practical events management lecture eight: teams and teambuilding
TRANSCRIPT
Lecture Overview
Groups
Influence
Formation
Teamwork
Team Characteristics
Team Roles
Work Roles
Leadership
Conflict Management
Group Influence
Sense of identity
Structure
Norms and expectations
Pressure to conform
Sense of security
Mutual support
Unification
Shared knowledge
(Lashley & Lee-Ross, 2003)
Group Formation
Personal attraction
Group activities
Group goals
Security and social affiliation
Status and self esteem
Power
(Wood, 1994)
Teamwork
“Teams are special. They evolve from groups who have learned to work together skilfully”
(Honey, 1998:161)
“Members identify and fully use one another’s resources and facilitate their mutual interdependence toward more effective problem solving and task accomplishment”
(Reddy & Jamieson, 1998:77)
Characteristics of Teams
Taking care of ourselves
Taking care of each other
Taking care of facilities, equipment and supplies
Having balance in our lives
Giving the other person the benefit of the doubt
Bringing our best to each situation
Putting the other person first
Thinking ‘we’ and supporting other group members
Melding our goals with the group’s goals
Appreciating the strengths, diversity and limitations each person brings to the team
(Jordan, 1999)
Defining Conflict
A process in which an effort is purposely made by A to offset the efforts of B by some form of blocking that will result in frustrating B in attaining his or her goals or furthering his or her interests”
(Robbins, 1998:168)
Views of Conflict
The Traditional view (1930s and 1940s)
The Human Relations view (1940s to 1970s)
The Interactionist view (present)
Causes of Conflict
Competition for limited resources
Differences in objectives
Misunderstandings
Personality clashes
Poor performance
Lack of cooperation
Disagreements over methods
Disputes over areas of responsibility or authority
Failure to comply with rules or policies
Communications breakdowns
The Conflict Process
Stage One Potential opposition
Stage Two Cognition and personalisation
Stage Three Behaviour
Stage Four Outcomes