Annual Report and Outcomes

Good things from 2013

2 3

We are pleased to present our 2013 Workforce & Family Services Annual Report and Outcomes. This report re-flects our commitment to continuously improve service delivery for the people we serve each day throughout the Inland Northwest. Our Corporate Values State-ment includes the following promise: We believe in our accountability to our con-

stituents, each other and ourselves. Our goal is to remain accountable to com-munity stakeholders throughout every facet of service delivery, from point of entry - to person-centered planning - to independence. The input we gather from stakeholders is reported to our board of directors and ultimately used in strategic planning. This report was made possible

with input from more than 500 people throughout eastern Washington and northern Idaho. If you have additional input you would like to offer, please contact Goodwill.

Best,

Clark Brekke

From the President/Chief Executive Officer

Shoshone

Douglas

Grant Adams

Lincoln

Latah Clearwater

LewisNez Perce

Idaho County

FranklinGarfield

Whitman

Asotin

Okanogan

Boundary

Bonner

Ferry

Idaho

Washington

Workforce & Family Services LocationsWashingtonSpokane WFS130 E. Third Avenue Spokane, WA 99202 Phone: 509-462-0513TDD: 509-344-0163Fax: 509-444-4371

Moses Lake WFS789 N. Central DriveMoses Lake, WA 98837Phone: 509-765-9196Fax: 509-765-9164

East Wenatchee WFS620 Grant Road #AEast Wenatchee, WA 98802Phone: 509-884-3694

IdahoCoeur d’ Alene WFS1221 W. Ironwood Drive, Suite 101 Coeur d’ Alene, ID 83814Phone: 208-667-6463 Fax: 208-667-8246

Lewiston WFS307 19th Street, Suite A3Lewiston, ID 83501Phone: 208-743-8285Fax: 208-746-7726

Ponderay-Sandpoint WFS204 Larkspur StreetPonderay, ID 83852Phone: 208-265-1984Fax: 208-265-1983

Moscow WFS201 Warbonnet DriveMoscow, ID 83843Phone: 208-882-9977Fax: 208-882-4373

Working Solutions HubsGoodwill Industries of the Inland Northwest collaborates with Easter Seals Goodwill Northern Rocky Mountain to provide Working Solutions, which assists individuals referred by the Idaho Department of Health & Welfare.

Coeur d’ Alene1221 W. Ironwood Dr., Ste 100Coeur d’ Alene, ID 83814Phone: 208-765-6529 Fax: 208-765-6724

Lewiston102 11th StreetLewiston, ID 83501Phone: 208-746-1690 Fax: 208-746-7359

Where we serve About the Annual Report and Outcomes

The Annual Report and Outcomes high-lights our Workforce & Family Services program results, the satisfaction of our stakeholders, and shares stories of those we served. Our caring and dedicated staff worked hard to help over 6,000 individuals in the communities we serve. We are espe-cially proud of the high satisfaction of our stakeholders. Last year, we surveyed those that participated in our programs, employ-ers that hired our participants and individu-als that supported our programs. We were

very pleased to learn our surveys showed a high level of satisfaction from the way we treat individuals to the knowledge of our staff. This is very important to us!

Going forward, we are committed to expand our programs and continue to strive for excellence. To meet this challenge, we conducted a Community Needs Assessment with the goal of providing relevant and responsive services to our communities. We were able to identify four areas to focus our efforts for future growth: jobs; veterans;

homelessness, poverty and housing; and work skills. We will use this information and these focus areas to plan future expan-sion efforts in our communities.

We hope you enjoy our outcome report and read the stories of the wonderful individuals that participated in our services to change their lives.

Thank you for your support!

Michele Harris

From the Director of Workforce & Family Services

Goodwill Industries of the Inland Northwest is a dynamic organization that is financially strong and mission driven. I am pleased to report our finan-cial outcomes for 2013 and the econom-ic impact within the communities we serve. These financial outcomes have been audited by an independent ac-

counting firm and are in full compliance with federal accounting standards and financial reporting guidelines. Good-will’s financial stability has allowed this organization to serve over 6,000 indi-viduals in 2013 and allowed for future growth in the programs and services of-fered. Contained within this report are

some wonderful success stories from individuals Goodwill has served. These stories are what inspires me to be a part of this wonderful organization.

Sincerely,

Merrilee Downs

From the Chief Financial Officer

4 5

26% 45 to 54 years old

21% 35 to 44 years old

21% 25 to 34 years old

14%16 to 24 years old

10% 55 years and older

6% Unknown or unreported

3% Other

1% Less than one year

to 11 years old

69% White

23% Unknown or unreported

3% Other

3% Native American

1% African American

1% Asian or Pacific Islander

49% Male

48% Female

3% Other/unknown

What we did and who we served What we did and who we served

Number of people served:6,064

$488,748

We provided:

for a total of

Basic assistance and support for

112

Case management and intensive support for

5,432

days of paid on-the-job training

5,487hours of paid on-the-job train-ing for unemployed men and

women in 2013

55,270

Intensive job placement

assistance for

520

reported a history of military service

299

Persons served,

by ethnicity

Persons served,

by gender

Persons served, by age

26%

21%21%

69%

23%

3%1%

3%1%

14%

10%

6%

3%

1%

49% 48%

3%

6 7

You feel better about yourself as a result of this program

4%1%8%33%54%We encouraged you to speak up about things you didn't like

2%2%12%39%45%

Your services fit with what you wanted and needed.

2%3%9%43%43%

We included you in the development of your service plan

1%2%5%39%53%

We had the skills to help you reach your goal(s).

1%2%2%40%55%

Strongly agree

Agree

Agree and disagree equally

Disagree

Strongly disagree

Participant satifaction

How well we performed

We are pleased to report that in 2013, we did not have any formal grievances from our stakeholders.

We assisted you to get the help you needed or wanted.

2%5%12%39%42%We treated you with dignity

and respect.

1%2%6%22%69%

survey results

How well we performed

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8 9

Strongly agree

Agree

Agree and disagree equally

Disagree

Strongly disagree

Referral source

How well we performed

satisfaction survey results

Employer survey results

How well we performed

As it was applicable,

100%of employers we worked with said:

• We provided adequate information during the hiring period.

• We provded adequate information prior to the hire.

• We were responsive to concerns.• We referred a person that could do

the job.• They would use us again, as needed.

The service was provided in a timely manner

The provider was professional and helpful

during the staffing

44% 56%

The information you received from the provider reports helped you plan.

56% 44%

The information you received was easy to understand and use.

The provider was responsive to you or the participant

during the evaluation process.

44% 44%56% 56%

56% 33%

11%

As an adolescent, Gregg regularly partici-pated in outdoor activities such as mountain biking and wake boarding as well as other physically challenging hobbies. As he grew older, he continued to expand his repertoire for adrenaline-inducing endeavors.

While riding his mountain bike, Gregg was involved in an accident, which may have been caused by an inattentive or impaired driver. This left him a partial quadriplegic with minimal use of his upper body.

Gregg has been provided with care and support to pursue his dreams. He has not allowed tragedy to interfere with his life or his goals. He participates in modified wake boarding, snowboarding and murder ball in his manual chair and works out daily. Since being sent to Goodwill by the Department of Vocational Rehabilitation for a vocational assessment, he has flourished. Not only did he successfully complete his assessment in a satisfactory manner with high admiration from job coaches and other participants, but he also started school pursuing a degree in business administration.

During his assessment, Gregg demonstrat-ed a wide range of traits, characteristics, skills and abilities that any future employer would find marketable and would respect. He was continuously positive and had a de-sire to help wherever he could. He was quite goal oriented and did not allow obstacles to hinder him. He displayed leadership quali-ties and had the knowledge and composure to deal properly in stressful situations. He was quite encouraging and displayed confidence, determination and persistence in his overall work ethic and demeanor. He demonstrated excellent retention ability and worked with minimal direction due to self-motivation. He was willing to try new ideas and was always excited to learn new skills.

Through his assessment, Gregg stated that he has come to an understanding of his strengths and what he can do both physically and men-tally in a work setting. He does not have the attitude of “I cannot,” but one of “Let me try and see.” This was inspiring and motivating for other participants going through similar trials and employees who have worked with him.

Marybeth Perry came to Goodwill through Idaho Division of Vocational Rehabilitation in late October to find a part-time job. She didn't think she could work over four hours a day.

Marybeth said that prior to her disabil-ity she had been a typist. After earning a teaching degree, she taught third grade for several years.

When her disability first appeared, Mary-beth had no idea she was ill. Her life spiraled out of control. She had to give up her job. After many years, her doctors found medi-cations that helped control her symptoms. Slowly, she gained control of her health issues.

During the intake process at Goodwill, Ma-rybeth was nervous, fidgety and forgetful. She undervalued herself, giving the appear-ance of low self-esteem.

Marybeth needed coaching and practice before interviewing. At her first practice in-terview, her answers seemed negative. She worked hard with the employment special-ist to come up with truthful, but positively framed answers. Armed with coaching, Marybeth practiced at home.

Marybeth practiced with the employ-ment specialist. She improved steadily but froze when she was asked about herself. Her employment specialist coached her to

take a breath and talk about who she was. After two months of prac-tice, Marybeth paused, took a breath, looked the employment specialist in the eye and spoke about herself positively.

A typist position opened at a land title plant. When it was time for Marybeth’s interview, she felt confident enough to go without the employment specialist. After the interview, Marybeth called the employment specialist. “I didn’t forget anything. And guess what? They asked me to tell them a little about myself,” she said. “I chuckled to myself, took a breath, and I just started talking. It came out right!”

She got the job typing up deeds and other property documents. In spite of her new employer's willingness to ease Marybeth into the job, she quickly transitioned into working eight hours a day.

On Marybeth’s first day of training, she typed up 25 documents. Now she is typing over 100 documents per day.

Marybeth’s supervisor is pleased with her ability to fit in with co-workers, pace of learning and improvement in typing. Marybeth says she loves her job and is so thankful to Goodwill for helping her achieve this long-time goal of finding employment.

Effectiveness

90%of participants received

a viable vocational option as a result of their services.

Efficiency

90%reports completed

within 15 days of completing services .

Access

94%of participants started

services within 15 days of being referred.

Gregg Gilliam

Comprehensive Vocational Evaluations and Employment Planning

Efficiency

55%became employed

within 60 days

Access

89%of participants started job search assistance

within 15 days of being referred

Community Employment Services

Marybeth PerryWorkforce & Family

Services served

520 people in job

placement services

Process that helps an individual learn to choose a viable vocational option and develop employment goals and objectives.

Services and programs with a focus to help someone become employed and retain employment10 11

Employment planning

12 13

Nicole Hassett began services with her employment specialist in Spo-kane in June 2013.

Nicole is a young, single mom who was referred to Goodwill through the Washington Department of Vocation-al Rehabilitation to find her first job.

Nicole and her employment spe-cialist went out almost weekly to meet employers, fill out applications and go on interviews.

Her employment specialist said, “Nicole was my hardest worker, never willing to give up.”

Nicole’s persistence finally paid off when she was hired as a cashier at Sodexo. She waited through three months of uncertainty after a clerical mishap misplaced her back-ground check and clearance.

As much as Nicole wanted the job at Sodexo, she didn't put all her eggs

in one basket. She continued to ap-ply at other companies rather than allow herself to be discouraged.

Nicole's employment specialist said, “I am so proud of Nicole and her character through this process. I know she'll do great at her new job with Sodexo."

I’m very happy and proud of what I accomplished while in the program at Goodwill.

—Anonymous comment from satisfaction survey

Goodwill went above and beyond in every way. Someday I hope to pay back what you have done for me.

—Anonymous comment from satisfaction survey

Luis started off working with Goodwill April 30, 2013. When Luis began working, he said, “I do not care where my job is at. I just need a job where I can bring some income in for my family.”

Luis’s job developer took him to an interview with the head chef at Red Lion. Luis felt positive about the experience, and 11 days later, found himself fill-ing out new hire paperwork.

He called Goodwill and told the staff how excited he was to have a job and how thankful he was for all the assistance through the process of finding work.

When staff at Goodwill followed up with Luis, he stated that he felt that he was moving slowly at work. The job developer contacted Luis’s supervisor, who worked with Luis to make sure he felt comfort-able in his workplace.

Luis continues his work at the Red Lion Hotel as a dishwasher and is so successful that he no longer needs the support of his case worker or Goodwill.

Luis’s self-esteem has grown as he becomes more proud of himself and the work that he does.

Workforce & Family Services served

228people total in Services

Coordination

When Kasey began working with Good-will, he was receiving 24-hour supervision care and in-home support after coming out of the department of corrections custody. Kasey required assistance with meeting all of his basic needs, scheduling and attending doctor’s appointments, remembering to take his medications and working on social skills.

Kasey had a longstanding pattern of impulsive decision making that has made it difficult for him to retain relationships and employment.

Kasey started working with Goodwill in the Service Coordination Program in the spring of 2012. He met with his service coordinator 4.5 hours per month to learn how to access resources in the community and how to be responsible and indepen-dent in his living situation.

Over time, Kasey reduced his need for 24-hour care and dropped down to 22 hours per week of in-home services. Kasey also reduced his need for Service Coordination as he became more inde-pendent in scheduling his appointments, attending community events and looking for employment.

Kasey quickly learned how to advocate for himself. He located an apartment that he qualified for and has been living there

for over one year. He is an ac-tive member in his church and in-volved in all community projects and service events that his church facilitates.

Kasey advocated for a job working for the school district as a score keeper and general assistant for the activities direc-tor by first asking if he could volunteer. He was so helpful and reliable that he was offered a permanent position throughout the school year. He has held this position for the second school year in a row.

In addition, Kasey also found a part-time job working in the food service industry. Kasey works a couple nights a week as a cook and enjoys every second of it. In total, Kasey works or volunteers almost every day of the week.

After just one year of services, Kasey no longer requires the use of medication or regular in-home services. Kasey has mastered his impulsive behavior patterns and is dedicated to keeping his jobs and his commitment to serving his fellow community members. Kasey has learned how to access what he needs and to ask for help when needed. Kasey will soon graduate from the Service Coordina-tion program as he has reached a level of independence that no longer requires oversight from this program.

Services and programs with a focus to help someone become employed and retain employment

Nicole HassettLuis Ortega

Services Coordination helps participants obtain services they need in such areas as health care, education, residential services, social involvement, job training and crisis intervention.

Effectiveness

66%were still employed

after 90 days

Community Employment Services Service Coordination

Kasey Osborne

Growth,Stability

Community Employment

Services Coordination

14 15

Lezlea began with Goodwill Working Solu-tions in August 2011. She had severe cogni-tive issues from a brain infection following surgery. A medical malpractice suit awarded her money, but her funds were running out. She knew she had to find employment.

Prior to her surgery, Lezlea had many professional social work skills, but her cogni-tive issues made it difficult for her to employ short-term memory and follow-through.

Her case manager worked with Lezlea on tracking hours, writing a resume and filling out applications and encouraged Lezlea when she was frustrated and discouraged.

In January 2012, the Hayden Kinder Center hired Lezlea as a part-time para-professional for the remainder of the school year. Her employers were so happy with her that they asked Lezlea to return for the following school year.

Lezlea knew that her off time during sum-mer 2013 would be a perfect time to brush

up on her employment skills and increase her income. Lezlea’s experience with physical and occupational therapy sessions piqued her in-terest in a lifeguard certification class. Lezlea and her case manager worked together to create a plan for the program to pay for her lifeguarding certification.

While attending lifeguarding classes, she also attended classes and met one-on-one with her employment retention specialist to finalize her resume and application and work on her interviewing skills. Additionally, she enrolled in the Beyond Jobs program and met with their career coordinator.

During her lifeguarding class, which began June 13, 2013, both her instructor and the Kroc director asked Lezlea if she planned to apply for the lifeguarding position available at the Kroc. She told them she would and made sure that her application and resume were perfect. When classes were over, she turned them in. Her interview was June 20.

Due to one-on-one work with Goodwill’s Working Solutions and Beyond Jobs pro-grams, Lezlea was confident in her inter-viewing skills but needed interview clothes. Her case manager issued her a voucher, and she purchased an outfit for her interview.

On June 20, this Kroc Center offered Le-zlea the full-time lifeguarding position at the Kroc Center, which carried her through the summer until her Hayden Kinder Cen-ter position re-opened. Additionally, Lezlea is now qualified to teach swim lessons.

Lezlea was open to suggestions made by the Goodwill staff. She never wavered in her determination to move past her barri-ers and frustrations to be independent.

Tina enrolled with Goodwill Working Solutions in October 2012. After losing her husband, Tina felt overwhelmed and unsure of her future. Tina had not worked nor had any recent experience. Despite this, she had a positive attitude and a drive to improve her family’s situation.

One of Tina’s biggest obstacles was a lack of education. Tina did not know how to ob-tain her GED. After completing her intake with her case manager, Tina contacted the

Adult Basic Education Program at North Idaho College. Tina enrolled in GED prepa-ration classes and worked with a Beyond Jobs career coordinator to update her computer skills. Tina studied math and up-dated her Microsoft Office skills through the Goodwill website, GCFLearnfree.org.

Tina now has strong self-confidence, in-creased courage and has grown both per-sonally and professionally. When it would have been easier to give up, she continued to persevere. She became a fixture in our office, attending job readiness classes, utilizing the Career Center and building

relationships with the staff.In April 2013, Tina passed her GED test

with flying colors. Her career coordinator and fellow Working Solutions staff were able to attend her GED graduation. With the help of her employment retention spe-cialist and career coordinator, Tina added her new education status to her resume and sought employment opportunities.

Of course Tina's story does not end there. She was hired to work in a Spokane psychiatric office, promoted to office manager and is now being trained to be a medical assistant to a psychiatric nurse.

Tina DicksenEducation

Working Solutions Working Solutions

Effectiveness

96%retained employment for 30 days

Effectiveness

87%retained employment for 60 days

Effectiveness

83%retained employment for 180 days

Effectiveness

686people were placed into positions working

more than 30 hours per week.

Working Solutions served

3,368 by helping people to

achieve self sufficiency.

Working Solutions helps individuals transition from public assistance to self-sufficiency. Working Solutions helps individuals transition from public assistance to self-sufficiency.

Lezlea Huber

Working Solutions

16 17

Other programs: Mentoring After-School Program for Sucess (MAPS) Supportive Services for Veteran Families (SSVF)

MentoringBricon has been with Mentoring After-School Program for

Success (MAPS) since it began in October 2011. Because of the challenges he experiences with speech, he initially decided that not talking was better than having people not understand him. But during his time with MAPS, Bricon has had a mentor he loves to play soccer with. They talk about life and set goals to-gether. In the MAPS program, Bricon has thrived to the point where he has become a leader and mentor to new attendees.

Bricon’s family has supported his involvement with MAPS. They take outside family events very seriously. They have taken ownership in the program, attending every event and make a point to volunteer their skills to help program staff.

Additionally, they utilize free soccer resources from MAPS and really feel a sense of belonging in the program. Bricon’s mother said, “Thank you for all the joy you and the group give my son, you are priceless.”

Years ago, while working in the corporate world in Portland, Louise, a Marine veteran, experienced a rapid change in her eyesight. Doctors related it to a previously existing medical condition. Surgery followed, but she eventually lost sight in that eye.

Undeterred, Louise’s retirement signaled the time for her to live her dreams. Desiring to live abroad, she moved to Mexico and im-mediately became active in the community of US military veterans living there.

Too quickly, Louise's vision changed again. She quickly packed a few bags, left the rest of her belongings, and returned to the states, where she could access her veteran medical benefits. Louise moved to Spokane because she had lived here previously. She lived in a shelter for a while before moving into the basement of an old acquaintance.

Louise’s eyesight had deteriorated so badly

that she was almost blind. The basement lacked indoor plumbing and heat, and the crumbling cement steps lacked a handrail. This proud, kind, and spunky Marine vet lived in a challenging situation. And then she found Goodwill’s Supportive Services for Veteran Families (SSVF) program.

SSVF helped Louise with the move-in costs to secure an apartment in a senior living complex. She moved in before Christmas.

“I felt like Maria in the ‘Sound of Mu-sic,’” Louise said of the day she received her keys. “I just spun around in a big circle with my arms open wide.”

She finally felt the security and freedom of having her own safe place, where she is able to live independently.

“I am so grateful to Goodwill and the wonderful staff of the SSVF program for helping me get into this wonderful place,” Louise said, as she put away her belongings, and set up a little resting space for her kitty. They are both home now thanks to SSVF.

Bricon

Louise Snare

After school sessions

70

Assisted in maintaining stable housing

22Assisted with community

resources

46

Assisted in finding housing

26

Adult mentor contact hours

457Youth mentee contact hours

765

In 2013, Mentoring After-School Program for

Success (MAPS) had

30mentors to serve

27youth.

SSVF kickoff:

Nov. 1, 2013

MAPS is a school-based mentoring program for youth in grades three through six who are matched with mentors with similar interests and goals. SSVF is a housing stability and homeless prevention program for Veterans and their families.

Hope

MAPS Supportive Services for Veteran Families

18 19

Served:

Employed:

225137

Other programs

Other resourcesThe Career and Resource Center

In 2013, the Career and

Resource Center served:

96

Beyond Jobs assists unemployed and underemployed women to gain employment or advance their employment status.

Beyond Jobs

Total number of Next Generation

Zone participants that Goodwill

served in 2013:

113

Partner of Spokane Workforce Consortium - Next Generation Zone-

Spokane Workforce Consortium - Next Generation Zone serves at-risk youth from 16 to 21 years old.

I very much enjoyed my time in your office and learned quite a bit about office procedures and

[Microsoft] Publisher ... I had no idea that Goodwill did so much. ... Thank you so much!—

Anonymous comment from satisfaction survey

My thanks to this program. Keep up the good work. I now [employ] veterans who are hurting.

... [I want] to give back. —Anonymous comment from satisfaction survey

I am now employed by Goodwill, and the help you have given me has been wonderful. I

continue to tell friends about what an awesome industry Goodwill is and all it offers to the

community. I have the job of my passion. My supervisor ... has been so much support—

Anonymous comment from satisfaction survey

I really enjoyed working for 30 days at Goodwill. It was a great life experience that

helped me grow as a more mature adult. —Anonymous comment from satisfaction survey

Representative Payee Program

Through the Representative Payee Program, individuals who receive government assistance, such as Social Security or Temporary Assistance to Needy Families can receive help in managing their monthly finances.

In 2013, the Representative Payee Program

served:1,251

Other programs

20 21

2013 Economic Impact Grants receivedAsotin County Community Services

Fee for service

Basic Food Employment and Training (BFET)

$47,040

Benchmark Research & Safety $13,254

Division of Disability Determination

Fee for service

Easter Seals Goodwill Northern Rocky Mountain - subcontract for Working Solutions

Fee for service

Goodwill Industries International - subcontract for GoodGuides Youth Mentoring Program

$116,667

Grant County Developmental Disabilities

Fee for service

Homeless Veterans Reintegration Program

$75,000

Incarcerated Veterans Transition Program

$300,000

Independent Living Fee for service

Moving Forward Program $30,000

Protective payee-Clarkston Fee for service

Spokane County Developmental Disabilities ISE and Bridge

Fee for service

Supportive Services for Veteran Families

$1,316,287

Washington Division of Vocational Rehabilitation

Fee for service

Workforce Investment Act Youth Program

$113,939

Community Investment in GoodwillSale of donated goods $19,230,025

Grant and fees for vocational family services

$3,408,153

Printing and Food Services $126,732

Community support of Goodwill programs and projects

$244,126

For a total of: $23,009,036

From Goodwill to our communityWages, payroll taxes and benefits paid to Goodwill workforce

$13,942,795

Supplies and services $1,359,950

Occupancy and equipment $1,727,574

Shipment of donated goods, transportation and waste disposal

$1,013,650

Telecommunications, information technology and promotion

$1,097,935

Other operating expenses $1,653,188

Program expansion fund and debt retirement

$2,213,944

For a total of: $23,009,036

Economic impact figures Grants received

22 23

AcknowledgementsAcknowledgements

Thank you to the following donors

American Express/Corporate Card

Avista Utilities

Blackbaud

Carl Hansen Foundation

Eugene G. Fischer Endowment Trust

Goodrich Corporation

H. Treede Trust

Mazie Herman Marital Trust

Mentoring Children of Promise Donation

Walker Construction

Woodrow Foundation

The Annual Report and Outcomes was prepared and compiled by:

Michele HarrisDirector of Workforce

& Family ServicesMerrilee Downs

Chief Financial OfficerAmy Meyer

Print Shop Coordinator

2013 Board of Directors:Bruce McEachran

Real Estate Development Board Chair

Mike Church General Counsel

Richard StorroSecretary

Alan CurryerLoretta BombinoAmy Talley Linda Oien Jeff Maichel, CPA, CIALee TateHomer ToddJim Whanger

We would like to acknowledge

Senior teamClark Brekke

President/CEOMerrilee Downs

Chief Financial OfficerJames Stailey

Senior Director of Operations

Douglas RossDirector of Information

Technology Wade Rooks

Senior Director of Human Resources

Michele HarrisDirector of Workforce

& Family ServicesHeather Alexander

Director of Marketing and Fund Development

24

Values

MissionGoodwill Industries of the Inland Northwest

helps people build independence within the communities we serve.

VisionWe at Goodwill Industries of the Inland Northwest will be satisfied only when every person we serve has the opportunity to achieve his or her fullest potential as an individual, enriching our communities.

We treat all people with dignity and respect. We continually strive to meet the highest ethical standards. Stewardship: We honor our heritage by being socially, financially, professionally, and environmentally respon-sible. We put people first and believe in the potential of individuals to make positive changes in their lives. We provide programs that are high quality, effective, and relevant to the changing needs of the communities

we serve. We believe in our accountability to our constituents, each other, and ourselves. We pursue and celebrate diversity. We place a high priority on safety in all we do. We embrace innovation, continuous improve-ment, creativity, collaboration, and change. We continually seek to exceed the expecta-tions of all of our stakeholders: donors, cus-tomers, participants, volunteers, employees, and community partners.