performance appraisal canteen staff canteen network meeting 6 march 2012
TRANSCRIPT
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Performance AppraisalPerformance AppraisalCanteen Staff
Canteen Network Meeting6 March 2012
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PURPOSEPURPOSE
Performance appraisals provide a formal, recorded, regular review of an individual's performance, and a plan for future development.
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What They Are What They Are NOTNOT
Remuneration reviewPart of disciplinary
processManage under
performanceAddress inappropriate
behaviour
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Key StepsKey Steps Acknowledge Expected
Outcome Prepare Interview process Document Plan for next one
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Interview ProcessInterview ProcessOpening discussion – outline what is
coveredProvide feedback on Good
PerformanceProvide feedback on Poor Performance
◦ Areas for improvement◦ Address support or training needed◦ Ask for and respond to input from
manager/employeeSum up, agree plan and provide copy
of documentation
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Sample Questions and Sample Questions and GoalsGoals1. Has the past year been
good/bad/satisfactory or otherwise for you, and why?
2. What do you consider to be your most important achievements of the past year?
3. What elements of your job do you find most difficult?
4. What elements of your job interest you the most, and least?
5. What action could be taken to improve your performance in your current position by you, and your boss?
6. What sort of training/experiences would benefit you in the next year? Not just job-skills - also your natural strengths and personal passions you'd like to develop - you and your work can benefit from these.
achieve Green Apple award increase revenue by x% improve profit by x% increase number of volunteers reduce amber/red items green up x% of menu items achieve xyz certificate/award
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OutcomesOutcomes
Create a learning and develop plan for next 6 – 12 months
Set goals for next 12 months
Document and Communicate
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ReferencesReferencesNSW Industrial Relations,
Managing Performance http://www.industrialrelations.nsw.gov.au/pdfs/managing_performance.pdf
NSW Industrial Relations, Managing Employees http://www.industrialrelations.nsw.gov.au/Employment_info/Managing_employees.html
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THANK YOUTHANK YOU