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Personality change

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Interpersonal skills• Verbal communication• Non-verbal communication• Listening skills• Negotiation• Problem-solving• Decision-making• Assertiveness

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Communication styles

Passive

No Respect for Self

Assertive

Respect for Self & Others

Aggressive

No Respect for Others

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Communication Styles

Passive Assertive AggressiveCan’t speak upDon’t know my rightsGet stepped onMeekToo accommodatingTalks softlyGives “cold fish” handshakesDon’t stand up for my rightsAvoid conflictsPeople take advantage of me

FirmDirectHonestRespect rights of othersRecognize the importance of having my needs & rights respectedConfidentRealize I have choicesEffective communicatorCan express my needsMake good eye contactSpeak with firm voice

LoudBossyPushyDominatingIntimidatingViolate others’ rights using power, position & languageMust get my wayReact instantlyDon’t care where or when I “blast” someoneCan be abusiveVise-like handshakeI like to get even

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Non-verbal communication

• Body language • Gestures, postures• Facial expressions• Eye contact• Touch, space and voice

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Non-verbal behavior InterpretationsBrisk, erect walk ConfidenceStanding with hands on hip Readiness, AggressionSitting with legs crossed, foot kicking slightly

Boredom

Sitting, legs apart Open, RelaxedArms crossed on chest DefensivenessWalking with hands in pockets, shoulders hunched

Dejection

Hand to cheek Evaluation, ThinkingTouching, slightly rubbing nose

Rejection, Doubt, Lying

Rubbing the eye Doubt, Disbelief

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Non-verbal behavior InterpretationsHands elapsed behind back Anger, Frustration,

ApprehensionLocked ankles ApprehensionHead resting in hand, eyes down east

Boredom

Rubbing hands AnticipationOpen arm Sincerity, Openness,

InnocenceTapping fingers ImpatienceTilted head InterestLooking down, face turned away

Disbelief

Biting nails Insecurity and nervousness

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Don't Don't compare compare yourself yourself with any with any

one in this one in this world.world.

If you If you compare, you compare, you are insulting are insulting

yourselfyourself..

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Perception

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Super Positive Attitude

GURU : If they talk of our past, let us talk about our future. Mere pieces of paper cannot shut down shakthi corporation!

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Time Management

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Adaptable To ChangeAdaptable To Change

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Team Work“Jo nahin hosaktha hai, wahi to karna

hai”

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Grab the opportunity

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Coping With Pressure

If you miss If you miss an an

opportunity opportunity don't fill the don't fill the

eyes with eyes with tears.tears.

  It will hide It will hide another better another better opportunity in opportunity in front of you front of you

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Thank You