Personalisationin Leicestershire

Transformation of Social Care

Putting People First

In 2007 the Government created a concordat, an agreement between departments, which outlines the major changes across all social care and health services in the country.

The agreement sets out to transform all public services, to give the people who use those services greater choice and more freedom to do the things they would like to. In Leicestershire Adult Social Care, we call this vision Promoting Independence, Changing Lives.

Personalisation

Our Purpose:

To enable adults in Leicestershire to be as independent as possible and play a full and active part in the life of their communities.

Personalisation

Universal Services

Prevention & Early Intervention

Social Capital

Choice & Control

At the Local Authority level, Putting People First is known as Personalisation. This involves four key elements -

Seven Steps of Being in Control

Assessment of Needs

Planning Support

Agreement

Resource Allocation

Organising Support

Using the Support to Meet Best Outcomes

Review and Evaluation

Self Directed Support

Advice & Information Provision

Prevention

Referral/Contact Assessment

(CSC)Re- ablement Assessment & Eligibility

RASSupport Planning Review

Outcomes MetOutcomes Met

Authorisation and Validation

Adult Safeguarding, Protection and Risk Management

CUSTOMER JOURNEYSupport Pathway

Brokerage

Advice & Information Provision

The Care Pathway

Cultural ChangeTraditional Approach

Statutory responsibility silosNew Approach

Personalisation – individualised focus

1. Support based on screening of eligibility on contact.

1. Support provided to those who would benefit from short term reablement.

2. Assessment based on professional knowledge and experience.

2. Self assessment by the individual facilitated by professional support when requested.

3. Type of service delivery solution based on available care provision.

3. Service delivery options explored and designed by individuals.

4. Level of service available determined by level of care needed and unit cost of services.

4. Resource allocation determined by self assessment based on level of support needed.

5. Management of care package responsibility of Adult Social Care.Need for adjustments and changes agreed by local authority.

5. Control and flexibility for service adjustments within resource allocation to individuals.

6. Provider accountability for delivery and quality of service provision retained within Adult Social Care.

6. Provider accountability for delivery and quality of service provided direct to individual.

7. Audit and monitoring of services responsibility of Adult Social Care.

7. Audit and monitoring of services by individuals who receive / purchase them.

Personal Budget Options

EITHER

Managed Budget.

1. Council Managed

2. ISF(Council commission financial management from a 3rd party)

LCC has legal

contract with

provider

SU has legal

contract with

provider

Or a Combo!

Direct Payment.1. Cash Payment2. Provider Managed Account3. Trust Fund4. SU designates an agent to handle their PB.

Examples are:Representative

User-lead Organisation3rd Party Organisation

(banking only)

Personalisation

New Tools For Self Directed Support

•SSAF

•RAS

•Support Planning

•Process Maps

•Practice Guidance

•Training Plan

•User Groups

•Evaluation and Review

•Public Information

Personalisation

Timescales for Full Implementation of Self Directed Support in Leicestershire

•NWL Pilot February 2010 – November 2010

Implementation by LCC Areas

Coalville - Monday 29 November 2010

Hinckley - Monday 29 November 2010

Bassett St - Monday 31 January 2011

Market Harborough - Monday 31 January 2011

Loughborough - Monday 28 March 2011

Melton - Monday 28 March 2011

UHL Hospitals - Monday 28 March 2011