participant rochre & registration...people, passion, performance 1 participant rochre &...

P e o P l e , Pa s s i o n , P e r f o r m a n c e 1

ParticiPant Brochure & Registration

Montana’s largest health care convention

& trade show!

September 19-21, 2018Doubletree by Hilton & Northern Hotel

welcomef rom the President

Dear Friends,

The MHA Fall Convention & Trade Show provides health care leaders unparalleled professional and personal development. Bring a colleague and gain valuable insights from top performers on best practices and strategies for advancing a culture of health in Montana.

“People, Passion and Performance” is the motivating theme for this year’s high quality educational and networking event. Attendees will learn how to advance their personal and professional goals, turn inspiration into new

thoughts and ideas and engage with their peers to tackle key challenges affecting health services and outcomes across the state.

Don’t miss this opportunity to boost your capacity to create an impact and more efficiently respond to the needs of your organization and community.

Also, we have fun. The MHA Convention is Montana’s largest gathering of health care professionals. The premier event attracts hundreds of your colleagues alongside national and international speakers, performers, industry experts and potential business partners. The MHA Trade Show is the largest of its kind in MT, showcasing cost-effective and visionary products, technologies and solutions designed for forward-thinking providers of outstanding patient care.

This year’s keynote will captivate your attention and leave you equipped to tackle a variety of challenges. Ben Nemtin is a #1 New York Times best-selling author and the star of MTV’s The Buried Life. Fed up with the monotony of day-to-day life in college, Ben and his friends set out on a two-week road trip with a camera and a borrowed RV to complete a list of “100 things to do before you die.” For each item they accomplished on their list, they helped a stranger cross something off his/her own list. Over the years, Ben and his friends have crossed off nearly every item on their list, and have encouraged millions of others to believe that anything is possible.

Can he convince you? Join us in Billings to find out.

Dick Brown // President/CEO

2 2 0 1 8 m H a fa l l c o n v e n t i o n & t r a d e s H o w

HoST HoTelSDoubletree by Hilton

& Northern Hotel

make Your Reservations by:September 1, 2018

DoubleTree: (406) 252-7400Northern: (406) 867-6767

mention the mHA convention to Receive the Discounted Rate!

Don’t Miss These Events!

Chairman’s Welcome ReceptionGeneral Session

Strolling Lunch With Exhibitors Exhibitor Reception

Closing Plenary Session

Event Information.............................................................................4-6

Registration Info.....................................................................7

Featured Speakers..................................................8-9

Bonus Sessions.........................................10-11

Education Sessions....................12-27

Registration Form........29-30


wHo attends?

wHY should you?

» ceos» Administrators» Trustees» Risk managers» emergency Personnel» Quality Improvement coordinators» educators» Nursing Staff» executive Staff

» chaplains» Veteran Affairs» engineers» executive Assistants» Hospice» clinicians» Associate members» Activity Directors» Home Health

» Up to 20 hours of continuing education » current Regulations and Trends» Networking opportunities» Relevant Issues» world class Speakers» Actionable Ideas» montana experts» Registration Fees cover Receptions, Breaks and Thursday’s lunch» Affordable lodging options» over 100 exhibitors with New and exciting Services and Solutions


oTHeR AFFIlIATeD SocIeTIeS

montana Society of Healthcare engineers (mSHe)

Gunnar VanderMars, Benefis Health System

montana Health Information management Association (mHImA)

Becci Conroy, Marcus Daly Memorial Hospital

montana Society of Healthcare Risk managers (mSHRm)

Sonya Blenkner, Stillwater Billings Clinic

montana Health care communications & Development Association

(mHccDA) Sara Urbanik, Beartooth Billings Clinic

mHA IS PleASeD To Be STRATegIc PARTNeRS wITH THe FollowINg

NATIoNAl oRgANIzATIoNS:

American Hospital Association (AHA)

leadingAge

National Association for Home care & Hospice (NAHc)

National Hospice & Palliative care organization (NHPco)

montana Spiritual care Association (mScA)

Kimberly PepperSt. Peter’s Health

montana Association for Professionals in Infection control & epidemiology

(APIc)Laura Bermel

Kalispell Regional Healthcare

montana Society of Volunteerism (mSoV)

Mim TchidaNorthern Montana Healthcare

montana Healthcare Information & management Systems Society

(mHImSS)Deb Anderson

Mountain-Pacific Quality Health, Health Technology Services

montana Telehealth Alliance (mTA)

Gene KoppyBenefis Health System

Affiliate education is a major piece of the agenda at the MHA Convention. By working with these affiliate groups, we ensure the most important and timely issues are addressed. Affiliates listed on

this page will be hosting education at the 2018 Convention.

AFFIlIATeD SocIeTIeS current chairs


eVeNT information

Trade ShowYour time is more valuable than ever, so make the most of it by investing it in the Trade Show. Plan your schedule to allow time in the Trade Show where you’re sure to find an amazing selection of products and services that can enhance patient care, cut costs and increase revenue. This year’s show features recruiters, medical equipment and supplies, and services like architects, communications and insurance.

why Should You Visit Montana's Largest

health Care Trade Show? • Renew acquaintances with long-time

suppliers and meet new company representatives.

• Learn about new technologies, products and services.

• Visit many suppliers in one location. • Take home leads about services that can

benefit your organization. • Exhibitor fees cover over half of the

convention expenses. Please thank them for their support!

And of course....

Prizes, Prizes, Prizes We will have a grand prize drawing for $500!! The rules are simple: Complete the evaluation included in the on-site program, print your name on your card, then deposit it into the gold raffle drum located near the stage in the Trade Show before 6:00 pm on Thursday.

Don’t miss out on Passport to Prizes! To be eligible for the Passport drawings, participants must visit all participating exhibitors listed on their Passport entry card. Once you have visited all of the P2P booths, place your card into the drawing to have a chance to win over $4,000 in prizes!

And as always, exhibitors will have a great selection of giveaways of their own, so be sure to visit them all. You must be present to win!

All DAyThursday, September 20

headquartersFunctions will be held at both the DoubleTree by Hilton and Northern Hotel in Downtown Billings.

registration hoursRegistration desks will be located on the 3rd floor of the DoubleTree and 2nd Floor of the Northern.

Wednesday, September 19 7:00 am - 6:30 pm

Thursday, September 20 7:00 am – 2:00 pm

Friday, September 21 Self-Service Registration at DoubleTree

Continuing education MHA provides contact hours for your MT Board of Nursing License renewal. All eligible sessions are marked with CNE.

Sessions appropriate for Nursing Home Administrator credits are marked with NHA.

Courses appropriate for Certified Professional in Healthcare Quality credits are denoted with CPHQ.

dress CodeThe dress code for the convention is business casual. We recommend that you dress in layers or bring a sweater as room temperatures may fluctuate.

Conference MaterialsName badges and conference programs will be available on-site at the MHA Registration Desk.

handoutsHandouts and speaker biographies will be accessible on the speaker’s portion of the event website. Handouts for education sessions will NOT be distributed at the convention. Materials will be posted on the event website 10 days prior to the beginning of the convention and will be available for 45 days after. A printing kiosk will also be available to download and print copies of your session materials.


RegISTeR oNlINe www.mtha.org

RegISTRATIoN Fee........................ $295 - memBeRS $495 - PRoSPecTIVe memBeRSFee is per person and includes session and events during Wednesday-Friday

oNe DAY PASS (Thursday Only) ............ $195 - memBeRS $295 - PRoSPecTIVe memBeRS

*The prospective member fees are for individuals who work in health care and are employed by facilities that are not currently members of MHA.

comPANY RePReSeNTATIVe w/o TRADe SHow BooTH........................ $600

» Prospective member and company Representative registration fees must be pre-paid by check or credit card. Fees will increase after September 4, 2018.

» online Registration: MHA members can pay by credit card or have an invoice sent to your facility.

» confirmation emails: will be sent to the email address provided at time of registration.

» cancellation Deadline: September 10, 2018 by 5:00 pm. Only written cancellations will be accepted - email Kim Wiens ([email protected]) or fax to (406) 443-3894.

» For cancellations (before 9/10), refunds will be issued after the event, less a $50 per person processing fee for Members, $100 for Non-members. No refunds will be issued after 9/10.

» Register online by August 26 to be eligible to wIN a 3-night stay at the DoubleTree by Hilton for the convention.


http://www.cvent.com/events/2018-mha-fall-convention-trade-show/event-summary-a54facebdcaa4c9d80a7c89601b94614.aspx

Ben Nemtin Ben Nemtin is the #1 New York Times bestselling author of What Do You Want To Do Before You Die, the star of the MTV show The Buried Life and an internationally renowned keynote speaker. As the co-founder of The Buried Life movement, Ben’s message of radical possibility has been featured in major media including The Today Show, The Oprah Winfrey Show, CNN, FOX, ABC, CBS, NBC News, and more. Oprah Winfrey called Ben’s life work “truly inspiring.”

In university, Ben was hit with a crippling depression that forced him to drop out of school and retreat into his parent’s house. He felt buried by school, by work, and his own mind. In an attempt to feel more alive he made a list of ‘100 things to do before you die’ with his three friends. They decided that for every bucket item they accomplished, they

would help a complete stranger accomplish something on their list.

They called their mission The Buried Life, after a poem which articulated their feelings perfectly - they felt buried. The foursome borrowed an RV, bought a second-hand camera so they could film the journey and hit the road for two weeks one summer to tackle their list. What happened next was a mix of luck and magic. People started to hear about their quest and wanted to help. Total strangers stepped up to assist them with their bucket list and others reached out asking for help with their biggest dreams.

That two-week road trip started a movement that fueled Ben and his friends to continue to check things off their bucket list and help others for the next decade. Ben has learned that by doing what you love, you inspire others to do what they love.

Ben Nemtin has shown audiences from 200 to 20,000 how to dream bigger, achieve more and energizes them to unbury the life they want. Ben delivers a high-octane message that motivates people to shake off mediocrity, live up to their greatness and give back to others.

FeATUReD SPeAkeRSbiographies

Bryan PetersonBryan Peterson has been with Associated Employers since 2007 and provides member services in the areas of organizational and staff development and training. Bryan specializes in professional and staff development to include: leadership and management development, personality assessments, communication, conflict management, team building, performance management, discipline and termination.

Bryan also provides member services in the area of regulatory and preventative training to include drug and alcohol testing reasonable suspicion for supervisors, harassment and discrimination prevention, and workplace violence prevention.

Bryan has a B.S. degree in Business Administration from North Dakota State University, and his Professional in Human Resources (PHR) certification. He is a member of the Society for Human Resource Management (SHRM) on the local and national levels.


FeATUReD SPeAkeRSbiographies


karen mcNennyKaren McNenny works throughout the country as a speaker, educator and facilitator. Karen’s areas of expertise include employee engagement, leadership development, customer service and transforming workplace culture. Karen has supported positive transformation and professional development in many of the healthcare centers across Montana and was the workforce development specialist for the Frontier Medicine CMS Innovation Grant.

After her formal education, Karen has continued developing her skills through training with the Disney Institute, the Baptist Healthcare Leadership Institute, the Studer Group, the Kaufmann Foundation for Entrepreneurs, and the Center for Ethical Leadership.

Karen provides services as a professional mediator and is a certified Gracious Space Facilitator. Karen has a unique talent of weaving her skills as a storyteller and educator, with relevant and meaningful content.

mark lindquistMark J. Lindquist is a nationally recognized motivational speaker, lead singer of the Mark J. Lindquist Big Band, executive director of the nonprofit “Support a Fallen Hero,” and book author. Mark has performed live for over 2 million people in 22 countries and 44 states throughout his career. As an actor, he has appeared in numerous television series including ABC’s LOST, CBS’s Hawaii Five-O and the Universal Studios movie “Battleship.” He has also shared the stage with a long list of performers, athletes, military personnel, and government VIPs.

Currently, Mark travels the country delivering keynote addresses for businesses at their annual conferences. He also performs the national anthem for collegiate and

professional sports teams, and is the full-time National Anthem singer for the National Champion University of North Dakota Men’s Hockey program as well as a guest performer for a variety of sports teams in venues such as Madison Square Garden.

Mark founded Mark J. Lindquist Enterprises, Inc. in order to bring smiles to the faces of people and ignite passion all over the world. He is a former AmeriCorps member, as well as a former Sergeant in the United States Air Force and an Afghanistan War Veteran who currently lives in Fargo, North Dakota.

INFecTIoN PReVeNTIoN

Boot Camp

ABoUT THe PRogRAm:The Infection Prevention Boot camp is designed to broaden the capacity of infection prevention and emergency preparedness relationships within a healthcare facility. The morning session focuses on learning how to build the infection prevention program infrastructure, how to transition from an Infection Preventionist to a Program Manager and how to navigate through others’ perceptions of “infection prevention” issues. The afternoon session focuses on applying infection prevention and hospital preparedness strategies via table top exercises through various emergent scenarios. It will also identify areas and tools for process improvement within the healthcare facility.

SeSSIoN oBjecTIVeS:Infection Prevention:1. Identify building blocks needed to construct an infection prevention program 2. Describe the role of the Infection Prevention Program Manager 3. Identify at least one issue that can be addressed by the Infection Prevention team from an issue that can be delegated to an appropriate stakeholder

Hospital Preparedness:1. Describe at least one resource available from MHA and MTDPHHS Hospital Preparedness Programs 2. Identify at least one infection prevention and one emergency preparedness strategy that can be used during a Highly Infectious Disease scenario.

wHo SHoUlD ATTeND?This session will be beneficial for Infection Preventionists, Quality Improvement, Nursing Leaders, and Emergency Preparedness for networking and sharing of best practices.

FAcUlTY:Pam Webb, MT DPHHS, MPQHTeri Hulett, Infection Prevention Strategies, LLCCindee McKee, MHA Healthcare Preparedness Program CoordinatorCasey Driscoll, MHA HIIN Project Director

Session sponsored by the Association of Professionals in Infection Control and Epidemiology (APIC MT), the MHA HIIN Project and Montana DPHHS Public Health Emergency Preparedness & Hospital Preparedness Program.

TUeSDAY, SePTemBeR 18, 2018 | 9:00 Am - 4:30 Pm

1 0 2 0 1 8 m H a fa l l c o n v e n t i o n & t r a d e s H o w

CNE Course Eligible for Montana Nursing Contact Hours

NHA Appropriate for Nursing Home Administrator Credits

weDNeSDAY, SePTemBeR 19, 2018 | 9:00 Am - 12:00 Pm

P e o P l e , Pa s s i o n , P e r f o r m a n c e 1 1

wHo ARe YoU

AS A leADeR?

THe BoNUS SeSSIoN:A year from today, will you be a better leader… or not? The answer affects every aspect of our lives. Who are you BECOMING? introduces four pillars the greatest leaders all have in common and a simple formula for enhancing these pillars in your own life and organization. A favorite of audiences across the country, Jonathan shares “The Simplest and Most Effective Leadership Development Plan,” borrowing powerful and practical lessons from the greatest people developers in all walks of life. What is the greatest leadership advice ever given to a U.S. president? What success formula do world-class 7th grade teachers and Viktor Frankl have in common?

Jonathan will also introduce the core elements of Emotional Intelligence, which are key to developing effective relationships both personally and professionally. This program is full of incredibly memorable stories, real-life scenarios, and a four-part process to take your EQ to the next level. This program applies to you, whether you lead a company, non-profit, team, family, or just yourself. CNE NHA CPHQ

THe oBjecTIVeS:1. Learn and begin to apply the “Simplest and Most Effective Leadership Development Plan” for yourself, your family, your clients, and your team.2. Practice the simple formula that guides emotional responses and allows us to dramatically influence the emotional state of ones self and others.

THe PReSeNTeR:Jonathan Fanning is the author of Who are you BECOMING? and has been coaching leaders – from Fortune 500 executives to sole proprietors – for over 15 years. If you are familiar with TED talks, Jonathan was voted the best speaker at a recent TED conference. A traumatic car accident and several other “Frying Pan” moments in the middle of Fanning’s career as a management consultant to Fortune 500 companies triggered a quest for a deeper sense of purpose, meaning, and significance. “Who are you BECOMING?” and “Who are you helping others to BECOME?” became central to Jonathan’s life, businesses, and speaking. He has also built several successful

businesses, including a national children’s fitness franchise and Entrepreneur Adventure, which helps young people experience business start-up and ownership. He has inspired and challenged audiences with his message in 49 states and on 3 continents.

BecomINg

weDNeSDAYSeptember 19

7:30 - 11:30 amX1 cRITIcAl AcceSS HoSPITAl ceo meeTINg

9:00 am - 12:00 pmBoNUS SeSSIoNwho Are You BecomINg as a leader? See Page 11 for Details CNE NHA CPHQ

11:45 am - 1:00 pmX2 leadingAge Town Hall meeting

11:45 am - 4:30 pmX3 mHA HoUSe oF DelegATeS & memBeR ceo meeTINg

2:00 pm - 3:00 pmX4 AcHe BUSINeSS meeTINg

1:00 - 3:00 pmeDUcATIoN SeSSIoN

A1 - DRUg & AlcoHol “ReASoNABle SUSPIcIoN” TRAININg FoR SUPeRVISoRS Bryan Peterson, Associated EmployersState and federal regulations require that supervisors of employees subject to “reasonable suspicion” drug and alcohol testing attend a total of two hours of training on alcohol abuse and controlled substance use; the training assists supervisors in determining whether reasonable suspicion exists to require an employee to undergo testing. Montana’s “Workforce Drug and Alcohol Testing Act” allows for the testing of employees who engage in the performance, supervision or management of work in: a hazardous work environment, a security position/position affecting public safety, or a fiduciary position for the employer. Participants will be certified to send employees in for drug and alcohol testing based on reasonable suspicion; best practice indicates a refresher every two to three years. Participants will be educated on what components are needed to have a compliant drug and alcohol testing program in Montana. CNE NHA

1:30 pm - 3:00 pmcoNcURReNT eDUcATIoN SeSSIoNS A

A2 - STATe SURVeY & ceRTIFIcATIoN BUReAU UPDATe - PART 1 Todd Boucher, Montana DPHHSHear the important updates to changes to CMS requirements and the State of Montana DPHHS Certification Bureau. Part 1 will cover regulatory changes to the following for Long-Term Care facilities:• Update to Bureau & CMS including Survey &

Certification Memos • Top 10 LSC Deficiencies• Emergency Preparedness • Generator Requirements CNE NHA CPHQ1 2 2 0 1 8 m H a fa l l c o n v e n t i o n & t r a d e s H o w



CPHQ Course Appropriate for Certified Professional in Healthcare Quality Credits

Information Technology

Behavioral Health

Innovative Care Concepts

Workforce

Quality Improvement

Regulatory Requisites

Leadership/Governance

A3 - Home HeAlTH: A DAY IN THe lIFe oF A Home HeAlTH woRkeR - DocUmeNTATIoN To geT YoUR clAImS PAIDSandy Decker, CGS Administrators, LLCWe will follow in the steps of a home health worker as they go through their day. Learn how to document an admission, a visit note, and how to determine whether or not a patient is ready for discharge. We will discuss the good, the bad and the ugly examples of documentation. This home health worker is taking excellent care of his/her patient (as you are!)– let’s find out how to show that good work in the documentation from the perspective of your Medicare Administrative Contractor! CNE

A4 - INFecTIoN PReVeNTIoN AS A TeAm SPoRT; woRkINg TogeTHeR To ImPRoVe oUTcomeSTeri Hulett, Infection Prevention Strategies Effective infection prevention and quality improvement leading to improved patient outcomes happen as a result of committed teamwork, regardless of setting. This session will address 3 topics of national focus that demand compliance with evidence-based guidelines: hand hygiene (HH), antimicrobial stewardship (AMS), and sepsis. HH is widely known to be the most important intervention to prevent healthcare acquired infections (HAIs), yet compliance nationally remains low. Recent CDC data shows that only about 40% of acute care facilities have formal AMS programs in place. Sepsis awareness has been a national initiative since the mid-2000s but sepsis continues to be the #1 cause of readmissions, the most expensive condition treated in U.S. hospitals, and has a mortality rate 8 times higher than any other diagnosis when diagnosed during an inpatient admission. In this session we will discuss what an effective team looks like, review evidence-based strategies to drive compliance, and provide tools to aid in developing formal HH, AMS, and sepsis programs at your facilities with the goal of providing safer patient care, reducing mortality, and driving improved patient outcomes. CNE NHA CPHQ



A5 - NeXT geNeRATIoN oF PeRFoRmANce mANAgemeNT & DeVeloPmeNTChance Eaton, Human Capital Solutions InternationalThe research is clear; today’s employees want more than a paycheck – they want purpose; they want more than a boss – they want a coach; they want more than an annual review – they want ongoing dialogue; they want more than weakness-based critique – they want strength-based development. This course is designed to provide an introduction to the topic of performance management and provide working tools for greater effectiveness. Topics in this course will include an overview of team dynamics, understanding job expectations, engagement pulse, and performance appraisals. CNE NHA

A6 - SPIRITUAl cARe RoUNDTABleRev. Kim Pepper, St Peter’s HealthThis session will offer the opportunity to discuss spiritualcare in the healthcare setting. Possible topics ofdiscussion: developing a spiritual care program,measuring outcomes, recruiting and training volunteerand on-call chaplains, spiritual assessments, charting,clinical pastoral education, grief support, self-care,and “ask the chaplains.”

A7 - commUNITY HeAlTH cHAlleNge: TURNINg A TAglINe INTo AcTIoN!Dan Altenbernd, H2M: Strategic Healthcare Marketing and Katie Johnson, Lake Region HealthcareLake Region Healthcare (LRH), a regional health system serving communities in and around Fergus Falls, MN, part-nered with H2M in 2013 to coordinate and execute a brand makeover for the rural provider. The agency kicked off the effort by developing a new marketing tagline, “There’s so much to do here… Stay healthy for it.” The challenge was to unite the 60,000-strong regional population under this new brand and inspire an entire community into action. Literally. H2M’s solution: a “Community Health - Challenge” featuring physical exercise, health education,

personal accountability and a go-big-or-go-home grand prize to drum up the excitement. Since launching in 2014, LRH’s “Community Health Challenge” has evolved from a one-off branding blitz into an annual community celebration. You can do this at home!

3:00 - 3:30 pmBReAk

3:30 - 5:00 pmcoNcURReNT eDUcATIoN SeSSIoNS B

B1 - THe HeAlTHcARe eXecUTIVe’S Role wITH THe oPIoID cRISISPanel Discussion, MT Chapter of theAmerican College of Healthcare ExecutivesThe Comprehensive Addiction and Recovery Act (CARA) of 2016 provides funding for the prevention, treatment, recovery, law enforcement, criminal justice reform and overdose reversal to fight the opioid issue. Healthcare leaders are playing important roles in local and state advocacy to address the opioid problem, working closely with clinicians and expanding services to include community resources. Learn how healthcare leaders are addressing the specific issues of opioid crisis and creating meaningful strategies within their organization and communities. CNE NHA ACHE CAtEgory I

B2 - STATe SURVeY & ceRTIFIcATIoN BUReAU UPDATe - PART 2Todd Boucher, Montana DPHHSHear more updates to changes to CMS requirements and the State of Montana DPHHS Certification Bureau. Part 2 will cover the following: • New Incident Reporting Portal for LTC • Top 10 Deficiencies for Health surveys of long-term

care facilities• Top 5 Deficiencies – A closer look • Lessons Learned on the new LTC Survey Process

introduced in November 2017 CNE NHA CPHQ

B3 - HoSPIce: A DAY IN THe lIFe oF A HoSPIce woRkeR - DocUmeNTATIoN To geT YoUR clAImS PAIDSandy Decker, CGS Administrators, LLCWe will follow in the steps of a hospice worker as they go through their day. Learn how to document an admission, a visit note, and how to determine whether or not a patient is ready for a higher level of care such as general inpatient (GIP). We will discuss the good, the bad and the ugly examples of documentation. This hospice worker is taking excellent care of his/her patient (as you are!) – let’s find out how to show that good work in the documentation, and help you get paid! CNE

B4 - APPReNTIceSHIPS – cUSTomIzABle, collABoRATIVe APPRoAcH To gRowINg THe HeAlTHcARe woRkFoRceMadeline Boehm, Montana Department of Labor & IndustrySince Montana received and implemented the Healthcare Montana grant, apprenticeships in healthcare have gone from 0 to over 200 created apprenticeship spots with more than 50 different sponsors in more than 20 different occupations. Using four different occupations - Medical Coding and Billing, Behavioral Health, Medical Assistants, and CNAs - we will discuss challenges, coordination to implement the apprenticeships, collaboration with employers, education, and more. We will present an overview of the components of apprenticeship, and how those components can help the workforce challenges of recruitment, retention, and training. CNE NHA

B5 - PReVeNT HARASSmeNT IN YoUR woRkPlAceBryan Peterson, Associated EmployersThis seminar will provide your supervisors and employees with the knowledge and tools needed to recognize problematic situations and to promote a harassment and discrimination-free workplace. Most organizations cannot afford the high employee turnover and poor reputation that can accompany a toxic work environment. A strong,



safe and welcoming company culture can be one of the most important items in preventing a harassing and/or discriminating workplace. What are we doing to cultivate a positive culture where people feel safe in bringing concerns forward? Best practice recommends harassment prevention training for all staff, including supervisors, every two to three years. This session is facilitated through a mix of lecture, hands on activities, DVD instruction and audience engagement through ongoing Q&A. CNE NHA

B6 - THe ANImAl HUmAN coNNecTIoN FoR INTegRATIVe HeAlINgTrish Dick, Shodair Children’s HospitalThe role that animals play in creating optimal healing environments has gained recognition in all kinds of health care settings. Animal-assisted therapy is an intentional healing modality used to achieve healing through facilitated interaction between patients, trained animals and handlers. As long ago as 1860, Florence Nightingale recognized that small animals were an excellent companion for the sick. This session explores the integrative healing benefits of utilizing animals in health care settings. CNE NHA

B7 - ImPlemeNTINg TRAUmA INFoRmeD cARe PRAcTIceS - PART 1John Richardson-Lauve, ChildSaversTrauma has an impact on lives long after the event has occurred. From the Adverse Childhood Experiences Study (ACEs), we have learned how the high prevalence of childhood trauma affects health outcomes across the lifespan. If we learn the signs and symptoms of trauma and effective ways to mitigate it, we can have a greater impact as health professionals. One of the first steps in this solution is assuring a “trauma informed” foundation for all staff in a healthcare system. In a comprehensive approach, anyone touching the life of a person who may have been touched by trauma needs to understand the basic principles of the impact of trauma and the hope of building individual and community resilience. Participants will learn resilience-building strategies to support post-traumatic growth and will be able to identify at least two interventions they can utilize in the course of their work. CNE NHA

5:00 - 6:00 pm X5 - mTA Business meeting

5:00 - 6:30 pmX6 - mHA chairman’s welcome Reception

Sponsored By:BlueCross BlueShield of MT

Start off your evening by networking with yourcolleagues and visiting with exhibitors and sponsors, all

while enjoying complimentary hors d’oeuvres anda no-host bar.

6:30 - 8:30 pmX7 - The meet Up

by invitation onlySponsored By:

SCL Health-St. Vincent HealthcareMontanaGraduateMedicalEducationNetwork

JacksonPhysicianSearchEvident

Join us for a relaxed evening to network and discuss potential employment opportunities with Residents and future P.A.s, N.P.s, and Nurses. Students and Residents

have been invited from the MT Family Medicine Residency, Billings Clinic Internal Medicine Residency Program, Rocky

Mountain College, and Montana State University. Once registered, facilities will be sent additional information

on what to bring and where to send a facility bio for the attendee packet.

Please direct questions to Natascha Robinson, SC AHEC Director, [email protected]



8:00 - 9:30 amcoNcURReNT eDUcATIoN SeSSIoNS c

c1 - leADINg A cUlTURe oF SAFeTY: A BlUePRINT FoR SUcceSSPanel Discussion, MT Chapter of theAmerican College of Healthcare ExecutivesMedical errors are the third leading cause of death in the United States at 220,000 to 440,000 people dying each year from preventable errors according to the Centers for Disease Control and Prevention. Clinicians and hospital staff face devastating impacts from being involved with medical errors, especially in organizations without support systems in place. Moreover, only 64% of staff who responded to the 2016 Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture’s hospital comparative database felt that reported mistakes led to positive changes. To help healthcare leaders achieve total system safety across the continuum, ACHE and the Institute for Healthcare Improvement/ National Patient Safety Foundation Lucian Leape Institute developed a guide for “Leading a Culture of Safety: A Blueprint for Success.” This Blueprint is designed to help leaders shape, create and sustain the organizational culture needed to ensure patient and workforce safety and inspire healthcare leaders on the journey to zero harm. Governing boards of healthcare organizations are accountable for patient safety and should make decisions grounded in patient and workforce safety culture. CNE NHA CPHQ ACHE CAtEgory I

c2 - cARe cooRDINATIoN: INTegRATINg BeHAVIoRAl HeAlTH INTo YoUR cHRoNIc cARe mANAgemeNT PRogRAmFaith Jones, HealthTechS3Behavioral health issues are found in all segments of the population and often go undetected in our older population. Almost one third of all older adults are impacted by depression. Including these and other patients with behavioral health issues in a care coordination program can make a positive impact on their lives. In 2018,

THURSDAYSeptember 20

6:45 - 7:45 amX8 - QUAlITY ImPRoVemeNT BReAkFASTCome to hear how your colleagues are makinga difference in their communities by improvedcare transitions. Leave with actionable ideas toimplement in your own facility! CNE NHA CPHQ

7:00 - 8:00 amX9 - HoSPIce RoUNDTABle DIScUSSIoNJoin your fellow colleagues for an interactive discussion about the latest hospice issues with a light breakfast provided.






Behavioral Health


Workforce

Quality Improvement



c5 - NAVIgATINg THe mUlTI-geNeRATIoNAl woRkFoRceBryan Peterson, Associated EmployersFive generations are now working together in our organizations, which creates a unique dynamic. This seminar will enhance the ability of managers and employees to recognize and capitalize on the strengths in their diverse workforces, and also to respond and resolve differences where productivity, teamwork and customer satisfaction could suffer if not handled effectively. The Millenials (Gen Y) have taken the Baby Boomers and Gen X over as the largest percent of individuals in the workplace. The old stereotypes of “no work ethic,” “can’t put their phone down,” “entitled” need to be put aside. Join us as we dispel the myths and stereotypes of all generations and focus our attention on the strengths each generation brings to the table. CNE NHA

c6 - A mUlTI-DIScIPlINARY APPlIcATIoN oF THe BeST PRAcTIce oF DIgNITY THeRAPY IN HeAlTHcAReRamona Bruckner, Billings ClinicGrowing out of an interdisciplinary palliative care context, this session highlights the best practice of Dignity Therapy developed by Canadian researcher Dr. Harvey Max Chochinov. The ultimate goal of Dignity Therapy is to help bolster the dignity of dying patients and address their suffering. Providers of care from any discipline of healthcare (including volunteers) will benefit from learning how to better view patients through a new lens, as well as the exercise of best-practices that affirm personhood and dignity. An overview of palliative care practice will help to understand the context of this work. CNE NHA



care coordination in the form of behavior health integration (BHI) became a reimbursable service for primary care practices. If you already have a chronic care management program, the inclusion of BHI is a simple and logical next step. Join us in this session for an overview of the rules for BHI and how it aligns with Chronic Care Management to create a sustainable care delivery model with a positive impact on your patients’ lives and your practice’s financial health. CNE NHA CPHQ

c3 - STAY INFoRmeD: meDIcARe BIllINg UPDATeS FoR Home HeAlTH PRoVIDeRSNykesha Scales, CGS AdministratorsParticipants will be updated on recent Medicare Home Health regulations, policies and change requests issued by CMS. Top denials from billing and Medical Review will be outlined with resources to reduce future denials/errors. Targeted Probe and Educate (TPE) process will be discussed so providers will be aware of how to be successful with this initiative. CNE

c4 - lIVe moBIle SImUlATIoN PART 1: DemoNSTRATIoN AND INTeRAcTIVe eVAlUATIoN Ben King and Joe Poole, Simulation in Motion Montana Witness a live demonstration of mobile simulation education focused on improving care in Montana. Audience participants will be provided a quality improvement evaluation tool to utilize during the live broadcast simulation. Small group discussion of quality improvement opportunities observed in the simulation will conclude the morning session. CNE NHA CPHQ

c7 - ImPlemeNTINg TRAUmA INFoRmeD cARe PRAcTIceS - PART 2John Richardson-Lauve, ChildSaversTrauma screening and trauma assessments have limited value without the tools to respond. Resiliency is the treatment for supporting those who have experienced trauma, which will forever be a part of their story. In this workshop, we focus on strategies to build resiliency as healthcare professionals in those with whom we work as well as in ourselves. Participants will learn resilience-building strategies to support post-traumatic growth and will be able to list at least three ways to build or support resilience in their patients, and will identify three strategies for practicing self-care and managing vicarious workplace trauma. CNE NHA

c8 - HoSPITAl oPeRATIoNS & ReVeNUe cYcle ImPRoVemeNT: A SYSTemS APPRoAcHMatthew Waller, Liberty Medical CenterLaura Merchant, Paragon ConsultingThe session will be split between two healthcare professionals trained in Lean/Process Improvement. The first is CEO of a critical access hospital that came to healthcare after a short career in aircraft manufacturing. The second is a Certified Lean Six Sigma consultant who has completed numerous process improvement projects for a large hospital’s Revenue Cycle Team. Attendees will learn the value of the appropriate application of Lean/Process Improvement models and techniques.CNE NHA CPHQ

c9 - HoSPITAl cHARgemASTeR PRIcINg STRATegIeS IN A TRANSPAReNT HeAlTHcARe mARkeTPlAceRandi Brantner, PARA Healthcare Financial ServicesThe Affordable Care Act has presented new challenges for healthcare providers due to the high-deductible plans that are popular with patients obtaining coverage through the state and federal marketplaces. Patients are now faced with an increased responsibility in healthcare costs, forcing them to “shop” a service, which creates a need for meaningful and accessible pricing transparency. Pricing transparency can be addressed in a variety of forms; this presentation focuses on the demand for rational pricing methodologies as a major component to transparency, price competitiveness, and earned reimbursement. Participants will be introduced to the elements of a rational pricing methodology and best practice for developing prices based on cost, reimbursement, and peer pricing data. CNE NHA

c10 - NURSINg STAFF comPeTeNcIeS:meeTINg & eXceeDINg eXPecTATIoNS FoR F726 Louann Lawson, Pathway Health ServicesJoin us for this informational session that will provide nursing leadership and other staff with strategies on creating clinical nursing and aide competencies in long-term care for quality and compliance with F726. This energetic session is designed to provide you with a variety of resources and examples of how to put together a meaningful, pertinent and user-friendly competency program that will provide knowledge for employees and evidence of completion for providers. CNE NHA



Thursday, September 20 10 :00 am - 12 :00 pm

MHA President & CEO, Dick Brown, will kick things off with opening ceremonies and announce the Annual Award Winners. Mr. Brown will be followed by an inspiring

and thought provoking keynote address by the one and only Ben Nemtin.

SPoNSoReD BY:

Ben Nemtin is on a mission to achieve the unthinkable. From playing basketball with President Obama to streaking a soccer field, from raising over $400,000 for charity to placing a record-breaking $250,000 bet on roulette—Ben’s bucket list quest has inspired millions to strive for greatness. Ben weaves the compelling story of how The Buried Life grew from 100 impossible dreams scribbled on a piece of paper into a global movement of millions and skillfully connects his story to the fabric of our daily lives.

Ben’s message of radical possibility combined with his ‘5 Steps to Make the Impossible Possible’ leaves audiences not only inspired but also equipped to tackle the seemingly insurmountable. Ben’s system of achieving any impossible goal demystifies daunting tasks and turns ‘dreams’ into ‘projects’ by creating a digestible pathway to success. Mediocre is crowded; raise your bar and surprise yourself!


geNeRAl SeSSIoN

Ben Nemtin

12:00 - 2:00 pmX11 - Strolling lunch

with exhibitorsSponsored By:

YellowstoneInsuranceExchangeTake a stroll through the exhibit hall to meet with

potential business partners and learn how they may be able to make your job a little bit easier. Enjoy some lunch and still have plenty of time to network with colleagues.

2:00 - 3:30 pmcoNcURReNT eDUcATIoN SeSSIoNS DD1 - INTegRATINg BeHAVIoRAl HeAlTH THRoUgH NeTwoRkS AND TelemeDIcINe - THe collABoRATIVe cARe moDel Session based on ACHE Template #100 Behavioral Healthcare: ApproachestoIncreaseValuefortheOrganizationandMeetCommunityNeedsPanel DiscussionLack of access to treatment, reimbursement issues, inappropriate patient use of the ER, and stigma surrounding mental health and substance disorders are just a few of the concerns surrounding behavioral health in Montana. This panel will discuss two innovative programs use of telemedicine networks to integrate behavioral health and substance abuse treatment into primary care. Central Montana Medical Center has collaborated with several other CAHs to create a sustainable model of integrated care with support from a HRSA Collaborative Care grant. With network collaboration, the frontier hospitals have access to a Licensed Clinical Social Worker, Licensed Addiction Counselor, and a psychiatric consultant for medication review. At Bozeman Health, Dr. Michael Herring has integrated telehealth into quarterly suboxone management visits for patients, specifically for those who are otherwise traveling long distances. These visits take place at the patient’s home, and eliminate many barriers to accessing care for opioid treatment. CNE NHA ACHE CAtEgory I

D2 - SoURce oF TRUTH – BecomINg A DATA DRIVeN oRgANIzATIoNShawn Sutherland, Information BuildersAI, NLP, and Machine Learning are all hot topics right now in healthcare analytics. All of these technologies have their place and will grow in use, but they require a data foundation to be truly leveraged. The challenge for healthcare organizations post EHR implementation is setting the data foundation necessary to move into the world of value-based, consumer driven care. A proper data foundation sets the stage to close the “data to information gap” by properly integrating, enriching, harmonizing data and ensuring its quality. In this presentation, Shawn will share key strategies that can accelerate getting any organization’s data house in order to prepare for the future of analytics. He will candidly share common pitfalls and challenges as well as successes that can be achieved when IT partners with the business and clinicians to pursue an “eyes wide open” approach to becoming a data driven organization dedicated to the quadruple aim and achieving value-based healthcare and member service. CNE NHA CPHQ

D3 - STAY INFoRmeD: meDIcARe BIllINg UPDATeS FoR HoSPIce PRoVIDeRSNykesha Scales, CGS AdministratorsParticipants will be updated on recent Medicare Hospice regulations, policies and change requests issued by CMS. Top denials from billing and Medical Review will be outlined with resources to reduce future denials/errors. Targeted Probe and Educate (TPE) process will be discussed so providers will be aware of how to be successful with this initiative. CNE

D4 - lIVe moBIle SImUlATIoN PART II: leSSoNS leARNeD - How moBIle SImUlATIoN eDUcATIoN cAN ImPRoVe cARe IN moNTANAPanel DiscussionAn interactive panel discussion will allow the audience to hear directly from the simulation actors and facilitators; they will provide participants with ideas and tools to implement what was learned during simulation and generate sustainable improvements. CNE NHA CPHQ



D5 - PeRSPecTIVeS oN VAccINe HeSITANcY - wHY Some ReFUSe To VAccINATeDr. Gary Marshall, University of Louisville School of MedicineHow can we explain “vaccine hesitancy” given the truth that vaccines have largely unburdened mankind from so many serious diseases? This program begins by tracing the history of vaccinology from discovery, through the Golden Age and into the current era of hesitancy. It outlines the problem and explores how hesitancy might derive from some very basic things about human nature, from experiential thinking to faulty risk perception. The program concludes with practical suggestions that might improve uptake and lead to greater vaccine confidence. The lecture is replete with impactful illustrations, anecdotes, and even some humor. CNE NHA

D6 - STRoNg FeNceS mAke FoR gooD NeIgHBoRS: BoUNDARIeS AND eNmeSHmeNT IN HeAlTHcAReDan Dixson, Partners In Home Care-HospiceCreating and maintaining good professional boundaries is both important and often difficult for health care workers. By necessity, we enter into the most private parts of the patient’s and family’s worlds. This session will look at the role of boundaries as well as danger signs of boundary violations. This includes how we know when a boundary has been crossed and how to extricate ourselves from difficult situations. We’ll also discuss the importance of good self-care in maintaining healthy boundaries, so we can create warm professional relationships that are both healing for patients and safe and comfortable for health care workers. CNE NHA

D7 - cAH FINANce 101 FoR TRUSTeeSRalph Llewellyn, Eide BaillyHealthcare finance is a complex topic because of the variations in payment methodologies between payors and between various service lines. This complexity can often lead to confusion as to how decisions will impact the organization and why it can be so difficult to estimate Medicare contractual allowances. This session will discuss

the various reimbursement methodologies impacting rural health care providers and how changes in the organization can impact overall financial performance. CNE

D8 - UNDeRSTANDINg THe New NURSINg Home AcTIVITY RegUlATIoNSJulie Reginek, Ridgewater CollegeCMS published the last activity interpretive guidelines and intent 12 years ago, but in November 2017, Phase 2 of the newly revised regulations had a significant impact on activity programming. This session will give an in-depth look at the key elements of F679/680 and the impact it has on the facility as a whole in providing resident-centered quality of life for each resident. We will also review how Phase 3 will affect the activity professional. CNE NHA

D9 - PATIeNT SATISFAcTIoN: THeRe IS moRe To THe SToRY - PART 1Karen McNenny, McNenny EnterprisesUnderstanding the patient experience gives us a picture of what is most important regarding the care they receive. Several studies suggest that providers and patients have different beliefs about what is important. Most of the patients’ perception of service is in stark contrast to a skilled clinician’s technical focus. This insightful workshop helps partner these two perspectives, re-framing the conversation around patient satisfaction, which continues to be an important indicator in assessing hospital and clinic performance. CNE NHA CPHQ

D10 - PURPoSeFUl PRePARATIoN FoR PHASe 3 oF THe SNF ReQUIRemeNTS oF PARTIcIPATIoNLouann Lawson, Pathway Health ServicesThis session will provide participants with helpful information to prepare for implementing Phase 3 regulations related to the State Operations Appendix PP for long term care. While it may seem that the first two phases included the most work, Phase 3 includes comprehensive programmatic changes that will require extensive training for staff members. Join us for this information packed session to help prioritize the next steps for compliance! CNE NHA CPHQ



3:45 - 5:15 pmcoNcURReNT eDUcATIoN SeSSIoNS ee1 - PHYSIcIAN AND PRoVIDeR comPeNSATIoN - eSSeNTIAlS, TReNDS AND cHAlleNgeSBrian Betner, Hall RenderThis discussion will focus on physician and advanced practice professional compensation. We will explore the fundamentals of provider compensation and outline the necessary compliance considerations and challenges associated with addressing trends in compensation. Special emphasis will be be placed on the various alignment opportunities and goals led by innovative compensation models.

e2 - kNow YoUR eNemY: HAckINg THe HeAlTHcARe SPAceDan Friedrich, Dakota State UniversityThis presentation focuses on some of the most frequent security vulnerabilities we have found in 7 years of doing network penetration and vulnerability analysis in healthcare organizations that range in size from 1 provider office to large multi-hospital Integrated Delivery Networks. This presentation will open your eyes if you think all VPNs are safe, proximity cards enhance your security posture, or you can get by not securing your USB ports. We will explore how VPN pre-shared keys and aggressive mode combine to create an open door into your network, how easy it is to capture proximity card data and clone the card to open physical and logical doors to your facility, and how USB keyboard emulators can compromise your network in seconds. CNE NHA

e3 - DemYSTIFYINg oASIS-DApryl Swafford, Home Health SolutionsThe IMPACT Act set the stage for sweeping changes across all post-acute care settings. While some PAC facilities saw changes as soon as 2016, home health experienced a few

changes in 2017 with the remainder set to start January 1, 2019. OASIS-D will be the culmination of Medicare’s goal to apply standardized patient assessment measures across the four PAC settings. From this PAC data, Medicare hopes to make care safer and more affordable along with improving communications, coordination and transitions of care. By taking the mystery out of OASIS-D, your agency can continue to focus on providing top quality patient care while having the documentation knowledge necessary to back it up. CNE

e4 - PRoTecTINg oUR moST VAlUABle ASSeTS: woRkPlAce SAFeTY AT A cAHMichael Hoffman, Northern Rockies Medical CenterAs administrators and healthcare providers we have a responsibility to give our patients the best care possible and a mission to heal our communities, and to provide that care in a safe, supportive and caring environment. The Bureau of Labor Statistics reports that 75% of all workplace assaults happen in healthcare. Safe intervention techniques applied with the proper guidance and training can effectively safeguard employees and patients from physical harm and litigation. This session will offer participants a chance to discuss causes of violent behavior as well as intervention strategies for dealing with aggressive patients or staff. Participants will also have the opportunity to engage in a group exercise that demonstrates proven intervention techniques. CNE NHA CPHQ

e5 - TeleHeAlTH: oVeRVIew oF RegUlAToRY AND BIllINg ISSUeSJonathan Neufeld, Great Plains Telehealth Resource and Assistance CenterThis session will provide the information needed to evaluate the financial value of a telemedicine program at a CAH or RHC, given the range of program models available, variations in reimbursement, and several alternative payment programs that may impact such a program. Telemedicine technologies can be used to effectuate a range of services and programs, and generating sustainable value from those programs can be challenging. We will discuss a variety of program



models currently being used, some of the strengths and challenges inherent in each, and ways to maximize the value of telemedicine from the perspective of the rural hospital or clinic. We will cover some details of billing and reimbursement as they apply to CAHs and RHCs, and how new programs like FCHIP and CPC+ may be altering the reimbursement landscape for telemedicine. CNE

e6 - meDIcAl & RecReATIoNAl mARIjUANA lAwS AND THeIR ImPAcT oN emPloYeRS AND HeAlTHcARe PRoVIDeRSPeter Stokstad & Tessa Keller, Garlington, Lohn & Robinson, PLLPThis session will provide an overview of recreational and medical marijuana laws in Montana and in the Federal legal system. The session with then discuss how an employee’s use of medical marijuana impacts an employer’s potential liability under State and Federal employment laws. Session will end with a discussion of how to minimize legal risk associated with dealing with employees who use medical marijuana. CNE NHA

e7 - cAHS: PRePARINg FoR SUcceSSRalph Llewellyn, Eide BaillyOperating a hospital is a difficult task, with challenges coming from all directions. This includes regulations, staffing, payors and the increased availability of consumer knowledge. But while the challenges can be enormous, some entities are finding ways to succeed in this environment. This session will discuss best practices being implemented by high performing entities. CNE

e8 - SUPPoRTINg QUAlITY oF lIFe FoR ReSIDeNTS wITH DemeNTIAJulie Reginek, Ridgewater CollegeAs the number of older adults with dementia needing care increases, so does the need for well-trained activity professionals who understand the unique aspects of the disease and have the skills and knowledge to respond to the resident’s individual needs. This session will look at the regulatory implications for activity programming to

support resident centered care and intervention strategies for residents with dementia. Ideas, resources, and sharing of best practices will be spotlighted to help design and implement activity programs that support meaningful quality of life for persons with dementia. CNE NHA

e9 - PATIeNT SATISFAcTIoN: THeRe IS moRe To THe SToRY - PART 2Karen McNenny, McNenny EnterprisesEven under the best of circumstances, we are not always able to satisfy the expectations of those we serve. In Part 2 of this workshop, we will discuss service recovery and develop applicable tools to manage difficult situations and conversations. We will also discuss how to engage clinical and non-clinical employees in the effort to provide an outstanding patient experience. CNE NHA CPHQ

e10 - comPlIANce AND eTHIcS UNDeR THe SNF PHASe 3 ReQUIRemeNTS oF PARTIcIPATIoNLouann Lawson, Pathway Health ServicesThis session will provide participants with knowledge necessary to understand the compliance and ethics regulations found in the State Operations manual due in Phase 3 of the Skilled Nursing Facility Requirements of Participation. Now more than ever our industry faces challenges that are different and complicated so the need for a solid compliance and ethics program is a must!CNE NHA

5:00 - 6:30 pmX12-exhibitor Reception

Sponsored By: U.S.BankWealthManagement

Join us for a delightful evening with exhibitors, filled withan assortment of tasty hors d’oeuvres and a no-host

bar as you unwind with friends and colleagues. You won’t want to miss out on the door prizes, $4,000 worth of prizes in the “Passport to Prizes” game and the $500 grand prize

CASH drawing!



Friday, September 218 :30 - 10 :00 am

SPoNSoReD BY:

As working professionals, we could all use a little jolt from time to time. This session may be the only time all year when you take a moment to reflect on the things you need to do to reignite the passion that brought you into the workforce in the first place. World-touring entertainer and actor Mark J. Lindquist offers a keynote that is as entertaining as it is enlightening as he sends you out the door on fire.

Participants will gain an awareness of the mental roadblocks that stand in the way of progress; this progress can be in our personal lives, the workplace, or in the pursuit of our passions.

Audience members will gain an understanding of the importance of a workplace culture that is dedicated to the development of an individual’s strengths. The quickest way to reignite a person’s passion for what they do is to develop a culture that honors the strengths of the individual and allows them to make major contributions to the organization within their strength zone.

Members of your team will leave with an expanded vision for their future within your organization. Many of us feel “stuck” from time to time as we progress through our working lives. Whether it is your first week on the job or you are a CEO of the organization, individuals will leave this session with a new vision for the future that will propel them out of the rut and into an exciting journey toward a passion-filled life in all areas, at work and at home.


PleNARY SeSSIoN

mark lindquist


FRIDAYSeptember 21

7:00 - 8:00 amX13 - ceo exchange BreakfastSponsored By: HallRender&AflacA conversation over breakfast between all currentCEOs and students enrolled in MSU-B aspiring tobecome the next generation of leaders.

7:00 - 8:30 amX14 - mScA Business meeting

7:00 - 8:00 amX15 - Home Health Roundtable DiscussionJoin your fellow colleagues for an interactive discussion about current issues, best practices and helpful resources with a light breakfast provided.

8:30 - 10:00 amX16 - PleNARY SeSSIoNSee Page 24 for Details CNE NHA

10:00 - 10:30 amBReAk

10:30 am - 12:00 pmcoNcURReNT eDUcATIoN SeSSIoNS FF1 - HeAlTH cARe DISRUPTIoN A To z: wHAT HoSPITAlS SHoUlD kNowBrian Betner, Hall RenderDisruption in health care is occurring at an accelerating rate. Winners and losers will be selected from those who take advantage of disruption or minimize its potential adverse impact. From A to Z, this discussion will provide an entertaining overview of a broad range of disruption events and themes occurring in health care that have or will affect hospitals. Starting with Analytics, Behavioral Health and Commercial Reasonableness and ending with the Yates Memo and Chasing Zero medical errors, we will survey the world of industry disruption.CNE NHA

F2 - BeST PRAcTIceS FoR INTegRATINg A clINIcAl PeRSPecTIVe INTo YoUR SUPPlY cHAINJeffiny Shutts, Mid-America Service SolutionsClinically Integrated Value (CIV) is the Mid-America Service Solutions approach to integrating clinical work into supply chain decisions up front. This process not only examines evidence to determine the best products to choose from a clinical standpoint but also leverages 21 other value streams that affect costs within our systems, like waste management, utilization, employee health, etc. Members will learn about the pitfalls MSS has uncovered in navigating how to clinically integrate supply chain, in addition to several successful initiatives that have been implemented. CNE NHA





Behavioral Health


Workforce

Quality Improvement



F3 - oUTcomeS: THe wHo, wHAT, wHY AND How To AgeNcY ImPRoVemeNTApryl Swafford, Home Health SolutionsIn the ever-changing world of home health care, agencies are looking more and more at outcomes. With CMS initiatives such as value based purchasing, star ratings, home health compare and more, how well we make our patients better drives both our value to others and our reimbursement. More importantly though, improved outcomes help patients remain at home as an active participant of the family, community and world at large. By understanding outcomes and identifying how best to monitor and utilize the information, agencies will enhance their value to patients, families and health care partners.CNE

F4 - NAVIgATINg THe lIceNSURe SURVeY PRoceSS oF cRITIcAl AcceSS HoSPITAlSLeigh Ann Holmes, Montana DPHHSStaff from the Licensure Bureau will present on the survey process for critical access hospitals. Surveyors will explain what providers can expect from entrance to exit and will assist providers in learning how to write an acceptable plan of correction. Included in the presentation will be trends in licensing deficiencies in CAHs and will conclude with a question and answer period. CNE CPHQ

F5 –A commUNITY AND PATIeNT-ceNTeReD APPRoAcH To AlzHeImeR’S cAReMiranda Meunier, Billings ClinicOne the key goals of the Montana Alzheimer’s Disease and Related Dementias State Plan Work Group is to promote provider education throughout Montana to reach our aims of increased early detection and using evidence-based practice to manage dementia across the trajectory. This includes both medical management as well as educating providers on the community resources that exist to help individuals and their families meet the

FRIDAYSeptember 21


complex needs of their loved ones and hopefully keep them at home longer. Miranda will help participants identify dementia characteristics, explain the dementia diagnosis and focus on a community-based approach to managing the disease. CNE NHA

F6 - RURAl PHYSIcIAN RecRUITmeNT AND ReTeNTIoN PlAYBookSharon Thompson, Jackson Physician Delivering on the promise of a rewarding practice and balanced lifestyle for physicians and advanced practice providers can seem like an insurmountable challenge. Learn how to develop effective recruitment practices -- and create the culture -- that focus on taking care of the provider, freeing them to take care of their patients. This session will explore actionable tactics that support physicians in their rural practices, and in turn, increase the success of recruiting new doctors and families to their communities and maintain their own well-being in remote, rural locations. Interactive learning will keep participants engaged in identifying what they can take home to address their most pressing challenges. CNE

F7 - mANAgINg woRkPlAce coNFlIcTTim Bleigh, Spacelabs HealthcareThis course covers the essential communication tools that will enable anyone to recognize, defuse and minimize conflict in the workplace. It starts with developing an understanding of the causes of conflict and the reasons that we react and behave the way we do. We then define the emotional intelligence and responses that will prevent conflict from escalating and strategies for mitigating further conflict and stress. CNE NHA

F8 - HelPINg STAFF To eNgAge ReSIDeNTS IN meANINgFUl AcTIVITIeSJulie Reginek, Ridgewater CollegeIn this era of culture change and resident-centered care, all facility staff plays an important role in providing meaningful activity involvement for residents that support their quality of life. However, often staff does not know how or have the resources to do this. In this session, we

Search

will explore how to help all staff identify ways to involve residents in meaningful activity engagement and how to identify and use available resources. A focus will be on tips and techniques that use the three “Ps” for training staff. CNE NHA

F9 - mISSIoN: HPV cANceR FRee - BRINgINg THe U.S. UP To SPeeD!American Cancer SocietyMission: HPV Cancer Free campaign has two goals: 1) Increase HPV vaccination rates for preteens, and 2) Eliminate gender disparities and reduce geographic disparities in HPV vaccination rates. The United States lags behind other developed countries in protecting our children against HPV cancers. No one should face a diagnosis of cancer that could be prevented. If we vaccinated all of our 11-to-12-year-olds, we could see a generation of HPV cancer-free adults. The presentation will focus on implementing key interventions and strategies to raise HPV vaccination rates. Health systems can reduce future suffering, lower costs associated with treatment, and ultimately help save patients’ lives. CNE NHA

F10 - PReVeNTINg INVolUNTARY DIScHARgeS FRom SNFS AND AlFS LaDawn Whiteside, I-MediateMediation is an innovative approach to resolve conflict as an alternative to complaint investigations, fair hearings and litigation. Mediation is used to: Prevent resident discharges, decrease the number of discharge appeals, meet current state/federal requirements for discharge planning and arbitration, decrease the number of complaints filed with the state agency, and enhance customer service. The new interpretations and regulations change the risk management of a nursing facility regarding discharge. Typically, a discharge notice is issued when the facility has run out of solutions and/or fears survey repercussions. Mediation can be used as an informal method of working together to create a solution, which helps everyone involved. CNE NHA

12:00 - 1:30 pmX17 - mTHImSS BUSINeSS meeTINg

FRIDAYSeptember 21

HoST HoTelSDoubletreebyHilton&NorthernHotels

make Your Reservations by:September 1, 2018

DoubleTree by Hiltoncall: (406) 252-7400

Northern Hotelcall: (406) 867-6767

mention the mHA conventionfor our Discounted Rate 2 7


THe moBIle APP

MHA has a new and improved mobile event app this year!

The mobile app will provide you with your ownpersonal agenda, the ability to search for and

message attendees, exhibitors, view informationon speakers, complete session evaluations and more!

MHA will continue to provide printed materialson-site, so if you aren’t quite ready to go

completely mobile - we have you covered!

An email will be sent to you with directions todownload the app a few weeks prior to the event.

Thank you in advance for registering for the 2018MHA Fall Convention & Trade Show. We look

forward to seeing you in Billings soon!

SPoNSoReD BY:


Convention Registration Fee Registration Fee Fee After 9/4 Total Fee

MHA Member (Includes Associate & Personal) $295 Same

Prospective Member (Non-Member Employed in Patient Care Facility) $495 $545

Company Representative (Without a Trade Show Booth or Sponsorship) $600 $700 $ Exhibitor/Sponsor (2 Representatives Per Standard Booth) Included in Booth Pricing Included in Booth Pricing

MHA Member One Day Pass - Thursday, September 20, 2018 $195 Same

Prospective Member One Day Pass - Thursday, September 20, 2018 $295 $345

Bonus Sessions Fee if Attending Convention Bonus Session Only Total Fee

Pre-Conference Workshop: Infection Prevention BootcampTuesday, September 18 • 9:00 am - 4:30 pm CNE NHA

$35 $70

Bonus Session: Who Are You BECOMING as a Leader? Wednesday, September 19 • 9:00 am - 12:00 pm CNE NHA

$100 $200

First Name: _____________________________________________ Last Name: ______________________________________________

Title: ______________________________________________ Telephone: _________________________________________________

Facility/Organization Name: _________________________________________________________________________________________

Mailing Address/City/State/Zip: ______________________________________________________________________________________

Email Address: ___________________________________________________________________________________________________

Your name badge will be printed from this information.

PRINT

Job Code Check () the job code that best fits your position. Please check only one.

MHA Fall Convention & Trade ShowSeptember 19-21, 2018 • Billings, Montana

CEO (MHA Member)CEO (Non-Member) CFO CNO/DON Activity Director Assisted Living Facility Board of Directors/Trustee Business Office Manager

Chaplain/Pastoral CareClinic Manager Education/In-Service/Training Emergency PreparednessEngineer/Plant Operations Executive Staff (non-CEO) Exhibitor Guest/Spouse

HIM/IT Home Health HospiceHospice & Home Health Infection Control Materials Manager Medical Staff/Physician Nursing Nursing Home Administrator

Personnel/HR PR/Marketing/Foundation Quality (QI/QA) Risk Management Social Services Speaker State Employee Volunteer/Auxilian/DVS Other_______________

registration Fees

Payment Information Youmaypaybycreditcard,checkormemberfacilitiesmaychoose“BillMyFacility”whenregisteringOnline.MHAwillsendaninvoiceforallregisteredattendeesfromyourmemberfacilityaftertheeventhasconcluded.Total Payment Due: $ _________________

Please invoice me—MHA Member Facility PO#: _____________________ Check Enclosed

Credit Card Payments: to protect your privacy and financial information, all credit card payments must be done online via our secure site. Visit www.mtha.org/education for links to register for the convention. Please contact Kim Wiens with any questions or guidance.

CancellationDeadline:September 10, 2018 by 5:00 pm. Only written cancellations will be accepted - email Kim Wiens ([email protected]) or fax to (406) 443-3894. For cancellations before 9/10, refunds will be issued after the event, less a $50 per person processing fee for Members, $100 for Non-Members. No refunds will be issued after 9/10.

Participant Name: _____________________________________________________________________

REGISTER ONLINE by August 26 to be entered to win a FREE 3-night stay at one of the host hotels!

Thank You for Registering for Your Annual Convention!

By marking an (x) in the workshop you plan to attend, we can schedule each session in an appropriately sized room.

ThursdayOtherMeetings/Events(x)allyouwishtoattend

X10GeneralSession-5StepstoMaketheImpossiblePossible(10:00 am - 12:00 pm)

X11StrollingLunchwithExhibitors(12:00-2:00pm)

SessionDThursday2:00-3:30pm(x)Only1BreakoutSession

D1 ACHE: Integrating Behavioral Health Through Networks and Telemed...

D2 Source of Truth – Becoming a Data Driven Organization

D3 Stay Informed: Medicare Billing Updates for Hospice Providers

D4 Live Mobile Simulation Pt. 2: How Mobile Simulation Education Can...

D5 Perspectives on Vaccine Hesitancy - Why Some Refuse to Vaccinate

D6 Strong Fences Make for Good Neighbors: Boundaries and Enmeshment

D7 CAH Finance 101 for Trustees

D8 Understanding the New Nursing Home Activity Regulations: F679/680

D9 Patient Satisfaction – There is more to the story - Part 1

D10 Purposeful Preparation for Phase 3 of the SNF Requirements of...

SessionEThursday3:45-5:15pm(x)Only1BreakoutSession

E1 Physician and Provider Compensation - Essentials, Trends and Challeng..

E2 Know Your Enemy; Hacking the Healthcare Space

E3 Demystifying OASIS-D

E4 Protecting Our Most Valuable Assets: Workplace Safety at a CAH

E5 Telehealth: Overview of Regulatory and Billing Issues

E6 Medical and Recreational Marijuana Laws and Their Impact on Employ..

E7 CAHs: Preparing for Success

E8 Supporting Quality of Life for Residents with Dementia

E9 Patient Satisfaction – There is more to the story - Part 2

E10 Compliance and Ethics under the SNF Phase 3 Requirements of Part...

X12ExhibitorReception&TradeShow(5:00-6:30pm)

FridayOtherEvents(x)allyouwishtoattend

X13 CEO Exchange - A Conversation Over Breakfast (7:00 - 8:00 am)

X14 MSCA Business Meeting (7:00 - 8:30 am)

X15 Home Health Roundtable Discussion (7:00 - 8:00 am)

X16PlenarySession-Passion!8StepstoReigniteYours(8:30-10:00am)

SessionFFriday10:30-12:00pm(x)Only1BreakoutSession

F1 Health Care Disruption A to Z: What Hospitals Should Know

F2 Best Practices for Integrating a Clinical Perspective into Your Supply...

F3 Outcomes: The Who, What, Why and How to Agency Improvement

F4 Navigating the Licensure Survey Process of Critical Access Hospitals

F5 A Community and Patient-Centered Approach to Alzheimer’s Care

F6 Rural Physician Recruitment and Retention Playbook

F7 Managing Workplace Conflict

F8 Helping Staff to Engage Residents in Meaningful Activities

F9 Mission: HPV Cancer Free - Bringing the U.S. Up to Speed!

F10 Preventing Involuntary Discharges from SNFs and ALFs

X17MTHIMSSBusinessMeeting(12:00-1:30pm)

TuesdayOtherMeetings/Events(x)ifyouwishtoattend

Workshop: Infection Prevention Boot Camp (9:00 am - 4:30 pm)

WednesdayOtherMeetings/Events(x)allyouwishtoattend

BONUS: Who Are You BECOMING as a Leader? (9:00 am - 12:00 pm)

X1 Critical Access Hospital CEOs Meeting (7:30 - 11:30 am)

X2 LeadingAge Town Hall Meeting (11:45 am - 1:00 pm)

X3 MHA House of Delegates & Member CEO Meeting (11:45 am - 4:30 pm)

X4 ACHE Board Meeting (2:00 - 3:00 pm)

SessionAWednesday1:30-3:00pm(x)Only1BreakoutSession

A1 Drug & Alcohol “Reasonable Suspicion” Training for Supervisors

**This Session Begins at 1:00 pm**

A2 State Survey & Certification Bureau Update - Part 1

A3 Home Health: A Day in the Life of a Home Health Worker - Document..

A4 Infection Prevention as a Team Sport; Working Together to Improve...

A5 Next Generation of Performance Management & Development

A6 Spiritual Care Roundtable

A7 Community Health Challenge: Turning a Tagline into Action!

SessionBWednesday3:30-5:00pm(x)Only1BreakoutSession

B1 ACHE: The Healthcare Executive’s Role with the Opioid Crisis

B2 State Survey & Certification Bureau Update - Part 2

B3 Hospice: A Day In The Life of a Hospice Worker - Documentation to...

B4 Apprenticeships – Customizable, Collaborative Approach to Growing...

B5 Prevent Harassment in Your Workplace

B6 The Animal Human Connection for Integrative Healing

B7 Implementing Trauma Informed Care Practices – Part 1

WednesdayOtherMeeting/Events(x)allyouwishtoattend

X5 MTA Business Meeting (5:00 - 6:00 pm)

X6Chairman’sWelcomeReception(5:00-6:30pm)

X7 The Meet Up - By Invitation Only (6:30 - 8:30 pm)

ThursdayOtherMeetings/Events(x)allyouwishtoattend

X8 Quality Improvement Breakfast (6:45 - 7:45 am)

X9 Hospice Roundtable Discussion (7:00 - 8:00 am)

SessionCThursday8:00-9:30am(x)Only1BreakoutSession

C1 ACHE: Leading a Culture of Safety: A Blueprint for Success

C2 Care Coordination: Integrating Behavioral Health into your Chronic...

C3 Stay Informed: Medicare Billing Updates for Home Health Providers

C4 Live Mobile Simulation Pt. 1: Demonstration and Interactive Evaluation

C5 Navigating the Multi-Generational Workforce

C6 A Multi-disciplinary Application of the Best Practice of Dignity Therapy...

C7 Implementing Trauma Informed Care Practices – Part 2

C8 Hospital Operations & Revenue Cycle Improvement: A Systems Appro...

C9 Hospital Chargemaster Pricing Strategies in a Transparent Healthcare...

C10 Nursing Staff Competencies – Meeting and Exceeding Expectations

http://www.cvent.com/events/2018-mha-fall-convention-trade-show/event-summary-a54facebdcaa4c9d80a7c89601b94614.aspx


INFoRmATIoN oN moNTANA’S lARgeST HeAlTH cARe coNVeNTIoN eNcloSeD

September 19-21, 2018 | Doubletree by Hilton & Northern Hotels

Won’t you join us in Billings?

participant rochre & registration...people, passion, performance 1 participant rochre &...

Documents