pre pay caf@' hospitality and management!

8/3/2019 Pre Pay Caf@' Hospitality and Management!

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D

onaldLewis

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PRE-PAY-C

AF@HOSDPI

TALITY!

PRE-PAY-CAF@ HOSPITALITY AND MANAGEMENT RULES AND

REGULATIONS EXPLAINED!

ENTROPY UK LTD

19 DEASWAY LONDON N9 9TX


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PRE-PAY-CAF@ HOSPITALITY AND MANAGEMENT RULES!

The Rules of Our Trade!

The Pre-Pay-Caf@ Enterprise and Association aims always

to fully ensure that all of our members and also all other

franchise member operators,

are always ready and fully able to comply with all of the

current and latest government regulation and legislation

policies as they arise,

one of our key roles as an organisation is to keep our whole

industry abreast of all current and new government

or other regulatory requirements and or company

developments.

To this end the Pre-Pay-Caf@ Association has even

developed a collaborative relationship with all ofour members and franchise member organisations

within which we install a complete unified compliance

solutions package which compromises and includes in the

development of online compliance toolkits for all of our

members and associated partners,

we achieve this by producing a wide range of postedpublications that will be made available in printed

format or as a digital downloadable document file.

Designed specifically for the staff and management teams

of the Pre-Pay-Caf@ Enterprise Hospitality Association

These are our Kitchen Management and Staff Member Rules

and Regulations set out for compliance by all and to be


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fully enforced and executed whilst working or operating

within our Hospitality and Catering Arena of our Association.

The Pre-Pay-Caf@ Organisation expects that all of our staffmembers would fully abide by these all of these company

guideline rules whist working within the confines of a

Pre-Pay-Caf@ Indoor Diner Establishment

These Rules are to be dutifully followed by all staff members

At All Times.

RULES FOR ALL STAFF MEMBERS:

Before any staff members will be accepted to join our

Pre-Pay-Caf@ Shop Floor Catering Services and

Management Environment Team,

they will all first have to undertake and Pass an

Industry Standard Health and Safety Course Testthat will address the following subjects;

Health and Safety.

Food Safety.

Fire Awareness.

Fire Risk Assessment.

Fire Risk Safety Management Systems.

Industry Updates.

Training of New Staff Members (inducting rookies)


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Management Staff and Rules:

Our Pre-Pay-Caf@ Staff members are not just valued by our

organisation as just normal people and we must all thank

the lord for that fact.

It is because of the eclectic personal backgrounds skills and

the differing qualities that our management staff brings to

the table that is one of the key reasons why our managersstand out in front from all others.

Our organisation we believe is working at its best when

working with groups of managers in which we believe

that we can toss away our own regulatory rules manual

in order for our managers to create an outstanding and

dynamically flowing workspace environment programmes

that would be just what all of our staff member delegates

would want and would like to see,

managers that create peaceful and happy working

atmospheres in all stores keeping staff focused happy

and ready to put their acquired skills to the test in a

moments notice.

The Pre-Pay-Caf@ Organisation would expect that all

managers wishing to join our organisations network

management team, should be already well trained and

previously skilled in the following areas of expertise.


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COMMUNICATION SKILLS:

All managers should be aware of all the pitfalls and

minefields that litter our everyday communication issues.

PRESENTATION SKILLS:

All mangers should know how to present themselves and

their authority with balance- for excellent presentation skills.

TEAM BUILDING SKILLS:

All managers should know that team building is an art it is

not as simple as it may sometimes seem, but when carefully

balanced it seems to make the whole team work more

effectively together.

LEADERSHIP SKILLS:

All managers should be aware of the fact that leadership

skills start from the top down regardless of your race gender

or professional class prerogative.

EXECUTIVE COACHING SKILLS

All managers should be aware of effective coaching and

support for all members of your selected personnel team

and key command personnel.

Be Firm.

Be Effective.

Be Human.


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The first role of our managers would be to provide and

explain for all staff members the purpose of our mission

providing then all with a clear vision and helping staff

members understand the bigger picture of our operation

our goals and also our focus for the future, our managers

roles therefore are to.

OUR MANAGERS MAIN ROLES:

To develop a definite goal focus for all staff members.

To communicate clearly persuasively and confidently.

To intelligently organise people and effectively prioritise

work.

To confidently manage conflict and handle even youre

most difficult people.

To self motivate with a positive mental attitude.

To inspire others and create a positive and productive

working atmosphere.

Set Standards.

Adhere to our Personal Code of Conduct Policies.

Enforce Rules and Regulations.


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CONFLICT MANAGEMENT:

Conflict management in the workplace can be beneficial or

destructive depending on how it is managed.

Proper conflict management requires that that you;

Always protect your staff members self concept.

Always tell them precisely what is wrong.

Always give them a way out of a conflict situation.

Always be objective and specific not emotional and

inflammatory.

Always distinguish reasons from excuses and have a

different strategy policy to deal with each scenario.

Always know when to negotiate and when not to.

HUMAN RESOUCES:

The human resources department within our organisation

manages the administrative aspects of all of our employees.

THE (P-P-C) HR DEPARTMENT:

The HR department of our organisation is charged with

Finding, Screening, Recruiting, and Training all job applicants

as well as administering employee benefits programmes.

Our human resources policies plays a key role in helping our

company deal with a fast changing competitive environment

and also the greater demand for quality employees.


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It helps to;

Effectively manage and utilise staff members.

Develop performance appraisal and compensation to

competencies.

Develop performance enhancements that then enhance

overall organisational performance.

Increase the innovation creativity and flexibility necessary

to enhance competitiveness.

Apply new approaches to work process design, succession

planning career development and inter organisational

mobility.

Manages the implementation and integration of new

technologies through improved staffing training andcommunication with all employees.

KITCHEN HOSPITALITY MANAGEMENT STAFF AND RULES:

THESE RULES ARE TO BE FOLLOWED BY ALL STAFF AT ALL

TIMES WITH NO EXCEPTIONS

Kitchen Management Rules:

Our Pre-Pay-Caf@ Head Chefs and all other successful relief

staff candidates wishing and chosen to join with us and work

within the Pre-Pay-Caf@ Diner Establishments.


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Must of course already have some form of cooking or kitchen

management qualifications and experience in

Modern Day British Cooking Practises.

Our Chefs must be tidy, organised, hard working, and also

very passionate about their food.

They must be ready and able to quickly adapt to small menu

changes on a daily basis with an emphasis on

Seasonal, Local Produce, Fresh Sea Food and Game.

Cooking and Kitchen management skills would then therefore

be a huge advantage for any chefs that would be wishing to

acquire this role.

We would not dream of ever offering any of our customers

poor service.

We further eradicate that probability factor and ensure

that our kitchen staff always delivers first class service

to all customers,

by the way and use of adapting our service functions

throughout the whole of our network enterprise

to a system that is factory pre-installed into our veryexecutive fabric operating systems and that consists

of the latest in

Kitchen EPOS Food Ordering and Management Systems

that then deliver massive increases in control efficiency

and productivity across the board.


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Improved food delivery time is the most significant benefit

and this then in turn translates to improved customer

satisfaction.

Our kitchen management systems revolutionise

communications between kitchen servers and

staff and also helps to provide immediate and accurate

data information that enables head office managers

to monitor and manage kitchen staff performance.

Our Chef is in charge of everything related to our in-store

hospitality catering and management including

menu creation staff management and also some small

forms of business related aspects.

Whilst this position still requires some extensive cooking

experience and often involves actively cooking customers

meals this role is still not necessarily very hands on.

BASIC ROLE:

Our Head Chef is someone who knows how to cook and

someone who can also comfortable manages to run and

control a kitchen.

Leadership and management skills are also a required trait.

Our in-house chefs have the ability to execute a vision with

consistency making decisions large or small.

The ability to make brilliant creatively dazzling and delicious

food is near worthless if your chefs cannot produce the same

standard of perfection time and time again in exactly the


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same way, whilst also still having to operate and work at high

speed when they are also constantly under the gun.

So we then therefore regard our In-store Hospitality Cateringand Management Team as Top-Chefs.

OUR CHEFS ARE THE BEST:

Head Chefs who can create new dishes that are different

from all others.

Head Chefs who have the knowledge to surround themselves

with those who will follow their lead diligently.

Head Chefs who have the insight to hire relief staff workers

who also share the same initiatives and imagination to bring

that little something more to their kitchens.

Head Chefs who are so devoted to our operating brand andstyle so as to achieve perfection in all that they do and that

are also open to all of the abundant culinary styles that our

current world has to offer.

HEAD CHEF RULES:

Always make sure that management must lead.

Always be aware of what is happening in the kitchen and

enforce rules appropriately.

Always be in control when in management arena.

Always be aware of what is happening on the shop floor.


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Always ensure that all of your allocated staff is in the right

place at the right time.

Always make sure that all of your allocated staff dressesaccordingly.

Always make sure that you never stop improving on your

own standards.

RELIEF AND WAIT STAFF ROLES AND RULES:

Shop Floor Relief and Wait Staff Attendant Rules:

General Purpose:

Our Pre-Pay-Caf@ Relief and Wait Staff serves food and

beverages for all of our in-store customers that use our

hospitality catering and management services environment.

Essential Primary Functions:

The primary responsibilities of the relief and wait staff are to

provide the highest quality service to all customers at all

times.

Other responsibilities include seating customers presenting

them with assistance on the use and operation of our

customer-table-top-ordering-systems i.e. help navigate

ordering menus, making the appropriate meal and beverage

suggestions and also answering questions regarding food

preparation.


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After memorizing the customers food order via our handheld

wait staff ordering device, the wait staff then relays the order

to the kitchen for preparation

(which would have already been sent to the kitchen via the

customer touch screen ordering interface terminal)

When preparation is complete the relief or wait staff then

serves the food to the customer using proper rules of

etiquette.

In addition the wait staff may total bills and may even be

asked to respond to some occasional complaints regarding

the food and or service.

The relief or wait staff may also accept bill payments refer

customers to the cashier or instruct customers on the use of

making payments via the touch screen swipe facility installedon all customer touch screen interface terminals.

The relief and wait staff may carry and distribute supplies

and equipment, assist others in the preparation of foods and

properly store food, utilizing their knowledge of temperature

requirements and spoilage.

The relief and wait staff are also expected to clean and

sanitise workstations and equipment and follow all Pre-Pay-

Caf@ Client Regulatory Rules Procedures and Regulations.

The supervisors of the relief and wait staff may often assign

other duties as and when they arise and when needed


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including clearing and resetting tables and the training and

supervising of other dining room employees.

MAIN AREAS OF YOUR WORK:

Constantly communicate with your leadership and

management teams at all times

Confidently tend to all customers needs.

Confidently transport food orders to designated tables

efficiently.

Clean and clear all tables after use.

Clean and wipe all terminals after use.

Constantly check and clean public convenience areas.

Concentrate on what you can do and not on what you cant.

Create for yourself your own personal code of conduct that

will enhance your own abilities.

Always have positive mental attitude.

Gather and evaluate feedback both positive and negative.

OUR UNBREAKABLE RULES:

Always obey your controlling management team.

Always be on time.

Always be dressed appropriately.

Always be ready to attend and to serve.


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Always be happy and friendly to all customers.

Always be ready to exceed to go that extra mile and to even

out perform even your own expectations.

Always be yourself.

Note:

The Pre-Pay-Caf@ Organisation also has other available

job applicant positions for the right selected candidates these

positions include;

Technological Terminal Field Technicians

role includes;

Backup and Maintenance of In-store Out-door Hardware

Terminals In-store Display Devices All Areas All Stores.

Technological In-store Staff Technicians

Role includes;

Assist customers Clarify Operating Systems Format and

Functions for all In-House Peripheral Devices i.e.

Customer Table-Top TouchScreen Interface Terminals

Hand-held and Display Signage Devices.


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OUR BONUS AND INCENTIVE SCHEMES:

The Pre-Pay-Caf@ Organisation also adopts bonus and

incentive schemes for the benefit of all of our staff membersthat consist of;

Directors and Managers Reward Packages.

Our directors and managers rewards bonuses and incentives

packages are designed and are administered to reward all of

our managers and directors alike for their outstandingcontributions that they bring on board when signing on and

joining the forces with the

Pre-Pay-Caf@ Enterprise Organisation.

Our directors reward strategy is crucial for all of our

employed managers and directors.

These are the people who drive our business, set the

direction, and through their combined leadership, achieve all

of our companys business strategic objectives.

So therefore our managers and directors would expect a

rewards package that strikes the right balance between

Contributions, Results, Risks, Simplicity, and Tax Efficiency.

One of the most difficult and important areas in setting

rewards for managers and directors, is the setting of

challenging but realistic targets.

Based on the achievements of our companies strategic

objectives and also defined in SMART terms.


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Our board of directors define the objectives that ensure

that our managers and directors buy in to the reasons

that will determine their incentives.

Company Staff Employee Reward Packages.

We compensate all of our relief and wait staff employees

with rewards bonuses and incentives for all of their hard

work.

We believe that even they would expect that their rewardsshould match their own view of their value and service that

they deliver to our business.

We believe that if our employees felt that their rewards did

not match with their own view of the contributions that they

have so far provided for our company they will not be

motivated.

Worse still they may even feel the need to gain a little

payback in other ways, i.e.

(Failing Sickness Absenteeism for example)

They even feel the need to leave their designated posts

taking all the knowledge and the training that our company

had provided, and then take that knowledge and work

experience and work for our competition local competitors

even the guys next door.

So developing the right incentive reward package for all of

our employees is crucial.


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Your employees are the backbone and the competitive edge

of your company and keeping them focused on achieving

your business objectives is an essential priority.

Thats why the Pre-Pay-Caf@ Organisation deploy bonus

incentive schemes and reward packages that meet the

expectations of all of our potential employees.

Employment Packages.

Our Pre-Pay-CAF@ Employment Package Solutions Facility

Helps all of our managers and directors manage all of our

staff more efficiently effectively and productively.

This solution helps all of our management team personnel

to seamlessly and easily manage and handles employee

problems such as;

Contract of Employment.

Recruitment

Dismissal.

Discrimination.

Grievances.

Equal Opportunities.

Absenteeism.

Maternity.

And many other available options.


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Whatever the employee issue that may arise we have the

help and guide lines already in force and in place to deal with

all and any aspects involving employment enrolment feature

also include;

Employment Law.

Employment Documents.

Employment Policies.

Employment Procedures.

And all and any other necessary regulatory rules and or guide

lines that would be needed or would be necessary.

OUR PRE-PAY-CAF@ HUMAN RESOURCE PACKAGE:

Human Resource Packages.

Our Human Resources Support Package Solutions helps

all of our company board members to be fully aware of

and abide by and enforce all rules and regulations with which

we install to keep our company on the right side of the law

and also up to date.

Policies and Procedures, Tailored Solutions that can help our

organisation through any worrying times and provide even us

with all the advice and support that we would therefore

need.


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OUR PRE-PAY-CAF@ JOB EVALUATION PACKAGES:

Job Evaluation Packages.

Our Pre-Pay-Caf@ Job Evaluation Solution Packages Facility

is one of our tools that we use to decide the relative

importance or (pecking order) of each job placement within

our organisation.

These tools are essential for developing an objective reward

structure.

At its simplest Job Evaluation is a list of all the jobs listed or

posted from within an organisation,

Ranked from the most senior down to the most junior but

like all things it is not as easy as it sounds.

Job evaluation executed properly involves a carefulconsideration of well prepared job title placements and

descriptions against a set of criteria that covers all aspects of

a job.

This is called a Points Factor System and is regarded as the

most objective method for evaluating posted job placements

and this is the method used by most companies today that is

noted for producing the best results.

Job evaluation needs experienced support from someone

who has done it all before, who also know all of the problems

and the pitfalls and understands how to gain and achieve the

best results.


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