Humongous Insurance

Patient Health Education Seminar

Presented by Dr. Bob Gage, M.D.August 31, 2004

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Agenda

• Establish objectives for this seminar• Review current patient health

education practices• Discuss health education theories

and principles as applied to patients• Plan and evaluate individualized

patient education programs• Discuss recent patient health

education developments• Questions and answers

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Objectives

• Demonstrate how to communicate and evaluate health information

• Plan and carry out a patient education session

• Identify the education needs of patients throughout their lifespan

• Act as resource in health education• Discuss recent developments (e.g.,

Patients’ Bill of Rights) and ethical issues

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Current Practices

• Current process for the delivery of patient education information

Diagnosis ofpatient condition

Physician – patientconsultation

Establish patienteducation needs

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Theories and Principles

• The Patient Education Control Board establishes hospital policies

• Periodically evaluate the content quality and availability of health education programs

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Patient Education Programs

• Driving safe: An 8-hour course that reviews driving safety and rules

• Lung disease: A program to help you learn to live with lung disease

• Weight management: Education sessions designed to teach you new

behaviors to help manage your weight

• For a complete listing, visit (insert link to brochure file)

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Recent Developments

• Revisions to the Patients’ Bill of Rights

• Patient satisfaction feedback mechanisms– Questionnaire– Feedback evaluation graph

• Patient education instructional video

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Recent Developments

• Sample questionnaire results

Q # Experience Rating (1-10)

1 Administrative process 8

2 Taking vital statistics 7

3 Clear explanation of diagnosis 9

4 Clear explanation of preventative medicines

10

Overall rating 8.5

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Recent Developments

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10

Rati

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1 2 3 4 Overall

Question

Patient #1

Patient #2

Patient #3

• Sample feedback graph

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Recent Developments

• Instructional video

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Questions and answers