Presented By: David WrightResidential Operations Manager, Yale University Conferences & Events

ACCED-I Student Management Educational ForumSeptember 14-15, 2017

Daemen College

Learning Objectives

➢Understand your institutions hiring timeline

➢Improve your overall employee selection approach

➢Learn how to get your interns acclimated to your institution’s housing

operation and campus

A Glimpse into Yale

❖Residential College Model

• Similar to Oxford, Cambridge and Harvard

• 14 Residential Colleges (*13 and 14 added Fall 17)

• Live in Staff: Head of College (formerly known as Master), Deans and Resident

Fellows

• Vertical Entryways opposed to floors

• Each college has its own dining hall, library, seminar rooms, gym, game room and

specialty spaces which differ in each college

• Community Based

• No Res Life Department

Determining your Hiring Timeline

❖What is a Hiring Timeline?

Key items to create your timeline

Know your needs

Construct job descriptions

Place job advertisements

Sort through resumes

Screen applicants

Conduct interviews

Hire employees

Jennifer Zuccaro Program Director

(Adult focus)

Linda Peterson Associate Director

Business Operations

Jack Alberding Hopper ‐ OC

YC&E Staffing Model

Calendar year 2017

Blue= FTE

Yellow = Seasonal Staff

Alex AlloucheHousing &

Information SystemsManager

Cherie Gargano Sr. Admin Assistant

Kate Vieillard Associate Director

Program Admin

Heather CorleyOperations Lead

(BAKER/Trumbull/ ARNOLD)

Jordan Sears Morse ‐ OC

Olivia Nolen Baker ‐ OC

Kaitlyn Wetzel Morse ‐ OC

Diana Lopez Baker ‐ OC

Cassie Franco‐ Camacho

Hopper ‐ OC

Jordan Bruner TD ‐ OC

Michael Brennan Morse ‐ OC

David WrightResidential

Operations Manager

TBDFinancial Assistant

Melissa Kropf TD ‐ OC

Brendan Rascius Branford ‐ OC

Josh JarviOperations Lead

(Hopper/OC/ Berkeley North)

MaKayla SchroederOperations Lead (Berkeley South/

ESM)

Neil Goodman Hopper ‐ OC

Camille Fortin Hopper ‐ OC

Jeff AdkinsResidential Supervisor

Ivy Sibley Operations Lead

(SM/TD/ROSENFELD)

Justin Sears Silliman ‐ OC

Kelsey Crawford Silliman ‐ OC

Teagan Mockus Branford ‐ OC

Ariel Sánchez Branford ‐ OC

Sam Downey Branford ‐ OC

Jasper LariozaResidential Supervisor

Justin Thornton Resource

Coordinator

Sam Wood Morse ‐ OC

Kathryn FilerPart‐Time OCOld Campus

Tori HeasleyOperations Lead

(Branford/JE/ Saybrook)

Brian Cashin Trumbull ‐ OC

Pedro TelloGroup Dining &Special Events

Manager

Colleen Murphy Program Assistant

Paige TuckerResidential Supervisor

Christian KearneyResidential Supervisor

Megan Palluzzi Program Manager

Kellie Faust Athletics Liaison

Suzanne Shaw Director

Devin Peterson Trumbull ‐ OC

Tara Schule Program Director (YSS, Classrooms,

ROL, Housing only)

Dena Rozanski Program Director

(Youth Focus)

Kelly Vailette Program Assistant

Shannon LeGault Program Director

(Adult Focus)

Kaitlin MayProgram Assistant

Cara MecabeProgram Assistant

Job Descriptions

Operations Lead (OL)

Graduate Student in Higher Education

Operations Coordinator (OC)

Undergraduate Student Any Major

Residential Supervisor (RS)

College Graduate

Jack Alberding Hopper ‐ OC

Heather CorleyOperations Lead

(BAKER/Trumbull/ ARNOLD)

Jordan Sears Morse ‐ OC

Olivia Nolen Baker ‐ OC

Kaitlyn Wetzel Morse ‐ OC

Diana Lopez Baker ‐ OC

Cassie Franco‐ Camacho

Hopper ‐ OC

Jordan Bruner TD ‐ OC

Michael Brennan Morse ‐ OC

Melissa Kropf TD ‐ OC

Brendan Rascius Branford ‐ OC

Josh JarviOperations Lead

(Hopper/OC/ Berkeley North)

MaKayla SchroederOperations Lead (Berkeley South/

ESM)

Neil Goodman Hopper ‐ OC

Camille Fortin Hopper ‐ OC

Jeff AdkinsResidential Supervisor

Ivy Sibley Operations Lead

(SM/TD/ROSENFELD)

Justin Sears Silliman ‐ OC

Kelsey Crawford Silliman ‐ OC

Teagan Mockus Branford ‐ OC

Ariel Sánchez Branford ‐ OC

Sam Downey Branford ‐ OC

Jasper LariozaResidential Supervisor

Sam Wood Morse ‐ OC

Kathryn FilerPart‐Time OCOld Campus

Tori HeasleyOperations Lead

(Branford/JE/ Saybrook)

Brian Cashin Trumbull ‐ OC

Paige TuckerResidential Supervisor

Christian KearneyResidential Supervisor

Devin Peterson Trumbull ‐ OC

How do you build your staff?

Use Your Resources

❖Place job advertisements with the following:

Colleges / Universities

Career Centers

Residence Life Programs

Student Affairs Departments

Find organizations that have internship programs

e.g. ACUHO-I Housing Internship Program

What is the ACUHO-I Internship Program?

The ACUHO-I Housing Internship Program is one of the most prestigious

and competitive internship opportunities available in student affairs.

The program provides students invaluable real-world work experience

that can be applied to their current coursework.

At the same time, institutions that host interns benefit from an

infusion of new staff who assist with training, conference

management, special projects, program development, and more.

Types of Internships in ACUHO-I

Internships are available in all areas of housing:

Residence Life (summer/camp housing)

Conferences/event planning

Marketing

Facilities

Administrative

Why You Should Host – ACUHO-I Unpaid internships are allowed

Must have room and board

Offer other compensation – laundry, gym, bus pass, institutional swag, etc.

Allows interns to get campus housing experience

They may be considering a career in student affairs

Recruit for your department – an internship is a great chance to see if the intern is a good fit

Now What?

❖Hiring Timeline

✓ Know your need

✓ Construct job descriptions

✓ Place job advertisements

✓ Sort through resumes

✓ Screen applicants

✓ Conduct interviews

✓ Hire employees

How to get interns acclimated

❖Prior to employment start date

• Send weekly emails

• Introduce your team and explain the dynamic

• Provide institutional knowledge and the surrounding area

• Inform them of things they can and cannot bring

• Share what programs they will be working with

• Email them your Housing Manual

• Send a friendly reminder of the upcoming training

How to get interns acclimated

❖Upon arrival

• Greet the interns

• Escort them to their room

• Give them a brief tour of the area

• Have a group outing

• Take them out to eat

• Get to know you activity

• Get them excited about training and being at your institution

How do you train?

Basic Training Template❖Training

First Day Meet the staff

HR

Tour of Campus

Activity

Second Day Expectations

Overview of the position and roles

Begin going over the manual

ISP Presentations

Introduce Housing Database

Third Day Finish reviewing the manual

Housing database

Role Playing

Applying knowledge in the field

End of training social activity

Fourth Day (time permitting)

Fifth Day (time permitting)

Review❖Create your institutions timeline

❖Research using Housing Internship Programs to employ your interns

❖Come up with creative ways to get your interns acclimated with your

operations and campus

Thank you!

David Wrightdavid.wright@yale.edu

203-432-0464