partners in student success: building a new strategic plan - janet morrison - sassy 2014
DESCRIPTION
Presented at the 2014 Student Affairs and Services Symposium at York University. After months of collaborative work, the Division of Students at York University unveiled its five-year strategic plan in March, 2013. Titled “Strategy for Success,” it articulates a vision, mission, values, strategic priorities, and enablers. York’s CSAO, Janet Morrison, will talk about the planning process, the challenges encountered, and lessons learned. Her presentation will set the stage for related sessions delivered by York leaders, all of whom are proud to be ‘Partners in Student Success’.TRANSCRIPT
Janet K. Morrison, Vice-Provost, StudentsCACUSS 2014: NAVIGATING CHANGEWednesday, June 11, 2014
Partners in Student SuccessBuilding our strategic plan.
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Division of Students• Aboriginal Student Services• Career Centre• Counselling & Disability Services• Registrar’s Office
• Recruitment• Admissions• Student Financial Services• Systems• Scheduling• Records
• Sport & Recreation• Student Community & Leadership Development• Student Conflict Resolution
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Goals & Objectives
• Transform the Division of Students into an excellent, strategic partner
• Foster environments that contribute to an exemplary student experience
• Partner within the University to improve York’s reputation• Advance the University’s enrolment goals• Create a healthy work culture within the Division of
Students to position employees for success• Optimize operational performance
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Contract Deliverables
• mission, vision, values• divisional current state assessment• future state assessment• future state definition• review & evaluation• comprehensive strategic plan• implementation plan
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Process
Data Surveys Stakeholder Interviews
Focus Groups
Str
ateg
ic P
lan
Divisional Survey
Employee Engagement
Survey
President Provost
VP+PDeans
CIOStudent Organizations
Senate
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Division of StudentsPARTNERS IN STUDENT SUCCESS
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Values
• Excellence• Accountability• Respect• Care• Innovation• Collaboration• Inclusion
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Key Priorities
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Enablers
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Vision Partners in student success
MissionTo advance York University’s mission by providing services, programs and facilities that foster academic success, student development and an engaged community. We support and inspire
students to contribute as global leaders.
Values Respect Excellence Innovation
Collaboration Accountability Care
Inclusion
Strategic Enrolment Management
2018: York has achieved optimum enrolment through a strategic, planned approach that aligns with the University Academic Plan, White Paper and Faculty Plans.
First Year Experience
2018: All first year students have access to programs that support their personal transition to York and foster their success and engagement.
Financial Supports
2018: We provide the financial assistance our students need to meet their academic goals.
Student Leadership & Career Development
2018: We offer co-curricular programs and services that empower our students to seek out and engage in leadership and career development opportunities.
Enabler: Valuing People Enabler: Resource Integration
Building Culture: Living Our Values
2018: We live our values, as experienced by our students, clients, partners and ourselves.
Employee Engagement & Development
2018: Divisional Employee Engagement reaches a significant five year high and every employee has an active development plan in place.
Organizational Effectiveness & Awareness
2018: The role of the Division of Students at York University is clear to students, clients, Faculty partners and Divisional employees. Our structures, systems, communications and processes are positioned to provide service excellence.
Priorities: Student Success
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Balanced Scorecard
• employee engagement
• internal promotions• employee retention• learning & development
• transactions per employee
• errors/rework• employee utilization (# of touch points)
• cost of service• enrolment• revenue
• student retention• student survey scores (NSSE)
• faculty feedback• guidance counselor survey scores
Student/Client Experience
(i.e., Customer)Financial
Division of Students
Employees (i.e., People)
Internal Processes
Examples
Examples
Examples
Examples
Mea
surin
g ou
r S
ucce
ss
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Division of StudentsPARTNERS IN STUDENT SUCCESS
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Division of StudentsPARTNERS IN STUDENT SUCCESS
Roadmap for Change
Phase 0 Phase 1 Phase 2 Phase 3 Phase 4
Putting “House in Order” and In-ProgressWith Yearly Evaluation
Making Change to Ensure a
Solid Startand Quick
Wins
Solidifying Wins and
Entering Next Phase of Change
Management
Getting “In to the Groove”
Consistently tracking and researching
best practices
Celebrating and Building
on Successes + Continuous Improvement
Questions?
Contact Information
Janet MorrisonVice-Provost, Students