European quality and safety certificates and standards.

• Larger car dimensions maximising the use of available shaft space.

• On-site project management providing an interface between our workforce and the Customer.

• Improved comfort in the travel and traffic management in the building.

• Renewed aesthetics for the lift: wide range of finishes.

• Energy saving through eco-efficient solutions.

• EN 81-70 Accessibility compliance features.

• EN 81-1 & 2 compliance features.

Orona Service Model

In our aim to deliver a continuous service improvement to our Customers, we identify five key factors that form the building blocks of our service offering:

Committed to delivering a continuous service improvement

Local expertise with global support

Multibrand competence development – experience

in working on all models of lifts and escalators

Spare parts supply management

Health & Safety management

Service culture

Orona offers a wealth of market experience and a highly skilled local infrastructure further supported by a global organisation.

• ORONA invests 2% of revenue in product and service innovation.

• Orona Ideo: a benchmark development for research and innovation, amalgamating business, education and research facilities.

• Growing international presence: more than 100 countries install Orona products.

• Own service organisation in 10 European countries.

• Multibrand Technical Assistance Centre for highly qualified support.

• Orona Multibrand Training Centres delivering comprehensive product and service competence development programs.

• Ecoefficient lift and escalators designs.

• Global presence in key European service markets with extensive experience in all sectors.

• More than 11,000 installations in airports, train and subway stations

• More than 15,000 installations in hospitals

• More than 6,000 installations in hotels

• More than 40,000 installations in offices

• More than 100,000 installations in residential

Local expertise and global support

Multibrand technical competence of our engineers is a key factor in achieving the quality of service we are committed to, for all makes and models of lifts and escalators in the market.

The Orona competence model is based on our vast experience achieved through the 50,000 multibrand units within our global service portfolio.

• Highly qualified multibrand engineers.

• Laboratories to design and adapt solutions to monitor multibrand installations.

• Multibrand continuous training. Special training programmes implemented to ensure knowledge of third party and competitors equipment.

• Engineer audits: independently conducted site audits and assessments to measure and maintain a high quality of service.

• NVQ Training Programs: Engineer development and multibrand maintenance guidelines developed to cover all products and technology within the market place.

Multibrand competence development

Spare Parts supply management Spare parts availability is vital to ensure minimum downtime and optimal response to deliver preventative and corrective maintenance.

The Orona spare parts global supply management provides an efficient and reliable process to ensure that essential parts are delivered expediently.

• Orona’s spare parts central storage (SGS)

• SGS central storage point for Orona and multibrand spare parts is located adjacent to our innovation centre and manufacturing plants.

• Ensuring fast and efficient delivery of parts for repair to all customers worldwide.

• Rules and clear processes to ensure that Orona’s parts are available to other suppliers and vice-versa.

• Central and local storage in each country

• Parts delivered within the country in less than 24 hours.

• Stocks: high rotation items held locally.

• Regional warehouses throughout the country.

• Web based spare parts ordering tool (CRC) • Permanent updating of Orona’s web based spare parts tool (CRC) to ensure highly efficient spare parts management.

Health & Safety managementSafety of employees and Customers comes first in ORONA.

• Comprehensive H&S management system with focus on prevention.

• Full assessment of our working procedures for all engineers and managers.

• In house and external continuous training to ensure we exceed compliance with regulations and best practices.

• On site audits.

• Management involvement in all aspects of Health and Safety.

• Care for the wellbeing of our Customers.

Service cultureCustomer satisfaction is at the heart of everything we do. Open communication with our Customers and continuous evaluation of our performance ensures our values are at the forefront of the products and services we provide.

ORONA’s core values define who we are:

• Commitment - Involvement: We know our Customers, their needs, and help them meet their objectives. We commit ourselves to provide our Customers with a long lasting excellent service.

• Trustworthiness: Trust and Reliability We keep our promises and develop long term relationships with our Customers. Our proven results are our best recommendation, you can rely on us.

• Adaptability - Flexibility: We listen to our Customers and focus on providing rapid and effective response to their needs.

Sheffield (ORONA UK HQ)

London

Verwood (South HQ)

Glasgow (SCOTLAND HQ)

Warrington

Birmingham

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ORONA UNITED KINGDOM HQORONA9, Europa ViewSheffield Business ParkSHEFFIELD, South YorkshireS9 1XHTel. 0845 872 51 00orona@orona.co.uk

SCOTLANDORONASuite 6Ellismuir HouseEllismuir WayTannochside ParkUDDINGSTON, GlasgowG71 5PWTel. 01698 80 39 01orona@orona.co.uk

NORTHERN REGIONORONA9, Europa ViewSheffield Business ParkSHEFFIELD, South YorkshireS9 1XHTel. 0845 872 51 00orona@orona.co.uk

ORONA630 Europa BlvdWARRINGTON, CheshireWA5 7YHTel. 0845 872 51 20orona@orona.co.uk

ORONASaturn FacilitiesSpring RoadEttingshallWOLVERHAMPTON, West MidlandsWV4 6JXTel. 0845 872 51 10orona@orona.co.uk

SOUTHERN REGIONORONA4 Brunel CloseEbblake Industrial EstateVERWOOD, DorsetBH31 6BATel. 0845 340 31 00orona@orona.co.uk

ORONAUnit, 12Windmill Business VillageBrooklands CloseSUNBURY-ON-THAMES, MiddlesexTW16 7DYTel. 01932 784128orona@orona.co.uk

Orona United Kingdom offices

www.orona.co.uk

www.orona.co.ukwww.orona-group.com

1 out of every 10 new lifts in Europe is Orona.

More than 100 countries install Orona products.

250,000 lifts worldwide with Orona technology.

1st company in the sector worldwide certified in Eco-design – ISO 14006.

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rona

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