ors presentation - february 21 st 2012
DESCRIPTION
Thinking Differently in Improvement Projects. ORS Presentation - February 21 st 2012. Judith Sawbridge Knowledge Manager Tony Osborne OD Manager SWM Probation Trust. Business Processes. PEOPLE. PROCESSES. RESULTS. The excellence of results achieved by an organisation - PowerPoint PPT PresentationTRANSCRIPT
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ORS Presentation - February 21st 2012
Thinking Differently in Improvement Projects
Judith Sawbridge Knowledge ManagerTony Osborne OD Manager
SWM Probation Trust
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PEOPLE PROCESSES RESULTS
The excellence of results achieved by an organisationis determined by how well the people design, operate
and continuously improve the processes
Business Processes
The EFQM Excellence Model – Extract from ‘The SWM Way’ SWM Probation Trust and Tqmi 2009
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INCREMENTAL
RADICAL
TRANSFORMATIONAL
Thinking Differently
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Thinking Differently
“ Problems cannot be solved by the same level of thinking that
created them…”
Albert Einstein
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Brainstorming
FluencyFree
Association
OriginalityAwareness
Drive
Alex Osborne 1940 + J.P Guildford 1950
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Thinking DifferentlyDivergent & Convergent Thinking
Divergent ThinkingConvergent Thinking
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Thinking Differently1) Step Back
Language shapes our thinking change the language / perspective first…
2) Generate ideasIdea generation tools go for the maximum number
3) Selecting and TestingSelection tools and methods / checklists
4) Piloting and EvaluatingAction planning, follow through, PDSA
NHS Institute for Innovation and Improvement: Thinking Differently 2009 Maher, Plsek, Garrett and Bevan
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PEOPLE PROCESSES RESULTS
The excellence of results achieved by an organisationis determined by how well the people design, operate
and continuously improve the processes
Business Processes
EFQM Excellence Model: TQMI and SWM Probation Trust 2009
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Experience Based Design
Good !
Stop
Idea
* Customer Journeys* Journals
* Photographs* Stories
Experience Based Design NHS Institute for Innovation and Improvement 2009
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Systematic Inventive Thinking• Can we be ‘systematic’ about a ‘creative’
process?
Multiplication
Subtraction
DirectionalityConsolidation
Modification
Experimentation
Segmentation
Allschuller Systematic Inventive Thinking 1940
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Impact
CP BidNew pilot for court to order reducing delay from 21 days to
2 days
BTU TeamFour specific ideas to take
forward:e.g. mobile offices
Ops and Perf.3 difficult issues• Reducing
reoffending• Reducing
budgets• National
Standards
Influences• Staff
consultations• Wider
Problem Solving
• Improvement work generally
BTU RoleHow do we
help people to prepare for innovation
Impact
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Next Steps…
Education
Environment
Courage
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Thinking Differently in Improvement Projects ?
Thank YouJudith Sawbridge Knowledge Manager & Tony Osborne OD Manager
SWM Probation Trust