paytm analysis

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One97 Communications Company India’s Most Trusted, #1 Mobile Recharge Destination

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Page 1: Paytm analysis

One97 Communications Company

India’s Most Trusted, #1 Mobile Recharge Destination

Page 2: Paytm analysis

One97 – The Parent Company

400 million+ unique users and 1.3billion+ IVR transactions daily on One97 platform

Owned by Vijay Shekhar Sharma15 years in business – India’s largest deployed telecom applications, platforms company

Team strength of 1200+ across Delhi, Mumbai, Chennai, Kolkata & Bangalore w/International presence in Nigeria, Dubai & South Africa

Fastest growing company- Company of the year 2010, Best digital innovation 2010

Page 3: Paytm analysis

Paytm – #1 Recharge DestinationRecharges were never so

simple !Exciting coupons

Over 800,000 transactions daily

Over 100,000 offers powered daily

Page 4: Paytm analysis

• 22 million+ visitors per month

• 15 million active wallet users

• 15,000 merchants accepting Paytm wallet

• 8 million+ transactions per month

• 70% through mobiles

• 6 million CC/DC users/month

• 2 million stored credit cards

• 40000+ new users acquired everyday

Paytm – Massive Scale and Rapid Growth

Page 5: Paytm analysis

Customer Delight

Quick & Easy Mobile/DTH Recharge &

Bill Payments

Safe & Secure (PCI DSS Certified)

24 X 7 Customer service & support

Attractive deals &

discounts on every

transaction

Accessible via all mediums -

Web, WAP, App, SMS &

IVR

Paytm – The Best Consumer Experience

Page 6: Paytm analysis

Prompt Customer Service

– Paytm has been able to manage upto 10x spike in conversation volume with same team size and no compromise on response times.

– One click recharge with Paytm wallet– 97% success rate– Fast loading site & apps

Page 7: Paytm analysis

Google Play Store• 10 – 50 million Downloads

• Rank 1 in Shopping

• Rank 20 Overall (all time)

• 4,00,000+ five star reviews

Apple App Store• ‘New & Noteworthy’ app

• ‘What’s Hot’ app feature

• Rank 1 in Utilities

• Rank 25 Overall (all time)

Over 20 million app downloads till date

Paytm – Social Media and Apps

Page 8: Paytm analysis

Paytm is way ahead of its competitors

Paytm – The Brand

Source: Google Trends

Page 9: Paytm analysis

More transactions happen on Paytm every day than on other leading m/e-commerce players combined together

Paytm – M/E-Commerce Leader

Source: Google Trends

Page 10: Paytm analysis

#PaytmKaro