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CURRICULUM VITAE

Pramod RawatPhone: +91-9219650555 / 9058719157Email: - Email:-rawat.pramod.sameer@gmail.com Job Objective: To work with sincere dedication and ardor for building a career full of new challenges, growth and achievements. To work as a part of a team as well as good team leader to achieve the organizational and personal goals.

‘Total working experience: 8 Years’

Experience SummaryWorking in Sistema Shyam Teleservices Limited (MTS) as a MIS Executive Network (O&M)

Department

UP-West Circle based at Meerut since May 2012 to till date:

Current Responsibility: Monitoring Payment Present Location MIS on Daily Basis. Tracking with V.H.D. (Vendor Help Desk) Vendor Invoicing Payment Data. Check & Validate the I.P. (Infrastructure Provider) & P&F (Power & Fuel) Bills

and processed for payment. Maintaining the I.P. & P&F Billing MIS Month on Month. Resolving the billing related issue with Vendor concerned. Maintaining Monthly PPT of Month on Month. Analysis of I.P. Fee & P&F costing & providing the Feedback to Management. Providing the Monthly Provision before the Month Starting. Arranging the M.O.M (Minutes of Meeting) schedule with Vender. Maintaining the IP Wise Infra Outage Penalty Month on Month. Providing the Monthly Site Wise Data Base. Providing the Technical Certificate on Monthly Basis. Providing the Saving Report to Management (Budget v/s Actual). Supporting in proactive activities (From Indoor BTS to Outdoor) & (from Non EB to EB). Raising the request for new sharing site feasibility. Providing the SSTL Assets detail to finance for UPW Circle. Providing the IP & Site wise upgrading detail by EMF portal. Participating in Regulatory Compliance Data. Participating in BHQ (Block Head Quarters) Rollout Project. Processing the IP’s Leased Line Invoices.

Achievements

1. Rewarded with BI Annual High Five Award, 100% Validation of IP & P&F Invoices within SLA and supported regulatory compliance team for preparing data for 2014.

2. Rewarded with BHQ Rollout Campaign Successfully done within the Rollout SLA 2016.

Worked in Tata Teleservices Ltd. from Nov’08 to May’12.

1. Retention MIS Executive2. Retail Operation Executive and later been promoted as Retail Store Manager

“Store Manager from Dec-2011 to Apr-2012”

Motivating & Helping the store team members to achieve their individual target. Ensuring Timely Downloading and uploading necessary information between the team

member & Top Management Maintaining efficient utilization of available manpower to achieve store target Responsible for Achieving compliances of the store given by the management Arranging training session relating to product, customer interaction, soft skill etc on regular

basis. Providing product related update on daily basis during morning/evening. Handling escalated cases from the R.E. Responsible for Opening & Closing Stock of Store. Maintaining and developing relationships with existing customers in person via calls and

mails Conducting different type of Demonstration of product to enhance the customer base. Deciding and tracking down the monthly, weekly targets of the team. Increase the ease of doing business with our company by allowing customers to manage their

bills and their payment information online.

Achievements

Rewarded With “Spot Light Award” for Good Customer Services for Feb 2012.

“Retail Operation Executive from May-2011 to Dec-2011”

Maintaining LPMS MIS (Leads Prospect Management System) MIS on Daily Basis. Generating Circle Smiley, WMS, & Retention reports on daily Basis. Generating Interaction Reports from CRM & TIPPS on Daily Basis. Assigned & Converting Leads of all the touch point (Retail Outlets) of UP-west. Arranging Training Sessions regarding Product & System on regular intervals.

Providing support to all Retail Executive in achieving their targets. Providing Recruitment & Full & Final Docket of Retail Executives to H.R. Resolving their application Ids related issues. Making the Audit Schedule for COCO (Company Owned Company Operated) Store. Handling to 27 COCO across UP West Circle. Maintaining Monthly PPT of Monthly compliances. Working on KASH Data and provide the solution avoid to inaccuracy. Store & Location Wise Disturbers the High ARPU data for cross sales prospect. Co-ordination with Channel Partners for customer complaint & queries whenever required. Reducing the churn & increasing the Retention with FTR activity.

Achievements

Achieved three time 50% Sales with 100% closer against LPMS Leads.

“Sale MIS Executive from May-2010 to Apr-2011”

Arranging database for the process, preparing dashboards internally & externally to know the current run rate of the process and to know the required run rate of the process

Making presentations for reviewing on daily and monthly basis. Co-ordinating with other departments for the data to analyze and present the same for the

improvement etc. Responsible for Preparing Aging report circle wise. Preparing MIS of processed and pending vendor service payment to HOD and client. Maintain track of Service Invoice and match with Contract Agreements, Purchase Order. Responsible for Finding Duplicate Mobile No from Daily Activation. Responsible for Calculated Daily Activation Vs OE Entry. Responsible for Upload the Detail in POS (Point of sale) for all the Mobile No which we have

collect to the Distributor point, BRO & DSA. Responsible for maintain date to date, month to month total Activation report. Responsible for Making MIS Report for Circle, Month & Day wise volume trend information

Report. Analyze the all commercial data related to invoices make to reliability and avoid delay in the

payment.

“Retention MIS Executive from Nov-2008 to Apr-2010”

Analysis of Churn & Retention. Ensure timely regularly flash the Involuntary Retention Performance Bucket Wise &

Voluntary Performance Product & Segment Wise. Maintaining Involuntary & Voluntary MIS on Daily Basis Tracking OGB & TSP Inflow Month on Month by Inflow Trend One point contact between Circle & Branch for all Retention related data & MIS. Responsible for all retention related payout to be disbursed timely in the branch location.

Organizing and coordinating service camps for company paid customers within company premises with prior approval.

Month on Month Tracking on Retention (Voluntary & Involuntary) and Churn by Monthly Review.

Co-ordination with FC Location for customer complaint & queries whenever required. Co-ordination with FC Location for Retention Tools product related Work proactively to improve customer Health Base.

Achievements

Rewarded With “Spot Light Award” for retaining 30% customers going to be disconnected in voluntary reason for July 2010.

Applications Worked On

CRM (Customer Relation Ship Management) TIPPS (Tata Indicom Pre Paid Service) LPMS (Lead Prospect Management System) LMS (Learning Management System) RMS (Retail Management System) IDM (Identity Management) DP (Dealer Portal) E-process Enterprises Portal BSCS (Business Support & Control System) VAS (Value Added Services) COGNOS (Analyst Software) I-Care SAP

Qualifications(In sequential order starting from the most recent)

Degree InstituteB.Com D.N. Degree College, MeerutIntermediate Dev Nagri Inter College MeerutHigh School Govt. Inter College Meerut

PERSONAL DETAIL

Father’s Name : Late Mr. G.S RawatMother’s Name : Mrs. Ishwari Rawat Date of Birth : 10th September, 1982Address : 69, Mohan Pura near Canara Bank

Delhi Road MeerutMarital Status : Married

Date:

Place: Meerut P r a m o d R a w a t