Presented by:

Sukaina A Al-Hamza

Saudi AramcoSummer B Programme

2013Special Training Centre

The Power of Feedback

Outline

Background Information

Typical Conception

Surprise!

Providing Feedback

Receiving Feedback

New Perspective

Background Information

Sender

Message

MediumReceiver

Feedback

Background Information

Award

Written

Constructive Positive

NegativeCorrective

Comparative

Delayed

Immediate

PraiseOral Punishment

Typical Conceptions

Positive

Appreciative

Reassuring

Inspiring

Negative

Demeaning

Corrective

Assisting

Surprise!

Commitment

Negative

Positive

Hints

Answers

“Reverse Effect”

Individual Efforts

Providing Feedback

Time Amount Mode Audience

Focus Comparison Function Valence

Ineffective Effective

Denial

Rationalization

No improvement

Active listening

Evaluation

Discussion

Improvement

Receiving Feedback

New Perspectives

Negative Feedback

Objective

Better than none

Opportunity to learn

Redefinition

Building on strengths

THANK YOU