personalisation & cqc or what have i learned from tlap? andrea sutcliffe, chief executive, scie...
TRANSCRIPT
Personalisation & CQCOr
What have I learned from TLAP?
Andrea Sutcliffe, Chief Executive, SCIE
25th September 2013
Overview
SCIE TLAP, SCIE & me What I have learned from
TLAP How will I apply that
learning? What will I be doing?
Social Care Institute for Excellence
Supports improvement in care and support services for people who:
Use services Work in the sector Manage services Pay for services
By sharing the knowledge of what works In co-production with people who use services & carers In partnership with the wider sector
TLAP, SCIE and me
SCIE a TLAP partner TLAP hosted by SCIE
Joint work; board & lodging; support for team
Member of the Board Board lead - Use of Resources & Information,
Advice & Brokerage SCIE input – defining quality; personal budgets
for older people; personal health budgets etc. Now moving to the Care Quality Commission
What I have learned from TLAP
Personalisation person-centred care
Co-production and lived experience
Information & advice Partnership working
How will I apply that learning?
Personalisation On the side of people who use services, their
carers & families
Co-production Working with people who use services, their
carers and families
Information & advice CQC to contribute to better information
Partnership working I’m going to need all the help I can get!
What will I be doing? 5 Key Questions
Is the care:
Safe?
Effective?
Caring?
Responsive to people’s needs?
Well-led?
What will I be doing? 5 Priorities
Inspection regime
Ratings
Market oversight
Developing our people
Building confidencePeople who use services, carers, families and the publicProvidersCommissionersNational stakeholders
What will I be doing? Timetable
Take up post 7th October 2013
Signposting document – early OctoberExplain how Adult Social Care fits within CQC overall framework – what is the same & what is different
Outline key priorities
Set out next steps
Engagement – October – January 2014Roundtable discussions, other events
Consultation – Spring 2014
Truly personalised care – the Mum Test
Twitter: @Crouchendtiger7www.scie.org.uk
www.cqc.org.uk
www.thinklocalactpersonal.org.uk