presentation quality issues in engineering orientation

8/3/2019 Presentation Quality Issues in Engineering Orientation

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QUALITY ISSUES IN

ENGINEERING


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Jack Welch on a new quality program

from William Carley, Charging Ahead: Tokeep GEs profits rising The Wall Street

Journal, Jan 22, 1997

Youcant behave in a calm, rational manner. Youve got

to be out there on the lunatic fringe. You have to tell your

people that quality is critical to survival, you have to

demand everybody gets trained, you have to cheerlead, you

have to have incentive bonuses. You have to say, We must

do this.


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GENERAL ELECTRIC

According to Jack Welch quality is critical tosurvival

The quality-program is a mammoth undertaking

40% of GE executive bonuses depends onimplementation of quality program. Previously,

bonuses were based on profits and cash flows

GEs quality program, borrowed from Motorola,

Inc., involves training blackbelts for four monthsin statistical and other quality-enhancing measures

Future of GE employees depends on their being

black belts


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Whats the use, though????Well, Mr. Welch said, Yourcustomers are happy withyou, you are not firefighting, you are not running a

reactive mode.

GE hoped the program, by preventing costly snafus,

would save $7-$10 billion over the next decade and

thus bolster profits.

And..it did!!!!


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Users dont like bugs

O.k., and now youll doexactly what Im telling you !


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Quality: Different Strokes Many people joke about the poor quality of products.

If GM Cars were like Microsoft OS Computers

For no reason your car would crash twice a day.

The airbag would say are you sure before goingoff.

Your car wont let you in because your keyexpired.

People seem to accept systems being downoccasionally or needing to reboot their PCs

There are many examples in the news about qualityproblems

So, lets not forget.Quality is important!!!


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COURSE AIMS & OBJECTIVES

An understanding of the history, purpose andfundamentals of quality

To develop the skills and knowledge necessary

to implement a successful TQM program in acompany

The tools and techniques that can improveoperations, product quality, process quality,

customer satisfaction and employeeinvolvement,

The various methods to assess progress of the

quality journey.


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LEARNING OUTCOME

Identify principles of quality and process innovationand their impact on management strategy and

practice.

Have an introductory knowledge of quality tools and

technique.

Apply Total Quality Management and Process

Redesign/Innovation principles for competitive edge.

Identify and prepare for difficulties in implementingchange in organizations.

Manage complexities of managing and leading in a

TQM environment.


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Where can we apply Quality Issues?

Manufacturing

Pharmaceutical industry

Biotech

IT

ITES

Service industry

Hotel industryBanking industry

Education

(Anywhere and Everywhere)


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Major topics in

Quality Issues in Engineering Basics of Total Quality

TQM: Thinkers and Thoughts

Quality Awards

Cost of Quality

Total Employee Involvement Customer Satisfaction

KaizenContinuous Improvement

Quality Circles

Six Sigma

People CMM Benchmarking

Control of Accuracy and Precision,

Process Capability

Statistical Process Control

Quality Management Systems,

ISO 9000 series and 14000 series


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EVALUATION CRITERIA

Exam % of Marks Duration Coverage

T-1 15 1 hr Syllabus covered up till T-1

T-2 25 1hr 30 min

Mainly syllabus covered

after T-1, plus some

questions from portions

covered uptill test 1

T-3 35 2 hr

Mainly syllabus covered

after Test-2, and up to Test-3

Plus some questions from

portions covered in Test-1

and Test-2.

Teachers

Assessment 25

15: Project

(Viva and

Report)

10: Quiz

(Entire

Syllabus)

As decided and announced

by the teacher concerned in

the class at the beginning of

the course


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Always listen to the market

presentation quality issues in engineering orientation

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