~pittsb'[ rth~ - federal communications commission · > call to go over all ofthe material...

4008 Gibsonia Road ~ Gibsonia, PA 15044-9311

~Pittsb'"[0.rth~ _~D Conneer/nj You .a...To The Future - Todolf ....7"

Telephone Company

FAX TRANSMITTAL SHEET

FAX #: (724) 443-9431

DATE :.__---'l1f-"1()~7l..f1.....:.,:..L'---7 7

PLEASE DELIVER COPIES TO :. ~j.:.c.:JrJ:..:.l:eI.:::!!-:........IL.lIS"~""i:-- _

FROM: GREG SLOAN

PHONE NUMBER: (724) 443-9518

FAX NUMBER: (724) 443-9431

TOTAL NUMBER OF PAGES SENT (INCLUDING THIS PAGE):,_-.:z.# _

IF YOU HAVE ANY PROBLEMS RECEIVING THIS TRANSMITTAL, PLEASECALL KAREN AT (724) 443-9542.

REMARKS: Dr - bqe:s '" a-Pt at

,

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Cant rmat i on Report-Memory Send

TimeTel lineName

Job number 141

Date Jul-07 13:06

To 915184271642

Document Pages 04

Start time Jul-07 13:06

End time Jut-07 13:08

Pages sent 04

Jul-07-99 13:08+7244439431EXECUTIVE

Job number : 141

-~.. t:b.~"·'S""'HJ·

*** SEND SUCCESSFUL ***

4008 Gtbsoni. Roact _ Gib.on._. PA , SQ4.4.-93, ,


FAX #: (724) 443-943"'1

DATE ;----.:;;;7"'/"''''''l..:7Z,7.".~:..;-r:l::::l%:._. _

PLEASE DELIVER COPIES TO: .A-6"".......'"'-_.'-'(~~~-<~--------------

FROM: GREG SLOAN

PHONE NUMBER: (724) 443-86'1 a

FAX NUMBER: (724) 443-943'1

TOTAL NUMBER OF PAGES SENT (INCLUDING THIS PAGE):__--"......L- _

IF YOU HAVE ANY PROBLEMS RECEIVING THIS TRANSMITTAL.. PLEASECAL.L KAREN AT (724) 443-9542.

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i Iluminet

>··· ..··'6.....- "..,..

TCH B&C UpdateA monthly report for alllLLUMINET Billing and Collections customersJuly 1999

ILLUMINET's SubCIC procedures will be modified tofacilitate latest "Truth in Billing" legislation require'ments

On April 15, 1999, the Federal Communications Commission adopted principles and guidelinesthat will make it easier for consumers to read and understand their bills. ILLUMINET is strivingto help its customers respond to this mandate by creating a streamlined SubCIC identificationprocess that should reduce billing interpretation efforts for participating Local ExchangeCarriers (LECs). To facilitate a smooth transition to this new SubCIC identification process,ILLUMINET will be communicating directly with our message suppliers to assure the changewill occur as seamlessly as possible.

The FCC's "Truth in Billing Principles and Guidelines will have an effect on unauthorizedcharges in the future. Please see the FCC's Web site for any additional information that youmay wish to review regarding this legislation, as well as proposed legislation on Cramming andSlamming at: http://W'IYW.fcc.gov/. Details regarding ILLUMINET's new SubCIC identificationprocedure will be communicated under separate cover in weeks to come.

New product helps LECs collect due Payphone Commissions andCompensation:

In the wake of federally mandated payphone compensation legislation, ILLUMINET hasestablished relationships with AT&T and the National Payphone Clearinghouse (NPC) to helpLECs collect additional revenue from their payphones.

The AT&T Commission Program provides a commission to LEC payphone owners fornon-sent paid calls on all units pre-subscribed to AT&T. Non-sent paid calls include allcollect, credit card, calling card and billed-to-third number calls dialed using "0+", "00_" and"1010288".

ILLUMINET's relationship with NPC allows LECs to submit their payphone information toILLUMINET for seamless management. In return, ILLUMINET collects dial-aroundcompensation that occurs and disburses it to its customers.

ILLUMINET has built automated access via the Internet, which makes administration ofpayphone data easy and convenient. Call your Customer Support Specialist for moreinformation about this valuable new service.

14501 Intelco Loop SE, P.O. Box 2909, Olympia, WA 98507 (360) 493-6000

The National Fraud Information Center offers these tips on cramming:

The National Fraud Information Center (NFIC) has recently published guidelines for end-usersdealing with cramming issues. The following tips are extracted from recommendationsdistributed by NFIC and are provided here as a courtesy to ILLUMINET customers:

Be careful when calling unfamiliar 800 or 900 numbers - particularly if you receiveinstructions to "enter activation code numbers" or "answer yes" to questions that mayunwittingly result in authorizing unwanted telephone services.

Be sure to read the fine print and take the following precautions before filling out a contestform or coupon offer.

Scrutinize each page of your phone bill carefully every month as soon as you receive thebill to make sure that there are no unauthorized charges.

Do not hesitate to question charges on your phone bill. If there is an unauthorized charge,call your local phone company to report it.

Contact the National Fraud Information Center with questions or complaints at: 1-800-8767060, or send a letter describing what happened and enclosing a copy of the bill to:

Federal Communications CommissionConsumer Protection BranchMail Stop 1600A2Washington, DC 20554

Please note: The above recommendations were drafted by the National Fraud InformationCenter and are not proprietary to ILLUMINET.

ILLUMINET Procedural UpdatesDistribution Report Error

Counts are in error on the LEC Distribution Summary (MPS325), for the period ending June1999, Section III, Record Type 425001. We apologize for any inconvenience this may havecaused.

The other sections of this report ... "Tape Information," "Message Type" and "Non-RevenueTypes" .. , are correct, with the "Message Type" counts balanced to the distribution.

Reminders:

The topics below were detailed in previous issues of "TCH/B&C Update" and are summarizedhere as a reminder of upcoming deadlines. For more information, please review your pastservice bulletins or contact your Customer Service Specialist.


• 01-01-33 records: If your company cannot receive this message type, please contactyour Customer Service Specialist.

• Y2K Just Around the Corner: The year 2000 is fast approaching ... have youverified that your processes are Y2K compliant?

• Billing Service Specialists available to help: If you have questions or needassistance with any aspect of your ILLUMINET account status, please call the newBilling Help Desk:

(360) 493-6700 (M-F Bam - 5pm PSn or [email protected]

Note: All industry questions, invoice training issues, end-user billing questions andmessage processing inquiries should continue to be directed to your designatedCustomer Service Specialist.

Correction:

ILLUMINET Senior Account Manager Peggy Daniels addressed billing and collectionsissues last April at the Telephone Association of New England (TANE) CustomerService Seminar held in North Conway, New Hampshire.

Last month's TCH/B&C service bulletin reported incorrectly both the audienceaddressed and location of Ms. Daniels' appearance.

For more information

If you have questions or need clarification about any of these service announcements, pleasecontact your ILLUMINET Customer Service Specialist:

Tara Neely

Jeff Seeman

Christi Day

Debbie Neely

[email protected]

[email protected]

[email protected]

[email protected]

Thane Bryenton

Dale Kennedy

Tim Wood

Derek Nelson

[email protected]

[email protected]

[email protected]

[email protected]


./

Greg Sloan

To:Cc:Subject:

Linda:

Linda Viger (E-mail)Kevin Albaugh; Lynn Scuillo; Norm Carpenter; Bill BarthlowTruth In Billing

1 ««

On July 6, I sent you a letter and documents on the FCC's proposed Truth In Billing regulations. I wanted to confirm thatthe CommVergence product would comply with those regulations. As I understand it (from the 8/2/99 TelecommunicationsReport), the FCC has been urged to rethink those regulations. Apparently, many carriers filed comments and petitionsabout them. As such, I am uncertain where this issue stands. Aptis should, however, stay on top of the issue in case youneed to change the CommVergence product to comply with any resulting requirements.

Questions?

Greg8/10

1

Greg Sloan

From:Sent:To:Cc:Subject:

Norm,

Linda Viger [[email protected]]Wednesday, September 01, 19993:11 PM'Norm Carpenter'; Linda Viger; Greg Sloan; Lynn Scuillo; Jim MargariaSara Prudhomme; Tom Horn; Laura Knussman; Karen BalfeRE: FCC Regulations - Truth in Billing: NPT # 385

Thank you for the update. I've not heard anything on this in quite a whileso I figuredI'd prod it along just a tad. Please keep me abreast of the progress. Thisis one heckof a change for our Interfaces team. Every customer we have requires thischange, andeach one is different from the other (custom bill prints)...mass headachecomes to mind!

Linda Viger

----Original Message--From: Norm Carpenter [SMTP:[email protected]]Sent: Wednesday, September 01, 1999 2:08 PMTo: 'Linda Viger'; Greg Sloan; Lynn Scuillo; Jim MargariaCc: Sara PrUdhomme; Tom Horn; Laura Knussman; Karen BalfeSubject: RE: FCC Regulations - Truth in Billing: NPT # 385

Linda,

We have prepared a sample bill which we believe will conform to alltruth-in-billing (TIB) requirements set forth by the FCC. This

sample hasbeen forwarded to our regulatory law firm for review and/or

approval. Oncethe final version has been approved, we will certainly forward a

copy toAptis.

Norm CarpenterService ManagerNorth Pittsburgh Telephone [email protected]: 724.443.9581Fax: 724.443.3299

> ----Original Message-----> From: Linda Viger [SMTP:[email protected]]> Sent: Wednesday, September 01, 1999 1:44 PM> To: Greg Sloan; Norm Carpenter; '[email protected]'; Jim

Margaria> Cc: Sara Prudhomme; Tom Horn; Laura Knussman; Karen Balfe> Subject: FCC Regulations - Truth in Billing: NPT # 385>> Greg,>> I would just like to send a reminder that we still need to get

together to> discuss the issues> concerning 'Truth in Billing'. ~fOrewecanllroceed·Witfi'any~·

changes;'

1

made

this

>; programming, etc.,,'> ,.,e need the following from NPT:'>> ~) Input with· respect to exactly what adds/changes need to'W'

>2)How NPT would like these adds/changes worded I> .3)Where NPT would. like these adds/changes toprintomthecbilll>> We realize there is still an open issue in debate and that is why

> mandate is not in> effect yet, but, there are issues which we could be currently

working on.> Please, I> stress to you ...get together amongst yourselves and work on the

portions> of> this> mandate that we know will be going into effect. We will then need

to have>a> conference> call to go over all of the material and have a Q & A session.

Once this> is> complete, our> people can start making the necessary programming changes to bring

you> into> compliance.> I just don't want to see everyone scrambling at the last minute -

let's> get> done what we> can now, and worry about the rest once our wonderful government

makes up> it's mind.>> Please respond soonest possible.>> Linda Viger

2

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~6R~ To Tnefuture - Toda.r/Telephone Company----------4-0-0a-G-ib-S-o-ni-a-R-o-a-d-.-G-ib-s-o-n-ia-,-PA-1-SO-4-4--9-3-'-'

September 8, 1999

APTISATIN: LINDA VIGER8 SOUTHWOODS BLVD.ALBANY, NY 12211

Dear Linda:

Attached to this letter is a copy of a marked-up North Pittsburgh TelephoneCompany customer bill. I have marked up this bill to reflect the bill changes werequire to comply with the FCC's Truth In Billing regulations.

You will notice that we require three changes (identified on the attached copy aschange #1 , #2 or #3).

Change #1 adds one of two statements in the detail of basic charges section, thedetail of non-basic charges section and on each page of toll charges. One ofthose statements (see page 2 of bill) says that basic service may be suspended ifbasic charges are not paid. The other statement (see page 2, 3 and 4 of bill)says that basic service will not be suspended if non-basic and toll charges arenot paid.

Change #2 adds a statement (see page 2 of bill) that the customer's localexchange carrier, local toll service provider or long distance service provider waschanged effective with the customer's bill.

Change #3 identifies all Alternate Operator Service (AOS) providers andseparates each provider's charges into a distinct section of the bill (see page 4 ofbill).

We understand that Truth In Billing regulations have been delayed and may, infact, be revised from present standards. Our legal counsel has, however,recommended that we proceed with these revisions. As such, can you pleaseprovide me with a separate time and cost estimate for implementing each ofthese three changes? That estimate should, for example, include all backgroundprogramming to (for instance) determine that a customer's long distance service

Linda Viger September 8, 1999

provider was changed subsequent to the last customer bill and to add theappropriate bill statement.

If you have any questions about this letter, the attached bill copy or ourrequirements, please contact me at (724)443-9518.

Thank you.

Very truly yours,

~24.5/~ ..

Gre 0 D. SloanSe urit Manager

Attachments

cc: K. AlbaughT. BarnhartN. Carpenter

K. GoodnightL. Scuillo

.. ,','u" .

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Taephone Company

PAGE

BILLING ACCOUNT SUMMARYPAYMENT SUMMARY AND CREDITS

TOTAL AMOUNT OF LAST BILLPAYMENTS APPLIED MAY 24 1999 THANK YOUZERO BALANCE

CURRENT CHARGES DUE DATE IS JUN 28 1999BASIC CHARGESNON-BASIC CHARGESTOLL CHARGESTOTAL CURRENT CHARGES

TOTAL ACCOUNT BALANCE

'"'UNJUN

APPROXIMATELY $1.25 IS INCLUDED IN THE NPTCO PORTION FOR PA UTILITY TAXES

THIS BILL IS PRINTED TWO-SIDEDSee the reverse side of this page lo find Customer Service telephone numbers and important messages.

Keep this portion for your records. Date Paid: Check Number: Amount Paid: _

- ---------------------------------------------------------------------------Detach here and return this portion with your payment. Write account number on check and make payable to NPTCQ.

+=~Telephone Cornpa1yP.O. BOX 340003P

PITTSBURGH. PA 15274-4003r---------------,Account Number .Billing Dale........................................ JUN 01 1999

I Currenl Charges Due Date........ JUN 28 1~Total Amount Due .

Enter Amount Enclosed: _.. --'-----

072477~2641000005191

CUSTOMER SERVICE INFORMATION

Questions or complaints about this bill should be submItted before the due date. Current rates. an explanation of howto venfy the accuracy of this bill and an explanation of the charges can be obtaIned by wnting us or calhn9- us. OurResidential Accounts office hours are Monday through Friday. 8 AM to 6 PM and Saturday (by phone only), 8 AMto 1 PM. excluding holidays.

Write to us:

North Pittsburgh Telephone Company4008 Gibsonia RoadGibsonia, PA 15044-9311

Call us:

Residential Accounts - 724-443-9521 or1-800-541-9225

Payment Arrangements - Credit Department724-443-9529

,Repair Department - 611 or 1-800-472-0035

Mail all written correspondence to the above address separately from your bIll payment. Please include your name andtelephone number on all wntten correspondence.

The 'CT column on the TOLL SERVICES portion of your bill explains the type of call and the time period in whichthe call is rated.

---- Position One ---------------- Position Two ------------------D = Day Rate D Directly Dialed R = Calling Card - Operator DialedE = Evenjn~ Rate A = Operator Assisted G = Calling Card - Customer DialedN Night ate P Person to Person C CollectM = Multiple Rate Periods N = Third Number F = Conference Call

THIS PORTION IS INTENTIONALLY BLANK

· .~~orth'¥"Piusb!!!'8!!

Taephone Company

JUN 01 1999

DETAIL OF BASIC CHARGESJON '01 1999··'- ,JUN 30 1999

BILLED ~~F MONTH IN ADVANCEFORo NON-PA¥MENT OF THESE CHARGES COULD RESULT IN SUSPENSION OF YOUR BASIC SERVICE.

PAGE 2

CHARGEQUANTITY1,I,

DESCRIPTIONI Party ResidenceFCC Dial Tone Line CnargeTelecom Relay Svc ChargeAllegneny County g1' Fee

TOTAL BASIC CHARGES WITHOUT TAXES

FEDERAL EXCISE TAX

TOTAL BASIC CHARGES WITH TAXES

DETAIL OF NON-BASIC CHARGES,JUN 01 1999 -..JUN 30 1999

BILLED ONE MONTH IN ADVANCEFOR -.' --

NON-PAYMENT OF lHESE CHARGES WILL NOT RESULTIN SUSPENSION OF YOUR BASIC SERVICE:.

DESCRIPTIONInside Wire Maintenance

QUANTITY, CHARGE

TOTAL NON-BASIC CHARGES WITHOUT TAXES

SALES TAXFEDERAL EXCISE TAX

TOTAL NON-BASIC CHARGES WITH TAXES

® tlOnGe: YO/J..fl, weAl- TD~I.- G.AR5I:\~ (FoA ~I~ + ''Z.''\ A-fqllf'\ mp& CA~~) WAS

t:~AN661:> eFF6G"TIOe:. WI"1lo' 11-+l:' ~UJ_.

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W\1l-t 1111.:> ~ IL.J.,. •

GET AUTOMATIC SAVINGS FROM NORTH PITTSBURGH TELEPHONE

NPT's Automatic Savings plan gives discounts of up to 20% depending on your monthlylocal toll charges. If you make between $5.00 and $9.99 in local toll calls eachmonth you'lI automatically save 5%... $10.00 to $14.99 gets you a 10% discount...$15.00 to $19.99 earns 15%...and over $20.00 in local toll receives a 20% discount.There's nothing for you to fill out or send in because these terrific discountsare automatically applied to your 'monthly bill. NPT has lots of ways to save on yourregional calls. Call 449-SAVE for details.

JUN 01 1999

TOLL CHARGES ~QR -

PAGI! 3

NO DATE TINENORTH PITTSBURGH TELEPHONE eo - ITEMIZED CALLS

TO PLACE TO NUMlf~ fROM PLACE FROM NUMBER MIN S CT CHARGE

OTHER CREDITS AND CHAAGlSE • REGIONAL DIRECTORY ASSIST CA~LS VALU!S • NPT AUTO SAVINGS P~AN CALLS

SALES TAX~!DfRAL EXCISE lAX

SUSTOTAL NORTH PITTSBURGH TELEPHONE CO

- .I _ .._~. . __ ._ .•---- -- .•_--_._.••_-- •._--. __.. - 0_" - ..

! ALTERNATE OPERATOR SERVICES :1 .. _--_.---_ .•_--_._. __ •. . .••••- •• - .•. _.- .•.•• _.. ••

Fhone No. JUN 01 1999 PAGE 4

CHARGESFOR'

CD NO~ PA'I#l-e-N-r" OF "O-tEi'&e C.H7l~6.s VJu_,-" NOT *-$ULti IN 1'lt6 S'1.4'sP"'-!.$IClI-J D,:' f!>/lStC- ~ert-ULc,£.

THE FOLLOWING MAYBE CHARGES FOR TOLL CALLS PLACED TO OR FROM YOURLOCATION OR ANOTHER LOCATION. THE FOLLOWING MAY ALSO INCLUDECHARGES FOR OTHER ITEMS SUCH AS SUBSCRIPTION FEES, 800 SERVICE FEES, ORVOICE MAlL FEES. THE RATES FOR THESE CALLS AND SERVICES ARE DETERMINEDBY THE SERVICE PROVIDER.

EXCEL COMMUNICATIONS (0752) CHARGES

NO DATE TIME TO PLACE TO NUMBER FROM PLACE FROM NUMBER MIN CT CHARGE

ZERO PLUS COMMUNICATJONS (0756) CHARGES

TOTAL NOT INCLUDED IN CALL PLANS

SALES TAXFEDERAL EXCISE TAX

SUBTOTAL ALTERNATE OPERATOR SERVICE

DO NOT DI~: n cOR ADS TOTAL CREDIT, CALL NPT BUSINESS OFFICE

TOTAL CURRENT TOLL SERVICE CHARGES

'.

Can f rma t i on Repo r t-Memo ry Send

Job number 723

Date Sep-08 09:24

To 915184337680

Document Pages 08

Start time Sep-08 09:24

End time Sep-08 09:27

Pages sent 08

TimeTel lineName

Sep-08-99 09:27+7244439431EXECUTIVE

*** SEND SUCCESSFUL ***Job number : 723

".fC;c!J;.•. ~.. Tofi:~~~?-,..,-~Cc:M-npany=:-::--------------::....~o;-;o:;-;a:-::a:;".;:·&:>::.::o==n7i_:-:A::-Cl==_~d::-.-:G:::-;-jl:>=-=.~o:-:n::-.~_:-.-:p=.A.-=-::-'-::!5:-:04~4=:---:g::"3~'-'-

FAX TRANSMITTA.l- SHEET

FAX #: (724) 443-943'"

DATI!! :----_.::~~/-.,..L,,~~...lT7E:Z.----

PLEASE DI!!LIVI!!R COPIES TO: .L6..ol<::l:I-Ell-..:r_..Iic/-~~~5"_lII-LlIC==-------------

FROM: GREG SLOAN

PHONE NUMBER: (724) 443-&5~a

FAX NUMBER: (724) 443-8431

TOTAL NUMBER OF PAGES SI!!NT (INCLUDINClt THIS PAGE): 41

IF YOU HAVE ANY PROBLEMS ReCeiVING THIS TRANSMITTAL. PLEASECALL KAReN AT (724) 443-8542.

REMARKS : .-ol#+c~:o"'c:....~,._.....__"e.oe=c:...-I.n;,c...,:a.ot:ll:_lI:L_"oflI_IS-...A;z.c.iLU't:';:;""1!5"""i=-...=n~I!i!!l""c..•..cc.......=a.=._....._~._-----" ....c ... ", ........ or:r.er'ca:a' I"D "AH' V-

Greg Sloan

To:Cc:Subject:

Linda:

Linda Viger (E-mail)Kelly Goodnight; Kevin Albaugh; Lynn Scuillo; Norm Carpenter; Tom BarnhartTruth In Billing

I had sent you a letter dated 9/08 about changes we require to comply with the FCC's Truth In Billing directives. I'mlooking for a quote and time estimate. Any info yet?

Thanks.

Greg9/22

1

Customer:Contact:Aptis Tracking ID:Aptis Responsible Dept.:Date:

North Pittsburgh Telephone/ (Armstrong Utilities Group)Gregory SloanDWIl6966CommVergence Support & Development (Interfaces Team)09/27/99

Identify All Alternate Operator Service Providers and Separate TheirCharges to Comply With Truth-in-Billing Regulations

Business Requirements

Client has requested modifications to their bill print to comply with Truth-in-Billing regulations. Thesechanges include identifying all Alternate Operator Service (AOS) Providers and their associated chargesseparately on the Alternate Operator Services page.

Specifically, the requested changes to the AOS page include:

~ Printing each AOS provider name, carrier code, and the word "CHARGES" for each AOS utilized(e.g. "XYZ CON1MUNICATIONS (0752) CHARGES").

~ Printing the charges for each AOS provider under the provider's name with columns for NO, DATE,TIME, TO PLACE, TO NUMBER, FROM PLACE, FROM NUMBER, MIN, CT, and CHARGE.

Implementation

To implement these modifications, Aptis will need to make changes to the bill print program whichinclude:

1. Obtaining the AOS provider description and CIC code from the Access Provider file and printing thisinformation on the bills.

2. Sorting and printing the AOS usage information and charges by AOS provider.

For more information on the format of the AOS provider name and charges, see the "BusinessRequirements" section.

Cost

Item Estimated Hours Cost per Hour Total

Analysis & Design

Database Changes and Coding-

TestinglDebugginglReview - -

DevelopmentQuality Assurance Testing

Documentation

Total for Project

Total estimated cost for this project is $ . This is an estimate only. All charges will be based on atime and materials basis. Actual charges for implementing this functionality may be less than or mayexceed this estimate. If you accept the functionality outlined in this document as a solution to yourrequirement (as indicated by returning a signed copy of this document as described under the sectionsbelow), your company will be billed monthly for the actual hours incurred at our current published hourlyrates.

Implementation Timeframe and Customer Signoff

The intended release for implementing this item is in CommVergence version 6.07, which is scheduled toship to customers on 11/15/99. We ask that you please review and return this document as descnbed under"Authorization" by 10/01/99. Please note that if the document is not received by 10/01199, we cannotguarantee that it will be included in the intended release.

Please Note: Ifyour Account Manager does not receive any correspondence from you regarding this issueby 10/01/99, Aptis will consider that as an indication that this requirement has been withdrawn by yourcompany

Authorization

Please review the changes/additions outlined above for the Identify All Alternate Operator ServiceProviders and Separate Their Charges to Comply With Truth-in-Billing Regulations process. If you haveany questions regarding this document, please contact Sara Prud'homme at (518) 431-7527 [email protected]. This document may be marked up with changes and returned by FAX. OurFAX number is (518) 427-1642.

The implementation of the Identify All Alternate Operator Service Providers and Separate Their Charges toComply With Truth-in-Billing Regulations process will not begin until we have received a signed copy ofthis document from you indicating your acceptance. Requests to modify this functionality after receipt ofthis signed document will be considered separate chargeable items.

Signature

Name

Title

Date


North Pittsburgh Telephone Company/ (Annstrong Utilities Group)Gregory SloanDWI18840CommVergence Support & Development (Interfaces Team)09/27/99

Add l\'lessages to Bill Print to Comply With Truth-in-BillingRegulations


The client has requested modifications to their bill print to comply with Tl11th-in-Billing regulations. Thesechanges include adding the following messages to four different sections of their bilI print:

~ The message "NON-PAYMENT OF TIIESE CHARGES COULD RESULT IN SUSPENSION OFYOUR BASIC SERVICE" must print in the basic charges section of the bilI (specifically, locatedabove the description, quantity, and charge columns).

~ The message "NON-PAYMENT OF TIIESE CHARGES WILL NOT RESULT IN SUSPENSION OFYOUR BASIC SERVICE" must print in the non-basic charges, toll charges, and Alternate OperatorServices sections of the bilI (specifically, located above the description, quantity, and charge columns).

Implementation

To implement these modifications, Aptis will need to hard-code the messages in the bilI print program sothey will print on the bill.

Cost


Analysis & Design

Database Changes and Coding. -

TestinglDebugging/Review -DevelopmentQuality Assurance Testing

Documentation

Total for Project

Total estimated cost for this project is This is an estimate only. All charges will be based on atime and materials basis. Actual charges for implementing this functionality may be less than or mayexceed this estimate. If you accept the functionality outlined in this document as a solution to yourrequirement (as indicated by returning a signed copy of this document as described Wlder the sectionsbelow), your company will be billed monthly for the actual hours incurred at our current published hourlyrates.


"/ISfM t/IIII~

The intended «Iem {intPlementing this item is in CommVergence version 6.07, which is scheduled toship to customers on. We ask that you please review and return this document as described under"Authorization" by 10/01199. Please note that if the document is not received by 10/01/99, we cannotguarantee that it will be included in the intended release.

Please Note: If your Account Manager does not receive any correspondence from you regarding this issueby 10101199, Aptis will consider that as an indication that this requirement has been withdrawn by yourcompany.

Authorization

Please review the changes/additions outlined above for the Add Messages to Bill Print to Comply WithTruth-in-Billing Regulations process. If you have any questions regarding this document, please contactSara Prud'hooune at (518) 431-7527 or [email protected]. This document may be marked up withchanges and returned by FAX. Our FAX nwnber is (518) 427-1642.

The implementation of the Add Messages to Bill Print to Comply With Truth-in-Billing Regulationsprocess will not begin until we have received a signed copy of this document from you indicating youracceptance. Requests to modify this functionality after receipt of this signed document will be consideredseparate chargeable items.

Signature

Name

Title

Date

Connecling rou •To The fulUlf - Toda,r!~~~

Telephone Company---------4-0-0a-G-j-bS-O-ni-a-R-o-ad-.G-j-bs-O-n-ia-,P-A-1-S-04-4--9-3-1-1


FAX #: (724) 443-9431

DATE :__---',J.u:./2/$~/~'.4.1--_/ I

PLEASE DELIVER COPIES TO :__---";5;,....8~r(""--JL.J,lJI"'...."C:(=cI:.....·b~9c21~I'H~c:.."'-- _

FROM: GREG SLOAN

PHONE NUMBER: (724) 443-9518

FAX NUMBER: (724) 443·9431

TOTAL NUMBER OF PAGES SENT (INCLUDING THIS PAGE): ~

IF YOU HAVE ANY PROBLEMS RECEIVING THIS TRANSMITTAL, PLEASECALL KAREN AT (724) 443·9542.

t7.~


North Pittsburgh Telephone/ (Armstrong Utilities Group)Gregory SloanDWI16966CommVergence Support & Development (Interfaces Team)09/27/99

Identify All Alternate Operator Service Providers and Separate TheirCharges to Comply With Truth-in-Billing Regulations


Client has requested modifications to their bill print to comply with Truth-in-Billing regulations. Thesechanges include identifying all Alternate Operator Service (AOS) Providers and their associated chargesseparately on the Alternate Operator Services page.

Specifically, the requested changes to the AOS page include:

» Printing each AOS provider name, carrier code, and the word "CHARGES" for each AOS utilized(e.g. "XYZ COMMUNICATIONS (0752) CHARGES").

» Printing the charges for each AOS provider under the provider's name with columns for NO, DATE,TIME, TO PLACE, TO NUMBER, FROM PLACE, FROM NUMBER, MIN, CT, and CHARGE.

Implemen tation

To implement these modifications, Aptis will need to make changes to the bill print program whichinclude:

1. Obtaining the AOS provider description and CIC code from the Access Provider file and printing thisinformation on the bills.

2. Sorting and printing the AOS usage information and charges by AOS provider.

For more information on the format of the AOS provider name and charges, see the "BusinessRequirements" section.

Cost


Analysis & Design

Database Changes and Coding

TestinglDebugginglReview -DevelopmentQuality Assurance Testing

Documentation

Total for Project

Total estimated cost for this project is This is an estimate on/yo All charges will be based on atime and materials basis. Actual charges for implementing this functionality may be less than or mayexceed this estimate. If you accept the functionality outlined in this document as a solution to yourrequirement (as indicated by returning a signed copy of this document as described under the sectionsbelow), your company will be billed monthly for the actual hours incurred at our current published hourlyrates.


The intended release for implementing this item is in CommVergence version 6.07, which is scheduled toship to customers on 11/15/99. We ask that you please review and return this document as described under"Authorization" by 10/01199. Please note that if the document is not received by 10/01199, we cannotguarantee that it will be included in the intended release.

Please Note: If your Account Manager does not receive any correspondence from you regarding this issueby 10/01199, Aptis will consider that as an indication that this requirement has been withdrawn by yourcompany

~pittsb'[ rth~ - federal communications commission · > call to go over all ofthe material...

Documents