preparing enterprise networks for ng911 today

Next Generation 911 ServicesPreparing Enterprise Networks for NG911 TODAY

Mark J. Fletcher, ENPChief Architect - Avaya Public Safety Solutions

© 2015 Avaya Inc. All rights reserved. 2

Before we start this morning

I have one quick and simple question for you . . .


What’s theNumber

for 9-1-1?


December 1, 2013 – Kari Hunt died because of a single digit

Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

Her ex-husband brutally attacked and stabbed her 31 times

Her 9 year old tried to call 911 – four times

Kari Hunt died from the 31st stab wound

Had her daughter reached 911, she may be alive

Why did the calls fail?

You needed to dial 9-911 from that hotel room

But that’s not what we teach our children


What’s the number for 9-1-1? The answer is not always 9-1-1

9-911 / 0 5555 9-911 44 7400

5559-911 / 081607 - 911


http://Change.Org/KarisLawhttp://No9Needed.com

HOMEWORK ASSIGNMENT #1

Read about Kari’s LawIf you agree, sign the petitionIf you don’t, pass it on


This story doesn’t end here . . .


Last Week in Marshall - the Baymont was once again in the news


22 Months After Kari Died – History [Amost] Repeats Itself

October 13th, 2015 a man was stabbed at the Baymont Inn & Suites

This time, 9-1-1 was dialed and it worked. EMS arrived and saved the man’s life.

Chief Campa noted;

Thanks to Kari’s Law a life was saved. “There's still a lot of businesses out there, not just hotels, that you're still forced to dial that additional 9"

Chief Jesus ‘Eddie’ CampaMarshall Police, Texas


WAKE UP - IT’S 2015 . . . CAN’T WE MAKE 9-1-1 WORK A LITTLE BETTER?


Exactly HOW does 9-1-1 Work?

You really need to know this.


E9-1-1 is NOT just a magical box . . .

Enterprise PBX 9-1-1 solutions and adjuncts greatly differ in price and functionality

Some use ‘hype’ and ‘myths’ that are untrue

Administrators misunderstand E911 and therefore cannot articulate what they actually need

– Under Buy

– Over Buy

– Wrong Technology


THE PROBLEM: THE E9-1-1 NETWORK

The 9-1-1 is based on 1970’s technology

– ASSUMPTIONTelephone Number EQUALS Location

Citizen555-1234

Public Safety

Agency“A”

Public Safety

Agency“B”

Public Safety

Agency“C”

SRDB*

555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Selective Router Data Base

Citizen555-4567

Citizen555-6789

Telecom Provider


CLocDB*

555-1234 = Addr A555-4567 = Addr B555-6789 = Addr C

THE PROBLEM: E9-1-1 PSAP TECHNOLOGY

Citizen555-1234

Public Safety

Agency“A”

SRDB

555-1234 = Agcy A555-4567 = Agcy B555-6789 = Acgy C

*Caller LocationData Base

Telecom Provider

555-1234David Smith3324 Arch St

The PSAP uses the number to obtain caller information:

– Little to no information of any value


THE PROBLEM: SMART DEVICES – DUMB LINKS

Mobile devices only provide basic Caller ID to the PSAP and crude geo-location

The rich information is on the device

The PSAP has only an ANALOG LINK

911 555-1234VZ WRLS41.115 -74.245

PSAP 9-1-1Dispatcher

SOS

Mobile Carrier

LatLon

555-1212

GPS

WiFi

RF


THE PROBLEM: PUBLIC SAFETY DATA

The primary index key in the Public Safety Data set is no longer valid

– PHONE NUMBERS no longer equal LOCATION

– Cellular devices are NEVER in a static location

– Enterprise systems are now CENTRALIZED / users connect REMOTELY

90%Estimated percentage of Enterprise

9-1-1 calls without accurate location

85%+Estimated TOTAL number of 9-1-1 calls

From Enterprise & Wireless devices

50%Estimated number of Wireless

9-1-1 calls without accurate location


Enterprise Networks Have LOTS of Data

Enterprise networks are full of information

This is very relevant to public safety

• Incident Details

• Critical Resources

• INTERNAL data paints the picture

Situational awareness for staff, enhancing response to

the situation adding in:

• Resources from Smart Buildings

• Environmental Details

• Live Video / Monitoring


THE SOLUTION: SMART DEVICES – OTT LINKS

911 555-1234VZ WRLS41.115 -74.245


LatLon

555-1212

Mobile Carrier

THEINTERNET

Over The Top – Additional Data via HTML 5 / WebRTC

SOS

• No App Req’d• Device Agnostic• HTML 5• WebRTC

Optional

• Geo Location• OS Language• Battery Level• Video


NG911 ESINet

The PSAP Network is Evolving

Some legacy PSAPs will converge physically

Other legacy PSAPs will converge virtually

Both types will have robust NG911 networks

– Inter-Agency Connectivity

– Enterprise Connectivity

PSAP PSAPPSAP PSAP

PSAP PSAPPSAP PSAP

PSAP PSAPPSAP PSAP

PSAP PSAPPSAP PSAP

PSAP

PSAP

PSAP PSAPPSAP PSAP

PSAP PSAPPSAP PSAPPSAP

PSAP PSAPPSAP PSAP


PSAP PSAPPSAP PSAP


PSAP PSAPPSAP PSAP




URL

555-1212

LEC / CLEC Carrier

THEINTERNET

Over The Top – Enterprise Data

TODAY: SMART ENTERPRISE – OTT LINKS

911 555-1234VZ WRLS41.115 -74.245



TOMORROW: Migration to In-Band on NG9-1-1

In-Band Enterprise Data

The DATA is relevant TODAY


COLLECTING THE DATA

Understanding where the emergency is occurring

Making data available

Correlating the data

With proper network planning this can be solved

What is perceived as the biggest Enterprise challenge?


CableMgmt

PBXUser Data

WLANUser Data

EnviroInfo

LDAP

ActiveDirectory

Opt InInfo

Smart Building

Common VoIP Location Discovery Mechanisms

ADLR

Additional DataLocation

Repository

Data is packaged ready for pick-up by Public Safety or Designated 1st Responders


Next Generation Public Safety Solutions

WHAT’S CHANGING?


Yesterdays network was cumbersome and complex

EnterpriseLocationDatabase

SRDB MSAG

Databases

CalltakerANI/ALI

Screen Pop

Emergency call with 908-848-2602 as CLID / ANI

ANIALI

Databases

PHONE NUMBER QUERY

908-848-2602CUBE2C231


Next Generation911 ESINet

Tomorrows network is rich with user data from the source

EnterpriseLocationDatabase

CalltakerScreen Pop

Emergency SESSION with PIDF-LO Information Elements

908-848-2602CUBE2C231

Got anything else? Like a floor plan maybe?

SURE DO!HERE IT IS . . .


Time for NEW tricks AND A NEW DOG. . .

Take a nap ALI. . . I got this covered . . .

OLD TDM PBXCopper Trunks