THE QUALITY OF YOUR LIFE

IS THE QUALITY OF YOUR COMMUNICATION

~BOTH WITH YOURSELF

& OTHERS

To the Presentation

Md. Reajul Kabir

CommunicationThe sharing of information between two or more individuals or groups to reach a common understanding.

Why does communication matter?

• Organizational : greater info access & awareness

• Improves coordination: reduces logical gaps• Encourages cooperation: helps to bring

everyone in the mainstream• Gives a direction: to tasks and activities• Decision making : helps to make decision• Speeds up: organizational processes• A Problem Solving Tool: by clarity,

preciseness & feedback

Communication Process:

Sender or Instigator

Channel Medium Receiver

Feedback

Communication Styles:Informal and FormalCan apply to any mode of

communication Both styles are necessaryAppropriate style depends on the

situation or setting and the people involved

vs

Formal Communication

A Formal communication is the process of exchanging information by following the prescribed or official rules

Formal CommunicationIncludes 3 types of communication Inside the organization. . .

Downward UpwardHorizontal

Messages flow laterally between people of the same rank.

Messages flow upward through the chain of command—i.e., from employee to boss.

Messages flow downward through the chain of command—i.e., from manager to employee.

Downward Communication

• Employee performance appraisals

• Job instructions

• Job rational

• Motivational appeals

Upward Communication

• Employee opinions & feelings

• Outlines of work problems

• Ideas for improvement

• Employee work, achievements & progress

Horizontal Communication

• Intradepartmental Problem solving

• Interdepartmental Coordination

• Staff advice to Departments

An Informal communication is the process of spontaneous exchange of information among various people of different status in the organizational structure.

Informal Communication:

AJB

D H I

K

FGE

C

Gossip AC

D

F

J

IB

Cluster

Y

D

C

B

A

ChainFormal and Informal Channels of Communication

Informal Communication Networks

Informal Communication

Indicates the health of the organization

Adds to employee satisfaction &

commitment

Indicates employee concerns is 75-95%

accurate

Travels fast

Examples of Appropriate Situations for Using Each Communication Style

Informal Mode of Communication Formal

• Text message to a friend• Birthday card for a

relative• Tweet or Facebook

status

Written • Email to a professor• Resume & cover letter• Online discussion board

post

• Skipping with a sibling• Family dinner• Socializing at a club

meeting

Verbal • Teaching• Job interview• In-class presentation

Scenario Informal Communication

Formal Communication

You want to confirm that you have an appointment with a professor after class.

Hey, we still meeting today, Dr. J?

Hello Dr. Jones. I just want to confirm that we’re meeting today at 4:00. Does that still work for you?

You were supposed to meet a friend but she’s 45 minutes late. You send her a text message.

hey, where r u? weren’t we working out at 3?

Jessica, please update me on your where about. I’m concerned that you haven’t arrived for our 3:00 pm workout. Best wishes, Taylor

Samples of Informal and Formal Communication Styles:

Communication

Why Communication

Formal Communication

Ways of formal communication

Informal Communication

Importance of Informal communication

Implementation of Formal and Informal Communication

THANK YOU FOR NOT BEING ASLEEP