Packages

Extremely Important…

If you sign for packages, you need to log them!

Your name is down as the person who received them, so if anything happens to

those packages, you are the first individual that will be asked questions

Count the packages, we cannot have them wait to verify the names against

our roster, but they are trained to wait!

What is Considered a Package?

Any package from USPS, FedEx, UPS, etc.

Regardless of size! We log all packages even if they are small enough to go into the

students mailbox

Parking Permits

Need to be logged just like a package and require a student’s signature

Judicial letters from the Dean of Students Office

Need to be logged in the package log and require a student’s signature

What is not OK?

We do not allow for students, parents, guests, etc. to drop off any items for a

student in the hall at the desk

This includes money, laundry, cookies, etc.

Our website states we only receive packages from major mail services with

the exception of flowers

We are looking at changing this but this is our current policy

IF an individual comes to the desk to drop off a gift basket and is from a local

business, you can receive it, but make sure to record their name, business, and

contact information for that business

How to Process Packages in StarRez

Refer to the following PDF:

Receiving a Package

Issuing a Package

Forwarding a Package

ImportantFor packages, we never,

ever, ever, ever, ever black

out any barcodes, addresses,

or any information!

Forwarding Timeline

We will now start returning packages that students do not pick up within the

specified timeline

Email:

Warning- Pick up Package- 7 days

Returned to Sender- Failure to Pick Up Package- 14 days

USPS & UPS

Write on the package RTS

Make sure to communicate this in your desks’

communication log and/or GroupMe so whoever is

working the desk tomorrow when USPS/UPS comes

will know they need to hand the package to

USPS/UPS

Log the package in the forward/RTS log

This is not an option, it is mandatory

Make sure to include the packages tracking

number on the form

Make sure to place the package in a designated

location that is easy to find

For packages with names not on StarRez?

Return to Sender

For packages with names not on StarRez?

FedEx

Call this number: (512) 831-6331 (terminal number)

Let them know the specific information:

What package it is (will have tracking number on package)

FedEx will come the next day to pick up that package

Make sure to still log this package in the forward/RTS log

Make sure to communicate this in your desks’ communication log and/or GroupMe so

whoever is working the desk tomorrow when FedEx comes will know they need to hand the

package to FedEx

Make sure to place the package in a designated location that is easy to find

Return to Sender

Forward/RTS Log (Packages)

Damaged Packages

Take a picture of the damaged package and send an email to your RD with the

following information

Student name

Date of delivery

Mail service delivered by

Brief explanation of damage

Tape the “Damaged Package” slip onto the box so the student sees it when

they sign it out

Damaged Package Slip

What if a student receives two

packages?...

Still log each package individually, we want the student to sign for each

package they receive.

Other policies to make sure you are

enforcing…

If someone comes to the front desk and wants to drop off any advertisements

and/or brochures, they are not allowed to leave them unless they have

approval

This is where you would ask them if they have been approved to leave these items

Ask them if they have an email or some document providing proof of this approval

If you cannot get approval, you can tell them that you will take the items and give them

to your RD who will verify that they are approved at which point they will be put out for

students to see and take

Please let your RD know the name of the person, where they are from, contact

information, and who/when they got approval (if they are claiming they have been

approved)

If they have not sought out approval, direct them to DHRL to get the items approved

When in doubt…

Ask your Mail Collateral person or RD!

Refer to this presentation

Questions, Comments, Concern