Performance management

Balanced scorecard system:

Strategy Map

Key questions

How can you understand what’s happening in your organization?

How can you make sure that your system is optimized for results?

How can you evaluate the progress of your organisation?

Balanced Scorecard System

a method for monitoring whether a company is meeting or will meet its strategic objectives, which takes a company’s objectives and splits them between 4 equally important perspectives

Private sector

The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of 21st century nonprofit and public organizations

Public sector

Strategy Map…

…illustrates how employee’s job contributes to the success of the organization

…shifts focus from performance as an annual event and sets it as an ongoing process

…helps to monitor the progress of the organisation though the use of objectives, standards, and performance metrics

Sources

Robert S. Kaplan, David P. Norton The balanced scorecard: translating strategy into action, Harvard Business Press, 1996

Kaplan, Norton Using the balanced scorecard as a strategic management system, Harvard Business Review, 1996