Saft servicesGet more from your battery systems

Your trusted services partner

Services that keep you one step ahead

Saft understands how critical it is to keep electrical systems up and running, with minimal downtime and the highest levels of safety. We also understand that keeping up with an increasingly diverse and complex range of battery technologies is not a simple task.

As a Saft service customer, you have world-leading expertise on hand to provide timely support and accurate advice, wherever the application.

Saft has applied its expertise in advanced and innovative battery systems – across industrial infrastructure, civil elec-tronics, transportation, space and defence – to create a comprehensive range of pre- and after-sales services that will ensure the best turnout of your battery systems.

Even low-maintenance and maintenance-free state-of-the-art batteries require services from start to fi nish, to ensure proper continuity of operation.

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Saft offers services every step of the way

Saft’s range of services enhances battery system performance and maximizes return on investment at every stage, through ongoing support and lifecycle management that is precisely tailored to your needs. It includes: • battery sizing and confi guration,• installation and commissioning,• e-supervision,• fi eld maintenance and refurbishment,• warranty extension and maintenance contracts,• supply and strategic spares management,• training and competency management,• recycling.

For stationary applications, Saft’s BaSiCs battery sizing and confi guration tool helps you quickly fi nd the right battery system for your back-up, starting or photovoltaic application. With BaSiCs, you can also directly access our collection of battery and cell data sheets.

To download our software: http://www.saftbatteries.com/basics-page

Battery sizing and confi guration

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Our installation and commissioning service is designed to ensure you enjoy rapid and safe start-up, whether you are purchasing individual products or interfacing with a complete system. It covers the implementation of appropriate factory settings, adjustments and optimization of your systems. We offer particular expertise in Li-ion technology, especially in electronics and automation, to interface with SCADA systems.

Saft’s e-supervision service provides continuous battery system monitoring to give you an instant snapshot of critical values and to enable you to identify any anomalies early on.

• Li-ion battery systems Battery data collector provides real-time data and alerts through a web portal or smart phone applications for instant access to the right information, with 24-hour e-maintenance, reduced maintenance costs and optimized battery life.

• Nickel-based battery systems Battery Wireless Sensor (BWS) anticipates 2 faulty modes before load is applied to the battery: high temperature and low voltage.

Installation and commissioning

Field maintenance and refurbishment

E-supervision

Saft’s fi eld maintenance and refurbishment services are designed to give you years of trouble-free operation and extend the life of your battery. With regular maintenance, you can predict failures and act before they happen.

• Preventive maintenance – design and execution of customized preventive maintenance plans for each product line conforming with IEEE standards.

• Corrective maintenance – from emergency on-site intervention to root cause analysis and repair.

• Refurbishment – mid-life upgrades and refurbishment in the fi eld or in our workshop.

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Enhanced performance at every stage

Warranty extension and maintenance contracts

Training and competency management Recycling

Supply and strategic spares management

Saft’s warranty extension gives you complete peace of mind that you will get the support your application requires. You can as well hand over full responsibility for maintenance to our team of experts.

• Maintenance contracts can include: training for your operation and maintenance teams, e-supervision, supply and management of strategic spare parts, stand-by support through hot lines, on-site preventive and corrective maintenance by Saft certifi ed engineers and technicians.

• Full service contract includes: all of the above along with an equipment lease agreement.

• Strategic spare part management Through our spare parts supply service you can be assured of access to genuine factory certifi ed spare parts. We ensure high availability of spares in stock and take care of the management of obsolete components.

• Spare part supply Saft can take care of your off-site and on-site spares management to ensure you always have the right parts, at the right time and place to optimise restoration time in event of failure.

70% of failures are caused by incorrect operation or system inter-facing. Because the proper operation of batteries is essential to safeguard your investment and your installed base, Saft’s collection of training programmes provides professional users with all the knowledge and skills needed to safely install, operate and maintain battery equipment and systems. All of our training courses include theory and hands-on practice and can be delivered by expert trainers at your own sites or at one of our own facilities.

To download our training datasheets: http://www.saftbatteries.com/solutions/support-services/training

In line with regulations and our own commitment to preserving the environ-ment, Saft has developed comprehensive recycling capabilities. These include return points where you can bring back expired equipment for fully compliant dismantling and recycling.

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A global partner you can rely on

Saft is your highly responsive, competent and trustworthy partner.

Going back over a century, ranging from civil and military applications through stationary, telecommunications, railways, hybrid and electric vehicles, energy storage systems, space, defence, aviation and marine, Saft has proven global expertise. Our deep knowledge of the market segments we operate means we can tailor our battery systems and services precisely to meet your individual needs and overall market trends.

Saft focuses on delivering high-quality systems that incorporate world leading innovation and design expertise. Our services have been developed to the same exact standards.

Multi-market services

Service expertise close to you Saft’s global service delivery capabilities at a glance

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Australia - Bahrain - Brazil - China Czech Republic - Denmark - Egypt France - Germany - India - Indonesia Japan - Kingdom Saudi Arabia - Libya Malaysia - Netherlands - New Zealand Russia - Singapore - Spain - South Africa Sweden - Thailand - Tunisia - United Arab Emirates - UK - USA

Saft Service Unit

Saft Service Offi ce

Authorized Service Station

Aviation Service Station

• 7 Service Units and a network of authorized service stations in over 27 countries

• 70 round-the-clock Saft service experts

• 700 customers trained each year - technicians and engineers

Saft services in the world

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Saft Service Unit

Saft Service Office

Authorized Service Station

Aviation Service Station

• 70 MW of containerized systems installed since 2012

• 3 500 on-site installation & commissioning jobs completed each year

• 2 000 spare-parts references

• 500 megabytes of data e-supervised every day

Please consult the Saft web site for an up-to-date list of service centres to find the nearest one to you.

North HavenCockeysville

Jacksonville

BordeauxPoitiers

Oskarshamn

Bangalore

As an integral part of this environmental commitment, we prioritize the use of recycled raw materials over virgin raw materials in all Saft manufacturing processes. We also strive, year on year, to reduce air and water emissions from our plants, as well as minimizing water usage, reducing consumption of fossil energy consumption and associated CO2 emissions, and ensuring that all our customers have access to effective recycling solutions for their spent batteries.

To facilitate the efficient end-of-life collection and recycling of industrial batteries, including our nickel-based and lithium-ion technologies, Saft has developed well established partnerships with collection companies across most EU countries, in North America and in many other countries worldwide. This collection network receives spent batteries from our customers and dispatches them to fully approved recycling facilities, in compliance with the laws governing trans-boundary waste shipments.

A global list of our global battery collection points is available on our web site. In countries where a collection point is not currently available we will assist anyone using Saft batteries in finding environmentally sound recycling solutions.

Saft is committed to the highest standardsof environmental stewardship

Saft12, rue Sadi Carnot93170 Bagnolet - FranceTel. : +33 1 49 93 19 18Fax : +33 1 49 93 19 64www.saftbatteries.com

Document N° 21912-2-0215Edition: February 2015

Data in this document is subject to change without noticeand becomes contractual only after written confirmation.

Photo credits: Saft, Fotolia, Conception: Cap Interactif - 539Produits certifiés PEFCTM (PEFC - 10-31-1143)

®Saft - Société par actions simplifiée au capital de 31 944 000 €RCS Bobigny B 383 703 873