product demo

about ownerListens OwnerListens enables businesses and consumers to communicate directly, privately and securely via the world’s preferred communications method: instant messaging

We believe direct communication is key to engendering trust between buyers and sellers and it is also a more efficient way to communicate.

Whether it's questions, orders, complaints, or suggestions, it's easier to have a chat than to spend time on the phone or exchanging emails.

Make a personal connection. Enable customers to text you just like they text friends and family!

Next: How it works...

the customer sends an sms or uses the free app1

O W N E R L I S T E N S D O E S N O T S H A R E Y O U R N A M E O R P H O N E N U M B E R

TAKE A SIP AND TELL US WHAT YOU THINKTEXT FEEDBACK TO: 415-555-55553 1 0 1 2 4 T H S T . S A N F R A N C I S C O

Next: step 2...

ownerListens protects the customer's personaL info & deLivers the message to the owner or manager

2

Next: step 3...

the business responds in reaL time, privateLy3

Next: maiN beNefits...

main benefits:

Prevents negative online reviews, increases online

ratings

Improves employee performance

(like “how’s my driving?” for brick & mortar)

On the spot customer recovery. Save a sale before

the customer leaves

Customer has a convenient direct channel to the business to continue the relationship beyond

the initial interaction

1 2 3 4

Next: upgrade packages...

upgrades:

marketing tools: Continue the relationship with the customer - generate a positive social media post, recruit customers to loyalty programs, ask customers for testimonials, use customer data to personalize offers

multi-location: Routing to multiple managers, immediate escalation, auto-replies, permission levels, analytics

micro-location support: Know exactly where in the building the message came from to get to customers faster using less staff. With iBeacons we can anticipate customer needs before they even complain. For example, if lines are long and a customer has been waiting, we can automatically send a discount or a fun video to watch while they wait

Next: multi-locatioN dasHboard...

muLti-Location reaL time dashboard

Next: multi-locatioN aNalytics...

anaLytics by Location, area, industry

Next: marketiNg upgrades...

upgrades:

marketing tools: Continue the relationship with the customer - generate a positive social media post, recruit customers to loyalty programs, ask customers for testimonials, use customer data to personalize offers

multi-location: Routing to multiple managers, immediate escalation, auto-replies, permissions levels, analytics

micro-location support: Know exactly where in the building the message came from to get to customers faster using less staff. With iBeacons we can anticipate customer needs before they even complain. For example, if lines are long and a customer has been waiting, we can automatically send a discount or a fun video to watch while they wait

Next: service ratiNgs...

Next: offers...

coLLect a customer service rating or net promoter scoreIf the score is low, OwnerListens can send an alert back to the manager

Next: social media eNdorsemeNts...

if the score is high, you can ask customers to join an offers or LoyaLty program Ownerlistens works with most loyalty programs

Next: customer profiles...

or generate a sociaL media testimoniaL

personaLize offering based on customer data

Next: micro-locatioN upgrades...

Steven

Steven’s Social Profiles:

Been to this location: 8 times in 90 days (top 25%)

Been to your other locations: 10 times in 90 days (top 20%)

Average rating for this location: 5.6

Average rating for your other locations: 6.7

Details: Average time in store: 20 minutes

Most common day: Wed, Thurs, Mon

Liked on Facebook: Yes

Opted into marketing: NO

For previous conversations with this customer Click hereAverage customer service rating, all industries: 8.2

Note: customer's private info is collected on an opt in basis. Customers may revoke at any time.

upgrades:

marketing tools: Continue the relationship with the customer - generate a positive social media post, recruit customers to loyalty programs, ask customers for testimonials, use customer data to personalize offers

multi-location: Routing to multiple managers, immediate escalation, auto-replies, permissions levels, analytics

micro-location support: Know exactly where in the building the message came from to get to customers faster using less staff. With iBeacons we can anticipate customer needs before they even complain

Next: wHat are beacoNs...

what are ibeacons? iBeacons are micro location sensors that enable apps to know where a mobile phone is at an accuracy level of 5 feet.Knowing the exact location of customers, we can send them notifications based on their location to deliver faster service and recover customers before they leave the store.

example use cases:

- We detect a customer has been waiting long in line, and automatically send a discount or a fun video to watch while they wait.

- If a customer has spent time by a valuable item, we send them an offer for that item to convince them to buy or a notification to a sales person to go towards them and bring the sale home.

- Customers can order directly from their seat and we tell the kitchen and the server where to deliver the order to.

Next: ibeacoN example...

OwnerListens monitors iBeacon data

When we detect a relevant event, such as a customer waiting in line too long, we

trigger a message A free game or fun video makes

waiting in line much more pleasantNext: priciNg...

pricing: a package for every pocketA variety of packages and bundles are available to meet the needs of businesses of every size, industry and geography. Contact us and we'll find a package that's right for you: 650-308-8423

Bulk pricing is available for customer service and online reputation consultancies.

Reseller opportunities are available for select territories.

Next: get iN toucH...

contact us to Learn more about deLighting customers with ownerListens

merchants@ownerlistens.com 650-308-8423 646-681-4968