performance coaching 2009

Performance CoachingPerformance CoachingMaking Your Training Dollar Pay OffMaking Your Training Dollar Pay Off

Dawn Lennon, principalDawn Lennon, principalBig Picture ConsultingBig Picture Consulting

SHRM LV Conference—2009SHRM LV Conference—2009

c. 2009 Big Picture Consultingc. 2009 Big Picture Consulting

PropositionProposition

HR needs to build a development HR needs to build a development culture thatculture that

links training and performance links training and performance coaching coaching

to increase/improve employee to increase/improve employee capabilitiescapabilities


Training Pros and ConsTraining Pros and ConsProsPros

Jump starts attendeesJump starts attendees

Reaches manyReaches many

Cleanly packaged and Cleanly packaged and delivereddelivered

Internally saleable re: Internally saleable re: cost/employeecost/employee

ConsConsTransfer voluntaryTransfer voluntary

Accountabilities lowAccountabilities low

Once and doneOnce and done

Cost-benefit difficult to Cost-benefit difficult to assessassess


Performance Coaching Pros and ConsPerformance Coaching Pros and ConsProsPros

Targets a needTargets a need

One-on-oneOne-on-one

Aligned to job Aligned to job requirementsrequirements

Tracks transferTracks transfer

Focuses on accountability Focuses on accountability for resultsfor results

Perceived ConsPerceived Cons

Selecting participantsSelecting participants

JustificationJustification

Supervisor involvementSupervisor involvement

Multiple sessionsMultiple sessions

Cost per employeeCost per employee


RealitiesRealities

Performance coaching is the most direct way Performance coaching is the most direct way to:to:

““Fix” under-achieving and poor performersFix” under-achieving and poor performers

Strengthen core employeesStrengthen core employees

Accelerate the growth of high potential Accelerate the growth of high potential employeesemployees


Creating a New ViewCreating a New ViewSend new messages:Send new messages:

Coaching is:Coaching is:

– an extension of training or preparation for it an extension of training or preparation for it

– comes from in-house and outside resourcescomes from in-house and outside resources

– is a targeted investment just like trainingis a targeted investment just like training

– is implemented based on business needs is implemented based on business needs


The Case for CoachingThe Case for CoachingInformation moves fasterInformation moves faster

Employees expect Employees expect opportunityopportunity

Results drive survivalResults drive survival

One-size-fits-all is One-size-fits-all is outmodedoutmoded

Supervisors are stretchedSupervisors are stretched

Business is often done Business is often done outside the officeoutside the office


Building a Performance Coaching Building a Performance Coaching CultureCulture

Target under-Target under-developed capabilities developed capabilities that are current that are current prioritiespriorities

Set SPECIFIC GOALSSet SPECIFIC GOALS

Focus on specific job Focus on specific job requirementsrequirements

Require actions; build Require actions; build momentummomentum


Promote an Expanded Approach:Promote an Expanded Approach: Training and Coaching Training and Coaching

Deliver a strong needs Deliver a strong needs messagemessage

Revise the training Revise the training budget budget

Determine priority Determine priority performance coaching performance coaching areasareas

Ask supervisors to Ask supervisors to identify 2 employees identify 2 employees for coaching for coaching


Promote an Expanded Approach:Promote an Expanded Approach: Training and Coaching Training and Coaching

Identify skill needs Identify skill needs and measurable and measurable benefitsbenefits

Develop a plan forDevelop a plan for training and coachingtraining and coaching

Fund at current Fund at current budget levelsbudget levels

Hold supervisors and Hold supervisors and coaches accountable coaches accountable for resultsfor results


Where to Start?Where to Start?SupervisorsSupervisors

Provide coaching training AND individual Provide coaching training AND individual performance coaching for supervisorsperformance coaching for supervisors

Track and appraise improvementTrack and appraise improvement

Set employee coaching goals for supervisorsSet employee coaching goals for supervisors

Develop criteria for using outside coaching Develop criteria for using outside coaching resourcesresources


Selecting Outside Coaching ServicesSelecting Outside Coaching Services

Be clear about what employees needBe clear about what employees need

State the outcome expected from coach State the outcome expected from coach and employeeand employee

Purchase only the services you needPurchase only the services you need

Align your investment to the expected Align your investment to the expected benefits/value of the outcome benefits/value of the outcome


HR’s Leadership RoleHR’s Leadership Role

Promote cost-effective Promote cost-effective performance improvementperformance improvement

Provide options—Provide options—training and coachingtraining and coaching

Broker quality coaching Broker quality coaching services to meet needsservices to meet needs

Build cost-benefit data to Build cost-benefit data to supportsupport

Track benefitsTrack benefits


No More Business as UsualNo More Business as UsualMove with the timesMove with the times

Support training with Support training with coachingcoaching

Support coaching with Support coaching with trainingtraining

Support both with Support both with performance appraisalperformance appraisal

Build capabilitiesBuild capabilities

performance coaching 2009

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