performance management and ict
TRANSCRIPT
PERFORMANCE MANAGEMENT AND ICT SERVICES ALIGNMENT
Enabling ICT for Education
COPYRIGHTS & DISCLAIMER
• This is an open content presentation to promote the best practice guidance in designing, planning and managing ICT services in educational setting.
• There are some information, documents and software introduced in this presentation that belong to the cited author(s) or company(s), and subject to the copyright and licensing terms of the original author/s. The presentation does not claim to represent nor link with the cited resources. The use is for educational purpose.
AGENDA 1:
• Identify the key principles and interrogatives to properly align ICT services to the strategic intentions and performance goals of the educational enterprise.
AGENDA 2:
• Describe the value proposition of forming the information architecture that enables an integrated, efficient, cost-effective and sustainable development of enterprise-wide information and learning management systems in an educational enterprise.
AGENDA 3:
• Draw an e-services solution models to trigger the review of existing references, and to build a more rationalized and integrative information architecture behind the information and learning management systems projects.
CORE CAPABILITIES
PARTNERNETWORK
VALUE CONFIGURATION
VALUE PROPOSITION
TARGETCUSTOMER
CUSTOMERRELATIONSHIP
COSTSTRUCTURE
REVENUESTREAM
BUSINESS MODEL DEFINITION
SCHOOL BUSINESS NAME
MANAGEMENT FRAMEWORK ON ORGANIZATION AND RESULTS
LEADERSHIP
PEOPLE
POLICY &STRATEGY
PARTNERSHIP&
RESOURCES
PERFORMANCE
PROCESSES
PEOPLE RESULTS
CUSTOMERRESULTS
SOCIETYRESULTS
ORGANIZATION RESULTS
MANDATEVISION
MISSIONVALUES
TECHNOLOGY
FUNCTIONSGOALS
OBJECTIVESPOLICIESPROCESS
PRODUCTS
USERSCUSTOMERSPARTNERSSUPPLIERS
ORGANIZATIONDECISION
STRUCTUREINFLUENCE
RELATIONSHIPSLOCATIONS
CORE CAPABILITIES
DIFFERENTIATING CAPABILITIES
KEY PERFORMANCE INDICATORS
FUND SOURCES
THE ORGANIZATIONINFORMATION&
LEARNINGSYSTEMS
STANDARDSPROCESSMETHODS
TOOLS
BUILDING BLOCKS OF STRATEGIC INTENT
ALIGNMENT MODEL
MISSIONVISION
&BUSINESSSTRATEGYMETRICS
INFORMATIONARCHITECTURE
INFORMATIONCOMMUNICATION
LEARNINGTECHNOLOGY
SERVICES
STANDARDS – METHODOLOGY – TOOLS - ARTIFACTS
DELIVERY
SUPPORT
1. STUDENTS2. CUSTOMER3. PARTNERS
EXPECTATION
MODELSPRODUCTS
ORGANIZATION
STRATEGIC INTENT 1:
To design and deliver a unified information system that realizes an integrated database
and application system to achieve:
Standard-based and Performance-based Management
High level accuracy and immediacy of information for service delivery and for pro-active planning
Reduction of redundancy for service consistency Elimination of work around and manual interventions Improvement in communication and work
collaboration Effective control and governance Low total cost of ownership
STRATEGIC INTENT 2:
To use computer applications and Internet services to create, foster, deliver, and
facilitate learning anytime, anywhere, and for all. It means:
Accessibility infrastructure for open learning Aggregation and re-use of existing digital and non-
digital learning resources align to the basic education learning competency standards
On-line learning and content management system that offers the web applications and digital content to support the use of ICT to enhance, extend, and fill-the-gaps of education
Competency framework and capability building On-line summative and formative assessment Immediate feedback for continual improvement
• What performance, information, and technology standards to compose the information systems architecture that is aligned to the strategic intents of the organization??
• What appropriate configuration items and skills sets to support the information systems requirements?
ICT Enabled Enterprise?
INFORMATION SYSTEM ANALYSIS
BUSINESS DOMAIN
BUSINESS AREA 1 BUSINESS AREA 2
BUSINESS PROCESS 1
BUSINESS PROCESS 2
BUSINESS PROCESS 3
PROCESSOBJECTIVES
INPUT PROCEDURES OUTPUTSHARE
PROCESSSTAKEHOLDERS
PROCESSLOCATIONS
DATAELEMENTSMEDIASOURCESQUANTITYQUALITYTIMINGRESPONSIBILITY
TRIGGERSTASKSACTIVITIESSEQUENCESRELATIONSHIPSRULESCONTROLSAUTHORITY
KINDSFORMATINFORMATIONTIMINGSTYLE GUIDEQUALITYQUANTITYUSERS
MEDIAFORMATSECURITYREDUNDANCYCONTINUITYPOLICIESUSERS
STORE
Organization, Functions and Outcomes
Mandate, Mission, VisionStrategic, Tactical and Operation Goals
INFORMATION SYSTEMS ANALYSIS
INPUT PROCEDURES OUTPUTSHARE
STORE
USER ACCESS DEVICEINPUT/OUTPUT DEVICE
APPLICATIONSERVICES
DATABASESERVICES
PROCESS DEVICESTORAGE DEVICE
NETWORK DEVICECOMMUNICATION
USERINTERFACE
NETWORKSERVICES
SECURITYSERVICES
TECHNOLOGY DEVICES
TECHNOLOGY PROGRAMS
Performance Specifications
Functional and Non-Functional Requirements
Peo
ple S
kills
Service L
evel
Service F
eatures
INTEGRATED SERVICES CONFIGURATION
EXECUTIVEOFFICES
BUSINESSOFFICE
Student Record
InformationSystem
HumanResources
InformationSystem
Learning,Content &
LibraryManageme
ntSystem
Financial &Asset
ManagementSystem
INTRANET/INTERNET INFRASTRUCTURE
Internet
browser
Internet
browser
www.school.edu.p
h
Maximum Usage Traffic
STUDENTSPARENTS
ACADEMICOFFICES
REGISTRAROFFICE
Evaluation,MonitoringPlanning System
DATA
SERVICES
Student Access
AdministratorsAccess
TeacherAccess
Web-based ComputingSoftware as Service
SecureAuthentication
Signing-In
Web-basedApplicationInterfaceSystem
SISAPPLICATION
LCLMSAPPLICATION
WEBSERVER
AUTHENTICATION& SECURITY
SERVER
APPLICATION& FILE SERVER
DATABASESERVER
BACKUP SERVER
EMPSAPPLICATION
HRISAPPLICATION
FAMSAPPLICATION
•,NET•JAVA•PHP
•ACTIVE DIRECTORY
•MYSQL•MSSQL
MS IISAPACHE
•FUNCTIONALITIES•PROCESS RULES•DATA ELEMENTS•DATA RELATIONSHIP•INFORMATION SETS
•Data Capture•Info Generation
Internet
browser
www.school.edu.ph
STUDENT RECORD MANAGEMENT SYSTEM
DATA SERVICESDATA SERVICES
APPLICATION SERVICES Program Procedures and Controls
APPLICATION SERVICES Program Procedures and Controls
FINANCIALINFORMATION
SYSTEM
FINANCIALINFORMATION
SYSTEM
INSTRUCTIONLEARNING
MANAGEMENTSYSTEM
INSTRUCTIONLEARNING
MANAGEMENTSYSTEM
DATA RECORDINGINTERFACE
DATA RECORDINGINTERFACE
INFORMATIONREPORTINGINTERFACE
INFORMATIONREPORTINGINTERFACE
SYSTEM MANAGEMENT
INTERFACE
SYSTEM MANAGEMENT
INTERFACE
STUDENT ENROLLMENT
STUDENT ENROLLMENT
STUDENTPERFORMANCE
STUDENTPERFORMANCE REPORTSREPORTSSTUDENT
PROFILE
STUDENT PROFILE
HARDWARE DEVICES & BANDWIDTH ACCESS
INPUT FORMINPUT FORM OUTPUT FORMOUTPUT FORM
APPLICATION REGISTRATION CERTIFICATION TRANSCRIPT
CURRICULUM GRADE ENROLLMENT GRADUATES
LEARNING CONTENT MANAGEMENT SYSTEM
DATA SERVICESDATA SERVICES
APPLICATION SERVICES Program Procedures and Controls
APPLICATION SERVICES Program Procedures and Controls
STUDENTINFORMATION
SYSTEM
STUDENTINFORMATION
SYSTEM
FINANCIALMANAGEMENT
SYSTEM
FINANCIALMANAGEMENT
SYSTEM
DATA RECORDINGINTERFACE
DATA RECORDINGINTERFACE
INFORMATIONREPORTINGINTERFACE
INFORMATIONREPORTINGINTERFACE
SYSTEM MANAGEMENT
INTERFACE
SYSTEM MANAGEMENT
INTERFACE
LIBRARYRESOURCES
LIBRARYRESOURCES
VIRTUALCLASS
VIRTUALCLASS
CONTENTAUTHORING
CONTENTAUTHORING
CURRICULUMPROGRAM
CURRICULUMPROGRAM
HARDWARE DEVICES & BANDWIDTH ACCESS
INPUT FORMINPUT FORM OUTPUT FORMOUTPUT FORM
COURSES RESOURCES LESSON INTERACTION
COMMUNICATION TEST PRESENTATION FEEDBACK
LEARNINGASSESSMENT
LEARNINGASSESSMENT
HUMAN RESOURCES INFORMATION SYSTEM
DATA SERVICESDATA SERVICES
APPLICATION SERVICES Program Procedures and Controls
APPLICATION SERVICES Program Procedures and Controls
FINANCIALINFORMATION
SYSTEM
FINANCIALINFORMATION
SYSTEM
ASSETMANAGEMENT
SYSTEM
ASSETMANAGEMENT
SYSTEM
DATA RECORDINGINTERFACE
DATA RECORDINGINTERFACE
INFORMATIONREPORTINGINTERFACE
INFORMATIONREPORTINGINTERFACE
SYSTEM MANAGEMENT
INTERFACE
SYSTEM MANAGEMENT
INTERFACE
EMPLOYEEATTENDANCE
EMPLOYEEATTENDANCE
EMPLOYEESALARY/BENEFITS
EMPLOYEESALARY/BENEFITS
EMPLOYEEPERFORMANCE
EMPLOYEEPERFORMANCE
EMPLOYEEPROFILE
EMPLOYEEPROFILE
HARDWARE DEVICES & BANDWIDTH ACCESS
INPUT FORMINPUT FORM OUTPUT FORMOUTPUT FORM
BIODATA TIMESHEET CERTIFICATION PAYROLL
RATES EVALUATION LEGAL ACCOUNTS
EMPLOYEEPERFORMANCE
EMPLOYEEPERFORMANCE
FINANCIAL INFORMATION SYSTEM
DATA SERVICESDATA SERVICES
APPLICATION SERVICES Program Procedures and Controls
APPLICATION SERVICES Program Procedures and Controls
HUMANRESOURCE
INFORMATIONSYSTEM
HUMANRESOURCE
INFORMATIONSYSTEM
STUDENTINFORMATION
SYSTEM
STUDENTINFORMATION
SYSTEM
DATA RECORDINGINTERFACE
DATA RECORDINGINTERFACE
INFORMATIONREPORTINGINTERFACE
INFORMATIONREPORTINGINTERFACE
SYSTEM MANAGEMENT
INTERFACE
SYSTEM MANAGEMENT
INTERFACE
ACCOUNTINGACCOUNTING TREASURYTREASURY BUDGETBUDGETCASHIERCASHIER
HARDWARE DEVICES & BANDWIDTH ACCESS
INPUT FORMINPUT FORM OUTPUT FORMOUTPUT FORM
COLLECTION LEDGER REPORTS REPORTS
REQUEST INVENTORYTRIAL
BALANCEACCOUNTS
ASSETS &PROCUREMENT
ASSETS &PROCUREMENT
ASSET MANAGEMENT MANAGEMENT SYSTEM
DATA SERVICESDATA SERVICES
APPLICATION SERVICES Program Procedures and Controls
APPLICATION SERVICES Program Procedures and Controls
HUMANRESOURCE
INFORMATIONSYSTEM
HUMANRESOURCE
INFORMATIONSYSTEM
FINANCIALMANAGEMENT
SYSTEM
FINANCIALMANAGEMENT
SYSTEM
DATA RECORDINGINTERFACE
DATA RECORDINGINTERFACE
INFORMATIONREPORTINGINTERFACE
INFORMATIONREPORTINGINTERFACE
SYSTEM MANAGEMENT
INTERFACE
SYSTEM MANAGEMENT
INTERFACE
SUPPLIESSUPPLIES ROOMSROOMS BUILDINGSBUILDINGSEQUIPTMENTEQUIPTMENT
HARDWARE DEVICES & BANDWIDTH ACCESS
INPUT FORMINPUT FORM OUTPUT FORMOUTPUT FORM
ITEM GROUP ITEM GROUP STATUS QUANTITY
ITEM GROUP ITEM GROUP QUALITY DISPOSAL
VEHICLESVEHICLES
NETWORK SERVICES CONFIGURATION
INFORMATION SYSTEM REQUIREMENTS
BUSINESSENTITIES
BUSINESS ACTIVITIES
DATA REQUIREME
NTS
RESULTS REQUIREMEN
TS
1. STUDENT RECORDS
2. ASSET MANAGEMENT
3. PERSONNEL MANAGEMENT
4. FINANCIAL MANAGEMENT
5.LEARNING MANAGEMENT
TASKSSTAGE
ACTORS ACTIVITIESDESCRIPTORS
DATAATTRIBUTES
TRIGGERSCONTROLS
A.
B.
C.
D.
E.
PROCESS DEFINITION:
TASKSSTAGE
ACTORS ACTIVITIESDESCRIPTORS
OUTPUTINFORMATION
FORMATATTRIBUTES
A.
B.
C.
D.
E.
PROCESS DEFINITION:
ICT Based Learning Environment?
What instructional method to be supported by technology?
What hardware and software configurations to suit the instructional activity and knowledge content?
LEARNINGEVENT
-classroom-laboratory
-internet-home
CURRICULARDIRECTIVES
ANDICT USE
PRINCIPLES
LEARNINGPERFORMANCE
- diagnostic- summative- formative
-NAT
INSTRUCTIONALSTRATEGYDEFINITION- curriculum.
learner profile- teaching method
- learning resources- instructional plan
INFORMATION & COMMUNICATIONS TECHNOLOGY ENVIRONMENT•Hardware & Bandwidth
•Learning Content Repositories•Communication Tools
•Authoring Tools•Publication Tools•Web Applications
TEACHER LEARNER
INSTRUCTION & LEARNING MANAGEMENT
KNOWINGINTERFACE
KNOWINGINTERFACE
ASSESSMENTINTERFACE
ASSESSMENTINTERFACE
RECORDINTERFACE
RECORDINTERFACE
REGISTRATIONINTERFACE
REGISTRATIONINTERFACE
COMMUNICATIONINTERFACE
COMMUNICATIONINTERFACE
PUBLICATIONINTERFACE
PUBLICATIONINTERFACE
Learning & ContentManagement
System
Learning & ContentManagement
System
Learner & Teacher Information
System
Learner & Teacher Information
System
Communication & Collaboration
System
Communication & Collaboration
System
AssessmentDevelopment & Administration
System
AssessmentDevelopment & Administration
System
USER SINGLE SIGN-ON
LearningObjects
Database
LearningObjects
Database
LEARNERInformationDatabase
LEARNERInformationDatabase
AssessmentObjects
Database
AssessmentObjects
Database
TransactionAudit
Database
TransactionAudit
Database
Web Content& eMail
Database
Web Content& eMail
Database
outsource
In-house
04/18/23 30
Real-TimeFace to Face
Interaction
Real-TimeFace to Face
Interaction
On-lineCanned
Interaction
On-lineCanned
Interaction
INSTRUCTOR-LEDLEARNING
INSTRUCTOR-LEDLEARNING
SELF-DIRECTEDLEARNING
SELF-DIRECTEDLEARNING
BLENDEDLEARNINGBLENDEDLEARNING
KNOWLEDGEDATABASE
KNOWLEDGEDATABASE
ASSESSMENT &CERTIFICATION
DATABASE
ASSESSMENT &CERTIFICATION
DATABASE
InteractiveStreaming Broadcast
InteractiveStreaming Broadcast
STREAMINGVIDEO FEEDDATABASE
STREAMINGVIDEO FEEDDATABASE
Web ConferenceWeb ConferenceSocial
NetworkingSocial
NetworkingDigital Publication
and Content LibraryDigital Publication
and Content Library Virtual ClassroomVirtual Classroom
TEXTUAL, IMAGE, VIDEO, AUDIO
INFORMATIONMANAGEMENT
DATABASE
INFORMATIONMANAGEMENT
DATABASE
TRANSACTIONAL IN/OUTPUT
PEDAGOGY & COMPETENCY STANDARDSPEDAGOGY & COMPETENCY STANDARDS PROCESS & TECHNOLOGY STANDARDSPROCESS & TECHNOLOGY STANDARDS
ICT BASED LEARNING APPLICATION
LEARNINGOBJECTIVES
To knowTo differentiate
To analyzeTo construct
PERFORMANCECRITERIA
QuestionsProducts
INSTRUCTIONALMETHOD
LectureDemonstration
DiscussionProject
COMPUTERUSAGE
1:One1:Group1:Class
INSTRUCTIONALMATERIALS
Internet ServicesDesktop Software
SUBJECT:GRADE/YEAR LEVEL:
TOPIC:
COMPETENCY GOAL:COMPETENCY OBJECTIVES:PRE-REQUISITES:
ICT BASED LEARNING DEFINITION
1. LEAD
Do Business with Technology
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
2. ANTICIPATE
Look Ahead, “read the weather”
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
3.STRATEGIZE
Plan to Earn (financial & Social Returns)
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
4. ORGANIZE
Run a tight ship
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
5. DELIVER
Manage for results
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
6. MEASURE
Know where you stand
…Based on Gartner Research
ICT LEADERSHIP IMPERATIVES
ICT SERVICES PROJECT ACTIVITIES
1. Project Planning 2. Project Visioning and User Advocacy3. Requirement Building –use case, process
relationship, process rules interface, data elements and entity relationship, specification validation –technology infrastructure model and product specifications
4. Solution Acquisition and Development5. Testing and Stakeholders’ Evaluation and Signing
On6. Application Installation and Fine-tuning7. Database configuration, data migration and
normalization8. Functional Beta Product Release9. Training and User Testing10. Final Product Release11. Support
SILO BASED CONFIGURATION