RESEARCH POSTER PRESENTATION DESIGN © 2011

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INFORMATION SYSTEMS INTERNSHIP

Fiserv, Inc. is a leader in financial services technology.Fiserv enables clients to achieve best-in-class results bydriving quality and innovation in payments, processingservices, risk and compliance, customer and channelmanagement, and business insights and optimization.

I did my Fall Internship with The Biller Solutions divisionat Fiserv as a Project Coordinator Intern and workedclosely with 2 managers on 2 different projects.

One project involved coordinating the pre-deploymentand post-deployment testing of products for variousBillers. Excel spreadsheet, MS SharePoint, MS Projectand Clarity were primarily used.

The second project involved supervising the executionof code migration deployments and Biller migrationfrom SEM(System Event Manager) to AutoSys.

INTRODUCTION

OBJECTIVE

1. Learnt the concept of playbook, CRQ # (change requestnumber) generated for each deployment, CAB (changeacceptance board) processes and VSS ( compiling process)

2. Followed the playbook for processing the flow of codemigration deployment. It is a key document whichcontains all the necessary information required forcoordinating the code and migration deployments. ITdefines the sequence of steps to be followed in order tohave a successful deployment.

ACCOMPLISHMENTS & CONCLUSION

6. So far the transition has been challenging but we have been able to achieve considerable success. By the end of the year, the Project Management Team of Biller Solutions would be able to reach a 90 day goal to setup a product for our clients.

RELEVANT COURSEWORK

Agile Software Project Management (MIS 6360) :Prepared the Project Map using MS Project 2013,determined deadlines of activities involved, initiatedweekly follow-up meetings

Spreadsheet Modeling & Analytics (OPRE 6332) :Math Functions, concept of Macros, Date Functions,formatting, Charts, Reference Functions cam in handy

LEARNINGS

• Great learning experience and exposure to theFinancial Services Technology & Payment Gateways

• Hands-on experience with MS Project and SharePoint

• Worked extensively with excel to maintain theprogress of projects

• Got familiar with various environments involved inproduct development, testing and launch.

• Project coordination & management was the keyhighlight of the internship.

References:

http://mainstreet.fiserv.net/display/router.aspx

?docid=68283

ACKNOWLEDGEMENT & CONTACT

I appreciate and acknowledge the guidance of mymanagers Robert Valliere, Vanessa Overton and IlonaGiles and the Project Management Team for helpingme learn and make the most of my Internship atFiserv.

Name: Pallavi Verma

Zmail : pxv141730@utdallas.edu

UTD ID : 2021239333

• Operations Support for the Project Management tool (Clarity)

• Coordinating between the Offshore Testing team and the ADPs

• System maintenance and troubleshooting

• Reporting requests and maintenance

• Maintain existing and create new procedure guides

• Participation in project team meetings

• Learning the Financial software industry

• Prepare a Project Map for the Non-Prod Evolution and restructuring of Client Testing Environment

• Track weekly activities and get updates from the Team

Pallavi VermaProject Coordinator Intern

3. Learnt the change process flow which includes the following elements:

• Can only be submitted with a Change template that has been approved by the Change Control Management Team

• The tasks are well known, documented and proven (repeatable)

• Authority is effectively given in advance (pre-approval)

• The risk is usually low and always well understood

4. Because Standard changes are “pre-approved” and repeatable changes they only require a peer review to be completed prior to implementation

5. If there is a requirement for an additional groups resource the lead time for submitting these changes is the prior day before 3pm Eastern