over-the-counter (otc) solution - conveyhealthsolutions.com · convey’s cms-compliant otc...
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Medicare Payers
Medicaid Payers
Employer Payers
Commercial Payers
Pharmacy Benefit
ManagersSectors We
Serve:
Our solutionsenable you to
DELIVER YOUR BESTto your members.
Over-the-Counter (OTC) Solution
1-800-817-5526 www.conveyhealthsolutions.com© 2018 Convey Health Solutions
Giving your members an alternative to expensive treatment options has never been easier and more beneficial for everyone.
in savings for the U.S. health system
OTC $1SPENT on
$6 to $7products
equals
REDUCE PLAN COSTS, OPTIMIZE MEMBER SATISFACTION.
▪ ▪
CONVEY’S CMS-COMPLIANT OTC SERVICES
Strategic, compliant management of formulary and catalog
Proficient product and catalog distribution nationwide
Inbound call handling and customer service with experienced contact center representatives
Flexible OTC technology platform ▪ Eligibility file processing▪ Usage reporting▪ Online ordering
Experienced compliance organization including a Chief Compliance Officer
▪ Monthly quality assurance audits
Multi-channel member outreach capabilities
▪ Email communication▪ Telephonic survey capabilities
(wellness, Five-Star, etc.)▪ Print communication
81%of ADULTS
productsOTCas a first response to
minor ailments
use
▪ Lower costs for members and plans ▪ Improved outcomes through innovative
plan design and outreach▪ Increased member satisfaction,
retention, and convenience
Benefits of Convey's comprehensive OTC solution include:
Convey administers OTC benefits for
2,500,000 + members