power and social influence
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Power and Social Influence. By: Paul renouf and geoff toal. What is power and social influence?. Power – capacity or ability to change the beliefs, attitudes, or behaviors of others. Social Influence – attempts to affect or change other people. Conformity. - PowerPoint PPT PresentationTRANSCRIPT
BY: PAUL RENOUF AND GEOFF TOAL
Power and Social Influence
What is power and social influence?
Power – capacity or ability to change the beliefs, attitudes, or behaviors of others.
Social Influence – attempts to affect or change other people
Conformity
Asch’s (1995) conformity studies show that even when group pressure is just IMPLIED, people make worse judgments.
If the majority are saying it, they must be right!
Impact on teams with ongoing relationships is even stronger.
Obedience
Milgrams (1974) obedience studies show that people are obedient to authority figures even if the behaviors are inappropriate.
Factors of obedience Legitimacy of authority figure Authority figure monitoring performance Whenever possible, they lied to the authority figure. Closer to the victim, the less obedient. If others disobeyed, more people likely to follow.
Even without rewards, participants obey authority.
The bases of power
Personal or Soft Power Expert Referent Informational
Positional or Harsh Power Legitimate Reward Coercive
Personal is often more effective, especially with teams.
Social Influence Tactics
Rational Argument
Consultation
Personal Appeals
Ingratiation
Exchange
Pressure
Legitimizing Tactics
Coalition Tactics
The Corrupting Effect of Power
How could power change the power holder?
People with power want more power.
Easier to give commands rather than make
requests
They begin to have an inflated view of
themselves.
Unequal Power in Teams
Unequal power leads to more mistrust, less communication, and social problems.
Status Differences Higher status people have more influence in group
discussionsLeave external status positions at the door so
everyone has equal status for best communication.
Group norms Majority rule Encourage open and shared communication. Norms reduce the impact of power differences in
group.
Minority Influence
Minorities can be influential in groups.
Influence depends on Consistency Self-confidence Belief in autonomy Relationship to the group
Stimulate team members to see different perspectives.
Empowerment
Empowerment in a workplace refers to the
process of giving employees more power and
control over their work.
Empowerment leads to increased motivation
and satisfaction.
Increases confidence in abilities.
Power Styles
Passive Polite Attempts to avoid problems Can cause confusion
Aggressive Forceful, negative Deals with problems by refusing to compromise People may withdraw from the situation
Assertive Clear and confident communication Direct problem solving approach to conflicts Goal is to find the best solution for both parties