The Powerful Membership Management System

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www.Fusion5.com.au | www.Fusion5.co.nz

Member360For powerful

membership management

Member360 is an integrated membership management system designed to allow; professional member based organisations to advance the interest of their members, be effective in their advocacy activities and provide professional and career support.

Member360 goes beyond just attracting new members, it’s focused on ensuring member loyalty by providing profiling and reporting tools that make sure you are focused on what really matters to your members. With success in supporting professional sectors such as education and health, Member360 is well placed to ensure the ongoing success of professional membership organisations.

Specifically developed for the Australasian market, Member360 provides organisations with a core system that helps service and grow their membership.

Member360 gives you the tools to create web portals for internal and external users. Information can be shared, so individual users can easily find the most relevant data and tailor it to their needs. Member360 uses out-of-the-box connectors so your system can integrate with existing eCommerce and website solutions.

Having automated and integrated systems reduces your administrative overheads. The Business Analytics and dynamic dashboard capability gives you valuable real-time operational and performance insights into the all-important areas of membership retention, growth and service delivery. And Member360’s intuitive and easy-to-use web interface lets your users access information from any device – in the office, at home or on the move.

Member360 is equipped with ready-to-implement features and modules to support your organisation. It provides a single hub across all your business information. Internal back office functions such as membership and contact management, invoicing and fee calculation and case management are covered. So are event management, communications and contact centre tasks. Online forms and automated workflow digitise your data, reducing your reliance on fallible paper and manual processes.

Member360 is fully configurable, quick to deploy, and offers a full suite of modules to enhance the way you deliver services to your members.

Member360 also integrates easily with familiar productivity tools, including Microsoft Office and SharePoint, further extending its value and productivity.

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Why Member360?

Member360 features:

Member360 is more than just a conventional membership management system. It has been specifically designed to manage professional member based organisations and associations. It provides a platform to support advocacy, professional development and communication.

Member360:Provides your users and members with self-service web portals

Features Business Intelligence tools and dashboards

Integrates easily with your other solutions

Is fully configurable, letting you adapt to change quickly and easily

www.Fusion5.com.au | www.Fusion5.co.nz

MEMBERSHIP MANAGEMENT

Member sign-up and contact management

Position and qualification management

Tiered membership options

Event and workshop scheduling

Attendance and session management

Calendar and resource management

Product sales, orders invoicing, eCommerce integration

Case and call centre management

Member service management

Professional development

Self-service web portal

CUSTOMER RELATIONSHIP MANAGEMENT

CRM and contact management

Expression of Interest processing

Case management

Microsoft Office and Outlook integration

Email marketing packages

Resource management

Real-time dashboards

EVENT MANAGEMENT

Create and set up events

Integrates with your website for online event registration

COMMUNICATION

Out-of-the-box communication modules

Integrates with third party applications

Automation

Membership Management System

APPLICATIONSPROFESSIONAL DEVELOPMENT

MEMBER CONTACT MANAGEMENT

SERVICE MANAGEMENT

MEMBER PORTAL

RECRUITMENT

COMPLIANCE REPORTING

FINANCE & INVOICING

CRM

COMMUNICATIONS ANALYTICSINTEGRATION, WORKFLOW & NOTIFICATIONS

Member360

Workflow Notification Integration

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HR/Payroll Website Finance

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RECRUITMENT

Attracting new members is one aspect of your growth strategy. So are supporting existing member services and evolving new ones. And knowing who to target and when to target them is vital to success.

Member360 provides pipeline management, quotas and analytics that keep your recruitment team informed, dynamic and creative.

MEMBER ENGAGEMENT

Member360 has the tools you need to analyse members’ interests and specialties and engage in conversations that are relevant and useful. The system features flexible categorisation, segmentation by demographics and membership type, and lets you engage across traditional, email and social media platforms.

Having meaningful engagement is a sure way to retain members.

SERVICE MANAGEMENT

The system’s efficient service management capability lets you manage requests from members with ease. Its ability to build up a knowledge base ensures consistent and relevant responses to your members’ needs.

Member360 gives your administrative and membership staff the means to increase first contact resolution and improve consistency of service.

PROFESSIONAL DEVELOPMENT

For organisations where ongoing education and training is a key component for its membership, Member360 is ideal. It gives people the ability to track their professional development and ensure their skills are up to date and relevant.

STAKEHOLDER ENGAGEMENT

Member360’s powerful engagement tools help you foster relationships with relevant organisations and individuals. You can be sure that you’re talking to the right people and promoting the interests and needs of your members.

Use the tools to stay in touch with former members and reach out to them when appropriate. Build and nurture your referral networks to grow your business and increase its influence.

Member360. Going the full cycle

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FINANCE & INVOICING

Our powerful financial management platform configures invoicing against your membership types, as well as managing payments for events and product sales. You can calculate fees automatically and generate the appropriate invoices.

Having a configurable workflow gives you seamless management of the end-to-end financial lifecycle of every member. And there’s no need for complex reconciliations because the eCommerce and finance management systems are integrated.

ANALYTICS

Our inbuilt Business Intelligence tools give you vital insights from activity deep within the member lifecycle.

Use real-time dashboards to slice and dice information on the fly and increase your organisational success by taking action at exactly the right time.

INTEGRATION, WORKFLOW AND NOTIFICATIONS

Bridge the gap between data, insights and action with Member360’s Integration and Event Framework.

Create a smarter member, organisation and staff experience by using the workflow capability to connect applications, data, notifications and events. Monitor activities across all your business systems in real-time, so you always respond appropriately.

TECHNOLOGY

Member360 is built on a strong enterprise technology platform that protects your investment. It provides the flexibility to deploy Member360 in-house, or as a hosted or SaaS solution. The full enterprise 3 tier architecture allows your in-house IT team to tap into a powerful application framework to manage and integrate your key business systems.

CRM

Member360 lets you store member and stakeholder interaction information in one, integrated solution. This single repository of information gives your engagement, growth and membership teams everything they need to gain a greater understanding of your members and their needs.

Our system uses tried-and-tested CRM principles to provide in-depth contact and company relationship management. It fully supports your stakeholder management needs, and delivers an engaging member experience.

COMMUNICATIONS

Member360 keeps your members up to date with the latest information. The in-built tools generate targeted communications based on key milestones during all stages of the membership journey.

You can log communications from multiple channels against contacts to give your organisation a full view of both the member, and all the information they receive.

Member360. Supporting the enterprise

Fusion5 A well-qualified partner

We are committed to developing business solutions that address the challenges faced by organisations in this rapidly evolving digital era. By working closely with member-based organisations over the last 15 years, we’ve designed award-winning and innovative solutions to effectively engage, recruit and manage members through their member ‘lifecycle’, and beyond.

From mobile applications, member portals, membership management, CRM, HR and Payroll, Enterprise Service Management to system integrations, our solutions add value while reducing administrative overhead. We help you keep pace with organisational and technological transformation, improve processes, and increase member loyalty.

Find out how we can help you:

Deliver a great member experience through multiple engagement options

Provide members, partners, and stakeholders with self-service portals

Run a highly efficient and supportive call centre

Automate and boost your marketing process to recruit new members

Provide full membership management

Manage and control the ordering of goods and services

Improve IT process control

Today our services are utilised by over 700 customers and our success is recognised by our key partners including Oracle, Microsoft, Aptean, NetSuite and HEAT Software. We have close to 300 people in nine cities across Australia and New Zealand.

Australia | +61 3 9922 5519 | Ben.Stewart@Fusion5.com.au

| www.Fusion5.com.au

New Zealand | +64 9 379 0525 | | www.Fusion5.co.nz

Fusion5 | Industry Solutions | Member360