Slide 1

Preparing for 21CN Migration Dawn Foley/ Bob Corner Customer Engagement The dates and other information about BT's 21CN programme in this presentation are based on the best information currently available. As in any programme of this size and complexity, they may be subject to change. Slide 2 British Telecommunications plc Agenda Brief recap on 21CN Bob Corner Preparing for 21CN Migration Dawn Foley Timeline of Events Dawn Foley Transfer Engineering Impacts Dawn Foley So What Does It Mean ? Dawn Foley Communication Materials & Tools Available Wendy Moir Summary of Timelines & Impacts Bob Corner Questions & Answers Bill du Cann Slide 3 British Telecommunications plc The changing face of communications The Inter-human web >Web surfing >Simple ebusiness >Mobility WWW Business and society is adopting the Inter-Human web Transformation Time >Simplex communications >Email, ftp, telnet >Cost focus Internet >multimedia based collaboration between any terminal >ubiquitous virtual business applications and performance >Interactive multimedia services (IPTV) Slide 4 British Telecommunications plc 21CN It isnt the internet Fiction: IP networking is dangerous with viruses, hackers, worms... being the norm Facts: 21CN is a private, carrier grade IP network protected by firewalls and other technologies that is not open to the internet 21CN is a managed and controlled network subject to detailed planning rules and security measures The telecoms industry already manages many security conscious IP-based networks Slide 5 British Telecommunications plc To implement 21CN BT is Emulating defined products and services onto 21CN Its intent is to do this unchanged from current features and benefits Some products will remain on the legacy network Private Circuits - consultation in 2008 begins Datastream and IPstream SDSL will remain on legacy Migrating all our lines and connecting them to this new NGN core network This means that every line across the country will experience an outage 30 million PSTN and more than 8 million BB lines That is more than 150,000 lines every week !! Developing in parallel an NGN product portfolio Slide 6 British Telecommunications plc Providing the assurance before we start We have already ran thousands of tests which will continue throughout the programme Products Migration processes Customer Premises Equipment (CPE) compatibility Network / vendor testing CPs feedback on test criteria has been incorporated For up-to-date CPE compatibility results go to switched on website Detailed test results can be accessed by CPs only through the 21CN Test database via a secure log on Collaborative assessments take place to understand the impacts on CPE compatibility issues http://21cntestingdb.bt.com/ Slide 7 British Telecommunications plc Consultation Approach Consult Line Migration eg Pathfinder Review Review TE methods and migration processes Assess the impact On end users BAU fulfilment /assurance processes Identify information and tools required to manage these impacts BT carry out a carefully designed migration in line with a published plan CPs manage their customers through the migration in line with policies they have created BT/CPs verify the migration process was carried out as expected BT/CPs identify gaps CPs to review their processes/policies CPs identify any refinements to their processes/policies National Migration Slide 8 British Telecommunications plc Providing the assurance before we start Additional measures have been implemented for Emergency & Critical Service (E&C) Providers Additional care extended to E&C calls in pre migration stages including tagging of lines Additional monitoring of end user calls in progress during transfer Working with Emergency Authorities Customers will be automatically and seamlessly migrated, we as CPs need to provide appropriate communications and messages of assurance Slide 9 British Telecommunications plc Phased Approach Basic Principles are to migrate PSTN, ISDN and BB in distinct Transfer Engineering methodologies. Each migration will have a pilot eg Pathfinder Interconnect PSTN ISDN BB Pilots are controlled, start small building in volume Objective is to demonstrate mass migration capability and identify gaps/corrective actions PSTN/WLR started in Wick in Nov 2006 Covers 350,000 PSTN lines IPstream starts in West Midlands in Nov 2007 Covers circa 60,000 users [tbc] Slide 10 British Telecommunications plc Phased approach - PSTN All POTs customers on the Wick concentrator have now been migrated successfully and the Wick concentrator is now supporting the full range of voice products and services. Bedlinog concentrator 600 lines- 03/07/2007 Nelson concentrator 2200 lines-19/07/2007 Ynysybwl concentrator 2000 lines- 30/07/2007 Treharris concentrator 3000 lines- 06/08/2007 Ferndale concentrator 5000 lines- 13/08/2007 Tonyrefal concentrator 5000 lines- 13/08/2007 Caerphilly DLE 20000 lines- 20/08/2007 Subject to the overall programme these dates may change Slide 11 British Telecommunications plc Impacts Timeline (~9months) Frames clean up PSTN BB ISDN2 ISDN30 X X (~6-3 months) Grooming (~3-1 month) TCP Install Line Migration XX Some minor differences in service its emulation not replication Grey = some customer affected Black = all customers will be affected X Slide 12 British Telecommunications plc Communications & Impact Timeline - PSTN (~9months) Frames clean up (~6-3 months) Grooming (~3-1 month) TCP Install Line Migration PEWS Migration status reporting PEWS (~9months) Migration Schedule @ weekly level Switched-on Website available to residential end users & SMEs ( 1 week to night ) Carlson door drops for SMEs and residential (~3months) Migration Schedule @ nightly level Slide 13 British Telecommunications plc ~Now 3 months to go - PSTN ~9 months schedule issued National Schedule Plan.. Schedule issued with quarterly dates Identify requests for change ~9 months the week is published - 8 months plan locked ~3 months the night of is published Switched-on web site is updated ~3 months schedule issued ~2 weeks schedule issued Switched -on web site Slide 14 British Telecommunications plc ~6 3 month to go - PSTN MCC issue Pew for Grooming TE Impact Matrix publishes the worst case scenario. PSTN ~3 mins 10% of customers affected 24 hours 7 days a week All reasonable steps taken to protect calls in progress Evidence to Date.. Initial trial customer break between 2 3 mins Full scale trials to commence 10% Slide 15 British Telecommunications plc ~3 1 month To Go - PSTN MCC issue Pew for TCP fit TE Impact Matrix publishes the worst case scenario. PSTN ~3 mins 100% of customers affected 24 hours 7 days a week All reasonable steps taken to protect calls in progress Evidence to Date.. Two methods: 1.80% of end users Based on 22,000 lines - average 11 seconds break 2.20% of end users 320 lines - Av customer break 2 mins No end user faults recorded, although some feedback from end user when notification took place 100% Slide 16 British Telecommunications plc Timeline 2 weeks to Go - PSTN Line Migration ( 1 week ) Carlson mail drops -3d Post-Cut Over Monitor Business As Usual 0d pm