pre-con ed: bridge the gap from alert suppression to mttr through enterprise orchestration

World®’16

BridgetheGapfromAlertSuppressiontoMTTRthroughEnterpriseOrchestrationEdLuna/Sr.PrincipleConsultant/CATechnologies

MFX181E

MAINFRAMEANDWORKLOADAUTOMATION

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

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Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation


Abstract

ThissessionwillcoverhowCAProcessAutomationcanaddvaluetoyourcloseloopincidentmanagementprocessesforyourexistingmonitoringinvestmentinordertodecreaseMeanTimetoresolutionbyintroducingrepeatabilityandconsistencytoexistingprocessesandthedatathatdrivestheseprocesses.

EdLuna

CATechnologiesSr.PrincipleConsultant


Agenda

KEYITTRENDS

DEFINETHEPROBLEM

CUSTOMERSUCCESES

HOWDOESCAPROCESSAUTOMATIONADDRESSTHEPROBLEM

HIGHLEVELSOLUTIONOVERVIEW

DEMONSTRATION

1

2

3

4

5

6

Q&A7


AGILE ALM

Agilemethodologieshavecompletelydisruptedsoftwaredevelopment,andtheycontinue

tomature,withincreasingadoptionwithinlargeenterprise

environments.

CONTINUOUSDELIVERY&DEVOPS

The conceptofContinuousDeliveryandDevOpshasemergedtobridgedevelopmentandoperationsandtoensurethatthebenefitsofAgilemethodsreach

boththeenduserandtheorganization.

CLOUD COMPUTE

Cloudcomputingandnewformsof“technology-as-a-service,”havenowreachedintotheverynatureofhowsoftwareisdeveloped,

deployedandconsumed.

KeyITTrends

DefinetheProblem& HowdoesCAProcessAutomationAddresstheProblem


AlertSuppression/MeanTimetoResolution– TodayINCIDENT&PROBLEMMANAGEMENTSCENARIO

SNMPTrapistriggeredinNMS

LookupAssetSLA&Criticality

Failed

1

Alertisvalidatedthroughmanualtesting3

4

Validatethatservicehasbeenrestored

11

DataCenterOpsnotifiesNOCserverhasbeenfixed

10

CheckChangeMgmt forcurrentorrecentchangeactivity

7

AlertisassignedtoDataCenterOpsforrepair

8

CreateTroubleTicket6 EscalateTicket/Alertbased

onSLAandAssetImportance

5

DataCenterOpsfixestheserverissue

9

Updateticketinformationandnotifycallcenter

12

AlertreceivedatNOC 2

CloseIncident&NotifyEndUser

13


Predictability§ TrueMetrics§ RealDatatoMeasureby§ KnownOutcomes§ Optimization

Repeatability§ ProcessesandSteps§ TrueDataSources§ IntegrationPoints

Consistency§ Processesthemselves§ Results§ DataInputs§ DataOutputs

WhatisEnterpriseOrchestrationRoleinDigitalTransformation?ValueCAProcessAutomationprovides….


AlertSuppression/MeanTimetoResolution– TomorrowMANUALVS.AUTOMATEDRESPONSETIMELINES

15 min 30 min 45 min 60 minStart

MANUALPROCESS

TriageRemediation

Validation&Closure

Previouslymanualprocessoftriage,informationgatheringanddocumentationhasbeencompletelyautomated.

CommonremediationworkflowaredocumentedwithinandperformedbyCAPA

CAPAorchestratesretestingprocedurestoensureremediationachieved.Oncesuccessisvalidated,documentationandclosureprocesscompletesinfullyautomatedfashion.

BusyNOCpersonnelreactivelymanageissuesbasedonpriority,however,highpriorityalertsmaysitinqueueifoperatorsareworkingotherissues.

RemediationhandledremotelybyDataCenteroperationspersonnel.

FirstavailableNOCoperatorreceivesemailnotificationfromDCOps.Mustfamiliarizethemselveswithissueandthenperformvalidationtestingandincidentclosure.

AUTOMATEDPROCESS


Integrating:§ People§ Process§ Technology

Todrive…streamlined,repeatableandautomatedactionsacrosstheorganization

CAProcessAutomationOrchestratingAcrossTheOrganization


CAPAM

PLATFORM

INTEGRATION

PROCESS

MAINFRAME WINDOWSSERVERS

UNIX/LINUXSERVERS

VIRTUALSERVERS

CLOUDSERVERS

CAPAM:EnterpriseOrchestration


CAProcess Automation

CAProcessAutomationEnterpriseGradeOrchestrationEngine

“KEYDIFFERENTIATIONANDVALUE”

§ ProcessControl&Resiliency

§ SecurityFramework

§ EnterpriseIntegration

§ ArchitecturalFlexibility&ScalabilityNetwork&Infrastructure

Management

ServerProvisioning CloudProvisioning

ConfigurationManagement

ChangeManagement

PlatformSupport

ServiceDesk


HowDoesitWork?ARCHITECTURE&FUNCTIONALELEMENTS

AUTOMATIONDESIGNER

LIFECYCLEMANAGER

AUTOMATIONLIBRARY

PROCESSORCHESTRATORS

APPLICATIONS VIRTUALSERVERS

PHYSICALSERVERS/BLADES

DATABASES NETWORKDEVICES

DISCSCAN

ProcessFormsDatasets

MANAGEDRESOURCES

TOUCHPOINTEFFECTOR

SENSOR


CAPAM

TRUEDATAFEEDS

REALMETRICSTOMEASUREBY

REPEATABLE

PROCESSES

CONSISTENTR

ESULTS

PAM+

PatchManagement

PAM+

AgentSuppression

PAM+Job

Scheduling

PAM+

ApplicationDelivery

PLATFORM

INTEGRATION

PROCESS

CAProcessAutomation:NotJustforMTTR

AlertSppression/MTTRAutomationSolutionDemonstration

CaseStudiesSolutionImpact


RealWorldProblemè RealValue

1 20,000 $19 $4.56MMUSECASE SAMEDAY

REQUEST/MONTHCOSTOFEACH

MANUALREQUESTANNUALCOSTPERYEAR

50% $3,000,000REDUCTIONSDRSBY

AUTOMATINGPROCESS

ANNUALSAVINGS!!!


LargeRailroadTHEBACKGROUND

DeliveraneffectiveFaultManagementSystem

CAMainframecustomerforalmost30years.

Firstsignificantfootprintonthedistributedsideofthehouse. CAengagedwiththecustomerinaverydetailedPOCalongwithIBMandEMC.

RFPProcessforthesolution,weputinourduediligencetogetaCAMAPFoundationAgreementinplace.HugeteameffortforthiswinanditputsCAinagreatpositionmovingforwardwiththecustomerinseveraladditionalkeyareas.

§ POCforProcessAutomationtodoparsingofinformationinfilesandperformingeventactivities

§ CrossBUSalesteamsandtechnicalteamsworkingforacombinedsolutioninordertoeffectivelywinthisopportunity

§ NeededadetailedsolutionforFaultManagement

§ BelievedthatCATechnologiescouldsolvetheirprobleminmanagingtheirenvionment

§ AbilitytoprovideAutomationbeyondthecapabilitiesofSpectrumwiththeabilitytopolldevicesandlookatalarmsandhavetheabilitytoeffectivelygenerateeventsbaseduponthem

§ Tightlyintegratedsolutionandflexibilitiyofthetechnology

§ Provided thecustomer withtheabilitytocreateconditionalrun-bookcapabilities

EXECUTION WHYTHEYINVESTED?


GlobalSportsCompanyTHEBACKGROUND

Clientwasseekingwaystoincreasetheefficiencyoftheirsupplychain

CAWorkloadAutomationwasbeingusedtomanageanextremelyhighvolumeofSAPjobs.

PriortoCAProcessAutomationITwasspendinghundredsofhoursdevelopingthecustomautomationscriptsandcross-platformintegrationsthattheirsupplychainrequired.

TheywantedtoincreaseefficienciesbyautomatingmanualtasksusingCAProcessAutomation

§ CAProcess Automationwas identifiedas aquick waytoreducetheamountoftimespent onmanaging manualtasks associated withRetailOnDemand jobs.

As aresult:§ Cut overall costs while improving

flexibility through dynamic allocationofcomputing resources.

§ Reducethetimetopromoteworkloads fromdevelopment toproductionby95%.

§ Reducethetimeit takes toresolvefailed jobissues by50%.

§ Enable authorized user toeasilyscheduleandexecute specificworkload jobs.

§ Ensure compliant configurations,reporting,andcorrective actionsacross departmental boundaries

CAProcess Automationallowed theClienttomoreefficiently manage theprocess ofacquiring theraw materialsneeded toproduceproducts,andthentostreamline thedeliverytotheirglobaldistribution centersoftheirproducts,onscheduleandonbudget.

EXECUTION WHYTHEYINVESTED?


WhyCAProcessAutomation

SPEED

“WithCA’sSolutionwewereabletoaccomplishinhourswhattheircompetitiontookweekstodo”–Oneoftheworldslargestbenefitproviders

Handles automatically over20,000change requests amonth – One oftheworlds largest banks

“UsingCAProcess Automationhasdelighted our downstreamcustomers,those doing theinstallations,andwe arefindingthey arenow very supportive andengaged inwhat we aredoing.”-LargeNorthAmericanHealthServicesProvider

SCALABILITY ADAPTABILITY


Questions?


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MainframeandWorkloadAutomation

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