paul farrer at july 2013 directors event

9
// More Together Recruitment Mistakes hundred I’ve made a few

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Paul Farrer has spent the last 20 years helping build the Aspire Global Network (established originally as Phee Farrer Jones in 1992) with six specialist recruitment brands. He has recruited hundreds of recruiters over these years and shares some of the mistakes he has made; what they've cost the business and the lessons learned.

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Page 1: Paul Farrer at July 2013 Directors Event

// More Together

Recruitment Mistakes

hundredI’ve made a few

Page 2: Paul Farrer at July 2013 Directors Event

Mr Impressive

Page 3: Paul Farrer at July 2013 Directors Event

Why people leave Aspire?

10% fail probation34% other rec co10% own biz30% out of rec10% relocate6% other

70% of those who joined other recruiters – were on performance objectives.

40% joined competitive companies

100% of new employers didn’t request a reference

7 were recruitment mistakes

Page 4: Paul Farrer at July 2013 Directors Event

The real cost of recruitment mistakes – cost per desk

• Annual NFI/NDR/GP per employee = opportunity cost of a desk

• Divide by 52 for opportunity cost per week• Multiply by number of weeks desk is vacant = base

cost• Add recruitment costs = any R2R fee, add costs +

management time• Add induction costs = management time• Add weeks taken to bill • Add annual NFI/NDR/GP per employee less billings• = Real Cost

Page 5: Paul Farrer at July 2013 Directors Event

Aspire cost of recruitment mistakes – cost per desk

• Annual NFI/NDR/GP per employee = £102,786• Divide by 52 for opportunity cost per week = £1977/wk• Average Number of weeks desk is vacant = 5 x 1977 =

£9885• Add recruitment costs = possible R2R fee + management

time• Add induction costs = management time• Add weeks taken to bill = 10 x 1977 = £19,770• Add annual NFI/NDR per employee (£102,786) less billings

(av £95,692 1st 12 months) = £7093• Real Cost per hire = £36,748• Of which 7 replacements were recruitment

mistakes = 7 x £36,748 = £257,236

Page 6: Paul Farrer at July 2013 Directors Event

Aspire cost of mistakes – FEE EARNING DESK

• Annual NFI/NDR/GP per employee = £132,933• Divide by 52 for opportunity cost per week = £2556/wk• Average Number of weeks desk is vacant = 5 x 2556 =

£12,780• Add recruitment costs = possible R2R fee + management

time• Add induction costs = management time• Add weeks taken to bill = 10 x 2556 = £25,560• Add annual NFI/NDR per employee (£132,933) less billings

(av £95,692 1st 12 months) = £37,241• Real Cost per hire = £75,581• Of which 7 replacements were recruitment

mistakes = 7 x £75,581 = £529,067

Page 7: Paul Farrer at July 2013 Directors Event

Mistakes we have made……..

RECRUITING SKILL SET WE DIDN’T MASTER

EXEC SEARCH, HR, ITBuckle to pressuretime, Candidate under offer

A c c e p ti n g l o w e r s t a n d a r d sB e s t o f b a d b u n c hToo much influence from

one manager

Manager prepared to take a risk

Recent joiner

recommendation

….. more than once!

Assuming track record of success in one marketwill transfer to ours

Not taking references

Page 8: Paul Farrer at July 2013 Directors Event

What we have tried

• RCQ – psychometrics

• Role plays• Presentations• Competency based interviews• Values based interviews• Team drinks• Reference Checking• Linkedin Profile v CV• HR Director does ALL 1st interviews

Page 9: Paul Farrer at July 2013 Directors Event

And finally