presentation on communication
Post on 17-Oct-2014
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DESCRIPTION
A presentation that takes a quick trip for Communication Slills.TRANSCRIPT
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Effective Communication
Shobha Manmohan
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• Communication is a process of passing information, ideas or beliefs from one person to another so they are understood and can be used effectively.
Communication Skills
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It seems simple.
But how many times have you misinterpreted what someone was saying to you?
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Flow of communication!!!
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Thinking about other things
Losing interest in what is being said
Distraction around you
Physical & Mental
Tiredness
Thinking of What to say next
Switched off due to bias(jargons, accent, culture etc.)
The Listening Challenge
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Three steps to communicate effectively….
• Step 1
• Listen: don’t hear
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LISTEN TO UNDERSTANDASSUMES WIN-WIN
BE DIRECTBE CLEARBE SPECIFICBE HONESTBE RESPECTFULBE TACTFULTAKE RESPONSIBILITY
FOR YOURSELF
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Active Listening is necessary for two way communication
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Do You Listen To Answer Or Listen To Understand?
If you listen to answer, you are losing your audience. This can sometimes appear cold and impersonal.
If you listen to understand, you are providing a much more personal approach
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Seek Clarity
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Don’t Assume
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Don’t focus on your
Response
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Active Listening will send the Right Signals
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Step 2…
Rapport
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Be in
Sync
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Tonality
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Understand their Map of the World
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Be aware of
Verbal and
Non verbal Communication
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Space
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Gestures
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Body Language is crucial
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Effectiveness
93% • Non Verbal Cues
• 7%• Verbal Cues
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Listen with your eyes
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Eye Contact
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Step three..
• Choose words carefully!
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Use their Language
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Say only what you Need to say
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Respond Straightforwardly to questions
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Check Understanding
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Avoid Ambiguity
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WHAT & HOW TO SAY
RESPOND
To Help People To Listen & Understand
ACKNOWLEDGE
To Show You Are Listening
ASK
To Control Conversation & To Get Information
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Any Questions?