PERFORMANCE STANDARDS AND ASSESSMENT TOOLS FOR

psychosocial counseling servicesfor women-victims of violence

and their children

Department of Social Welfare and DevelopmentNational Commission on the Role of Filipino Women

United Nations Population Fund2008

Performance Standards and Assessment Tools for

Psychosocial Counseling Servicesfor Women-victims of Violence and their Children

Published byNational Commission on the Role of Filipino Women (NCRFW)

In cooperation withDepartment of Social Welfare and Development (DSWD)

With support fromUnited Nations Population Fund (UNFPA)

Cover Photo byFreida Dominique B. Borja and Xavier L. Alcala

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ADMINISTRATIVE ORDER NO. 04Series of 2006

Standards in the Implementation of Psycho-Social Services to Women Victims-Survivors of Violence and their Children in Center and Residential Facilities

I. Rationale

Violence against women and their children (VAWC) is a prevalent yet an invisible problem in our societies. Women and their children become victims of violence, perpetrated mostly by men in their own communities and in their own families. The family, which has always been presumed as an individual’s sanctuary and refuge from the harshness of life, has been found to be the most frequent site of violence.

Women Victims-survivors of VAW as well as their children, are known to suffer a wide range of physical, sexual, mental and emotional problems, with profound and long-term effects if not given the right intervention. Thus, the government through its different agencies developed programs and services to address their needs. These programs and services however, failed to set women and their children specific standards that would address the particular needs of women and their children, who are experiencing violence inside their own homes. Unless these needs are attended to, women and their children especially the poor will continue to bear the burden of discrimination and the incalculable cost of suffering. Standards in service delivery should therefore vary according to the specific situation or circumstances that women and their children are experiencing.

In setting women-specific standards, a deeper understanding of VAWC and its different aspects is needed to help the survivors and their children undergo the process of healing and recovery. It is in this context that a woman-centered approach is the most appreciated and effective strategy in the provision of services for women victims-survivors and their children.

First, the women and their children centered approach recognizes violence as the result of gender inequality and abuse of power which results to the disadvantaged position of women and their children. A woman centered approach advocates to address the long term needs of survivors aside from their practical needs. The emphasis is on the external realities of women and their children’s lives and how these influence and affect their problems. Self-help, empowerment and self determination are the ultimate goals of a women-centered approach.

“It takes the viewpoint of the woman’s subordination and low status at home, in the community and in society, as the starting point of healing partnership; takes the issue of VAW as a violation of the human rights of a woman -–that is, the right to be free from violence, the right to equal opportunities in all spheres of life; takes women empowerment as the goal of healing partnership and service delivery…” (Responding to VAWC – A Manual on Gender responsive Case management, DSWD, 2006. P. 39).

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Second, it challenges direct service providers particularly the social workers and counselors, to re-examine gender issues and practices in the provision of services for women victims-survivors of violence and their children.

Third, facilities for victims-survivors have to deliver a wide range of accessible, women and children friendly services based on the needs articulated by survivors.

Lastly, a women-centered and survivor-sensitive delivery system will ensure the implementation of gender mainstreaming goal at the local levels. This will eventually inspire the stakeholders on the issue and will lead to a more coordinated and systematic approach to eliminate violence against women and their children.

These Standards serve as the guide for social case providers and other stakeholders involved in the provision of psycho-social services to victims-survivors of violence, in center-based and residential care facilities.

II. Legal Bases

Various international and national documents signed and promulgated by the Philippine government attest to the need for a more women and their children -sensitive delivery of VAW services. These include the following:

A. International Mandates

1. Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW)

Article 6 states that “Women have the right to be protected from all forms of trafficking, • exploitation and prostitution.”

General Recommendation No. 19, paragraph 6, states that “gender-based • discrimination covers all forms of gender based violence.” It also defines gender-based violence as “violence that is directed at a woman because she is a woman or that affects women disproportionately. It includes acts that inflict physical, mental or sexual harm or suffering, threats of such acts, coercion and other deprivation of liberty.”

2. Vienna Declaration on the Elimination of Violence Against Women (DEVAW)

Article 1 defines Violence Against Women (VAW) as “any act of gender-based violence • that results in physical, sexual or psychological harm or suffering to women, including threats of such acts, coercion or arbitrary deprivation of liberty, whether occurring in public or private life.”

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3. Beijing Platform for Action (BPFA)

Presented 12 critical areas of concern for governments with regard to addressing • discrimination against women. Included in these areas is violence against women which was recognized as “an obstacle to the achievement of the objectives of equality, development and peace.”

Enjoined national and local governments, along with stakeholders to undertake the • following:

Provide well-funded shelters and relief support for girls and women subjected a. to violence, as well as medical, psychological and other counseling services and free or low cost legal aid, where it is needed, as well as appropriate assistance to enable them to find means of subsistence.Establish linguistically and culturally accessible services for migrant women b. and girls, including women migrant workers, who are victims of gender based violenceOrganize, support and fund community-based education and training to raise c. awareness of violence against women as a violation of women’s enjoyment of their human rights and mobilize local communities to use appropriate gender-sensitive traditional and innovative methods of conflict resolutionRecognize and support the fundamental role of intermediate institutions, such d. as primary health-care centers, family planning centers, existing school health services, mother and baby protection services, centers for migrant families and so forth in the field of information and education related to abuseOrganize and fund information campaigns and educational training programs in e. order to sensitize girls and boys and women and men to the personal and social detrimental effects of violence in the family, community and society; teach them how to communicate without violence and promote training for victims and potential victims so that they can protect themselves against such violence.Disseminate information on the assistance available to women and families who f. are victims of violence.

4. UN Convention on the Rights of the Child (CRC)

Article 19•

States Parties shall take all appropriate legislative, administrative, social and educational measures to protect the child from all forms of physical or mental violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation, including sexual abuse, while in the care of parent(s), legal guardian(s) or any other persons who has the care of the child.

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Article 39•

States Parties shall take all appropriate measures to promote physical and psychological recovery and social reintegration of a child victim of any form of neglect, exploitation, or abuse; torture or any other form of cruel, inhuman or degrading treatment or punishment; or armed conflicts.

B. National Legislations

1. Article II. Section 14 of the Philippine Constitution

Provides that the “State recognizes the role of women in nation-building, and shall • ensure the fundamental equality before the law of women and men.”

2. RA 8505, the Rape Victims Assistance and Protection Act of 1998

Section 3 states that “the Department of Social Welfare and Development (DSWD), • the Department of Health (DOH), the Department of Interior and Local Government (DILG), the Department of Justice (DOJ), and a Non-Government Organization (NGO) with proven track record and experience in handling sexual abuse cases, shall establish in every province and city a rape crisis center located in a government hospital or health clinic or in any other suitable place for the purpose of establishing rape crisis centers.

Rule 4, Section 12 (a) of the Implementing Rules and Regulations of RA 8505 also • provides that “a healing, recovery and reintegration program for rape survivors shall be adopted and consistently implemented by all rape crisis centers.”

3. RA 9208, Anti-Trafficking in Persons Act of 2003

Sec. 23 states that “to ensure recovery, rehabilitation and re-integration into the • mainstream of society, concerned government agencies shall make available the following services to the trafficked persons:

Emergency shelter;a. Counseling to trafficked victims and strengthen their family as a support system;b. Free legal services which shall include information about the victims’ rights and c. procedure for filing complaints, claiming compensation and such other legal remedies available to them, in a language understood by the trafficked person;Medical and psychological services;d. Livelihood skills training; ande. Educational assistance to a trafficked child.f.

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Article V, Section 17 of the Implementing Rules and Regulations of RA 9208 provides • that “the DSWD shall:

provide psycho-social counseling, temporary shelter and other support services • to victims/survivors of trafficking and their families;make available skills training and livelihood services to victims/survivors of • trafficking;develop program and other support interventions to facilitate the recovery and • reintegration of trafficked victims into their families and communities;conduct technical assistance and capability building activities for social welfare • officers/social workers of LGUs and NGOs;accredit NGOs that provide programs and services to ensure that they meet the • standards set by the Department; andprovide temporary shelter and psycho-social services to foreign nationals who • are victims of trafficking in persons as confirmed by the Bureau of Immigration.

4. RA 9262, Anti-VAWC Act of 2004

Section 35 enumerates the following rights of victims:•

to be treated with respect and dignity ;a. to avail of legal assistance form the PAO of the DOJ or any public assistance b. office;to be entitled to support services from the DSWD and the LGUs; andc. to be entitled to all legal remedies and support as provided for under the Family d. Code; and to be informed of their rights and the services available to them including their right to apply for a protection order.

Section 39 of the Implementing Rules and Regulations of RA 9262 provides that “the • DSWD and the LGUs shall:

Provide emergency shelter, psycho-social counseling and other rehabilitation a. services to victims-survivors of VAWC;Ensure that service providers in institutions/centers for women and children are b. gender sensitive and uphold the rights of women and children;Make available relevant skills training and other livelihood development services c. to victims-survivors of violence against women;Ensure the successful social reintegration and after-care of victim-survivors and d. their children; andContinue to develop relevant programs and strategies to ensure protection, e. healing, recovery and social reintegration and address emerging needs and concerns of victims-survivors of violence.

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C. DSWD Administrative Orders and Guidelines

The DSWD, through the mandate of the local laws to protect women and children, has issued the following guidelines and administrative orders:

Guidelines for the Implementation of the Special Project for “Women in Especially 1. Difficult Circumstances (WEDC)” (Undated)

Discussed in detail the comprehensive services that should be provided to WEDC • to respond to their physical, psychological, legal, shelter, economic, educational and spiritual needs. It also includes the management and running of the residential and community-based programs for WEDC, including the forms that will be used in documenting the management and reporting of the cases.

Administrative Order No. 141, Series of 2002, Standards in the Implementation of 2. Residential Care Service

Define the standards in operating residential care services and sets standards in an • agency’s administration and organization – organizational purpose and commitment, governing board, human resource development and management, staff-client ration, financial and resource management, support services; physical structure and safety; and programs and services.

Administrative Order No. 67, series of 2004, Guidelines in the Operationalization of 3. a “Rape Crisis Center”

Facilitate the establishment of a Rape Crisis Center in every province and city in a • government hospital or health clinic or any suitable place to provide a comprehensive rehabilitation program including psycho-social, health, legal, psychological and referral for rape victims and defines the tasks of DSWD and other partner agencies in establishing and running RCC’s. It also provides for the need of all center staff to undergo training on feminist perspective in looking at rape and responding to survivors in a gender-sensitive, non-judgmental way.

III. The following are the principles to be used in helping women-victims survivors and their children.

Gender-sensitive, women-centered, survivor-sensitive: The Agency integrates gender-responsive case-management (see meaning cited below, “Responding to VAWC (A Manual on Gender Responsive Case Management)”, DSWD, 2006, p. 39.

Women victims-survivors and their children are together in one facility to ensure healing and recovery.

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Comprehensive/Holistic: The Agency must be a one-stop shop where the scope of services responds to a wide range of concerns of women survivors and their children and these are made accessible to them. This is done in coordination with other agencies.

Empowering: Women and their children are not passive recipients but are active participants in their healing and recovery; it means treating them with respect and dignity, informing them of their choices, and encouraging them to participate in decision making.

Accessibility: The agency is conveniently located; welcomes all clients regardless of social class, age and sexual orientation; its procedures provide ease and comfort for its clients; and waiting time is short.

Efficient and Comfortable: The competent Agency staff shows genuine concern and a caring attitude towards the women victims-survivors and their children who understood, not judged; whose privacy and confidentiality are assured. The facilities are adequate and clean.

Safety and Security: The Agency shall install mechanisms that will ensure safety and security of both staff and women victims-survivors and their children.

Awareness Raising: The Agency shall conduct public information campaigns to prevent VAWC.

Woman/child-centered crisis counseling: The Agency shall practice counseling where:

All issues and concerns to be discussed in the counseling sessions will come from the • woman and her child/ren as gathered from listening actively. The aims of the counseling are to help them identify their most pressing problem, help • provide immediate relief, help them set goals (both short-term and long-term), provide support for plans they make and in the end, restore their ability to cope constructively with the situation.All action taken to address the woman and her child’s situation is done with the full and • well-informed consent of the woman. She must be the sole decision maker for whatever steps will be done.The woman must be informed of all procedures that she will undergo and has a right to • refuse when she feels she does not want to proceed.In cases where the services she needs are not available and after crisis intervention, • appropriate referrals are made.

Child-sensitive: As mandated under RA 9262 and RA 7610, the Agency shall also be respectful of children’s rights.

Right to Access: Every woman victim-survivor and her child/ren has the right to and should not be denied access to VAWC services.

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Rivera, Roselle Leah K., “What is a Women-Friendly Clinic?” Policy Research Briefs 1999-• 2000. University Center for Women’s Studies, University of the Philippines. UNFPA.

IV. Coverage

This administrative order shall apply to all centers and residential care facilities serving women victims-survivors of violence and their children that are managed by DSWD, non-government organizations (NGOs) and local government units (LGUs).

V. Definition of terms

Center-Based Servicesa. – are services rendered in physical facilities referred to as “centers” on a daily basis or during part of a day that address immediate crisis or developmental concern of an individual, group or family.

Residential Care Servicesb. – are services rendered in facilities 24-hour that provide alternative family care arrangement to poor, vulnerable and disadvantaged individuals or families in crisis whose needs cannot be adequately met by their families and relatives or by any other form of alternative family care arrangements over a period of time.

Gender-Responsive Case Management c. – refers to the process of coordinating and providing rights-based direct service to women and their children taking into context the socio-cultural biases existing between women and men in the family and society, while working together towards empowerment.

Gender-Sensitive, Women-Centered or Survivor Sensitive Approaches/Interventionsd. – refers to interventions and approaches that are client empowering, non-judgmental, non-blaming, facilitative, supportive and sensitive to client’s situation and feelings. It also highlights the right of the victim-survivor to be informed of her choices and ensures confidentiality and privacy.

Caseworke. – refers to an individual centered problem solving method aimed at restoring/enhancing the social functioning of the women and their children.

Group Workf. – refers to a group centered problem-solving method aimed at using the group as a target of change and/or as agent of change.

Psychological and Psychiatric Interventionsg. – refers to psychological and psychiatric services provided to assist women victim survivors and their children other modes of assessment extended to them to determine their aptitudes, capacities, interest and behavioral problems that would in turn facilitate treatment in accordance with their needs.

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Medical Services h. – refers to services that are health-related in nature including hospitalization if necessary. These also include referral to medico-legal services if indicated.

Legal Servicesi. – refers to activities that would access the women and their children needing legal intervention while their cases in court are in litigation through coordination with other government agencies, private individuals, and groups of volunteer lawyers. This is in pursuance of the victim’s case, litigation of the perpetrator or termination of parental authority over the children.

Livelihood Servicesj. – refers to the provision of skills training and grant of capital assistance to enable the family to engage in income producing activities to alleviate their financial difficulties and improve their economic conditions.

Lethality of Situationsk. – pertains to the seriousness of a situation or the danger that a women victim-survivor and her children encounter if they remain in the violent situation.

Non-Sexist Languagel. – refers to terminologies that are gender sensitive and promote equality of gender e.g. chairperson.

Victims-survivorsm. – refers to the women and their children victims of violence as defined in Section 5 (L) of the Implementing Rules and Regulations of RA 9262.

After Care Servicen. – refers to services and interventions provided to the women and their children after the goals and objectives indicated in the treatment plan are achieved/realized.

Psychosocial Interventions/Services o. – refers to a series of intervention that promote and enhance the coping capabilities/potential of women victims/survivors of violence and their children such as economic pressures, psychological effects and trauma and need for resources and support services.

VI. Standards in operations of residention facility

The operation of a residential facility for women victims- survivors of abuse and exploitation and their children should be in accordance with the following standards.

A. Administrative and Organization

1. Vision, Mission, Goals and Policies

1.1. Has a vision, mission, goals and policies for the protection and promotion of women’s rights towards the elimination of all forms of discrimination and violence against women and their children. The MVG of the residential care varies from the mode of their services to the women victim survivors and their children and their thrust and directions.

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1.2. Has gender-sensitive policies that are written and contained in the Manual of Operations.

1.3. Accessibility and availability of copies of guidelines in handling VAWC cases and other IEC materials; updated definitions and provisions of VAWC-related laws cited above are reflected in the Manual of Operations and does not reflect “non-sexist language”. Copies of the said laws and its implementing rules and regulations, and protocols of the Agency are also available.

1.4. Governing Board and staff are able to articulate the organization’s vision, mission and goals.

1.5. Registration and/or license certificates are displayed at the head office and conditions in the license are observed. In the case of a newly established facility, the SEC registration must be displayed while application for DSWD registration or licensing is in process.

2. Organizational Structure

2.1. Organizational/Functional Chart

Organizational positions and lines of authority; relationships between and among a. these structural elements are shown in a chart.

2.2. Policy-Making Structure

There is a policy-making body with identified members who meet regularly a. as stipulated by the organization’s by-laws, to address issues and to formulate policies for implementation;

Policy-making body formulates and/or approves organizational directions and b. policies.

2.3. Management Structure

Presence of personnel that provide leadership, guidance and support to the staff a. in all aspects of agency operations.

Management personnel are specified in the organizational functional chart.b.

b.1. Executive Director/Program Director/Center Head/Center Manager – responsible for administering, planning, managing, and controlling the daily activities and for ensuring that the service quality requirements are met.

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b.2. Supervising Social Worker – under the direct supervision of the director/head, he/she shall supervise 3 to 5 social workers and at most 5 other personnel at a time. If an agency has less than 3 social workers, an on-call supervisor, who may be the executive director or a consultant, must be present to provide technical assistance.

b.3. Administrative Supervisor/s – under the direct supervision of the director/head, he/shall supervise no more than 15 non-social work or non-direct service workers and/or administrative personnel at a time.

2.4. Strategic and Operational Planning System

a. Operations are aligned with a medium-term (i.e. three to five year strategic plan) addressing violence against women and their children, which is reviewed and updated at least annually to determine whether the operation being done is responsive to the needs of the women victims-survivors and in consonance with the plan.

b. The strategic plan is translated to a yearly work and financial plan. c. The strategic plan is based on a set of desired client outcomes. d. Regular planning cycle is effected.

2.5. Policy-Making Process and Procedures

a. Policy-making process is documented.b. Policies being implemented are written and known by all the staff and the

public.c. Clients are oriented on the policies that involve them and put these into

practice.

2.6. Ethical Conduct

a. There is written and clear policy governing conflict of interest and ethical standards in dealing with survivors of violence and their children.

b. There is a written and clear policy on the use of “non-sexist language.”

3. Financial Resource Management

3.1. Financial Management System

Financial transactions with clients and non-clientsa.

a.1. Processes for making financial transactions are transparent, and properly documented.

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b. Fund sourcing

b.1. Sources of funds are clearly indicated.b.2. Regular reporting and feedback on funds utilization to donors and sponsors

is done.

c. Fund Allocation

c.1. Follows a program-to-administrative expenses ratio of 70%:30%. This is verified in the Periodic Financial Statements.

c.2. GOs and LGUs allocate Gender and Development Budget (GAD) from GAA that are utilized for VAWC services and must be reflected in their work and financial plan.

d. Control

d.1. Appropriate internal control systems are in writing and are implemented.d.2 Internal and external (independent) auditing of financial transactions are

done regularly and are documented. Annual financial statement is certified by an independent Certified Public Accountant (CPA).

d.3 Disbursements are covered by vouchers and are properly authorized.

3.2. Material Resource Management System

a. Facilities/Assetsa.1. The organization’s facilities and physical assets are documented. Any disposal

or acquisition activities are properly recorded.a.2. Utilization, distribution, disposal, repair and replacement of physical assets

are done in accordance with written policies.a.3. Physical inventory of assets is done at least once annually and is recorded.a.4. Facilities and assets are insured.

b. Donation Distribution

b.1. There are written policies for securing, acknowledging, allocating and distributing donations. These policies are consistently implemented and in accordance with existing laws and policies and guidelines of concerned government agencies.

b.2. Distribution and utilization of donations is just, equitable and non-discriminatory.

b.3. Receipt and utilization of donations either in cash or in kind are transparent, properly recorded and accounted for.

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4. Human Resource Management and Development

Human resource policies, procedures and rules are consistent with organizational 1. policies and goals, applicable, understandable, reasonable and communicated to all levels of personnel in the organization.

Human Resource Management and Development System2.

a. Recruitment, selection, hiring and retention system

a.1. There is a written document specifying qualification standard for each position which are in accordance with the policy of the DSWD and the Professional Regulations Commission.

a.2. Job descriptions for all the staff in the organization are written. Actual tasks of personnel are aligned with what is written.

a.3. There is a functional system for acquiring new qualified personnel, assigning appropriate responsibilities and compensation for each level/position.

a.4. Qualifications and background of applicants are assessed based on the written policies on hiring personnel.

a.5. Appropriate number of staff are hired and maintained based on the size of the organization and nature of social welfare and development programs and services, which include among others:

Social Worker• Retained or referral doctor or a retained registered nurse to attend to the • medical needs of the women-victims-survivors and their childrenHelpline counselor to do telephone counseling• Retained psychologist with 1 year experience to address psychosocial • needs of clients, especially to handle difficult casesStaff to do advocacy, networking and public information functions, • preferably graduate of any communication course.House parents• Administrative Staff• Manpower Development Assistant• Security Guard•

a.6. New personnel are given a program orientation and proper introduction to

the organization – its vision, mission, goals, clientele group, programs and services, as well as guiding principles.

b. Training and Development

b.1. The Agency has the following basic training programs:

Training program on gender sensitivity and VAWC upon assumption to 1.

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work to upgrade their knowledge, attitude and skills, including but not limited to the following:

Gender analysis of nature, extent and causes of VAWC (minimum of • 30 hours; topics: power dynamics, Gender Sensitivity Training (GST), analysis of different forms of VAWC.Gender-responsive approaches to case management and crisis • intervention (minimum of 30 hours; topics: crisis theories, crisis intervention methods, appropriate models in psycho-social interventions and psychosocial issues).Medical, legal and para-legal literacy (minimum of 30 hours; topics: • laws and procedures on women and children, basic medico-legal information).Self-care (minimum of 15 hours; topics: stress management • techniques).Trauma/Crises Counseling (minimum of 24 hours; topics: stages of • trauma, types of and handling trauma).

2. Training program that incorporates women and their children-centered attitudes, habits and ethics of work such as being accepting and non-judgmental, sensitive and sincere, patient and understanding, empathic, self-aware, and has a firm commitment to end VAW (see appendix).

3. Training program for staff and residents on emergency situations.4. Orientation program for new staff/workers.5. Staff development activities to facilitate good communication,

cooperation and consistency among the staff in implementing the services.

b.2 There is a training plan for all personnel including volunteers to include proper interaction with client, standards of conduct, boundaries between appropriate and inappropriate behavior.

b.3. There is an effective ongoing training and development program for all staff (at least 120 hours) based on a regular needs analysis in order that all personnel at all levels may be able to upgrade and acquire necessary skills and competencies.

b.4 The Board supports this training program, consistent with the needs of the service, manifested primarily by allocation of necessary funding and resources.

b.5. There is a system of sharing acquired knowledge and skills obtained by staff from agency sponsored trainings and scholarships, as applicable.

c. Staff Support Services (group sharing, counseling)

c.1. All staff members receive regular formal supervision, at least once in a quarter, the details of which are recorded.

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c.2 There is access to individual and group stress debriefing or informal counseling once every quarter or when it is necessary.

c.3. Support mechanisms are provided to the staff, especially those who suffer stress and injury, which includes but not limited to:

An insurance system for staff is in placed• Annual rest and recreation activities for staff and management.• Annual team building activities.•

c.4. For non-government crisis workers, the agency implements a program for additional wellness leave, retirement and medical benefits.

d. Performance Appraisal

d.1. Assessment of staff performance is done periodically based on agreed upon plans and targets.

d.2 Tool for performance appraisal is developed and utilized establishing standards for quantity and quality of output, timeliness of results, manner of performance, effectiveness in use of resources, and includes trait-based criteria (personal character and attributes) especially in relation to dealing with clients.

e. Compensation System

e.1. Compensation policies are developed and written by the organization as general guidelines to govern pay, incentives and benefit systems. These comply with existing wage, salary and labor laws and regulations and address at least, internal alignment (comparison among jobs or skills levels), employee contribution (performance-based or seniority-based comparison among employees), and management (budgeting, and communication ).

e.2. Pay benefits systems are developed, implemented and monitored based on existing wage, salary and labor laws and correspond to the different job specifications in the organization. Every personnel are paid his/her salary according to the pay structures.

e.3. There is an existing Retirement Plan for the employees.e.4. Rewards and incentives scheme are in place to motivate the staff to work

towards the promotion and fulfillment of the rights of the clientele group they serve.

f. Volunteer Management

f.1. Written and implemented policies on the recruitment of volunteers, the kind of volunteers that will be accepted, the work they are expected to do, their responsibilities as well as recognition of their contributions, and disciplinary

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measures on acts that are detrimental to the welfare of the clients.f.2. Volunteers shall meet the qualification requirements similar to that of the

organic personnel.f.3. Volunteers are given orientation to the organization and a programmed

interaction between the volunteer and the clients.f.4. Mechanisms are existing to protect the clients from possible abuse by

volunteers.f.5 There is an existing reward system for volunteers who have shown dedication

and commitment in helping the clients.f.6. Support mechanisms for volunteers are in place, to include processing of

experiences and an exit interview.

g. Discipline

g.1. Progressive discipline system is developed and is properly administered.g.2. Appropriate grievance system is in place and functional.

3. Personnel Competencies and Qualification Standards

All personnel at all levels of functions and authority have the following a. qualifications and competencies:

a.1. Necessary education and/or professional qualifications and skills to provide the services required, preferably female.

a.2. Knowledge of the agency’s Vision, Mission, Goals and framework of service delivery

a.3. Facilitative of interdisciplinary collaborationa.4. Knowledge of agency procedures and decision - making structuresa.5. Knowledge of agency target clientele and competence in dealing with them

b. Head of Agency (named as executive director or center head) – must be Registered Social Worker (RSW) with at least two years managerial experience or its professional grade eligibility and relevant training in handling specific clientele group. A non-Social Work graduate can qualify on the conditions that he or she meets any of the following:

b.1. Has taken at least the core courses in Bachelor of Science in Social Work or 24 units in Master in Social Work.

b.2. Has completed formal training and 2 years relevant experience on social welfare administration/management or on areas of major services delivered by the agency e.g. violence against women and their children, early childhood care and development, community and organizing/ development, livelihood management, etc.

c. Supervising Social Worker – must be a RSW who has at least one year of relevant supervisory experience in handling women survivors of VAW.

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d. Social Worker – must be RSW with at least 360 hours of formal training or one year of work experience in handling women.

e. Houseparent - at least college level and is trained at least 120 hours caring for women and their children who are victim of violence. An undergraduate of Bachelor of Nursing or a midwife is preferred.

4. Staff on Duty

For residential care, a sufficient number of qualified staff shall be on duty at all a. times to render appropriate services in the center.At night in temporary shelters, there shall be a staff person awake in each living b. unit and making regular visual checks throughout the night.For residential center and center-based with temporary shelter: 1 houseparent c. per every 30 disadvantaged women and their children.

5. Support Services

a. General Services

a.1. Transactions involving procurement, facilities and equipment repair and maintenance and transport use are recorded.

a.2. Regular review of the utility and efficiency of support services is done. Contribution to client outcomes is considered.

b. Information Management System

b.1. A mechanism for documenting critical organizational events is in place.b.2. Administrative and program files and records are maintained and the recording

system is kept functioning effectively in order to facilitate management and accountability.

b.3. Data base system is developed for significant information on cases managed by the agency in aid of organizational decision-making, of policy and program development and research.

b.4. There is an existing Social Marketing and Advocacy Plan and is periodically enhanced to suit the needs of the clients at the center.

B. PROGRAM MANAGEMENT

1. Program Management Structure

Structures for program management are written in a Manual of Operation which uses a. non-sexist language.

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2. Program Management Processes

2.1. Planning

Assessment of the situation of women and their children is done, with sufficient a. data collection to support program design and strategies. A clear program plan consistent with the center’s goals, objectives and helping strategies is formulated considering the program scope, time frame, resources needed and priorities.Plan is supported with baseline data and formulated in consultation with staff, b. residents, volunteers and other stakeholders.

2.2. Implementation

Structures are appropriate to implementationa. Required resources for implementation of program are provided by the b. organization Schedule for provisions of services are consistent with organizational intent and c. program designProgram implementation is documented d.

2.3. Monitoring

Managers regularly monitor the quality of all program records, activities a. undertaken, availability and condition of facilities/resources and the decisions made by the staff and take appropriate action to remedy deficiencies of the staff in order to safeguard the interest and welfare of the service users and achieve program objectives.The agency prepares regular reports (quarterly, bi-annual, annual) to account for b. services provided and resources expended.

2.4. Evaluation

End-of-year and project/program-end evaluations are done. This shall include a. securing feedback from service users on the services that they have received and a review of accomplishment of desired program and client outcomes.

2.5. Community Integration

Immediate community of the agency is aware of the center activities.a. Local government unit (LGU) covering agency’s operation is aware of center b. operation; agency coordinates its projects or activities with the LGU/s where the center operates.The center cooperates/participates in relevant projects of immediate community c. or organizations in the country.Referral system is in place for cases that are not within the services of the d. agency.

1918 1918

C. CASE MANAGEMENT

1. Caseload (per service delivery mode)

The following are the prescribed caseload for center-based and residential care a. facilities:

a.1. For residential care

One RSW shall manage no more than 25 clients including children at any • given time. She may group them based on their needs and capability. 1 house parent for 30 able bodied individuals•

a.2. For center-based

Only one of these caseload schedule for casework, which may be combine • with other methods of helping:

at most 60 cases at a time;1. at most 20 individuals at a time in case of persons in crisis needing 2. intensive casework;in case of mixture of cases requiring intensive or non-intensive case 3. work, intensive cases shall not exceed 10 cases at a time, with a maximum of 30 mixed cases.

(1) RSW shall manage the following singly or simultaneously in terms of method b. in center-based and residential-care facilities:

b.1. For individual counseling

• individual counseling sessions conducted once a week for critical cases

b.2. For group counseling

• to be conducted after a minimum of 4 individual counseling sessions and upon recommendation of the counselor in charge.

b.3. For group work

• at most three (3) groups at a time

b.5. For work with families

• at most five (5) families at a time either for case work or group work;

2120 2120

• family conferences conducted as needed;• for case conferences• conducts monthly case conferences for collective case management and

learning

2. Case Recording

Intake assessment is written for each, showing basis for contracting help or 1. referral to other services. Intake sheet for individual cases is written completely and properly accomplished, indicating among others the following:

• Demographics• History of abuse• Effects of the abuse• Victims-survivors behavior and physical condition • Needs and concerns and actions taken/referrals• Initial plans of the victims-survivors

2. Appropriate recordings

a. A masterlist indicating names, date of admission/s and discharge/ termination, and a logbook, capturing significant information such as category of victims-survivors, names, age, addresses, names and ages of dependents, dates of admissions and discharges/terminations.

b. Individual case folders are maintained, containing the following:

• Admission Slip• Referral for Admission• Intake Sheet• Case Study Report• Treatment Plan• Medical Records (including dental reports, immunization of children,

x-ray )• Psychiatric Evaluation and Treatment (if available)• Birth Certificate• School Records• Court Records• Psychological Reports• Progress Notes/Process Recordings• All communication/correspondence concerning the client• Latest Picture (upon referral) and after six (6) months• Treatment Plan (to be evaluated and updated every six (6) months)• Progress Report• Inventory of belongings• Transfer and Closing Summary

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b.1. Social Case Study Reports (SCSR) should be completed 5 days after initial interview and updated every six months or as needed depending on the nature of problems being worked on.

b.2. Process/progress recording, when understanding of specific situation/

problem of a client is necessary and/or when required for supervision purposes.

b.3. Summary recording is provided when transfer of case to another worker/

agency is effected (transfer summary) as well as when case is closed (closing summary); when a significant progress on a case or significant interaction between client and worker is noted and maintained(progress notes/block summary).

b.4. Assessment and evaluative statement, which is the worker’s professional

evaluation on victims-survivors situation; presented at the end of every recording.

c. Records/documents relevant to the objective of helping is properly kept (e.g. proposal for livelihood project or vocational training if interventions for this is indicated).

d. Case records should be easily accessible to service providers yet the record’s

privacy and confidentiality is ensured.

d.1. Case records and significant documents are systematically kept in a location that can be monitored and policies on records access and use are written.

d.2. Users of records are identified and only those identified are allowed

records access. Use of records is according to agency policies.

d.3. Records of clients obtained by the agency from time to time are kept in corresponding folders.

e. Recordings/documentation significant to each case is updated and shows the history and development of the client’s situation from initial interaction with the center, to the termination of services, based on helping goals. Records show participation of the client/s in decisions that affect her/them.

3. Helping Process

1. Each client (individual, group, family) accepted by the agency for a helping contract has a written intake and case study/assessment, which clearly shows the following:

2322 2322

a. Intake and Assessment

• Intake interview undertaken within 30 minutes upon arrival• Intake interview and initial counseling should not go beyond an hour• Presence of an interpreter if a woman cannot articulate herself due to

illiteracy or language barrier or disability, e.g. deaf, mute, etc.• Leveling of expectations between the agency and women victim-

survivors and their children or residents• Thorough and adequate orientation regarding services of the Unit/

Center or shelter• Proper endorsement and referral of women victims-survivors and their

children to other agencies if the agency cannot address their needs

b. Problem Identification and Assessment

b.1. Presentation of information relevant to the problem system and priorities to be worked on

b.2. Assessment of the women victim-survivors and their children’s situation which includes the following:

• Psycho-social and emotional condition• Safety and security – including the lethality of their situation and

their need for temporary shelter• Biological and medical, including reproductive health concerns• Need for legal assistance and protection• Strengths and weaknesses• Support systems (internal and external)• Dependents• Significant events that led to the current situation and their coping

strategies

c. Goal and Contract-Setting and Planning

c.1. Problem/development issues and directions are clearly discussed and recorded; shows agreement of client to participate in helping tasks, unless the client is mentally incapable to make the decisions (as in the case of an infant, a young child or someone with mental inability). This agreement/commitment should be concretely expressed in writing and in the language understood by the women victims-survivors and their children.

c.2. Recommended interventions/actions are clearly stated based on written objectives, identified resources and time frame.

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d. Helping Process

d.1. Active participation and self-determination of women victims-survivors and their children.

There are regular processes for eliciting victims-survivors contributions • to her/their development / treatment plan.

• Decisions on short and long-term activities that affect the life directions of the women victims-survivors and their children are done with their participation.

e. Multi-disciplinary / Multi-sectoral involvement

e.1. Relevant professions/disciplines are involved in appropriate phases of the helping process (e.g. case conference/consultation) and such involvement is recorded.

e.2. Periodic conferences should be undertaken every three (3) months to provide update, re-assess progress of the case and re-plan for subsequent intervention/activities.

f. Implementation

f.1. Implementation of any intervention is based on a plan agreed by women victims-survivors and their children together with worker. When change/s in implementation is/are necessary, this is/are always agreed upon with the women victims-survivors and their children.

f.2. Assists the women victims-survivors and their children in implementing

her plans through various activities and interventions, including but not limited to:

• Follow-up counseling• Appropriate referrals• Escorting of clients• Group counseling sessions• Advocacy

g. Monitoring and Evaluation

g.1. There is a monitoring and evaluation tool devised by the center/agency. Regular monitoring activities are conducted to ensure effectiveness and consistency of interventions.

2524 2524

g.2. Assessment of effects of interventions is done regularly and results are incorporated in treatment/development plan revisions.

g.3. Feedback of women victims-survivors and their children on the processes

and on results is elicited and is responded to by the worker.

h. Closure/Termination

h.1. Closure/termination is done according to written agency policies and procedures, which may include the following:

h.1.1. Termination plan is formulated with the women victims-survivors and their children and their families, if applicable, prior to actual termination.

h.1.2. Women Victims-survivors and their children transition is

processed with them and their families if applicable. Exit interview and pre-discharge conference is conducted.

h.1.3 Sustainability of necessary services outside the agency is arranged prior to termination.

h.1.4 Support and action towards mainstreaming are planned.

Aftercare services and re-integration plans are formulated in coordination with the receiving LGU.

h.2. Closure-termination is done when the helping goals are achieved, the women victims-survivors and their children can already manage their own lives, and when they have developed adequate support to continue their plans and when their needs are beyond the agency services.

i. Follow-up and After Care Services

i.1. Referral to receiving agency or LGUi.2. Presence of a mechanism that actually monitor aftercare services such as

eliciting feedback from the receiving agency from six (6) months to one year.

D. Helping Strategies

The agency shall provide services that are gender-responsive and sensitive to the needs and concerns of women victims-survivors and their children.

I. Residential Care Facilities and Center-Based Facilities

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1. Psychosocial Care

Policies are aligned with practice with respect to the psychosocial interventions a. and are known to all staff and women victims-survivors and their children.Psychosocial interventions are handled by qualified and trained professionals b. (e.g. counseling; trauma and crises counseling; therapy; psychological testing, etc.)Confidentiality policies are discussed with the women victims-survivors and their c. children and decisions on this matter are arrived at with their participation.Discipline of women victims-survivors and their children is based on written d. policies and is always geared towards achieving helping objectives. Corporal punishment and deprivation of right-based needs in disciplining clients are prohibited.Psychological/psychiatric test are used in relation to other relevant information in e. assessment and in planning for interventions.

2. Medical and Health

There is provision of or access to services of appropriate health professional to a. examine the health conditions and needs of the clients and prescribed appropriate treatment or intervention.Functional mechanism for referring emergency cases (to appropriate doctor or b. hospital) in order to provide timely and appropriate treatment.If medicines (apart from the over the counter medicines) are administered, these c. are according to prescriptions by a licensed health professional explained to the client Use of indigenous health management in the community is certified safe by the d. appropriate government agency.Health education is provided according to the life cycle and rights of clients e. (e.g. reproductive health for adult males and females; sexuality education for adolescents.) This may include, but not limited to the following specific RH and women friendly health services:

Referral to medico-legal examination• Rape kit ( utilization ) • Laboratory examination for STD, HIV Aids, Pregnancy test• Family planning (education and methods )• Provision of medical treatment as appropriate• Hygiene and self care• Maternal and child care• Breastfeeding• First Aid• Common Health Problems peculiar to women and children•

2726 2726

f. Conduct of laboratory exam, surgery or provision of assistance for physical restoration are according to the advice/prescription of appropriate medical/ health professional.

3. Socio- cultural and recreation

Provision of woman and child centered activities, equipment and toys to women a. victims-survivors and their children according to age level, ethnicity/culture and physical and mental capability.Conduct of special activities commemorating women’s day, “16 day of activism b. against violence against women” and other special events.Conduct of arts, crafts, music and drama and social games to help women and c. their children develop feeling of confidence among themselves.

4. Protection and Safety

Provision of mechanisms for protection from mental, emotional physical, sexual a. and other forms of exploitation.Registration of birth of all clients aged 17 years and below is monitored and b. facilitated.Clients are trained on protective behavior (drawing self boundaries) such as c. assertiveness and self-defense training, etc.Clients are trained on use of and/ or are given protective gadgets when involved d. in activities or job that pose physical risks/harm (occupational health hazards and safety standards )

5. Nutrition

Provision of or access to adequate, safe, nutritious and fortified food that is a. appropriate for the client’s age, developmental stage, and nutritional requirements and considers cultural/spiritual practices. Food menu plan is prepared monthly under the supervision of a qualified agency or community nutritionist/dietician.Women victim-survivors are educated on preparation of adequate, safe and b. nutritious food and in proper feeding of children and/or the sick and person with disability.Women victim-survivors are trained on healthy eating habits; facilities are c. established for children and youth to participate in food preparation according to developmental capabilities.

6. Provision of clothing and personal items.

a. Provision of or access to decent, clean, culture-sensitive, adequate (1:1) and 1. appropriately-sized clothing and personal items needed for physical protection, good grooming and personal health and sanitation, as follows:

2726 2726

Four sets of clothing, each set consisting of outer clothing, under wear and • sleeping clothes. At least three sets of required regular uniform and at least one set of required P.E. uniform for clients who are in-schoolOne pair of shoes and bath slippers • Toiletries such as face towels, toothbrush, soap, shampoo• Appropriate school bag and complete school supplies and materials for all • residents who are in-school as required by the schoolResidents are allowed to bring personal belongings/possessions with them • to the agency and to acquire belongings of their own.

If case of donated used clothing, appropriate fumigation is done or facilitated by the agency before distribution and use.

7. Education

Provision of non-formal education according to the interest and needs and a. helping goals of women victims-survivors and their children.Access to formal education is facilitated, where appropriate.b. Provision of a study area conducive to learning.c. Conduct empowerment workshop focused on:d.

Nature, dynamics and social roots of VAWC • Women and children’s human rights• Assertiveness• Practicing Non-violence• Balancing multiple roles of women•

8. Value Education

Clients are helped in identifying positive values, clarify personal vision and life a. goals in client’s unique situation through values education sessions or other strategies; these activities are documented showing specific values intended to be learned or unlearned for each client.Development in client’s personal plans and behavior in relation to specific values b. are indicated in the summary recordings and are taken into account in case of assessment.Access to worship services chosen by the women victims-survivors and their c. children.Spiritual activities are planned with the women victims-survivors and their d. children.

9. Paralegal/legal assistance

Women victims-survivors and their children are referred to legal/paralegal a. services not provided by the agency.

2928 2928

Women victims-survivors and their children are involved in the choice of the legal b. counsel.Women victims-survivors and their children are guided, prepared and c. accompanied, if necessary, for legal processes especially before, during and after court hearings.Options are provided to the women victims-survivors and their children before d. taking decisions on legal action/s.

10. Livelihood – Skills/entrepreneurial training, job placement, capital assistance, access to credit

Income-generating projects, job placement and training’s are planned and done a. with the participation of the women victims-survivors and their children. These are conducted according to written policies on which women victims-survivors and their children are oriented.Clear policies are set and implemented; these govern profit sharing, income b. generation, earnings and savings on which women victims-survivors and their children are informed. Due credit is given client/s in products made by them or with their participation/application of their skills.Accounting and bookkeeping requirements are met in all livelihood projects.c. Capital assistance is complemented with appropriate training to acquire skills for d. livelihood project management. Training is appropriate to the client’s age and capacities.Training, proper matching and job orientation are done for clients recommended e. for the job placement.Agency observes labor laws and regulations in livelihood and job placement f. programs; mechanisms are established to avoid and prohibit child labor.

11. Progressive Integration

Volunteer work of women victim-survivors and their children is part of their a. treatment/ rehabilitation/ development plan.Women victims-survivors and their children are provided with planned integration b. activities social events, sharing sessions, visits, volunteer work, etc. – to interact with the community to facilitate social integration and mainstreaming.

12. Advocacy

Advocacy program is designed, planned, implemented and evaluated with the a. community to increase awareness among stakeholders and move them into action and support.Conducts advocacy and networking functions to improve response to VAWCb. Conducts public information campaign on VAWC at least once a year (women’s c. month, 16 day campaign against gender based violence).

2928 2928

Produces reader-friendly VAWC information education materials that are d. translated into different local languages.Develop a social marketing plan for fund generation purposes of the agency.e.

13. Family reintegration

Family reintegration will be pursued if the case study reports for women a. victims-survivors and their children show that it is the best intervention for the achievement of treatment goals. Family re-integration entails coming and staying together with the supportive members of the family to enable the women victims-survivors and their children to re-gain or strengthen them after the experienced of abuse.

14. Aftercare support services

This is the provision of services and interventions, with the end goal of ensuring effective reintegration and prevention of abuse among women victims-survivors and their children such as:

a. Program component and services includes:

1. Educational assistance 2. Family counseling3. Self-enhancement services4. Social and vocational/practical skills development5. Psychological services6. Spiritual services7. Referral services

b. Developing support systems through networking and social mobilizations.

E. Physical Structure and Safety

The physical arrangements/facilities shall promote the physical, emotional and psychosocial well being of the women victims-survivors and their children and staff of the agency:

A. Physical facilities provide opportunities for women victims-survivors and their children psychosocial recovery and protection for their health and safety including the staff.

Location is accessible to, at least community facilities such as schools, churches, clinic 1. or hospitals and must be far from conflict areas, cliff, rivers, gas and power stations and other structures that may pose hazards to all. Basic utilities for communication, adequate supply of potable water and electricity 2. for the daily needs of the residents and staff. A standby vehicle to be used in cases of emergencies. Examination of appropriate authorities is conducted at least once a

3130 3130

year. In case of power/supply interruption, an alternative source such as emergency lights is available. An accessible vehicle for emergency use.Accessibility features where facilities, rooms and spaces are barrier-free and properly 3. labeled with appropriate signage for access of women victims-survivors, staff or visitors with disability.Recreational facilities such as recreational supplies and materials appropriate for 4. the residents. There shall be adequate space for indoor activities, open space for playground and other outdoor activities, and garden/space for reflection.Laundry area – has adequate space and is located in an area where it cannot obstruct 5. in the day-to-day activities of the staff and women victims-survivors.Storage area/room – stockroom where foods, supplies and materials are safely kept 6. and properly accounted for.Cottages/rooms that care for different age groups to approximate family life.7.

7.1. A cottage measuring about 100 sq. meter shall have a capacity of eight (8) individuals including houseparent. Each cottage shall have a designated room for each function with amenities that may vary depending on the purpose such:

7.2. Dining room with chairs and tables arranged based on the age level of the women victims-survivors. A separate chair is provided for the children. For better interaction of women victims-survivors, there shall be a minimum of 4 and maximum of 10 per table, including their children.

7.3. Kitchen equipped with basic kitchen furnishings, tools and utensils. 7.4. Bedrooms with individual bed for each woman victim-survivor and their grown

up children placed ½ to a 1 meter apart and a storage/cabinet for clothing and other personal belongings for them. There must be a separate bedroom to accommodate infants/toddlers, who are dependents of women victims-survivors and their children.

In cases where an agency uses dormitory type rooms, a homelike atmosphere is adopted by dividing the rooms into cubicles for privacy and assigning at least fifteen residents per quarter.

Also sleeping accommodation meets the following supplementary conditions:

1. Each bedroom has a window;2. No basement shall be used as sleeping accommodation unless declared

fire-safe by the authorities;3. Each victim-survivor and her children have her own bed, a clean mattress

and bedding appropriate to weather conditions and climate.4. No victim-survivor who has serious difficulty negotiating stairways shall

be placed in a bedroom above or below the ground floor level of the group home.

5. Facilities for victim-survivor with communicable diseases (e.g. chicken pox, sore eyes, tuberculosis)

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7.5 Living room/receiving room that is suitable for relaxation for leisure, friendly (welcoming, well-painted with light and bright colors and images friendly to women and children) and comfortable reception area for the women victims-survivors and their visitors.

7.6. Bathroom/Toilet:

• One functional bathroom for every ten (10) women victims-survivors and their children.

• One functional bathroom for every ten (10) female staff

7.7 Study area or mini-library or resource center or study area where reading materials are available for women victims-survivors as well as their children.

7.8. Infirmary/clinic or its equivalent for women victims-survivors and their children needing medical attention and for use during medical consultation.

7.9. Interview/counseling room equipped with paraphernalia that would allow interaction between women victims-survivors and their children and social worker/s such as art materials, throw pillows, dolls, toys and other materials depending on the age and purpose of the interview/counseling sessions.

7.10 Conference room for use during staff meetings, and other related activities with adequate furniture and fixtures.

7.11. Office space that is ample and appropriately furnished and used exclusively by the staff of the center.

7.12. Training facilities are designed and equipped according to the requirements of the program. Bulletin board for posting of women victims-survivor’s and their children activities.

7.13. Staff quarters – separate living and sleeping quarters for the staff7.14. A wellness or resting room or reflection area or “leave me alone” area for women

victims-survivors and their children and staff.

Emergency measures are installed to deal with emergencies and other life threatening B. situations, which include among others the following:

Evacuation or exit plan, warning system and clearly marked emergency exits and 1. escape route known to all women victims-survivors and their children and staff. All exit doors shall be equipped with hardware that does not require the use of a key to unlock the door from the inside. Exit doors should not be locked.afety measures that ensure periodic conduct of fire and earthquake evacuation 2. drills and orientation on safety precaution, survival techniques and know-how when emergency and disaster occurs.ire fighting gadgets available (e.g. functional fire extinguisher or its functional 3. equivalent, like sand, water, etc.).lectrical wirings and computer devices are properly installed. 4. resence of safety mechanisms and structures for physically and mentally challenged 5. women victims-survivors and their children in similar condition.

3332 3332

irst aid kits available and strategically located. Updated medicines are safely stored in 6. a secure cabinet and are administered only by an authorized person and with proper prescription or medical advice.angerous implements and substances, such as highly flammable materials, toxins and 7. weapons are kept in a safe place and are properly labeled, with designated persons to monitor its use.Updated annual clearance certificate from proper authorities in compliance with 8. basic building and fire safely requirements.Health and safety hazards in the center are properly recorded and dealt with promptly 9. and properly.

Waste management system in accordance with regulatory standards on health, safety and C. environmental conservation and protection, such as:

Segregation of biodegradable from non-biodegradable waste. Generally clean and 1. free clutter, dirt or waste matter.Re-cycling2. Solid waste disposal supportive of Clean Air Act and environmental sanitation.3. Drainage and sewerage system4. Free form rodents, insects and stray animals.5. Client’s participate in the upkeep of the center6.

VII. Effectivity

All issuances inconsistent with this Administrative order are hereby revoked.Issued this 7th day of August 2006.

ESPERANZA I. CABRAL Secretary

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3534 3534

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N O

F PE

RSO

NN

EL, F

ISC

AL

MA

NA

GEM

ENT

AN

D

OTH

ER C

ON

CER

NS

ON

TH

E A

DM

INIS

TRA

TIV

E A

ND

PRO

GRA

M IM

PLEM

ENTA

TIO

N

Rep

rese

nta

tio

n in

th

e G

ove

rnin

g B

oar

d is

g

end

er fa

ir.

Re

view

of m

inu

tes

of

Boar

d m

eeti

ng

s

Revi

ew m

emb

ersh

ip o

f th

e G

ove

rnin

g B

oar

d

2.

Bo

ard

mem

ber

s h

ave

trai

nin

g a

nd

exp

erie

nce

on

th

e m

anag

emen

t of s

oci

al w

elfa

re in

stit

uti

on

s p

arti

cula

rly

in a

res

iden

tial

faci

lity

for

wo

men

.

Re

view

list

of B

oar

d

Mem

ber

s an

d tr

ain

ing

p

rog

ram

s th

ey h

ave

atte

nd

ed.

C. A

gen

cy P

olic

ies

1. P

OLI

CIE

S, P

LAN

S, P

RO

GR

AM

S A

ND

AD

VO

CA

CY

M

AT

ERIA

LS C

ON

TA

IN R

ELEV

AN

T

LEG

AL/

PO

LIC

Y F

RA

MEW

OR

K IN

TH

E D

ELIV

ERY

O

F SE

RV

ICES

FO

R V

ICTI

MS-

SUR

VIV

OR

S O

F V

IOLE

NC

E su

ch a

s C

EDA

W, D

EVA

W, C

RC

, RA

9

26

2, 9

20

8, 7

61

0, 8

50

5 A

ND

OTH

ERSA

ND

AR

E ST

ATE

D IN

GEN

DER

SEN

SITI

VE

AN

D C

HIL

D-

FRIE

ND

LY L

AN

GU

AG

E.

2. C

op

ies

of M

anu

al o

f Op

erat

ion

s,&

Gu

idel

ines

, IEC

m

ater

ials

acc

essi

ble

& a

vaila

ble

to

ser

vice

p

rovi

der

s an

d o

ther

co

nce

rned

par

ties

Revi

ew o

f Man

ual

of

Op

erat

ion

s,

op

erat

ion

al/s

trat

egic

p

lan

s, M

OA

/Pro

toco

ls,

gu

idel

ines

, IEC

mat

eria

ls,

per

iod

ic re

po

rts

and

o

ther

VA

WC

rela

ted

d

ocu

men

ts t

o e

nsu

re

that

lan

gu

age

use

d a

re

gen

der

-sen

siti

ve a

nd

in

no

n-s

exis

t lan

gu

age

and

th

ese

con

tain

law

s an

d

po

licie

s o

n w

om

en’s

ri

gh

ts &

VA

WC

Ch

eck

avai

lab

ility

of

thes

e d

ocu

men

ts/m

ater

ials

Re

view

Man

ual

of

Op

erat

ion

s

3534 3534

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

3

. W

ritt

en p

olic

y o

n e

thic

al s

tan

dar

ds

in d

ealin

g

wit

h V

AW

su

rviv

ors

incl

ud

ing

th

e u

se o

f gen

der

-se

nsi

tive

& c

hild

-fri

end

ly la

ng

uag

e

D. O

RG

AN

IZA

TIO

NA

L ST

RU

CTU

RE

1. C

LEA

R O

RG

AN

IZA

TIO

NA

L ST

RU

CTU

RE

IS IN

P

LAC

E W

HIC

H IN

CLU

DES

PO

LIC

Y, P

LAN

NIN

G,

PR

OG

RA

M, F

INA

NC

IAL

& M

AN

AG

EMEN

T U

NIT

S C

ON

TR

IBU

TIN

G T

O T

HE

AC

HIE

VEM

ENT

OF

TH

E A

GEN

CY

’S V

MG

Re

view

org

aniz

atio

nal

ch

art,

chec

kin

g p

osi

tio

ns

and

lin

es o

f au

tho

rity

, fu

nct

ion

s o

f un

its

and

th

eir i

nte

rrel

atio

nsh

ips.

E. F

INA

NC

IAL

&

MA

TER

IAL

RES

OU

RC

E M

AN

AG

EMEN

T

1. S

YSTE

MS/

PRO

CED

URE

S O

N F

INA

NC

IAL

AN

D

MA

TERI

AL

RESO

URC

ES M

AN

AG

EMEN

T, F

UN

D

SOU

RCIN

G/R

ESO

URC

E G

ENER

ATI

ON

, PU

RCH

ASE

&

INV

ENTO

RY A

RE A

VA

ILA

BLE

AN

D

OPE

RATI

ON

AL.

FIN

AN

CIA

L TR

AN

SAC

TIO

NS

AN

D R

EPO

RT

ON

FU

ND

UT

ILIZ

AT

ION

TO

DO

NO

RS/

SPO

NSO

RS

AR

E TR

AN

SPA

REN

T A

ND

WEL

L D

OC

UM

ENTE

D.

2. A

PPRO

VED

2 Y

EARS

WO

RK &

FIN

AN

CIA

L PL

AN

3.

AU

DIT

ED F

INA

NC

IAL

REPO

RT IN

DIC

ATI

NG

A 3

0-40

%

EXPE

ND

ITU

RES

FOR

AD

MIN

ISTR

ATI

VE

CO

NC

ERN

S A

ND

60-

70%

FO

R PR

OG

RAM

IMPL

EMEN

TATI

ON

A

UD

ITED

BY

EXTE

RNA

L A

UD

ITO

R O

R C

OA

4

. U

TILI

ZA

TIO

N O

F FU

ND

ALL

OC

ATI

ON

FO

R G

AD

FR

OM

TH

E G

AA

INC

LUD

E V

AW

C S

ERV

ICES

AS

REF

LEC

TED

IN T

HE

WFP

5

.

IN

TER

NA

L C

ON

TRO

L SY

STEM

IS W

RIT

TEN

&

IMP

LEM

ENTE

D W

ITH

INTE

RN

AL

& E

XTE

RN

AL

AU

DIT

ING

DO

NE

REG

ULA

RLY

.

Re

view

fin

anci

al s

yste

ms

or p

roce

du

res

and

rep

ort

o

n fi

nan

cial

tran

sact

ion

s an

d fu

nd

uti

lizat

ion

. Re

view

GA

D W

ork

&

Fin

anci

al P

lan

C

hec

k ex

iste

nce

of

inte

rnal

co

ntr

ol s

yste

m

3736 3736

C

om

plia

nce

W

ork

Are

as

Stan

dar

ds

Var

iab

le a

nd

Op

erat

ion

al D

efin

itio

n

Y

N

N/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

6. F

acili

ties

an

d a

sset

s w

ith

do

cum

enta

tio

n,

uti

lizat

ion

, dis

trib

uti

on

, rep

air

& d

isp

osa

l ac

tivi

ties

are

in a

cco

rdan

ce w

ith

wri

tten

p

olic

ies

wit

h y

earl

y in

ven

tory

co

nd

uct

ed.

7. R

ecei

pt,

dis

trib

uti

on

an

d u

tiliz

atio

n o

f do

nat

ion

s ar

e co

vere

d b

y w

ritt

en p

olic

ies

ensu

rin

g

tran

spar

ency

an

d e

qu

itab

le a

nd

no

n-

dis

crim

inat

ory

uti

lizat

ion

of d

on

atio

ns

Revi

ew d

ocu

men

ts o

n

faci

litie

s an

d a

sset

s in

clu

din

g a

nn

ual

in

ven

tory

rep

ort

s Re

view

rep

ort

on

d

on

atio

ns

F. S

up

po

rt S

ervi

ces

1. S

UPP

ORT

SER

VIC

ES F

OR

DA

Y-TO

-DA

Y O

PERA

TIO

N

OF

AG

ENC

Y IS

AV

AIL

ABL

E, IN

CLU

DIN

G V

EHIC

LES

TO T

RAN

SPO

RT W

OM

EN A

ND

CH

ILD

REN

AN

D

OTH

ER R

ELA

TED

TA

SKS

2.

IN

FORM

ATI

ON

MA

NA

GEM

ENT

SYST

EM IN

STA

LLED

FO

R D

ATA

BA

SE, D

OC

UM

ENTA

TIO

N &

REC

ORD

S M

AIN

TEN

AN

CE

INC

LUD

ING

CO

MPU

TERS

&

INTE

RNET

CO

NN

ECTI

ON

Re

view

gen

eral

ser

vice

s re

po

rt

Revi

ew M

IS o

f th

e ag

ency

G.

Hu

man

R

eso

urc

e D

evel

op

men

t an

d

Man

agem

ent

1.

PERS

ON

NEL

PO

LIC

IES

AN

D P

ROC

EDU

RES

ARE

C

LEA

RLY

WRI

TTEN

, AN

D C

ON

STA

NTL

Y IM

PLEM

ENTE

D W

HIC

H C

OV

ERS

THE

FOLL

OW

ING

:

A.

STA

FFIN

G P

ATT

ERN

/MA

NPO

WER

WIT

H

CO

RRES

PON

DIN

G J

OB

DES

CRI

PTIO

N

CO

NSI

STEN

T W

ITH

TH

E A

CTU

AL

FUN

CTI

ON

O

F TH

E PE

RSO

NN

EL A

ND

ORG

AN

IZA

TIO

NA

L ST

RUC

TURE

OF

THE

AG

ENC

Y.

Re

view

per

son

al p

olic

ies

and

pro

ced

ure

s, s

taff

ing

p

atte

rn, q

ual

ifica

tio

n

stan

dar

ds

and

job

d

escr

ipti

on

B.

PER

SON

NEL

PO

LIC

IES

ON

TH

E RE

CRU

ITM

ENT,

A

PPO

INTM

ENT,

PRO

MO

TIO

N, R

E-TO

OLI

NG

, TR

AN

SFER

AN

D S

EPA

RATI

ON

INC

LUD

ING

PE

RSO

NN

EL E

NH

AN

CEM

ENT

AN

D

PSYC

HO

SOC

IAL

SUPP

ORT

.

2.

Ru

les

and

pro

ced

ure

s d

ealin

g w

ith

per

son

nel

n

eed

ing

dis

cip

linar

y ac

tio

n in

clu

din

g a

gri

evan

ce

syst

em a

nd

use

of p

rog

ress

ive

dis

cip

line

Re

view

po

licie

s o

n

dis

cip

linar

y m

easu

res

and

gri

evan

ce

mec

han

ism

of a

gen

cy

3736 3736

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

3.

W

ORK

AN

D L

ABO

R ST

AN

DA

RDS

INC

LUD

ING

W

AG

ES, B

ENEF

ITS

AN

D P

RIV

ILEG

ES, A

ND

OTH

ER

SYST

EMS/

MEC

HA

NIS

MS

FOR

SALA

RY/S

TEP

INC

REM

ENT

APP

LIC

ABL

E TO

TH

E A

GEN

CY’

S PE

RSO

NN

EL A

RE

IN A

CC

ORD

AN

CE

WIT

H T

HE

POLI

CIE

S O

F TH

E C

IVIL

SER

VIC

E C

OM

MIS

SIO

N

(CSC

) AN

D/O

R LA

BOR

CO

DE

OF

THE

PHIL

IPPI

NE

AN

D O

THER

REL

ATE

D L

AW

S SU

CH

AS

RA

850

5.

RA

850

5 st

ates

the

pre

fere

nce

for t

he

app

oin

tmen

t of f

emal

e st

aff t

o h

and

le V

AW

C

4.

SE

RVIC

E PR

OV

IDER

S A

RE T

RAIN

ED T

O IM

PLEM

ENT

SPEC

IFIC

PRO

GRA

MS

AN

D S

ERV

ICES

FO

R V

AW

C

VIC

TIM

S-SU

RV

IVO

RS

Re

view

trai

nin

g p

rog

ram

fo

r ser

vice

pro

vid

ers

5.

Q

UA

LIFI

CA

TIO

N S

TAN

DA

RDS

a.

EXEC

UTI

VE

DIR

ECTO

R/H

EAD

OF

AG

ENC

Y –

MU

ST B

E A

T LE

AST

A G

RAD

UA

TE O

F A

FO

UR-

YEA

R C

OU

RSE,

PRE

FERA

BLY

SO

CIA

L W

ORK

O

R A

NY

BEH

AV

IORA

L SC

IEN

CE

WIT

H A

T LE

AST

TW

O Y

EARS

OF

MA

NA

GER

IAL

EXPE

RIEN

CE

AN

D R

ELEV

AN

T TR

AIN

ING

OR

EXPE

RIEN

CE

IN H

AN

DLI

NG

VA

WC

AN

D

OTH

ER G

END

ER-R

ELA

TED

CA

SES

.

Re

view

qu

alifi

cati

on

st

and

ard

s an

d tr

ain

ing

of

Exec

uti

ve D

irec

tor/

Hea

d

of a

gen

cy

b

. SU

PERV

ISIN

G S

OC

IAL

WO

RKER

- M

UST

BE

A

REG

ISTE

RED

SO

CIA

L W

ORK

ER W

HO

HA

S RE

LEV

AN

T SU

PERV

ISO

RY E

XPE

RIEN

CE

IN

HA

ND

LIN

G V

AW

C C

ASE

S A

ND

OTH

ER

GEN

DER

-REL

ATE

D C

ON

CER

NS.

A

N

AG

ENC

Y W

ITH

TH

REE

OR

MO

RE S

OC

IAL

WO

RKER

S M

UST

EM

PLO

Y A

SU

PERV

ISIN

G

SOC

IAL

WO

RKER

.

Re

view

qu

alifi

cati

on

st

and

ard

s, e

xper

ien

ce

and

trai

nin

g o

f Su

per

visi

ng

Soc

ial

Wo

rker

c.

SO

CIA

L W

ORK

ER –

MU

ST B

E A

REG

ISTE

RED

SO

CIA

L W

ORK

ER W

ITH

AT

LEA

ST 3

60 H

OU

RS

OF

TRA

ININ

G O

R O

NE

YEA

R E

XPE

RIEN

CE

IN

HA

ND

LIN

G V

AW

C &

OTH

ER G

END

ER-

REL

ATE

D C

ASE

S

Re

view

qu

alifi

cati

on

st

and

ard

s, e

xper

ien

ce

and

trai

nin

g o

f so

cial

w

ork

ers

3938 3938

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

d

. H

OU

SEPA

REN

T/C

ARE

GIV

ER –

MU

ST B

E A

T LE

AST

HIG

H S

CH

OO

L G

RAD

UA

TE A

ND

IS

TRA

INED

FO

R A

T LE

AST

120

HO

URS

ON

C

AR

ING

FO

R A

BU

SED

/EX

PLO

ITED

WO

MEN

A

ND

CH

ILD

REN

SER

VED

BY

THE

AG

ENC

Y.

e.

Oth

er p

rog

ram

an

d a

dm

inis

trat

ive

staf

f mu

st

hav

e co

mp

lete

d re

qu

ired

ed

uca

tio

n, d

egre

e o

r ob

tain

ed a

pp

rop

riat

e li

cen

se o

f elig

ibili

ty

as p

rovi

ded

by

law

an

d a

s st

ipu

late

d in

the

agen

cy’s

wri

tten

po

licie

s as

the

req

uir

emen

t fo

r th

e sp

ecifi

c jo

b p

osi

tio

n a

nd

fun

ctio

n.

Re

view

qu

alifi

cati

on

st

and

ard

s an

d tr

ain

ing

o

f ho

use

par

ents

1

. PER

SON

NEL

CO

MP

ETEN

CIE

S &

QU

ALI

FIC

ATI

ON

ST

AN

DA

RD

S TO

INC

LUD

E:

EDU

CA

TIO

N &

PR

OFE

SSIO

NA

L Q

UA

LIFI

CA

TIO

N

SKIL

LS; P

REF

ERA

BLY

FEM

ALE

; KN

OW

LED

GE

OF

AG

ENC

Y’S

FR

AM

EWO

RK

OF

SER

VIC

E D

ELIV

ERY

; FA

CIL

ITA

TIV

E IN

TER

DIS

CIP

LIN

AR

Y

CO

LLA

BO

RA

TIO

N, K

NO

WLE

DG

E O

F A

GEN

CY

P

RO

CED

UR

ES &

DEC

ISIO

N-M

AK

ING

ST

RU

CTU

RES

& A

GEN

CY

TA

RG

ET C

LIEN

TELE

&

CO

MP

ETEN

CIE

S IN

DEA

LIN

G W

ITH

TH

EM

3938 3938

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

a.

Staf

f-C

lien

t R

atio

1.

N

um

ber

Of C

ases

Ass

ign

ed P

er W

ork

er Is

Pr

op

ort

ion

ate

Wit

h T

he

Nat

ure

/Typ

es O

f Clie

nts

Be

ing

Ser

ved

As

Follo

ws:

So

cial

Wo

rker

– O

ne

Full-

Tim

e So

cial

Wo

rker

Fo

r 20

to 2

5 D

isad

van

tag

ed W

omen

At L

east

4 H

ou

sep

aren

ts/C

areg

iver

s (3

Sh

ifts

An

d A

Rel

ieve

r)

i.

On

e H

ou

sep

aren

t Per

Sh

ift F

or E

very

30

D

isad

van

tag

ed W

omen

ii. S

hift

ing

Sch

edu

le

Eig

ht

Ho

urs

Per

Sh

ift,

2

. Oth

er s

taff

hir

ed a

nd

mai

nta

ined

to

ass

ist

soci

al

wo

rker

s an

d h

ou

se p

aren

ts fo

r co

mp

reh

ensi

ve

del

iver

y o

f ser

vice

s fo

r V

AW

C v

icti

ms-

surv

ivo

rs s

uch

as

do

cto

r, n

urs

e, p

sych

olo

gis

t, t

elep

ho

ne

cou

nse

lor,

h

um

an r

eso

urc

e d

evel

op

men

t as

sist

ant,

ad

voca

cy

wo

rker

on

a r

etai

ned

or

con

trac

tual

bas

is

Revi

ew ra

tio

of s

taff

to

wo

men

vic

tim

-su

rviv

or

case

s b

ein

g h

and

led

by

soci

al w

ork

er

Revi

ew ra

tio

of

ho

use

par

ent a

s to

the

nu

mb

er o

f wo

men

bei

ng

su

per

vise

d/c

ared

for

Revi

ew s

hift

sch

edu

le o

f h

ou

sep

aren

ts a

nd

oth

er

con

cern

ed s

taff

Revi

ew ra

tio

of o

ther

su

pp

ort

sta

ff n

eed

ed

and

hir

ed b

y ag

ency

fo

r d

eliv

ery

of s

ervi

ces

b. T

rain

ing

an

d

dev

elo

pm

ent

1. T

HE

AG

ENC

Y H

AS

A B

ASI

C T

RA

ININ

G &

C

AP

AB

ILIT

Y B

UIL

DIN

G P

RO

GR

AM

FO

R I

TS

PER

SON

NEL

& V

OLU

NTE

ERS

DU

LY S

UP

PO

RTE

D B

Y

THE

BO

AR

D:

*OR

IEN

TATI

ON

PR

OG

RA

M F

OR

NEW

STA

FF T

O

INC

LUD

E G

END

ER S

ENSI

TIV

ITY

TR

AIN

ING

AN

D

HA

ND

LIN

G E

MER

GEN

CY

SIT

UA

TIO

NS

*STA

FF D

EVEL

OP

MEN

T A

CTI

VIT

IES

ON

GO

ING

TR

AIN

ING

& D

EVEL

OP

MEN

T A

CIT

IVIT

IES

BA

SED

ON

PER

IOD

IC T

RA

ININ

G

NEE

DS

ASS

ESSM

ENT

(12

0 h

ou

rs)

*SY

STEM

OF

SHA

RIN

G K

NO

WLE

DG

E A

ND

SK

ILLS

AM

ON

G S

TAFF

DEV

ELO

PED

Re

view

cap

abili

ty

bu

ildin

g &

trai

nin

g p

lan

as

wel

l as

its

imp

lem

enta

tio

n w

ith

em

ph

asis

on

the

con

ten

t re

late

d to

ag

ency

’s

serv

ices

for V

AW

4140 4140

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

2

AG

ENC

Y S

UP

ERV

ISO

RS

& S

OC

IAL

WO

RK

ERS

HA

VE

UN

DER

GO

NE

TRA

ININ

G O

N T

HE

FOLL

OW

ING

*NA

TUR

E, E

XTE

NT

& A

NA

LYSI

S V

AW

(PO

WER

D

YN

AM

ICS,

GST

- 30

HO

UR

S)

*GEN

DER

-RES

PO

NSI

VE

AP

PR

OA

CH

ES T

O C

RIS

IS

INTE

RV

ENTI

ON

(CR

ISIS

TH

EOR

Y, C

RIS

IS

INTE

RV

ENTI

ON

MET

HO

DS,

NET

WO

RK

ING

, P

RIN

CIP

LES

OF

CO

MM

UN

ICA

TIO

N –

30

HO

UR

S)

*LEG

AL

& M

EDIC

AL

LITE

RA

CY

REL

ATE

D T

O

VA

W (L

AW

S O

N W

OM

EN &

CH

ILD

REN

, P

RO

CED

UR

ES, B

ASI

C M

EDIC

O-L

EGA

L IN

FOR

MA

TIO

N –

30

HO

UR

S)

*SEL

F-C

AR

E (S

TR

ESS

MA

NA

GEM

ENT

TE

CH

NIQ

UES

– (1

5 H

OU

RS)

*SH

ELTE

R M

AN

AG

EMEN

T ( 1

5 H

OU

RS

)

*PSY

CH

O-S

OC

IAL

ISSU

ES IN

VA

W C

ASE

S (

HIG

HLY

TR

AU

MA

TIZ

ED W

OM

EN &

CH

ILD

REN

, C

ON

DU

CT

OF

FAM

ILY

CO

NFE

REN

CIN

G,

HA

ND

LIN

G P

ERP

ETR

ATO

RS

– 3

0 H

OU

RS

)

*TR

AIN

ING

ON

CIS

D (

STA

GES

/TY

PES

AN

D H

OW

TO

AD

DR

ESS

TRA

UM

A –

24

HO

UR

S )

Revi

ew tr

ain

ing

pro

gra

m

for s

oci

al w

ork

ers

& th

eir

sup

ervi

sors

c. S

taff

Su

pp

ort

Se

rvic

es

Staf

f su

pp

ort

ser

vice

s ar

e av

aila

ble

in t

erm

s o

f re

gu

lar

sup

ervi

sio

n a

t le

ast

on

ce a

qu

arte

r,

ind

ivid

ual

or

gro

up

str

ess

deb

rief

ing

, an

nu

al r

est

&

recr

eati

on

an

d t

eam

bu

ildin

g a

ctiv

itie

s w

ith

th

e N

GO

wo

rker

s p

rovi

ded

wit

h a

dd

itio

nal

wel

lnes

s le

ave,

med

ical

an

d r

etir

emen

t b

enef

its.

Re

view

su

per

viso

ry

reco

rds

an

d o

ther

re

cord

s o

n a

gen

cy s

oci

al

and

recr

eati

on

al

acti

viti

es

4140 4140

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

d. P

erfo

rman

ce

Ap

pra

isal

P

ERFO

RM

AN

CE

AP

PR

AIS

AL

SYST

EM IN

PLA

CE

WIT

H

THE

USE

OF

WO

MEN

-CEN

TER

ED A

SSES

SMEN

T TO

OL

INC

OR

PO

RA

TIN

G A

TTIT

UD

ES, H

AB

ITS

& E

THIC

S O

F W

OR

K T

WIC

E A

YEA

R

Re

view

per

form

ance

ap

pra

isal

sys

tem

e. V

olu

nte

er

Serv

ices

P

olic

ies

on

vo

lun

teer

req

uir

emen

t, q

ual

ific

atio

ns,

re

spo

nsi

bili

ties

, ori

enta

tio

n, r

eco

gn

itio

n &

in

cen

tive

s ar

e d

evel

op

ed &

uti

lized

.

Re

view

vo

lun

teer

p

rog

ram

of t

he

agen

cy

II.

PR

OG

RA

M M

AN

AG

EMEN

T

1.

Pla

nn

ing

1.

W

ORK

PLA

N IS

CO

NSI

STEN

T W

ITH

TH

E A

GEN

CY’

S TH

RUST

S, P

ROG

RAM

S A

ND

SER

VIC

ES

Re

view

cen

ter

wo

rk p

lan

2.

Pl

ans

are

sup

po

rted

wit

h b

asel

ine

dat

a an

d

situ

atio

nal

an

alys

is o

f wom

en a

nd

ch

ildre

n;

Re

view

pla

ns

of t

he

cen

ter

and

dat

a u

tiliz

ed

3.

Pl

ans

are

form

ula

ted

in c

on

sult

atio

n w

ith

sta

ff,

wo

men

res

iden

ts a

nd

oth

er s

take

ho

lder

s.

Re

view

min

ute

s/re

cord

o

f co

nsu

ltat

ion

mee

tin

gs

4.

Pl

ans

clea

rly

ind

icat

ed s

ho

rt a

nd

lon

g te

rm g

oal

s,

acti

viti

es, r

eso

urc

es n

eed

ed, e

xpec

ted

o

utp

ut/

ou

tco

me,

an

d re

spo

nsi

ble

un

its

Re

view

pla

ns

in re

spec

t to

go

als

acti

viti

es,

ou

tco

mes

an

d

resp

on

sib

le u

nit

s

5.

Pe

rfo

rman

ce in

dic

ato

rs/m

easu

rem

ent i

s in

pla

ce.

Re

view

per

form

ance

re

po

rts

2.

Imp

lem

enta

tio

n

1. P

ROG

RAM

SER

VIC

E M

AN

UA

L FO

R V

AW

C

IND

ICA

TIN

G T

HE

OPE

RATI

ON

AL

PRO

CED

URE

S,

STRA

TEG

IES,

PO

LIC

IES,

GU

IDEL

INES

IN T

HE

IMPL

EMEN

TATI

ON

OF

EAC

H P

ROG

RAM

AN

D

SERV

ICE

IS/A

RE A

VA

ILA

BLE

AN

D O

PERA

TIO

NA

L.

Re

view

pro

gra

m m

anu

al

and

gu

idel

ines

2.

PR

OG

RAM

S, P

ROJE

CTS

AN

D A

CTI

VIT

IES

ARE

IM

PLEM

ENTE

D A

S PL

AN

NED

AN

D D

OC

UM

ENTE

D

Re

view

per

form

ance

re

po

rts

4342 4342

C

om

plia

nce

W

ork

Are

as

Stan

dar

ds

Var

iab

le a

nd

Op

erat

ion

al D

efin

itio

n

Y

N

N/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

3.

PR

ESEN

CE

OF

MA

NA

GEM

ENT

SUPP

ORT

AS

EVID

ENC

ED B

Y P

ROV

ISIO

N O

F N

ECES

SARY

RE

SOU

RCES

AN

D A

UTH

ORI

TY O

R PO

WER

TO

IM

PLEM

ENTO

RS.

Re

view

of p

erfo

rman

ce

rep

ort

s

3.

Mo

nit

ori

ng

1.

Res

ult

s o

f mo

nit

ori

ng

are

uti

lized

in m

anag

ing

p

lan

ned

act

ivit

ies

and

tak

ing

co

rrec

tive

act

ion

s

Re

view

mo

nit

ori

ng

re

po

rts

2.

A s

yste

m o

f co

llect

ing

, rec

ord

ing

an

d u

pd

atin

g

info

rmat

ion

, in

com

ing

sig

nifi

can

t asp

ects

of a

se

rvic

e/p

lan

est

ablis

hed

incl

ud

ing

pre

par

atio

n o

f p

erio

dic

rep

ort

s

Re

view

of p

erio

dic

re

po

rts

4.

Eval

uat

ion

1.

PER

IOD

IC A

SSES

SMEN

T IS

CO

ND

UC

TED

PLA

N V

S.

AC

CO

MPL

ISH

MEN

T x

Revi

ew a

cco

mp

lish

men

t re

po

rts

2

. Res

ult

of p

rog

ram

eva

luat

ion

is u

tiliz

ed a

s a

bas

is

for

pro

gra

m p

lan

nin

g a

nd

en

rich

men

t, a

mo

ng

o

ther

s.

3. R

EFER

RA

LSY

STEM

IN P

LAC

E W

ITH

TH

E LG

Us

- A

WA

RE

OF

CEN

TER

’S O

PER

AT

ION

S

Re

view

pro

gra

m

eval

uat

ion

rep

ort

s an

d

uti

lizat

ion

Revi

ew re

ferr

al s

yste

m

and

refe

rral

s re

ceiv

ed

4342 4342

C

om

plia

nce

W

ork

Are

as

Stan

dar

ds

Var

iab

le a

nd

Op

erat

ion

al D

efin

itio

n

Y

N

N/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

III.

CA

SE M

AN

AG

EMEN

T

A.

Cas

e M

anag

emen

t P

roce

ss

1.

INTA

KE

PR

OC

EDU

RES

WR

ITT

EN &

IM

PLE

MEN

TED

SU

CH

AS:

*IN

TAK

E IN

TER

VIE

W U

ND

ERT

AK

EN W

ITH

IN 3

0

MIN

UT

ES U

PO

N A

RR

IVA

L, S

HO

ULD

NO

T B

E B

EYO

ND

AN

HO

UR

*PR

ESEN

CE

OF

AN

INTE

RP

RET

ER IF

WO

MA

N

CA

NN

OT

AR

TIC

ULA

TE H

ERS

ELF

DU

E TO

IL

LITE

RA

CY

OR

LA

NG

UA

GE

BA

RR

IER

*LEV

ELIN

G O

F EX

PEC

TATI

ON

S B

ETW

EEN

A

GEN

CY

AN

D V

ICTI

M-S

UR

VIV

OR

/RES

IDEN

TS

*TH

OR

OU

GH

& A

DEQ

UA

TE O

RIE

NTA

TIO

N

REG

AR

DIN

G S

ERV

ICES

OF

THE

CEN

TER

/UN

IT

*PR

OP

ER E

ND

OR

SEM

ENT

& R

EFER

RA

L O

F V

ICT

IMS-

SUR

VIV

OR

S T

O O

TH

ER A

GEN

CIE

S IF

TH

E A

GEN

CY

CA

NN

OT

AD

DR

ESS

THEI

R N

EED

S

2.

PRO

BLEM

IDEN

TIFI

ED IN

CO

NSU

LTA

TIO

N W

ITH

T

HE

WO

MA

N V

ICT

IM-S

UR

VIV

OR

IND

ICA

TIN

G

WH

ETH

ER T

HE

PRO

BLE

M W

OU

LD B

E A

CH

AN

GE

IN

HER

BEH

AV

IOR

OR

A C

HA

NG

E IN

HER

EN

VIR

ON

MEN

T/ S

ITU

ATI

ON

;

Revi

ew o

f Man

ual

of

Op

erat

ion

, pro

gra

m

man

ual

, gu

idel

ines

an

d

case

reco

rds

Inte

rvie

w a

few

sta

ff

Revi

ew c

ase

reco

rds

3.

D

IAG

NO

SIS/

ASS

ESSM

ENT

IND

ICA

TED

SI

GN

IFIC

AN

T EV

ENTS

IN W

OM

AN

VIC

TIM

-SU

RV

IVO

R’S

LIF

E, H

ER F

EELI

NG

S, B

EHA

VIO

R,

RELA

TIO

NSH

IP A

ND

SU

PPO

RT S

YST

EM A

S W

ELL

AS

HER

PO

TEN

TIA

L FO

R C

HA

NG

E (A

WA

REN

ESS,

W

ILLI

NG

NES

S, A

BILI

TY);

Re

view

cas

e re

cord

s

4544 4544

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

A

SSES

SMEN

T IN

CLU

DES

TH

E FO

LLO

WIN

G:

*PSY

CH

O-S

OC

IAL

AN

D E

MO

TIO

NA

L C

ON

DIT

ION

*SA

FETY

& S

ECU

RIT

Y IN

CLU

DIN

G T

HE

LETH

ALI

TY O

F H

ER S

ITU

ATI

ON

& T

HE

NEE

D F

OR

TE

MP

OR

AR

Y S

HEL

TER

*BIO

LOG

ICA

L &

MED

ICA

L IN

CLU

DIN

G

REP

RO

DU

CTI

VE

HEA

LTH

CO

NC

ERN

S

*NEE

D F

OR

LEG

AL

ASS

ISTA

NC

E &

RO

TEC

TIO

N

*ST

REN

GT

HS

& W

EAK

NES

SES

*SU

PP

OR

T SY

STEM

(IN

TER

NA

L &

EX

TER

NA

L)

*DEP

END

ENT

S

*SIG

NIF

ICA

NT

EVEN

TS T

HA

T LE

AD

TO

HER

C

UR

REN

T SI

TUA

TIO

N &

HER

CO

PIN

G

STR

ATE

GIE

S

4.

GO

AL

AN

D C

ON

TRA

CT

SETT

ING

& P

LAN

NIN

G

DIS

CU

SSED

AN

D R

ECO

RD

ED S

HO

WIN

G V

ICT

IM-

SUR

VIV

OR

’S P

AR

TIC

IPA

TIO

N IN

A L

AN

GU

AG

E U

ND

ERST

OO

D B

Y H

ER IN

AN

AG

REE

MEN

T O

R

CO

MM

ITM

ENT

IN W

RIT

ING

AS

WEL

L A

S R

ECO

MM

END

ED IN

TER

VEN

TIO

NS

Revi

ew c

ase

reco

rds

5.

TRE

ATM

ENT

PLA

N F

ORM

ULA

TED

IN C

ON

SULT

ATI

ON

W

ITH

TH

E W

OM

AN

VIC

TIM

-SU

RV

IVO

R A

ND

IS

CO

NSI

STEN

T W

ITH

DIA

GN

OSI

S/ A

SSES

SMEN

T. I

T IN

CLU

DED

BA

SIC

INFO

RMA

TIO

N S

UC

H A

S G

OA

L/O

BJEC

TIV

ES, A

CTI

VIT

IES

OR

VA

RIO

US

HEL

PIN

G S

TRA

TEG

IES/

INTE

RVEN

TIO

NS

AN

D T

IME

FRA

ME;

*FA

MIL

Y IN

TEG

RA

TIO

N P

UR

SUED

IF F

OU

ND

TO

B

E B

EST

INTE

RV

ENTI

ON

TO

AC

HIE

VE

TR

EAT

MEN

T P

LAN

S

x

Re

view

cas

e re

cord

s

4544 4544

C

om

plia

nce

W

ork

Are

as

Stan

dar

ds

Var

iab

le a

nd

Op

erat

ion

al D

efin

itio

n

Y

N

N/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

*P

RO

VIS

ION

OF

INTE

RV

ENTI

ON

S, A

PP

RO

AC

HES

&

STR

ATE

GIE

S FO

R E

FFEC

TIV

E R

EIN

TEG

RA

TIO

N

& P

REV

ENTI

ON

OF

AB

USE

AM

ON

G W

OM

EN

SUR

VIV

OR

S FO

R A

FTER

CA

RE

SER

VIC

ES S

UC

H

AS:

-E

DU

CA

TIO

NA

L A

SSIS

TAN

CE,

FA

MIL

Y

CO

UN

SELI

NG

, SEL

F-EN

HA

NC

EMEN

T

SER

VIC

ES, S

OC

IAL

& V

OC

ATI

ON

AL/

P

RA

CTI

CA

L SK

ILLS

DEV

T, P

SYC

HO

-LO

GIC

AL

SER

VIC

ES &

REF

ERR

AL;

AN

D

-DEV

ELO

PIN

G S

UP

PO

RT

SYST

EMS

THR

OU

GH

NET

WO

RK

ING

& S

OC

IAL

MO

BIL

IZA

TIO

N

A

CTI

VIT

IES

CO

ND

UC

TED

IN A

CC

ORD

AN

CE

WIT

H

TREA

TMEN

T PL

AN

; (IN

TERV

ENTI

ON

PLA

N)

6.

PRO

GRE

SS/S

TATU

S O

F A

CTI

VIT

IES

OR

HEL

PIN

G

STRA

TEG

IES/

INTE

RVEN

TIO

NS

ARE

MO

NIT

ORE

D

AN

D E

VA

LUA

TED

;

Re

view

cas

e re

cord

s

PR

OC

ESS

OF

INTE

RAC

TIO

N W

ITH

WO

MA

N

VIC

TIM

-SU

RV

IVO

R A

RE D

OC

UM

ENTE

D I.

E.

EVEN

TS, H

ER F

EELI

NG

S/RE

AC

TIO

N, S

IGN

IFIC

AN

T C

ON

VER

SATI

ON

, WO

RKER

S IM

PRES

SIO

N/

CO

NC

LUSI

ON

S A

ND

REC

OM

MEN

DA

TIO

N, A

MO

NG

O

THER

S.

7.

SOC

IAL

WO

RK

MET

HO

DS

& IN

TER

VEN

TIO

NS

AR

E A

PPLI

ED IN

TH

E C

ASE

MA

NA

GEM

ENT

OF

VA

WC

C

ASE

S

*CA

SEW

OR

K –

SW

’S C

ASE

LOA

D; 2

5 N

ON

-IN

TEN

SIV

E C

ASE

S A

T A

TIM

E W

ITH

A M

AX

IMU

M

OF

30 C

ASE

S O

F IN

TEN

SIV

E A

ND

NO

N

INTE

NSI

VE

CA

SES

*IN

DIV

IDU

AL

CO

UN

SELI

NG

; ON

CE

A W

EEK

FO

R

CR

ITIC

AL

CA

SES

Re

view

cas

e re

cord

s

4746 4746

C

om

plia

nce

W

ork

Are

as

Stan

dar

ds

Var

iab

le a

nd

Op

erat

ion

al D

efin

itio

n

Y

N

N/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

*G

RO

UP

CO

UN

SELI

NG

; CO

ND

UC

TED

AFT

ER A

M

INIM

UM

OF

4 IN

DIV

IDU

AL

CO

UN

SELI

NG

SE

SSIO

NS

*GR

OU

P W

OR

K; 3

GR

OU

PS A

T A

TIM

E

FAM

ILY

CA

SEW

OR

K: 5

FA

MIL

IES

AT

A T

IME;

FA

MIL

Y C

ON

FER

ENC

ES C

ON

DU

CTE

D A

S N

EED

ED

*C

ASE

CO

NFE

REN

CES

– M

ON

THLY

FO

R

CO

LLEC

TIV

E C

ASE

MA

NA

GEM

ENT

&

LEA

RN

ING

B.

Cas

e D

ocu

men

tati

on

1.

C

ASE

REC

OR

DIN

GS

SHO

W T

HE

ELEM

ENTS

OF

THE

HEL

PIN

G P

RO

CES

S

*AC

TIV

E P

AR

TIC

IPA

TIO

N &

SEL

F-D

ETER

MIN

ATI

ON

OF

VIC

TIM

S-SU

RV

IVO

RS

IN

DEV

ELO

PM

ENT

OF

TREA

TMEN

T P

LAN

S &

D

ECIS

ION

-MA

KIN

G O

N H

ER S

HO

RT

& L

ON

G

TER

M P

LAN

S

*MU

LTI-

DIS

CIP

LIN

AR

Y/M

ULT

I-SE

CTO

RA

L IN

VO

LVEM

ENT

IN T

HE

PH

ASE

S O

F TH

E H

ELP

ING

PR

OC

ESS

*IM

PLE

MEN

TA

TIO

N O

F IN

TER

VEN

TIO

N

BA

SED

ON

AG

REE

D P

LAN

WIT

H A

SSIS

TA

NC

E O

F SW

& P

AR

TIC

IPA

TIO

N O

F V

ICTI

M-

SUR

VIV

OR

*MO

NIT

OR

ING

& E

VA

LUA

TIO

N O

F IN

TER

VEN

TIO

NS

DO

NE

QU

AR

TER

LY

x

Re

view

cas

e re

cord

s

Nee

ds fu

rthe

r en

hanc

emen

t.

4746 4746

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

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/A

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cum

ents

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iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

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ind

ing

s/R

emar

k

*C

LOSU

RE/

TER

MIN

ATI

ON

PLA

N W

ITH

P

AR

TIC

IPA

TIO

N O

F V

ICTI

M-S

UR

VIV

OR

& H

ER

FAM

ILY

ON

TH

E R

EIN

TEG

RA

TIO

N P

LAN

&

AFT

ER C

AR

E SE

RV

ICES

*FO

LLO

W-U

P &

AFT

ER C

AR

E SE

RV

ICES

SY

STEM

OF

MO

NIT

OR

ING

DEV

ELO

PED

2.

CA

SE R

ECO

RD

S A

RE

AC

CES

SIB

LE T

O S

ERV

ICE

PR

OV

IDER

S B

UT

MA

INTA

ININ

G

CO

NFI

DEN

TIA

LITY

& P

RIV

AC

Y W

HIC

H

CO

NT

AIN

TH

E FO

LLO

WIN

G

*IN

TAK

E SH

EET

PR

OP

ERLY

AC

CO

MP

LISH

ED

IND

ICA

TIN

G D

EMO

GR

AP

HIC

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den

tify

ing

in

form

atio

n),

HIS

TOR

Y O

F A

BU

SE, E

FFEC

TS

OF

AB

USE

, VIC

TIM

-SU

RV

IVO

R’S

BEH

AV

IOU

R

& P

HY

SIC

AL

CO

ND

ITIO

N, N

EED

S &

C

ON

CER

NS

& A

CT

ION

S T

AK

EN O

N

REF

ERR

ALS

*IN

DIV

IDU

AL

CA

SE R

ECO

RD

S TO

CO

NT

AIN

A

DM

ISSI

ON

SLI

P, I

NT

AK

E SH

EET

, SO

CIA

L C

ASE

STU

DY

REP

OR

T C

OM

PLE

TED

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AY

S A

FTER

INIT

IAL

INTE

RV

IEW

& U

PD

ATE

D E

VER

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6 M

ON

TH

S; T

REA

TMEN

T P

LAN

, MED

ICA

L,

DEN

TAL,

PSY

CH

OLO

GIC

AL,

SC

HO

OL

REC

OR

DS,

PR

OG

RES

S N

OT

ES A

ND

R

ECO

RD

ING

S

* P

SYC

HO

LOG

ICA

L, P

RO

GR

ESS

NO

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ESSM

ENT

& E

VA

LUA

TIV

E ST

AT

EMEN

T

*SU

MM

AR

Y R

ECO

RD

ING

S, T

RA

NSF

ER

SUM

MA

RY

OR

CLO

SIN

G S

UM

MA

RY

Re

view

cas

e re

cord

s

Revi

ew In

div

idu

al C

ase

Fold

er a

nd

ch

eck

the

follo

win

g:

- ad

mis

sio

n s

lip

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erra

l fo

r ad

mis

sio

n

- in

take

sh

eet

- bir

th/b

apti

smal

ce

rtifi

cate

- p

sych

olo

gic

al

reco

rd

- den

tal r

eco

rd

- sch

oo

l rec

ord

-c

ou

rt re

cord

- s

oci

al c

ase

stu

dy

rep

ort

- a

sses

smen

t/

eval

uat

ive

stat

emen

ts

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atm

ent p

lan

ev

alu

ated

eve

ry 6

m

on

ths

- pro

gre

ss n

ote

s/

Rec

ord

ing

s - t

ran

sfer

/clo

sin

g

sum

mar

y - a

ll co

mm

un

icat

ion

s re

leva

nt t

o th

e ca

se

- in

ven

tory

of

bel

on

gin

gs

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oto

of w

om

an a

nd

ch

ildre

n

4948 4948

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

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ind

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s/R

emar

k

IV.

HEL

PIN

G S

TRA

TEG

IES/

INT

ERV

ENT

ION

S

A.

Res

iden

tial

Car

e

1.

SOC

IAL

SERV

ICES

– A

PPRO

PRIA

TE S

OC

IAL

WO

RK

MET

HO

DS

ARE

UTI

LIZ

ED A

ND

REL

ATE

D

AC

TIV

ITIE

S A

RE C

ON

DU

CTE

D T

O F

AC

ILIT

ATE

TH

E H

EALI

NG

, REC

OV

ERY

AN

D S

OC

IAL

REIN

TEG

RATI

ON

OF

WO

MEN

-VIC

TIM

-SU

RVIV

OR

PSY

CH

OSO

CIA

L C

AR

E U

SIN

G W

OM

EN &

C

HIL

D-C

ENTE

RED

CO

UN

SELI

NG

TO

INC

LUD

E:

*ALL

ISSU

ES &

CO

NC

ERN

S D

ISC

USS

ED IN

C

OU

NSE

LIN

G S

ESSI

ON

IS F

RO

M T

HE

VIC

TIM

-SU

RV

IVO

R

*AIM

OF

CO

UN

SELI

NG

IS T

O H

ELP

HER

ID

ENTI

FY M

OST

PR

ESSI

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PR

OB

LEM

, P

RO

VID

E IM

MED

IATE

REL

IEF

& S

UP

PO

RT

&

RES

TOR

E A

BIL

ITY

TO

CO

PE

CO

NST

RU

CTI

VEL

Y

WIT

H T

HE

SIT

UA

TIO

N

*ALL

AC

TIO

N D

ON

E W

ITH

TH

E FU

LL &

IN

FOR

MED

CO

NSE

NT

OF

THE

WO

MEN

*WO

MEN

VIC

TIM

-SU

RV

IVO

RS

AR

E IN

FOR

MED

O

F P

RO

CED

UR

ES &

TH

EIR

RIG

HT

TO R

EFU

SE

ASS

ISTA

NC

E A

S W

ELL

AS

CO

NFI

DEN

TIA

LIT

Y

ISSU

ES

* P

RO

HIB

ITIO

N O

F C

OR

PO

RA

L P

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ISH

MEN

T A

ND

DEP

RIV

ATI

ON

OF

RIG

HTS

-BA

SWED

N

EED

S IN

DIS

CIP

LIN

ING

WO

MEN

VIC

TIM

-SU

RV

IVO

RS

AR

E W

RIT

TEN

AN

D A

PP

LIED

Re

view

of c

ase

reco

rds

4948 4948

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

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N

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/A

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cum

ents

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iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

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ind

ing

s/R

emar

k

2.

H

OM

ELIF

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SIC

NEE

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OF

EAC

H R

ESID

ENT

SUC

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AS

FOO

D, C

LOTH

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, AN

D S

HEL

TER

WIT

H A

WEL

L BA

LAN

CED

AN

D O

RGA

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ED A

CTI

VIT

IES

APP

ROX

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TIN

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AM

ILY

EXPE

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APP

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TO

MEE

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PHYS

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L,

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TIO

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L A

ND

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CC

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DEQ

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SAFE

, NU

TRIT

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FO

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FIED

FO

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*NU

TR

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DU

CA

TIO

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F W

OM

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SUR

VIV

OR

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OO

D P

REP

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, FEE

DIN

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OF

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PW

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*PR

OV

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F D

ECEN

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LEA

N, C

ULT

UR

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DEQ

UA

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:1) &

AP

PR

OP

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SI

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CLO

THIN

G &

PER

SON

AL

ITEM

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EED

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FOR

PH

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L P

RO

TEC

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N, G

OO

D

GR

OO

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PER

SON

AL

HEA

LTH

x

Re

view

reco

rds

to

incl

ud

e d

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men

u,

allo

cati

on

of c

loth

ing

, to

iletr

ies

and

oth

er

per

son

al c

are

item

s

3.

H

EALT

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APP

ROPR

IATE

MED

ICA

L,

PSYC

HO

LOG

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L/PS

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ND

OTH

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TO

RES

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AL

AN

D M

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IZA

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N, L

AB

OR

ATO

RY

EX

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FO

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REG

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NA

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ND

CH

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CA

RE

& B

REA

STFE

EDIN

G, A

MO

NG

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Re

view

m

edic

al/p

sych

olo

gic

al/

psy

chia

tric

reco

rds

and

o

n-s

ite

insp

ecti

on

5150 5150

Co

mp

lian

ce

Wo

rk A

reas

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and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

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/A

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cum

ents

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iew

ed/

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rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

4.

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ILLS

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ININ

G/

VO

CA

TIO

NA

L C

OU

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LIN

G –

TH

ERE

ARE

AC

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ITIE

S C

ON

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CTE

D T

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UID

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ENTS

TO

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F V

OC

ATI

ON

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CO

ME

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ERA

TIN

G P

RO

JEC

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B

PLA

CEM

ENT

& T

RA

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NN

ED &

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PLE

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TED

WIT

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HE

PA

RTI

CIP

ATI

ON

OF

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VIC

TIM

-SU

RV

IVO

R

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AR

PO

LIC

IES

SET

& IM

PLE

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TED

R

ELA

TIV

E TO

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T SH

AR

ING

, IN

CO

ME

GEN

ERA

TIO

N, E

AR

NIN

GS

& S

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nce

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mp

lem

ente

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ith

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pro

pri

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s

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ING

, PR

OP

ER M

ATC

HIN

G &

JO

B

OR

IEN

TA

TIO

N G

IVEN

TO

SU

RV

IVO

RS

REC

OM

MEN

DED

FO

R J

OB

PLA

CEM

ENT

Revi

ew re

cord

s an

d o

n-

site

insp

ecti

on

5.

ED

UC

ATI

ON

AL

ASS

ISTA

NC

E –

WO

MEN

SU

RV

IVO

RS

ARE

AC

CES

SED

AN

D O

R PR

OV

IDED

ED

UC

ATI

ON

AL

OPP

ORT

UN

ITIE

S/A

CTI

VIT

IES

THA

T W

OU

LD D

EVEL

OP

THEI

R SP

ECIA

L IN

TERE

STS

*PR

OV

ISIO

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CA

TIO

N

AC

CO

RD

ING

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RES

T, N

EED

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ELP

ING

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OA

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ess

to fo

rmal

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uca

tio

n is

faci

litat

ed, i

f ap

pro

pri

ate

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ND

UC

T O

F EM

PO

WER

MEN

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TUR

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N R

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ON

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LEN

CE,

B

ALA

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ING

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LTIP

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OLE

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EN

X

Revi

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cord

s

5150 5150

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om

plia

nce

W

ork

Are

as

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dar

ds

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iab

le a

nd

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erat

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al D

efin

itio

n

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Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

6.

RE

CRE

ATI

ON

AL

AN

D O

THER

SO

CIO

-CU

LTU

RAL

AC

TIV

ITIE

S –

OPP

ORT

UN

ITIE

S PR

OV

IDED

FO

R PL

AY

, AM

USE

MEN

T O

R RE

LAX

ATI

ON

.

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OV

ISIO

N O

F W

OM

EN-C

ENT

ERED

A

CTI

VIT

IES,

EQ

UIP

MEN

T &

TO

YS

TO

SUR

VIV

OR

S A

CC

OR

DIN

G T

O A

GE

LEV

EL,

ETH

NIC

ITY

/CU

LTU

RE,

PH

YSI

CA

L &

MEN

TAL

CA

PA

BIL

ITY

*CO

ND

UC

T O

F SP

ECIA

L A

CTI

VIT

IES

CO

MM

EMO

RA

TIN

G W

OM

EN’S

DA

Y, 1

8 D

AY

C

AM

PA

IGN

AG

AIN

ST V

AW

AN

D O

THER

SP

ECIA

L EV

ENTS

Re

view

reco

rds

B.

Prot

ecti

on a

nd

Sa

fety

7.

SPIR

ITU

AL

ENH

AN

CEM

ENT

& V

ALU

ES

EDU

CA

TIO

N –

TH

ERE

ARE

OPP

ORT

UN

ITIE

S FO

R SP

IRIT

UA

L G

ROW

TH C

ON

SID

ERIN

G T

HEI

R O

WN

FA

ITH

AN

D C

ON

VIC

TIO

NS.

*SU

RV

IVO

RS

HEL

PED

TO

IDEN

TIFY

PO

SITI

VE

VA

LUES

, CLA

RIF

T P

ERSO

NA

L V

ISIO

N &

LIF

E G

OA

LS

*AC

CES

S TO

WO

RSH

IP S

ERV

ICES

CH

OSE

N B

Y

SUR

VIV

OR

S

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IRIT

UA

L A

CTI

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IES

AR

E P

LAN

NED

WIT

H

TH

E SU

RV

IVO

RS

*PR

OV

ISIO

N O

F M

ECH

AN

ISM

S FO

R

PR

OTE

CTI

ON

FR

OM

MEN

TAL,

EM

OTI

ON

AL,

P

HY

SIC

AL,

SEX

UA

L &

OT

HER

FO

RM

S O

F EX

PLO

ITA

TIO

N

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ISTR

ATI

ON

OF

BIR

TH O

F A

LL V

ICTI

MS-

SUR

VIV

OR

S A

GED

17

AN

D B

ELO

W

MO

NIT

OR

ED &

FA

CIL

ITA

TED

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RV

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RS

AR

E TR

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ED O

N P

RO

TEC

TIV

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SEL

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TC

.

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view

reco

rds

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ew o

f rec

ord

s

5352 5352

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om

plia

nce

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ork

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as

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dar

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erat

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al D

efin

itio

n

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Do

cum

ents

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iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

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k

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al/P

ara-

Leg

al

Ass

ista

nce

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RV

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RS

AR

E TR

AIN

ED O

N

OC

CU

PA

TIO

NA

L H

EALT

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AZ

AR

DS

& S

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TY

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ND

AR

DS

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H A

S P

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E G

AD

GET

S

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RV

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R R

EFER

RED

TO

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AL/

PA

RA

LEG

AL

SER

VIC

ES IF

TH

ESE

AR

E N

OT

PR

OV

IDED

BY

TH

E A

GEN

CY

WIT

H A

PP

RO

PR

IATE

GU

IDA

NC

E &

PR

EPA

RA

TIO

N F

OR

CO

UR

T H

EAR

ING

S, E

TC

.

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TIO

NS

PR

OV

IDED

TO

SU

RV

IVO

R B

EFO

RE

TAK

ING

AN

Y L

EGA

L A

CTI

ON

Revi

ew o

f rec

ord

s

e. A

dvo

cacy

P

rog

ram

D

esig

ned

, P

lan

ned

, Im

ple

men

ted

an

d E

valu

ated

*

CO

ND

UC

T O

F A

DV

OC

AC

Y &

NET

WO

RK

ING

FU

NC

TIO

NS

TO IM

PR

OV

E R

ESP

ON

SE T

O V

AW

C

*

CO

ND

UC

T O

F IN

FOR

MA

TIO

N C

AM

PA

IGN

ON

V

AW

AT

LEA

ST O

NC

E A

YEA

R

*

Pro

du

ces

read

er-f

rien

dly

VA

W in

form

atio

n

edu

cati

on

mat

eria

ls in

var

iou

s lo

cal d

iale

cts

* D

evel

op

a s

oci

al m

arke

tin

g p

lan

for

reso

urc

e g

ener

atio

n o

f th

e ce

nte

r

Re

view

IEC

/ad

voca

cy

mat

eria

ls a

nd

so

cial

m

arke

tin

g p

lan

F. A

fter

– C

are

Serv

ices

A

FTER

–C

AR

E SE

RV

ICES

IN P

LAC

E U

PO

N D

ISC

HA

RG

E O

F W

OM

AN

AN

D C

HIL

D, I

F A

PP

LIC

AB

LE IN

C

OO

RD

INA

TIO

N W

ITH

LG

U O

R N

GO

IN T

HE

CO

MM

UN

ITY

X

Revi

ew o

f aft

er c

are

serv

ices

pla

n a

s ar

rive

d

at w

ith

wo

man

-su

rviv

or.

soci

al w

ork

er a

nd

LG

U/N

GO

5352 5352

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

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init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

V.

PH

YSI

CA

L ST

RU

CTU

RES

AN

D S

AFE

TY

A.

Ph

ysic

al

faci

litie

s an

d

equ

ipm

ent

EXIS

TEN

CE

OF

THE

FOLL

OW

ING

WH

ERE

LAY

-OU

TS,

DES

IGN

AN

D F

UR

NIT

UR

E A

RE

GEN

DER

AN

D C

HIL

D-

FRIE

ND

LY:

1.

BA

SIC

UTI

LITI

ES S

UC

H A

S TE

LEP

HO

NE

OR

AN

Y

MEA

NS

OF

CO

MM

UN

ICA

TIO

N, A

DEQ

UA

TE

SUP

PLY

OR

ELE

CTR

ICIT

Y F

OR

TH

E D

AIL

Y N

EED

S O

F TH

E W

OM

EN, C

HIL

DR

EN A

ND

ST

AFF

.

X

Ch

eck

ph

ysic

al fa

cilit

ies

and

eq

uip

men

t

On

– s

ite

insp

ecti

on

2

. ST

OR

AG

E A

REA

/RO

OM

– S

TOC

KR

OO

M W

HER

E FO

OD

, SU

PP

LIES

AN

D M

AT

ERIA

LS A

RE

SAFE

LY

KEP

T A

ND

PR

OP

ERLY

AC

CO

UN

TED

FO

R.

O

n-s

ite

insp

ecti

on

3

. Co

nfe

ren

ce r

oo

m fo

r st

aff m

eeti

ng

, sem

inar

s,

con

fere

nce

an

d o

ther

so

cial

fun

ctio

ns

wit

h

adeq

uat

e fu

rnit

ure

an

d fi

xtu

res.

O

n-s

ite

insp

ecti

on

4

. OFF

ICE

SPA

CE

THA

T IS

AM

PLE

AN

D

AP

PR

OP

RIA

TELY

FU

RN

ISH

ED A

ND

USE

D

EXC

LUSI

VEL

Y B

Y T

HE

STA

FF/E

MP

LOY

EES

(E.G

. EX

ECU

TIV

E D

IREC

TOR

/HEA

D, S

OC

IAL

WO

RK

ER/S

, CLE

RK

, ETC

.) O

F TH

E C

ENT

ER.

O

n-s

ite

insp

ecti

on

5

. R

ECR

EATI

ON

AL

FAC

ILIT

IES

AN

D S

UP

PLI

ES,

AD

EQU

ATE

SP

AC

E FO

R IN

DO

OR

AC

TIV

ITIE

S;

OP

EN S

PA

CE

FOR

PLA

YG

RO

UN

D A

ND

OTH

ER

OU

TDO

OR

AC

TIV

ITIE

S FO

R R

EFLE

CTI

ON

O

n-s

ite

insp

ecti

on

6

. LA

UN

DR

Y A

REA

– A

DEQ

UA

TE S

PA

CE

AN

D IS

LO

CA

TED

IN A

REA

WH

ERE

IT C

AN

NO

T O

BST

RU

CT

IN

THE

DA

Y-T

O-D

AY

AC

TIV

ITIE

S O

F TH

E ST

AFF

AN

D

RES

IDEN

TS.

O

n-s

ite

insp

ecti

on

7

. CO

TTA

GE

RO

OM

S –

THA

T A

PP

RO

XIM

ATE

A

FAM

ILY

LIF

E A

ND

CO

ND

UC

IVE

TO C

LIEN

T’S

BIO

-P

SYC

HO

SOC

IAL

HEA

LIN

G &

REC

OV

ERY

.

O

n-s

ite

insp

ecti

on

7

.1

A C

OTT

AG

E M

EASU

RIN

G A

BO

UT

10

0 S

QM

. SH

ALL

HA

VE

CA

PA

CIT

Y O

F EI

GH

T (8

) IN

DIV

IDU

ALS

INC

LUD

ING

HO

USE

PA

REN

TS.

O

n-s

ite

insp

ecti

on

5554 5554

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

k

8

. D

ININ

G R

OO

M W

ITH

CH

AIR

S A

ND

TA

BLE

S A

RR

AN

GED

BA

SED

IN T

HE

AG

E O

F TH

E R

ESID

ENTS

FO

R B

ETTE

R IN

TER

AC

TIO

N

BET

WEE

N A

ND

AM

ON

G W

OM

EN A

ND

TH

EIR

C

HIL

DR

EN, M

AX

IMU

M O

F T

EN R

ESID

ENT

S P

ER

TAB

LE

O

n-s

ite

insp

ecti

on

9

. K

ITC

HEN

EQ

UIP

PED

WIT

H B

ASI

C K

ITC

HEN

FU

RN

ISH

ING

, TO

OLS

AN

D U

TEN

SILS

On

-sit

e in

spec

tio

n

1

0.

BED

RO

OM

S

IN

DIV

IDU

AL

BED

PLA

CED

AT

LEA

ST ½

TO

ON

E M

ETER

AP

AR

T A

ND

A

STO

RA

GE/

CA

BIN

ET F

OR

CLO

THIN

G

AN

D O

THER

PER

SON

AL

BEL

ON

GIN

GS

FOR

EA

CH

CLI

ENT

Se

par

ate

- bed

roo

m t

o a

cco

mm

od

ate

wo

men

an

d t

hei

r ch

ildre

n w

ith

sp

ecia

l n

eed

s o

r co

nd

itio

n t

hat

req

uir

es a

se

par

ate

qu

arte

r

A

RO

OM

MEA

SUR

ING

AB

OU

T 4

M X

6M

(2

4 S

QM

.) S

HA

LL H

AV

E 5

TO

6 B

EDS

FOR

WO

MEN

AN

D T

HEI

R C

HIL

DR

EN.

IN

CA

SE O

F A

DO

RM

ITO

RY

TY

PE

STR

UC

TUR

E, S

LEEP

ING

CU

BIC

LES

SHA

LL A

CC

OM

MO

DA

TE A

T LE

AST

15

W

OM

EN A

ND

TH

EIR

CH

ILD

REN

EA

CH

WO

MA

N H

AS

HER

OW

N B

ED W

ITH

C

LEA

N M

ATT

RESS

/BED

DIN

GS

Ea

ch b

edro

om

has

a w

ind

ow

Be

dro

om

no

t to

be

loca

ted

in a

b

asem

ent

un

less

dec

lare

d fi

re-s

afe

O

n-s

ite

insp

ecti

on

5554 5554

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

ks

11

. Li

vin

g ro

om

/rec

eivi

ng

roo

m w

hic

h is

su

itab

le fo

r re

laxa

tio

n o

r lei

sure

of r

esid

ents

an

d v

isit

ors

.

O

n-s

ite

insp

ecti

on

12

. BA

THRO

OM

/TO

ILET

O

NE

FUN

CTI

ON

AL

BATH

ROO

M F

OR

EVER

Y

TEN

(10)

FEM

ALE

RES

IDEN

TS

O

NE

FUN

CTI

ON

AL

TOIL

ET F

OR

EVER

Y TE

N

(10)

WO

MEN

RES

IDEN

TS

O

NE

BATH

ROO

M/T

OIL

ET F

OR

FEM

ALE

ST

AFF

O

NE

FUN

CTI

ON

AL

BA

THRO

OM

/TO

ILET

FO

R M

ALE

STA

FF

O

n-s

ite

insp

ecti

on

13

. St

ud

y ar

ea fo

r res

iden

ts e

nro

lled

eit

her

in fo

rmal

o

r no

n-f

orm

al s

cho

ol

O

n-s

ite

insp

ecti

on

14

.INFI

RMA

RY/C

LIN

IC F

OR

WO

MEN

AN

D C

HIL

DRE

N

NEE

DIN

G M

EDIC

AL

ATT

ENTI

ON

AN

D F

OR

USE

D

URI

NG

MED

ICA

L C

ON

SULT

ATI

ON

Is

ola

tio

n ro

om

for w

om

en a

nd

thei

r ch

ildre

n w

ith

co

mm

un

icab

le d

isea

ses

O

n-s

ite

insp

ecti

on

15

. IN

TERV

IEW

/CO

UN

SELI

NG

RO

OM

EQ

UIP

PED

WIT

H

PARA

PHER

NA

LIA

TH

AT

WO

ULD

ALL

OW

IN

TERA

CTI

ON

BET

WEE

N T

HE

WO

MEN

AN

D

SOC

IAL

WO

RKER

, SU

CH

AS

ART

MA

TERI

ALS

, TH

ROW

PIL

LOW

S, D

OLL

S, T

OY

S, A

ND

OTH

ER

DEP

END

ING

ON

TH

E A

GE

AN

D P

URP

OSE

OF

THE

INTE

RVIE

W/C

OU

NSE

LIN

G S

ESSI

ON

FO

R T

HE

PSY

CH

OSO

CIA

L

REC

OV

ERY

OF

WO

MEN

& C

HIL

DR

EN.

O

n-s

ite

insp

ecti

on

an

d

chec

k o

n m

ater

ials

av

aila

ble

5756 5756

Co

mp

lian

ce

Wo

rk A

reas

St

and

ard

s V

aria

ble

an

d O

per

atio

nal

Def

init

ion

Y

N

N

/A

Do

cum

ents

Rev

iew

ed/

Sou

rce

of I

nfo

rmat

ion

Sp

ecif

ic F

ind

ing

s/R

emar

ks

16

. Wel

lnes

s/re

stin

g ro

om

/co

rner

or r

efle

ctio

n a

rea

wit

hin

or o

uts

ide

the

cen

ter f

or w

om

en a

nd

st

aff

O

n-s

ite

insp

ecti

on

17

. Acc

essi

bili

ty fe

atu

res

of r

oo

ms,

bat

h, t

oile

t, fa

cilit

ies

and

sp

aces

are

bar

rier

free

wit

h p

rop

er

sig

nag

es

18

. LO

CA

TIO

N O

F C

ENTE

R IS

AC

CES

SIBL

E TO

C

OM

MU

NIT

Y FA

CIL

ITIE

S/SC

HO

OLS

, ETC

. AN

D

FAR

FRO

M C

ON

LFIC

T A

REA

S

O

n-s

ite

insp

ecti

on

1

9.

Staf

f qu

arte

rs –

sep

arat

e liv

ing

qu

arte

rs fo

r mal

e an

d fe

mal

e st

aff

O

n-s

ite

insp

ecti

on

6.

Safe

ty a

nd

Em

erg

ency

M

easu

res

DO

CU

MEN

TED

SA

FETY

PRO

CED

URE

S A

ND

EM

ERG

ENC

Y PL

AN

CO

NSI

STEN

TLY

IMPL

EMEN

TED

TO

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PB58

Over-all Assessments/Recommendations:

Strengths

Areas for Improvement:

Recommendations:

Assessed by: ______________________ Social Welfare Officer ___ Reference:

Above compliance Aside from meeting all the non-negotiable (NN) and negotiable standards, there are additional or innovative systems, programs and facilities installed in the agency.

Full-compliance 100% “yes” responses for both non-negotiable and negotiable standards Satisfactory Compliance 100% “yes” responses for non-negotiable with 75-99% “yes” response to negotiable

standards Non-compliance Any of the non-negotiable standards is not complied

Legend : ALL CAPS – NON-NEGOTIABLE Regular Font - Negotiable