performance management: australia, new zealand & international perspectives john halligan...
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Performance Management: Australia, New Zealand & International perspectives
John HalliganUniversity of Canberra
50th Anniversary International Conference, INSTITUTE OF PUBLIC ADMINISTRATION
Riyadh, Kingdom of Saudi Arabia1-4 November 2009
Main Points
• Different conceptions of performance & instruments for improving performance
• Need for some type of performance management framework
• Australian and New Zealand models & development of performance management over time
• Understanding of the challenges & issues in managing for performance
• High performance & the future
Performance & political leaders
• Different conceptions of performance– E.g. delivery of services, openness & reporting
• Comparing performance across countries– Simple, sectoral and composite measures
• Performance & levels– Public service/sector as a whole: capacity,
effectiveness, governance– Sectors: e.g. education, health– Relationships between levels– Performance management systems
Performance instruments
Management performance: types & countries
.
Performance Administration
Managements of Performances
Performance Management
Performance Governance
Measurement Administrative data registration, objective, mostly input & process
Specialised performance measurement
systems
Hierarchical performance measurement
systems
Consolidated performance measurement
system
Incorporation Some Within different systems for specific
management functions
Systemically internal
integration
Systemically internal and
external integration
Using Limited: reporting,
internal, single loop
Disconnected Coherent, comprehensive,
consistent
Societal use
Country model
France, Germany Netherlands, Sweden
Australia, UK, Canada, USA (New Zealand)
NA
Managing Performance: Ideal types & OECD Country Models
.
Pre/proto performance
Managing performances
Unsystemic Traditional:
Greece
Managements of performance:
Netherlands, Sweden
Systemic Performance administration
France, Germany
Performance Management
Australia, Canada, NZ, UK, US
.
Australia & New Zealandperformance improvement
• Australian and New Zealand public management models
• Several generations of performance management– Building foundations around an explicit framework– Use of programs, outputs and outcomes etc– Expanding expectations over time
• Regular review & renewal of performance system• Questions
– Level & quality of implementation– How well framework is working
Challenges & constraints• Quality of performance information• Specification of outcomes & outputs • Disconnects
– Outcomes & outputs– Internal management & performance information– Outcomes & citizens (and trust)
• Who is using performance information?– Political leaders, Citizens, Central agencies, Managers?
• Extent of alignment and integration• Agency variation & discretion
High performance • High performance characteristics in public administration
– Flexible & agile responses to government priorities & the environment
– Citizen-centric– Internal capacity for innovation– Transparency & accountability (etc)
• High performing management systems – Comprehensiveness– Vertical & horizontal integration– Balance between framework & agency adaptation– Central agency guidance & monitoring
– Political oversight & commitment
Managing for performance - future
• New interpretations & modernisation– Performance governance (more holistic, national, inclusive
& responsive to citizens)
• Making it work better in practice– Modifying unrealistic expectations– Narrowing gap between official framework & practice– Review & renewal of performance management systems
in Australia, New Zealand & internationally
