PLANNING TO ACHIEVE EXCELLENCE

Shabnam Ansari, Head of Strategic Planning- Nexus

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

Foundations for Achieving Excellence

A Quick Recap

Agenda

A Bit About ExcellencePlanning for Our personal Lives

Planning to Achieve Corporate Excellence

Foundations for Achieving Excellence

A Quick Recap

Excellence• To do something in a fashion that in

the available resources can’t be

done better.

• IKEA

• Founder of IKEA- Ingvar Kamprad

• To design a desk which may cost $1,000 is

easy for a furniture designer, but to design

a functional and good desk which shall

cost $50 can only be done by the very

best.

• Excellence- Being the best you can be with

what you have

Agenda

A Bit About Excellence

Planning for Our personal LivesPlanning to Achieve Corporate Excellence

Foundations for Achieving Excellence

A Quick Recap

Planning to achieve personal excellence• Assess current Situation- resources, strengths

• Dreams-what matters? What do you live for?

• “I want to create something big, something that

will change the world”

• Redknee- leaders in communication software

• Roles- husband, father, son, self, ceo, etc.

• Mr. Steven J. Ross- Time Warner Merger

• Goals for each role & monitor progress

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate

ExcellenceFoundations for Achieving Excellence

A Quick Recap

Planning to achieve Business excellence

• Four Key Questions

1. Where are we now?

2. Where do we want to be?

3. How do we get there?

4. How do we know if we are getting there?

• Most Important Resource to achieve excellence

• People- Customers and Employees

• People focus at the root of planning & daily

operations

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

Where are we now? 1. Where do we want to be?

2. How do we get there?

3. How do we know if we are getting there?

Foundations for Achieving Excellence

A Quick Recap

Where are we now? Why are we in business? Why do we exist? Mission Statement • Environment Assessment

• Internal factors- strengths & weakness • External- opportunities and threats

• SWOT Analysis- to identify

1. Customers/ Markets

2. Unique Selling Proposition- USPs

• IKEA’s assessment of Operating Environment• Why are nice homes only possible for people with

a lot of money?• Why shouldn’t everybody be able to afford a nice,

functional home?• Why does furniture have to be so expensive?

• IKEA-Mission statement- customers/USP• Offering a wide range of well-designed, functional

home furnishing products at prices so low that as many people as possible are able to afford them.

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

1. Where are we now?

Where do we want to be? 2. How do we get there?

3. How do we know if we are getting there?

Foundations for Achieving Excellence

A Quick Recap

Where do we want to be in future? What are our dreams? Vision Statement

• Sharing the dream with your people

• Vision Statement-Key points • Aligned with mission • Future-oriented• Inspirational• Short and Concise• Flexible and adaptable

• Few Examples

• Toyata's design to beat Benz

• Oxfam: A just world without poverty

• Microsoft had the vision "A personal computer in every home running Microsoft software"

• General Electric- in 1980s: to become the number one or number two in every market

we serve

• Stanford University- in 1940s: To become the Harvard of the West

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

1. Where are we now?

2. Where do we want to be?

How do we get there? 3. How do we know if we are getting there?

Foundations for Achieving Excellence

A Quick Recap

How do we get there?- Link Plan to Roles & Goals• Identify Business Roles

• Coca Cola- “achieve sustainable growth”

• People: Be a great place to work- people inspired to be

the best they can be.

• Portfolio: Bring to the world- quality beverages that

anticipate and satisfy people's desires & needs.

• Partners: Nurture winning network of customers and

suppliers

• Planet: Be a responsible citizen that makes a difference

• Profit: Maximize to shareowners while being mindful of

our responsibilities.

• Goals for each role

• Long term & short term goals -in line with vision.

• Link vision with what you should be doing

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

1. Where are we now?

2. Where do we want to be?

3. How do we get there?

How do we know if we are getting there?

Foundations for Achieving Excellence

A Quick Recap

How do we know if we are getting there? Link Goals to activities and behaviors

• Two Key Steps

1. Measure Business Performance against goals

2. Link performance to Employees Incentives

• Whatever is measured, matters

• Business Performance measurement tools

• Keep it simple- Financial & Accounting measures

• Identify right KPIs & measures- link Incentives

• Great Little Box Company’s People First Approach

• Goals-KPIS- Incentives

• Some Incentive schemes• Box Event- Stretched/Realistic Goals• Profit Sharing• Idea Recognition Program• Award of Excellence

• West Canada’s Largest Co.• Best Managed companies• Top 100 Employers• Best Corporate Culture

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

Foundations for Achieving

ExcellenceA Quick Recap

Foundations for Achieving Excellence -Planning & Execution

• Adaptability and Flexibility

• Be Flexible & open to change

• Benchmarking Performance

• Safeguard against complacency

• Black berry- Growth in smart phone

industry

Foundations for Achieving Excellence- Planning &Execution

• Ethics, Values & Best Practices

• Business Ethics & Best practices

• Means are more important

• Evolution V/s Transformative Thrusts

• Gradual Growth- Evolves rather than

explodes

• Ikea- six decades- small farm to 40 countries

• Aramex- Middle east courier company, 1982, Jordon- 12,000 staff- 60 countries

• Growth through day-to-day strategic choices

rather than transformative thrusts

Foundations for Achieving Excellence, Resources Utilization

• Focus on your core competencies

• Build on your strengths

• Original PCs of early 80’s- Core strength- PCs &

low end server markets.

• Growth and growth in market share

• Ask what is growth doing?

• Impact on revenues, costs and profits?

• Keep your eyes & ears open

• Involve everyone, Team esp. lower level employees & line managers

• Information sharing- two way feedback

• Customers and Market

Foundations for Achieving Excellence -Approach• Grateful Attitude

• “Develop an attitude of gratitude, and give thanks for everything that happens to you, knowing that every step forward is a step toward achieving something bigger and better than your current situation” Brian Tracy

• Opportunistic

• Your resources- environment/ opportunities

• Just Falafel-leverage social media- generated 3,500 requests-70 countries

• Persistence and Perseverance

• German Imaging Technology- Near-bankruptcy- Took more than 5 years

• Will Smith- Pursuit of Happiness

• You got a dream, You gotta protect it. If you want something, Go get it. Period.

Agenda

A Bit About Excellence

Planning for Our personal Lives

Planning to Achieve Corporate Excellence

Foundations for Achieving Excellence

A Quick Recap

Excellence- Being the best you can be with what you have!

Key Questions and Planning Process

1. Where are we now?

2. Where do we want to be?

3. How do we get there?

4. How do we know if we are getting there?

Quick Recap- Planning to Achieve Excellence

Planning to Achieve Business Excellence

Roles 5-Year Goals

Current Year Goals

Current Month Goals

Current Week Goals KPIs Incentives

 

           

           

           

 

           

           

           

 

           

           

           

Mission

Vision

Roles

Goals

KPIs

Incentives

THANK YOU

Shabnam Ansari, Head of Strategic Planning- Nexus