pepper at dt - san francisco · •pepper also accepts touch commands through a fixed tablet on its...
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Table of Contents04 Business Need05 Features06 What is Pepper?07 Interacting with Pepper08 Why we Chose Pepper08 Getting Out the Box 09 Deploying Pepper10 Challenges11 Future Plans
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WHAT IS PEPPER?
Host• Designed specifically to interact with people
• Conversational• Answers questions• Focused on you
Chatbot• Accepts voice commands• Not AI• Pepper also accepts touch commands through a fixed tablet on its chassis
• DT employees teach Pepper by chatting with Pepper in its own Slack channel
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Humanoid Robot• Friendly, approachable design
• Human shaped• 4 feet tall• Capable of interpreting human emotions and adapting behavior in response
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Pepper Features Envoy
✔� Welcomes guest
✔� Notify hosts via email & text ✔�
✔� Easy to use ✔�
Captures guest photo ✔�
✔� Attracts guest
✔� Natural language processing for voice user interface
Pepper Features Envoy
Visitor log ✔�
✔� Tablet for touch user interface ✔�
✔� 4 directional microphones
✔� 3D camera & 2HD cameras
✔� Web connectivity for searching
✔� Emotion Engine
Pepper vs. Other Visitor Management Tools
WHY THIS TECHNOLOGY?
Scalable
• Intuitive platform
• 3rd party software
• Innovation consistently improves functionality
Chatbot• Easily
programmable• Converse with
speech, text or touch
• Integrated software supports voice commands
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Supported Technology
Uses Microsoft Azure Framework, Dialogflow, Google Assistant, and other supported software from companies with staying power
Easy to Use
• User‐friendly back end removes intimidation, even for non‐technical staff
DEPLOYING PEPPER
Hardwire connection within the DT firewall
Upload employee email and cell numbers for notifications
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DEPLOYING PEPPER
Tune Pepper’s Voice and Tone
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DEPLOYING PEPPER
Program Chats in Dialogflow
Program Questions & Answers
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DEPLOYING PEPPER
Creating New Workflows
• Admitting Guests
• Sending & Receiving packages
• Securing Pepper from human threats
• Sending signals without a human in the room
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CHALLENGES
CybersecurityPublicized hack required we take extra precaution & make network changes
Culture ChangeStaff resisted change
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LogisticsWho admits guests?Order supplies?Sign for packages?
Visitor Learning CurveHow will guess know how to gain admission?Or use Pepper?
Reassigning WorkHosts own: inviting guestsRetrieving guestsDistributing visitor badges
IteratingTracked incidents and commentsCreated no less than 5 versions of the visitor experienceStill adjusting
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BENEFITSWe are now a self‐service front desk
No one immediately exposed to unwanted guests and intruders
Showcases our commitment to innovate
Invokes curiosity to encourage creative thinking
It promotes team collaboration
JL(1
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LESSONS LEARNED
1. Introduce Pepper to staff early
2. Closely review Softbank security details
3. Create a project plan to Onboard Pepper
4. Plan a campaign to socialize Pepper
5. Plan a soft launch and plan to iterate
6. Determine a post launch maintenance schedule
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Program Pepper to deliver messages in Chinese, Spanish & Tagalog
Continue developing Pepper’s capabilities in collaboration Softbank Robotics America
Explore other uses for Pepper
Future Plans
QuestionsLinda [email protected]