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User GuidePortal Administrator

Table of ContentsIntroduction . . . . . . . . . . . . . . . . 1

Access Your Portal . . . . . . . . . 2–3

Reporting:

Transaction Reports . . . . . . . . . . . 4

Enrollment Report . . . . . . . . . . . . 4

Completion Report . . . . . . . . . . . . 5

Request Course Extension . . . . 6–7

Request Refund . . . . . . . . . . . . . 8–9

Admin Tools:

Add User . . . . . . . . . . . . . . . . . . . 10

Manage Users . . . . . . . . . . . . . . . 11

View User’s Details . . . . . . . . . . . 12

Log in as User . . . . . . . . . . . . . . . 13

Forgotten Password . . . . . . . . . . 14

Portal Purchasing . . . . . . . . . 15–18

Portal Resources . . . . . . . . . . . . . 19

Support . . . . . . . . . . . . . . . . . . . . 20

Let REcampus Be Your Student’s Portal to Real Estate Education!

Thank you for your partnership with REcampus! REcampus makes it easy for your students to register and take online licensing, exam prep, and continuing education courses . In addition, you can provide an online bookstore for your students .

Your new portal was designed with both site administrators and students in mind . Tasks such as monitoring student progress will be more efficient and user-friendly . In addition, the look and functionality of courses are enhanced to improve positive student outcomes . You are also included in the design process of your customized portal right from the beginning, so your school’s portal is as unique as your school!

• Customize: Welcome students with unique messaging, custom school colors, and navigation tabs .

• Organize: You decide what products to display for purchase .

• Analyze: Track purchases and manage user information . Customize curriculum enrollments and reports, as well as monitor course and exam completions .

Click on the quick links below for detailed examples of how a REcampus portal can help make your job easier!

REcampus Admin User Guide >> 1

<< REcampus Admin User Guide >> 2

Access Your Portal

Pre-Login Welcome Page The pre-login welcome page is the main landing page of your portal . This area is customizable, allowing your school the ability to communicate the exact message you choose to provide your students prior to logging in . Your company logo can be added on the upper left, and the portal’s color scheme can be adjusted to match .

Portal LoginTo log in to your REcampus portal, click on the Access My Courses button on the pre-login welcome page and enter your credentials . You will receive an email with your username and a link to set your password . If you need this email resent, please contact your Client Experience Manager .


Access Your Portal

Post-Login Portal Home PageAfter logging into your REcampus portal, you will see a slightly different home page . This page, like the welcome page, is customizable to meet your needs . Use the left menu to access your reports and admin tools .

myAccountClick myAccount to view and manage your personal account information . You may use this section to make changes to your password, view your personal order history, and manage your address book .


Reporting

You will have three standard reports available to you: Transaction Report, Enrollment Report, and Completion Report . These reports are available to you on the left menu .

Transaction ReportsClick Transaction Reports to view details of transactions made in your portal . You can export this report to Excel or PDF . Please note, PDF export contains a limited amount of information .

Enrollment ReportClick Enrollment Report to view a list of your students’ course enrollments, statuses, and scores . You can export this report to Excel or PDF . Please note, PDF export contains a limited amount of information .

[email protected]


Completion Report

Click Completion Report to view a list of your students’ course completions . The report includes user data such as state identifier numbers (e .g ., license number or SSN), course completion data, and completion dates . Note: only certain information will display on the portal due to space constraints . To see all information, you must export the report as either an Excel or PDF file . Please note, PDF export contains a limited amount of information .

[email protected]


Start with Enrollment Report Click the Enrollment Report on the left menu . Search for the student that you would like to request a course extension for and then click on the student’s name .

Request Course Extension


You will be directed to the enrollment detail report for that student . Look for the course that you need to request an extension for and then click the Request Extension link .

Request Course Extension

Enter the new expiration date being requested for the student in the Requested New Expiration Date field and then click the Submit Extension Request button .

The request will be sent via email to the Dearborn Technical Support team, and the administrator placing the request will be copied on the email .


Start with Transaction ReportClick the Transaction Reports on the left menu . Search for the order for which you would like to request a refund . You can search for the order by entering the order number in the Order Number field or by searching for the student’s first and last name . Click on the Order # link .

You will be directed to the transaction detail report for that order . Look for the product for which you need to request a refund and then click the Request Refund link .

Request Refund

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Enter the Refund Request Amount and then click the Submit Refund Request button .

The request will be sent via email to the Dearborn Technical Support team, and the administrator placing the request will be copied on the email .

Request Refund

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Click Add User to add new users . Complete the Create Account form and then click the Create Account button . Please note that boxes with a red asterisk are required fields .

If the box Send email… is checked, the student will receive an email notification with their login information . Please note that the student will receive this same email immediately after an order is placed .

Admin Tools – Add User


Admin Tools – Manage Users

Manage Users allows a school administrator to search for an existing student and conduct various activities related to that student such as viewing or editing profile information, unlocking a student’s access, adding notes to a student’s account, and logging in as a student to access a read-only view of their course progress . Manage Users will also provide you with the ability to export a contact list of existing users .

To begin, click Manage Users on the left menu . Enter the information of the existing student in any of the search fields and click on Search . You can also leave all fields blank and then click Search to return a list of all of the active students .

Select a student from the search results and then click Tools to select from the list of available functions in the dropdown menu .

Export a Contact List of your Existing Users

Click Manage Users on the left menu . Click Search to return a list of all of the active students .

Click on the Excel or PDF button to export a user contact list that will include the following information: last name, first name, username, email, phone number, last order date, and primary address .


Admin Tools – View User’s Details

To view or update the details of a student’s account, click View Users Details from the Tools dropdown menu .

To edit a student’s details, click the Edit link .

To add internal notes, type them in the Notes field and click the Add button . After clicking the Add button, your notes will display with your username and a time and date stamp . Your note will be visible to other administrators . Only administrators have the ability to view and edit notes .


Admin Tools – Manage Users – Log In as User

Select Log In as User from the Tools dropdown menu to emulate users and access their course data . Note: the Log In as User function will open a new window/tab and only allows the administrator to view the course information . No changes or submissions can be made .

Admin Visibility:

• View the completion instructions

• View unlocked course content (areas previously accessed by the student)

• View appendices

• View the Glossary

• Review exams/quizzes that were already taken (where review is available based on state rules)

• View the time spent per unit

• View the pages viewed per unit


Admin Tools – Manage Users – Forgotten Password

Select Send Password Reset from the Tools dropdown menu to generate a password recovery email to the student . This will be sent to the student’s email address on file . You can also send a password recovery email while on the user details page .


Admin Tools – Portal Purchasing

To begin the purchase process, click Browse Available Courses under the Portal Tools section on the left navigation menu .

Portal User Assignment First, select the users you will be ordering for by clicking on the button . You can remove a user from the Selected Users list by clicking on the button .

Please note the available filters that may be used to quickly locate the user . Click Continue .

Navigate Available Product CategoriesClick on the drop-down menus located under Select State for Training and Select License Type to view available product categories . Once in the desired product category, choose any applicable filters and click Select .



Browse Available ProductsProducts of different types will be broken out into various categories for you to view . Click on the product name to view a detailed description of the item . Click Add to Cart when you are ready to select the item .

As an administrator, you will then be asked to indicate which of the users you previously selected should receive the ordered product by clicking the icon next to the student’s name . After making this selection, you may click Continue Shopping to choose more products, or click Proceed to Checkout.



Review Your OrderReview Your Order page will allow you to review what you have in your order so far .

In addition, you will be able to: • Remove user(s) from the order • Remove product(s) from a user within the order • Modify one or all options selected • Change the quantity of an item within the order

After reviewing or making the needed modifications, you can either click Continue Shopping or click Proceed to Checkout .

Please note, you may also view items in your cart by scrolling over View Cart in the portal header at any time .

Select Shipping Information

The Select Shipping Information page will allow you to either choose an existing shipping address or enter a new address to be used for all users within your order .

You may also set addresses individually for each user in the order by clicking the Set Addresses Individually check box .

Lastly, if any physical items are being shipped, from the Shipping Method dropdown, you can select the available shipping options and pricing . After making the necessary selections, click Continue .

Please note, the Shipping Policies section is at the top of the page .

Tonia BlochAbell, Charlotte

Abernathy, David



Payment Summary The Enter Payment Information page will summarize your order’s billing, as well as prompt you to submit credit card information if applicable .

Order ConfirmationThe Order Confirmation allows you to review your order details to confirm that the users, products, and shipping information is correct . Click the Order Details link to view all products contained in the order . If you are ready to proceed with your order, click Submit Order.


Admin Tools – Portal Resources

Portal ResourcesAs an administrator, you have the capability to add documents for your portal users to access . Caution should be used when adding documents to the site, because the documents will be available to students and admins who have access to the site . Management or private documents should not be shared on the portal .

Click on the Resources link on the left navigation menu . As the Portal Resources page loads, you will be able to select the file to download to your portal . Click on Choose File to find the file .

Once you’ve found the file, click on Upload .

When your file has finished loading onto the portal, you will see the file under the Resource listing . If you wish to view the document, you can click on the name of the document . If you wish to remove a document from the list, click on the red X to remove .

Note: Student must be logged into the portal to view the resources .

20<< REcampus Admin User Guide

Support

Visit partner .recampus .com for a variety of resources and training tools .

Client Experience Manager: 800 .958 .6707 or salesops@dearborn .com

REcampus Technical Support:888 .213 .5124 or REtechsupport@dearborn .com

Technical Support is available Monday through Friday, 8 am–10 pm ET .

Website and System Requirements:

MRKT-20058

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