nGeniusONE UC Overview | EBO | October 2014 | NetScout Confidential | © 2014 NetScout Systems, Inc. All rights reserved.1

Network and Application

Performance Monitoring

February 2015

Oracle and VoIP Examples

Bob Cronin

EMEA Engineering

nGeniusONE Overview | EBO | October 2014 | NetScout Public | © 2014 NetScout Systems, Inc. All rights reserved. 2

Sampling of Reason for poor Service

Performance or poor User Experience

• Primary and secondary switching

• Ingress to egress latency & packet loss

• TCP performance

• Packet & Traffic Load

• Retransmits, Fragments, IPv6 versus IPv4

• Dependency on service enablers

• Xact response time

• Memory Usage, Window

• Errors, by Message Type

• Message Load & Time

• Multi-Tier, Multi-Hop

• Transaction load distribution

• Active and Total Sessions

• Virtualization and vMotion

• Load Balancing

• Server Discovery

• BYOD

• Client Community

• Transaction Trace

nGeniusONE UC Overview | EBO | October 2014 | NetScout Confidential | © 2014 NetScout Systems, Inc. All rights reserved.3

Monitoring Oracle in Action

nGeniusONE Overview | EBO | October 2014 | NetScout Public | © 2014 NetScout Systems, Inc. All rights reserved. 4

Application

Servers

nGenius

InfiniStream

T1

T2

T3

Web

Servers

Database

Servers

Client

Communities

A Typical 3-Tier Application

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Key Oracle Enterprise Visibility PointsEnhanced Visibility to enable Proactive Triage at Multiple Levels

ASI

ASIASI

ASI

ASI ASI

ASI ASI

ASI

ASI

ASI

ASI

ASI

nGenius Intelligent data

sources collect and analyze

service flows across the

service path in real-time

nGeniusONE

Platform

Domain Controllers (Enablers)

• DNS, Radius, Diameter, Active Directory, LDAP

HTTPS(443) Load

Balancer/ADC

Web Servers

Oracle Servers(1521)

User Communities

Network Ingress/Egress

Storage / SAN

ApplicationServer

• Existing Instrumentation can be leveraged in the Data Center

• Enhanced Visibility can be provided by adding additional Instrumentation Infinistream Appliances….

• …or Packet Flow Switches connecting multiple links to existing InfiniStream Appliances where appropriate…

• Virtual Server Farms (VM) Can be instrumented using Virtual Agent feeding to Infinistream Appliances.

nGeniusONE Overview | EBO | October 2014 | NetScout Public | © 2014 NetScout Systems, Inc. All rights reserved. 6

Service DependencyOracle and Application Tiers

Report Server

Form ServerWeb/App Servers

Web/APP

Tier

Oracle RAC Oracle Database Servers

Database

Tier

Users:Seattle

New York

San Jose

Singapore

London

User Communities

Active DirectoryEnablers

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Database Service MonitoringService Monitoring shows Oracle Server in the Server Farm with errors

1. Oracle Server 4 with Errors

2. Quantity of errors for message type

Straightforward issue picked up – but who?

3. Invalid Username or Password

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Database Service MonitoringComphrensive information at the session level

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Monitoring Unified

Communications in

Action

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Monitoring the UC Network Overall

Ability to Call Search and

Troubleshoot

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Call Setup Issues

2. Discovery of Servers failing to setup

calls

1. Sort by Call Setup

Failures

3. Communication between Call

Server10/11 and SIP Proxy 1, and Call

Server08/09 and SIP Proxy 2 needs

further investigation

OFFNET Calls (via SIP Trunk)

are failing…errors 480 and 603…

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Conversations View

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Lists Individual Calls…and drill down into Single Call View

Call Search Streams ViewShow the latest calls from a telephone number

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Single Call View,IP Bearer MOS, Packet loss, Single Direction and QoS

Bad Voice Quality MOS

leaving SBCOne Way Call – leaving

SBC

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Summary - nGeniusONE Monitoring Solution

1) Visibility and Auto Discovery to Know your

Infrastructure

- Clients & Servers (Sites, Communities, Users)

- Servers, Server Farms, Web traffic, Unknown Apps

- Transport, Applications, Enablers, Tools, Services

2) NPM Traffic Monitor

- Traffic Monitor to understand Bandwidth usage

- Packet Decodes and Analysis

3) Service Monitors to view Service Performance

and Triage using Key Indicators

- Applications needed for Network Ops (DNS, Call

Manager, TACAC, Citrix…)

- Key applications such as Oracle

Location – near

T2 Lecture Room

© 2010 Cisco Systems, Inc. All rights reserved.Presentation_ID Cisco Confidential

CISCOBORDERLESS

NETWORKS

Enabling the Borderless Organization

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