AlgeriaAustraliaBahrainBelgiumBosnia & HerzegovinaBotswanaBrazilBurundiCameroon

CanadaChileColombiaCosta RicaEcuadorEngland EthiopiaFranceGermanyGhana

GreeceHondurasHungaryIndiaIndonesiaIrelandKazakhstanKenyaKuwaitLibya

MalaysiaMexicoMoroccoNamibiaNetherlandsNew ZealandNigeriaNorwayOmanPakistan

PanamaPeople’s Republic of ChinaPeruPhilippinesPolandPortugalPuerto RicoRomaniaRussia

RwandaSaudi ArabiaSenegalSingaporeSloveniaSouth AfricaSouth KoreaSpainSwitzerlandTaiwan

TanzaniaThailandUgandaUnited Arab EmiratesUnited StatesVietnamZambiaZimbabwe

Objectives: •Toallowparticipatingmanagerstoattain mastery of two leadership-related skills each month.

•Topreparemanagerstosharetheskills with others.

Results: •24PersonalActionPlans

•Strategicinnovation

•Customersatisfaction

•Changemanagement

•Betterexecution

•Employeedevelopment

•Greatercompetitiveness

•Higherperformance

Leadership Skills Workshop:A Crestcom® Trainer will conduct a Leadership Skills Workshop at your location. This training seminar features exercises taken directly from the acclaimed Bullet Proof ® Manager course. Following are benefits of scheduling a Leadership Skills Workshop:

•Enablesmanagementtoevaluatethecontentandqualityofthetraining. •Allowsyoutoassessyourmanagers’responsetothecourse. •ParticipantssetPersonalActionPlansforachievingpersonal,revenue-producingandcost-savinggoals. •Providesapproximatelytwohoursofinstructionincriticalmanagementskillsat no cost to you.

Crestcom licensees provide free Leadership Skills Workshops subject to the following:

1. All decision makers are in attendance for the entire session. 2. Therearenointerruptionsduringthetrainingseminar. 3. Immediately following the training seminar a decision will be made as to whether the company will participate in the training.

Crestcom ClientsIn addition to the partial client list below, Crestcom provides training for thousands of companies worldwide with 5 – 50 employees. Training is provided by Crestcom International licensees.

ABB Ltd.Abbott LaboratoriesAce World WideAllied Van LinesAMP Inc.American AirlinesAmerican Express CompanyAnheuser-Busch,Inc.APL Ltd./NOL GroupApple,Inc.AstraZenecaAT&TAvery DennisonAvonBacardi & Co.Baan CompanyBank of AmericaBank of TanzaniaBarclays BankBASFBBDO AdvertisingBellSouthBest Western HotelsBlack & DeckerBoise CascadeBorg-Warner AutomotiveBoy Scouts of AmericaBoys & Girls Clubs of AmericaBP AmocoBristol-MyersSquibbBritish American TobaccoBrowning Ferris IndustriesBudget Rent a CarCadburyCardinal HealthCaseEquipmentCastrol InternationalCaterpillar Inc.Cellular OneCemexChase Manhattan BankChemical BankChicago Department of Public HealthCIGNA Corp.Cingular Wireless

CiscoSystems,Inc.City of CalgaryCity of StuttgartClarkliftCoca-Cola Bottling CompanyCoors Brewing CompanyCummins EnginesDaimlerChryslerDana Corp.Dell Inc.Detroit DieselDHL Worldwide ExpressDigitalEquipmentCorp.DirectvDole Food CompanyDomino’s PizzaDun & BradstreetDunlopDuPontElectroluxEriccson SAEstée LauderExxonFedExFirst DataFord Motor CompanyGEGeneral DynamicsGeneral MillsGeneral TireGiant FoodGilletteGirl Scouts of the USAGlaxoSmithKlineGlenayre TechnologiesGrey AdvertisingGrundig International Ltd.Guinness,Ltd.Habitat for HumanityHarris Teeter SupermarketsHasbro ToysHilton HotelsHitachiHochlandHockey Hall of FameHoechstHoliday Inn Hotels

HoneywellHong Kong BankHyatt HotelsHyster Co.IBMIKEA FurnitureIndianapolis Colts (NFL)Industrial Towel & UniformIntelInterbankInternational TruckIntuitJohn DeereJohnson ControlsJunior AchievementKenworth TrucksKenya AirwaysKodakKonicaKPMGKraft FoodsKuwait Petroleum Corp.Lear Corp.Legg Mason Wood WalkerLeo Burnett AdvertisingLevi-Strauss & Co.Lexmark InternationalLiebherrLockheed Martin Lucent TechnologiesMars,Inc.MackTrucks,Inc.MailBoxes,Etc.Marriott HotelsMastercardMattelMcDonald’sMcGraw-HillMerck Sharp & DohmeMICROSSystems,Inc.MicrosoftMitsubishiMobil OilMonsantoMotorola,Inc.Mount Sinai HospitalMTV

Mutual of New YorkNabisco FoodsNEC ComputersNestle FoodsNikeNissanNortel NetworksNorthrop GrummanOccidental PetroleumOlin ChemicalOracle SoftwareOsterOxford University PressPacific BellPemex OilPennysaver NewspaperPennzoilPfizerPhiladelphiaInquirerPhilip MorrisPhillips PetroleumPinkerton SecurityPitney BowesPlaytex Corp.Polaroid Corp.PradaPratt & WhitneyProvident LifePrudential InsurancePulte HomesQuality Inn HotelsQuimica Suiza S.A.Radisson HotelsRamada HotelsRayovac Corp.Reynolds Metals Co.RicohRitz-Carlton Hotels RocheRolls-Royce Motor CarsRoyal Crown ColaRoyal & Sun Alliance InsuranceSABMillerSapiens InternationalSara Lee Corp.SAS

SC JohnsonSchering-PloughSchlumbergerShell OilSheraton HotelsSherwin-Williams PaintsShriners HospitalSiemensSmith&Nephew,Inc.SonySpalding Sports WorldwideState Farm InsuranceSubway RestaurantsSumitomo ElectricSwisher InternationalSwissotelSylvanLearningSystems,Inc.Taco BellTanzania Communications CommissionTektronixTexas InstrumentsToledo ScalesToyota Motor Corp.Trane CompanyTriumph MotorcyclesTRWUnilab Corp.UnileverUnilockUnited DistillersUnited TechnologiesUnited WayUnocalUpper Deck Co.Varig AirlinesVerizon WirelessWackenhut SecurityWestin HotelsWestvaco PaperWrangler JeansXeroxYahooYellow Freight LineYMCAYork International

In some instances, employees of a separate division or subsidiary of a company listed above received the training. In other cases, the client may be a regional branch or independent operating unit(s). Corporate names appear as typically used. Clients listed may have registered trade names, which may be different from how those clients are named above.

Crestcom International, LLC, International Headquarters, Greenwood Village (Suburban Denver), Colorado, USA www.crestcomleadership.com

Crestcom,®BULLETPROOF,®TheBULLETPROOFManager,®andTrainerstotheWorld®areregisteredtrademarksofCrestcomInternational,LLC.Allrightsreserved. ©Copyright,CrestcomInternational,LLC,GreenwoodVillage,ColoradoUSABPM5.Brochure/5M/01-12

“Most admired companies display a greater long-term focus than do their peers…Champions know what their most valuable asset really is, and they give it the investment it deserves – through good times and bad.”

– Fortune Magazine “Most Admired Companies” issue

“As a direct result of our training, I believe (that our company) has enjoyed a financial benefit running into £1,000,000+ direct cost savings and at least the same again through improved efficiency, motivation, delegation, time management, change management and positive communication.” – Computer Equipment Manufacturer

Enrollment Details

Use of Materials:

TIME: LOCATION:

DATE: TUITION:

Partial list of training locationsLocations are shown as of date of printing and are subject to change without notice.

10 core competencies developed

Crestcomsurveyedbusinessleadersinmorethan60countriestoidentifythedevelopmentareasthatwoulddeliverthe greatestbusinessimpact.Theskillareasidentifiedbecamethe10corecompetenciesfortheBullet Proof Manager curriculum.

Assessyouraptitudeineachoftheseareas.Rateyourselfonascaleof1–10(1=verylow,10=veryhigh). Totalyourratingsanddivideby10toobtainyouraveragescore.

1. Communication

2. Customer service

3. Developing people

4. Leadership

5. Managing change

6. Negotiation

7. Problem solving

8. Raising productivity

9. Strategic thinking

10. Team building

TOTAL

AVERAGE

Mark the competency you consider to be your strongest with a “”Mark the two competencies you would most like to develop with “+”

The Bullet Proof ® Manager

Crestcom Video Faculty

Dr. Kimberly AlynWith an advanced degree in people management and an emphasis in leadership,Dr.KimberlyAlynisa best-selling author and a popular platform speaker with audiences around the world.

Simon BaileyVoted the best keynote speaker ever by the readers of Meetings and Conventions magazine,SimonBaileyhasworkedwithover300Fortune 1000 firms. His book Release Your Brilliance was ranked #17 of thetop100corporateAmericabooks.

Andy BoundsRecently named “Britain’s Sales Trainer oftheYear,”AndyBoundswasdescribedbyaglobalpharmaceuticalexecutiveas,“a genius whose advice can’t be ignored.” Bounds’ book The Jelly Effect: How to Make Your Communication Stick was Britain’s best-selling new business book.

Ron CrosslandRon Crossland turned an MBA and a background in electronic engineering into acareer-longsuccessstoryasanexecutive,entrepreneur,authorandeducator.Hisbook The Leader’s Voice was acclaimed by the Business Book Review and the Harvard Communication Newsletter.

Roger DawsonFromEngland,RogerDawsonistheworld’s foremost expert on negotiation and famed in business for his ability to teach people how to improve profits through more effective negotiating. His course on “Secrets of Power Negotiating” is one of the best-selling audio business courses ever published.

Jack MackeyAn executive with one of the world’s topcustomeranalyticsagencies,JackMackey’s insights on customer service and loyalty are based on real-time data from over100millioncustomerexperiences.Mackey has provided performance improvement training to a long list of Fortune 500 companies.

Dr. Terry PaulsonAPh.D.psychologist,Dr.TerryPaulson’swit and down-to-earth style earned him induction into the CPAE Speakers Hall ofFame.Heistheauthorofsixbooks,including Paulson on Change and They Shoot Managers Don’t They?

Dr. Nido QubeinLebaneseborn,Dr.NidoQubeinwasnamed Toastmasters International’s Top Business & Commerce Speaker. He has authoredover24books,includingHow to be a Great Communicator.Inbusiness,he has applied his innovative ideas as thechairmanofthreecompanies,andispresident of a major university.   

Mark SanbornA noted authority on leadership and customerservice,MarkSanbornwasoneof the youngest speakers ever inducted into the Speakers Hall of Fame. His book The Encore Effect was an instant business book bestseller on Amazon.com.

One of the finest collections of leadership

development experts ever assembled.

January

Jack MackeyRAISE tHE CUStoMER

SERVICE CRoSSbAR

•Buildconsistentcustomer loyalty

•Whatcustomersaren’t telling you

•Theoriginsofcustomer expectations

Andy BoundsDELIVER RESULtS

tHE FIRSt tIME

•Breakinformation bottlenecks

•Askfuture-based questions

•Followthegoldto better results

February

Dr. Kimberly AlynLEAD yoUR

tEAM tHRoUGH

CHAnGE

•Executionwithout resistance

•Morale-buildingchange

•Sevenwaystobuild better trust

Dr. Terry PaulsonSIx

StEpS to

EFFECtIVE MEntoRInG

•Createthecontext for growth

•Stretchlearningand expand influence

•The“Why”of consistentquestions

March

Roger DawsontHE RoAD

to nEGotIAtInG

SUCCESS

•Themostprofitable management skill

•Strategicnegotiation tactics

•Theartofmeasured concessions

Mark SanbornCREAtE A

bLUEpRInt FoR

tEAM SUCCESS

•Alignexpectations

•Fivecomponentsof holographic teams

•Setteambenchmarks

april

Ron CrosslandHow

to InSpIRE

InnoVAtIon

•Breakcreativebarriers

•Solvetheinnovation equation

•Innovation’sbigsecret

Andy BoundsHow

to CREAtE

ConSEnSUS

•Turnopposition upside down

•Putmorepowerin the positives

•Themostdangerous objection

May

Dr. Nido QubeintHE

LEADER’S MInDSEt

•TheTo-DoListof extraordinary leadership

•Shiftfocusfromobstacles to results

•Leadershippositioning

Simon BaileyDEVELop

EFFECtIVE AnD

DEVotED EMpLoyEES

•Employeedevotion strategies

•Infusethebrandstory

•Validationfailure

June

Mark SanbornHow to IMpRoVE

woRkpLACE pERFoRMAnCE

•Orchestrateencore performance

•PersonalDevelopment Agenda (PDA)

•Findpassionateperformers

Dr. Kimberly AlynInCREASE

ACCoUntAbILIty AnD

RESponSIbILIty

•360-degreeaccountability

•Reluctantcompliancevs. purposeful commitment

•TheROIofpersonalvalues

July

Ron CrosslandStIMULAtE StRAtEGIC tHInkInG

•Fightstrategicerosion

•Fourconstantquestions of strategy

•Createfuturememories

Dr. Terry PaulsontAkE yoUR job

SERIoUSLy, tAkE

yoURSELF LIGHtLy

•Thefunnythingabout leadership

•Addcommunications balance

•Buildstronger relationships

august

Jack MackeyStRAtEGIES

FoR DEALInG wItH

DISSAtISFIED CUStoMERS

•Diffusecustomeranger

•Dealwithpredictable problems

•Impossiblecomplaints

Mark SanborntEn wAyS

to InCREASE MoRALE

AnD MotIVAtIon

•Diagnostictoolfor performance failure

•Themotivationchallenge of leadership

•Helppeoplechooseto be motivated

septeMber

Dr. Kimberly AlyntECHnIqUES

FoR MAnAGInG

pERSonALIty StyLES

•Personalityappraisals

•Managestrengths and weaknesses

•Theidealpersonality style of leadership

Dr. Nido QubeinHow to

bE An EFFECtIVE pRobLEM

SoLVER •Seven-stepproblem solving system

•Findultimatesolutions

•Threeriskmanagement questions

OctOber

Andy BoundsCoMMUnICAtE

wItH IMpACt

•Berememberedforthe right reasons

•Communications assessment

•Sharpencommunications focus

Dr. Terry PaulsonMAnAGInG StRAtEGIC

CHAnGE

•Sixcoordinatesof strategic change

•Strategicvisioneyetests

•Thepricelesselement of change

nOveMber

Mark SanbornMAnAGInG tIME FoR MAxIMUM

RESULtS

•Focusontherightthings

•Putmorelifeinyourtime

•TheMVPPlaybook

Jack MackeybEttER

pERFoRMAnCE tHRoUGH

bEttER tEAMwoRk

•Communicategreat expectations

•Passionateengagement

•TheTeamworkMaxim

DeceMber

Dr. Kimberly AlynConFLICt

RESoLUtIon tECHnIqUES

•Identifythethreetypes of conflict

•Resolvedifferences non-absolutely

•Conflictbarrierbreakers

Ron CrosslandVALUES bASED LEADERSHIp.

wHy pERSonAL AnD CoMpAny VALUES MAttER

•Thevaluesdashboard

•Thegreatestmistakeof consistent conduct

•Createcrediblevalues

three essential eleMents OF results-OrienteD learning

MEASuRED DEVELOPMENT.Learning is a process, not a one-time event. over 12 consecutive months, participants complete 48 hours of executive learning and set 24 personal Action plans with quantifiable goals to apply what they learn.

REViSiT & RELEARN.participants have a chance to build their company’s own internal leadership training library, complete with access to video training modules, online support, and a personal manual with 400+ pages of exercises, notes and ideas for learning application.

ACCOuNTABiLiTy.Sharing learning with others builds leadership skills, enhances training value, and reinforces learning. Through monthly debrief meetings and progress reports, participants review key points, share ideas and perspectives, and hold one another accountable for applying what they learn.

The Bullet Proof ® Manager

“We achieved measurable benefits of nearly 68 times our initial investment.” – Hyphen SA - Engineering Education

“One of the best investments this company has ever made.” – john Deere Equipment Dealer

“Created financial results at our hotels that are unbelievable; 20% over last year.” – Marriott Hotels operator

“Our customer satisfaction index (CSI) went from last to first among the five Honda dealers in my metro area.” – Honda Dealership